Technologies of Performance, Technologies of Governance: The bane, benefits, ethics and future of performance measurement in government (2011–2014)
This project is significant in examining governments' increasing use of performance measurement and their effect on modes of governing and the nature of citizenship. Using an innovative mix of methods the study examines multiple perspectives of performance measurement from senior management, front-line administrators, professionals and service users in schools, universities, health care and social security. It will make visible the ways performance measurement differentially transforms the realities of these groups, and generates ethical dilemmas and workplace pressures. Outcomes include enhanced policy outcomes and public governance, theoretical development of the study of technology, and more holistic assessment of service performance.