Helen works across a range of projects in both the research and consultancy arms of the Centre for Online Health, Centre for Health Services Research. Her focus is on the effective use of technology to increase access to health interventions (e.g. online psychoeducational tools for carers; telehealth implementation, telemental health and allied health) and increasing health literacy in the community (e.g. dementia knowledge and digital health). She is particularly interested in using health technology to promote quality end-of-life care. Her current projects aim to increase care closer to home for people with dementia and with life-limiting illnesses (e.g. telepalliative care). Current research projects focus on: evaluation of telepalliative care services (e.g. patient/ carer outcomes and perceptions and staff perceptions); mental health interventions via telehealth and social media and; online psychoeducational support for carers of people with primary brain tumours in order to increase quality of life and mental wellbeing.
Helen coordinates a range of COH consultancy projects.
Helen’s previous research has focused on: cultural and social influences on addictive behaviours; social media, ageing and mental health; substance use and schizophrenic disorders and; developmental psychology and parenting. Her PhD examined the cultural, social and psychosocial influences on women’s alcohol-related decision-making.
She is a Registered Psychologist with clinical experience working with a range of issues and diverse populations and has over ten years’ experience teaching and facilitating workshops on psychology and health communication.
Year
Impact measures
2021
Co-developed a telementoring dementia service with Queensland Aboriginal and Islander Health Council services
2020
I was a panel member on a recorded panel discussion that highlighted eMental Health. This recording was produced for future students in the Masters of Mental Health.
Involvement in the delivery of numerous webinars to support the rapid uptake of telehealth during COVID-19. These included a recorded webinar for the Western Queensland PHN and the Centre for Online Health Telehealth Forum which reached people across Australia and overseas. I am also involved in webinars and podcasts, planned for September, for two multinational pharmaceutical companies.
Supporting the use of telehealth through online publishing and promotion of Quick Guides for Telehealth (Caffery, Hobson, Mothershaw, Haydon, Snoswell, Thomas, Zurynski, Smith K-L, Clay & Smith AC). https://espace.library.uq.edu.au/view/UQ:6eb6f3b These quick guides continue to support clinicians and patients in effective engagement in telehealth services during COVID-19 restrictions. In July, 2020 alone, the COH Quick Guides page received 368 visits. The link to these guides have been embedded in numerous other industry webpages including: Digital Health CRC Telehealth Hub https://digitalhealthcrc.com/telehealth/clinicians/; Australasian Telehealth Society COVID-19 Telehealth Guides http://www.aths.org.au/covid-19-telehealth-guides/; International Society of Telemedicine and eHealth COVID-19 information and resources https://www.isfteh.org/news/isfteh_covid_19_information_and_resources; Statewide telepalliative care site will reference on their webpage https://palliative.tools/ruralqld/ (webpage update pending, June 2020); Primary Health Network (PHN) Tasmania, https://www.primaryhealthtas.com.au/for-health-professionals/novel-coronavirus-response/; and in the industry newsletter PulseIT Technology Resources. There have been several requests to reissue them from both national and international organisations and they have been incorporated into a range of resource lists and guidelines including the Australian Medical Association, https://ama.com.au/article/covid-19-resources-general-practices. Finally, they have been referenced in numerous webinars and presentations including an OpenLearn course released by Charles Sturt University.
Highlighting the use of telehealth during COVID-19 restrictions in a Croakey article, Snoswell, Mehrotra, Thomas, Smith K, Haydon, Caffery & Smith AC. "Making the most of telehealth in COVID-19 responses, and beyond" March 2020 https://espace.library.uq.edu.au/view/UQ:3d6cf9d
2019
UQ Partners in Research Excellence Award - Commendation
Atom Film Award Finalist – Co-Director of DREAMT: Using telehealth to support Aboriginal and Torres Strait Islander People with dementia
Delivered a report on the evaluation of the Cairns and Hinterland Hospital and Health Service telehealth service
National Aboriginal and Torres Strait Islander Health Worker Association placed the DREAMT film (see below) on their website
Co-authored the script for the DREAMT film – Aboriginal communities in South West QLD – 7-minute Dementia Awareness narrative performed by Aboriginal people in the Charleville community
Delivery of 2 x Telehealth Workshops to regional health professionals in the Toowoomba and Surat Basin
Co-developed and co-delivered 3-day workshop regarding the Kimberley Indigenous Cognitive Assessment (KICA) to Aboriginal Health Workers from SW Qld Aboriginal Medical Services and Regional Hospitals
Delivery of a 1-Day Telehealth workshop to a Nurses from Hyogo University Hospital, Japan
Journal Article: Exploring factors of uneven use of telehealth among outpatient pharmacy clinics during COVID-19: a multi-method study
Thomas, Emma, de Camargo Catapan, Soraia, M. Haydon, Helen, Barras, Michael and Snoswell, Centaine (2022). Exploring factors of uneven use of telehealth among outpatient pharmacy clinics during COVID-19: a multi-method study. Research in Social and Administrative Pharmacy. doi: 10.1016/j.sapharm.2022.02.003
Journal Article: General practitioner perceptions of telehealth services in Australia: a qualitative study
De Guzman, Keshia R., Snoswell, Centaine, Giles, Chantelle M., Smith, Anthony C. and Haydon, Helen H. (2022). General practitioner perceptions of telehealth services in Australia: a qualitative study. BJGP Open, 6 (1). doi: 10.3399/bjgpo.2021.0182
Journal Article: Implications of increased telehealth use on organisations providing mental health services during COVID-19
Snoswell, Centaine L., Caffery, Liam J., Haydon, Helen M., Banbury, Annie and Smith, Anthony C. (2022). Implications of increased telehealth use on organisations providing mental health services during COVID-19. Australian Health Review. doi: 10.1071/ah22088
(2021–2022) UQ Knowledge Exchange & Translation Fund
Improving equity of telelehealth access across Metro South Health
(2021–2022) UQ Knowledge Exchange & Translation Fund
Embedding remote monitoring into practice: A review of the evidence and service recommendations
(2021) Queensland Health
Understanding the Risk and Protective Factors for Burnout and Wellbeing of Staff Working in the Paediatric Intensive Care Unit: PICU Staff Wellbeing
Doctor Philosophy
Thomas, Emma, de Camargo Catapan, Soraia, M. Haydon, Helen, Barras, Michael and Snoswell, Centaine (2022). Exploring factors of uneven use of telehealth among outpatient pharmacy clinics during COVID-19: a multi-method study. Research in Social and Administrative Pharmacy. doi: 10.1016/j.sapharm.2022.02.003
General practitioner perceptions of telehealth services in Australia: a qualitative study
De Guzman, Keshia R., Snoswell, Centaine, Giles, Chantelle M., Smith, Anthony C. and Haydon, Helen H. (2022). General practitioner perceptions of telehealth services in Australia: a qualitative study. BJGP Open, 6 (1). doi: 10.3399/bjgpo.2021.0182
Snoswell, Centaine L., Caffery, Liam J., Haydon, Helen M., Banbury, Annie and Smith, Anthony C. (2022). Implications of increased telehealth use on organisations providing mental health services during COVID-19. Australian Health Review. doi: 10.1071/ah22088
Haydon, Helen M., Snoswell, Centaine L., Thomas, Emma E., Broadbent, Andrew, Caffery, Liam J., Brydon, Julie-Ann and Smith, Anthony C. (2021). Enhancing a community palliative care service with telehealth leads to efficiency gains and improves job satisfaction. Journal of Telemedicine and Telecare, 27 (10), 625-630. doi: 10.1177/1357633x211048952
Optimising specialist geriatric medicine services by telehealth
Haydon, Helen M, Caffery, Liam J, Snoswell, Centaine L, Thomas, Emma E, Taylor, Monica, Budge, Marc, Probert, Jacinta and Smith, Anthony C (2021). Optimising specialist geriatric medicine services by telehealth. Journal of Telemedicine and Telecare, 27 (10), 674-679. doi: 10.1177/1357633x211041859
Factors influencing the effectiveness of remote patient monitoring interventions: a realist review
Thomas, Emma E., Taylor, Monica L., Banbury, Annie, Snoswell, Centaine L., Haydon, Helen M., Gallegos Rejas, Victor M., Smith, Anthony C. and Caffery, Liam J. (2021). Factors influencing the effectiveness of remote patient monitoring interventions: a realist review. BMJ Open, 11 (8) e051844, 1-9. doi: 10.1136/bmjopen-2021-051844
The clinical effectiveness of telehealth: A systematic review of meta-analyses from 2010 to 2019
Snoswell, Centaine L., Chelberg, Georgina, De Guzman, Keshia R., Haydon, Helen H., Thomas, Emma E., Caffery, Liam J. and Smith, Anthony C. (2021). The clinical effectiveness of telehealth: A systematic review of meta-analyses from 2010 to 2019. Journal of Telemedicine and Telecare 1357633X211022907, 1-16. doi: 10.1177/1357633x211022907
Addressing concerns and adapting psychological techniques for videoconsultations: a practical guide
Haydon, Helen M., Smith, Anthony C., Snoswell, Centaine L., Thomas, Emma E. and Caffery, Liam J. (2021). Addressing concerns and adapting psychological techniques for videoconsultations: a practical guide. Clinical Psychologist, 25 (2), 1-8. doi: 10.1080/13284207.2021.1916904
Exploring paramedics’ intention to use a specialist palliative care telehealth service
James, Harmony S. E., Smith, A. C., Thomas, E. E., Snoswell, C. L., Caffery, L. J. and Haydon, H. M. (2021). Exploring paramedics’ intention to use a specialist palliative care telehealth service. Progress in Palliative Care, 29 (2), 1-8. doi: 10.1080/09699260.2020.1852657
Extending dementia care into Indigenous communities
Smith, Anthony, Haydon, Helen, Thomas, Emma, Snoswell, Centaine and Caffery, Liam (2021). Extending dementia care into Indigenous communities. Australian Journal of Dementia Care, 10 (1), 19-23.
Building on the momentum: sustaining telehealth beyond COVID-19
Thomas, Emma E, Haydon, Helen M, Mehrotra, Ateev, Caffery, Liam J, Snoswell, Centaine L, Banbury, Annie and Smith, Anthony C (2020). Building on the momentum: sustaining telehealth beyond COVID-19. Journal of Telemedicine and Telecare, 28 (4), 1357633X20960638-308. doi: 10.1177/1357633x20960638
Telehealth uptake in general practice as a result of the coronavirus (COVID-19) pandemic
Snoswell, Centaine L., Caffery, Liam J., Haydon, Helen M., Thomas, Emma E. and Smith, Anthony C. (2020). Telehealth uptake in general practice as a result of the coronavirus (COVID-19) pandemic. Australian Health Review, 44 (5), 737-740. doi: 10.1071/ah20183
Puljević, Cheneal, Haydon, Helen M and Snoswell, Centaine L (2020). Commentary on Conigrave et al. (2020): Meta-analysis of drinking patterns in Aboriginal and Torres Strait Islander populations highlights policy and research opportunities. Addiction, 115 (10) add.15066, 1831-1832. doi: 10.1111/add.15066
Telehealth for global emergencies: implications for coronavirus disease 2019 (COVID-19)
Smith, Anthony C., Thomas, Emma, Snoswell, Centaine L., Haydon, Helen, Mehrotra, Ateev, Clemensen, Jane and Caffery, Liam J. (2020). Telehealth for global emergencies: implications for coronavirus disease 2019 (COVID-19). Journal of Telemedicine and Telecare, 26 (5), 1357633X20916567-313. doi: 10.1177/1357633x20916567
A systematic review of paediatric telediabetes service models
De Guzman, Keshia Rachel, Snoswell, Centaine L, Taylor, Monica L., Senanayake, Buddhika, Haydon, Helen Moyra, Batch, Jennifer, Smith, Anthony and Caffery, Liam J. (2020). A systematic review of paediatric telediabetes service models. Diabetes Technology & Therapeutics, 22 (8) dia.2019.0489, 623-638. doi: 10.1089/dia.2019.0489
Snoswell, Centaine L, Caffery, Liam J, Haydon, Helen M, Wickramasinghe, Sumudu I, Crumblin, Kerry and Smith, Anthony C (2019). A cost-consequence analysis comparing patient travel, outreach, and telehealth clinic models for a specialist diabetes service to Indigenous people in Queensland. Journal of Telemedicine and Telecare, 25 (9), 537-544. doi: 10.1177/1357633x19873239
Taylor, Monica, Kikkawa, Naomi, Hoehn, Elisabeth, Haydon, Helen, Neuhaus, Maike, Smith, Anthony C and Caffery, Liam J (2019). The importance of external clinical facilitation for a perinatal and infant telemental health service. Journal of Telemedicine and Telecare, 25 (9), 566-571. doi: 10.1177/1357633x19870916
Examining women's alcohol consumption: the theory of planned behavior and self-identity
Haydon, Helen M., Obst, Patricia L. and Lewis, Ioni (2017). Examining women's alcohol consumption: the theory of planned behavior and self-identity. Substance Use & Misuse, 53 (1), 128-136. doi: 10.1080/10826084.2017.1327972
Beliefs underlying women’s intentions to consume alcohol
Haydon, Helen M., Obst, Patricia L. and Lewis, Ioni (2016). Beliefs underlying women’s intentions to consume alcohol. BMC Women's Health, 16 (36) 36. doi: 10.1186/s12905-016-0317-3
Helping more people access cardiac rehabilitation: an overview of telehealth
Thomas, Emma, Haydon, Helen, Rawstorn, Jonathan and Gallagher, Robyn (2020). Helping more people access cardiac rehabilitation: an overview of telehealth. In: 30th Annual Scientific Meeting (ASM) of the Australian Cardiovascular Health and Rehabilitation Association (ACRA), Online, (). 10-12 August 2020.
Fundamentals of telehealth - SFT19 workshop
Smith, A. C., Caffery, Liam and Haydon, Helen (2019). Fundamentals of telehealth - SFT19 workshop. Successes and Failures in Telehealth - 2019 (SFT19), Gold Coast, Australia, 20-22 October 2019.
Video and phone consultations only scratch the surface of what telehealth has to offer
Snoswell, Centaine L., Smith, Anthony C., Thomas, Emma E., Haydon, Helen M. and Caffery, Liam J. (2020, 10 12). Video and phone consultations only scratch the surface of what telehealth has to offer The Conversation
Telehealth and coronavirus: Medicare Benefits Schedule (MBS) activity in Australia
Snoswell, Centaine L., Caffery, Liam, Hobson, Georgina, Haydon, Helen M., Thomas, Emma and Smith, Anthony C. (2020). Telehealth and coronavirus: Medicare Benefits Schedule (MBS) activity in Australia. Telehealth and coronavirus: Medicare Benefits Schedule (MBS) activity in Australia St Lucia, Queensland, Australia: The University of Queensland, Centre for Online Health.
Caffery, Liam, Hobson, Georgina, Mothershaw, Adam, Haydon, Helen M., Snoswell, Centaine L., Thomas, Emma, Zurynski, Yvonne, Smith, K-Lynne, Clay, Chrissy and Smith, Anthony C. (2020). Quick guides for telehealth. Brisbane, QLD, Australia: Centre for Online Health (COH).
Making the most of telehealth in COVID-19 responses, and beyond
Snoswell, Centaine, Mehrotra, Ateev, Thomas, Emma, Smith, K-Lynn, Haydon, Helen, Caffery, Liam and Smith, Anthony (2020, 03 05). Making the most of telehealth in COVID-19 responses, and beyond
Smith, Anthony , Caffery, Liam , Haydon, Helen M. and Snoswell, Centaine (2019). Cairns and Hinterland HHS: review of current telehealth model of service and recommendations for telehealth service expansion. Brisbane, QLD, Australia: Centre for Online Health, The University of Queensland.
(2021–2022) UQ Knowledge Exchange & Translation Fund
Improving equity of telelehealth access across Metro South Health
(2021–2022) UQ Knowledge Exchange & Translation Fund
Embedding remote monitoring into practice: A review of the evidence and service recommendations
(2021) Queensland Health
(2020–2023) University of Sydney
(2020–2023) Gold Coast Hospital and Health Services
Implementation and evaluation of a Telementoring Dementia Care Service: DementiaECHO
(2020–2022) Indigenous Australians' Health Programme
Understanding the Risk and Protective Factors for Burnout and Wellbeing of Staff Working in the Paediatric Intensive Care Unit: PICU Staff Wellbeing
Doctor Philosophy — Principal Advisor
Other advisors: