Dr Jonathan Heales

Senior Lecturer

School of Business
Faculty of Business, Economics and Law
j.heales@business.uq.edu.au
+61 7 334 68039
+61 7 338 11031

Overview

Jon Heales primary research interests focus on the evolutionary phase of the information system's life cycle, the business value of information systems, software and music piracy, social and national cultural impacts on decision making and technology acceptance, and incentives in Information Systems Development. Research presentations at international conferences include the International Conference on Information Systems (ICIS), Americas Conference on Information Systems (AMCIS), Pacific Asia Conference on Information Systems (PACIS), and the Australasian Conference on Information Systems (ACIS). Jon is a CPA and is past Editor in Chief for the Australian Journal of Information Systems (AJIS). Jon has more that 50 refereed international publications in conferences and journals, including the Information Systems Journal (ISJ), Accounting and Finance (A&F), Information and Management (I&M), Journal of Information Systems (JIS), International Journal of Accounting Information Systems (IJAIS), Communications of the AIS (CAIS), Journal of Software Maintenance and Evolution (JSME), Journal of Global Information Technology Management (JGITM), and Australasian Journal of Information Systems (AJIS).

Jon’s CPA and industry background has seen him focus on teaching computer auditing and the management of information systems. He now teaches Operations Management and Business Value of Information Systems on the MBA program (UQ’s MBA is ranked 16th in the world and number one outside of Europe and North America by The Economist). His recent MBA Immersions to China and India have seen him take a keen interest in “Doing Business in Asia.”

Memberships:

CPA Australia, Member of the society, one of the world's largest accounting bodies with a global membership of more than 150,000 members.

Australian Computer Society, Fellow of the ACS. The professional society for Information Systems and Computing professionals.

Association of Information Systems (AIS), Member of the society. The society caters primarily for academics, and is the premier society for IS academics

QICA - Qualification in Computer Auditing, admitted at Practitioner level, by the Institute of Internal Auditors - UK.

Past Member of Institute of Internal Auditors - USA and UK.; Computer Society of South Africa; Institute of Accounting Technicians South Africa.

Research Interests

  • Business Value of Information Systems
    With Acklesh Prasad, we recognised the need to examine the business value of information systems. Over the years much study has gone into this area in an effort to justify expenditure on information systems. This research has progressed very well, resulting in 6 A-ranked Journal publications, 11 A-ranked Conference publications, with a total of 69 Citations (Google Scholar). This work continues, and will continue to be a very fruitful area for research.
  • Information Systems Evolution
    The thrust of my PhD, and research to date, has been concerned with the volatility and value of IS (likelihood of replacement), and the relationship between volatility and the predictability of IS replacement. Despite the fact that 80% of all Information Systems (IS) costs are incurred during the maintenance/evolution phase, the field has only been researched on a sporadic basis to date. The area is currently enjoying a resurgence of activity as researchers try to link various activities occurring during the IS maintenance phase to the success of IS implementation, the economic returns from IS, and the factors affecting IS replacement. Several papers have recently been published that deal with various aspects of IS volatility, and as a result IS volatility is seen as being an important factor in IS change. One paper from my PhD on volatility was accepted at the ICIS2000 conference. The second paper from my PhD was rejected on the third round at ISR. My focus is revising the paper for re-submission during my sabbatical in 2015 to another top tier journal and plan to further extend my research in this area. In particular, to extend the ontological work from my PhD and expand representation theory to the application of knowledge maintenance in organizations. I also plan to expand this area of research to better understand how to maintain systems in the electronic and mobile commerce domain.
  • Organisational and National Cultural Influences on IS Adoption
    I am currently examining the effects that national culture has on aspects of Information Systems adoption, development and implementation. I am working with three colleagues in the USA. The research to date has resulted in publications at AMCIS2003, AMCIS2004, and submission of a paper for AMCIS2005. A paper emanating from AMCIS2003 was published in the Journal of Global Information Technology Management in 2004. Further work was done on my sabbatical in 2006 and that has resulted in the submission of a paper to ISJ, and subsequently to EJIS (Under review), and MISQ (under review).
  • Formative Assessment
    Formative assessment is seen as a process that accommodates learner inputs to improve learning. Improvements in technology and changing learner requirements challenge educational institutions to address learner needs. Some of these challenges include facilitating online learning and accommodating learner inputs. Addressing these needs helps learners to be effective and the educational institution to be a successful educator. Recent developments in online learning can better accommodate formative assessment in virtual learning environments. We seek to understand the role of formative assessment in virtual learning environments by reviewing and refining formative assessment from a constructivist learning perspective. This research synthesizes our understanding of the role formative assessment plays in virtual learning environments and provides a theoretical foundation for further development of formative assessment.
  • Information System Success
    A related area of interest is the success of Information Systems (IS) projects. Building on work of Yetton (2000) who attempts to explain inconclusive results of research undertaken on IS success and its relationship with management support, I examine the relationship between user incentives and IS implementation success. Work on this project was initiated with Corina Raduescu, a masters student whom I supervised. To date, three publications have emerged from the research. The first was presented at the AMCIS2004 conference in New York in August, 2004. The second has been presented at the ECIS2005 conference in Regensburg, Germany, in May, 2005. The second paper revisions were completed and the paper was submitted to the 3rd International Research Workshop on Information Technology Project Management (IRWITPM2008). We are currently revising the paper for submission to the European Journal of Information Systems.
  • Research into Teaching IS
    For some time undergraduate students’ knowledge and level of skill in information systems has been changing. This makes the structuring of course content, and determining the depth of knowledge required for an introductory course in information systems very difficult because of the students’ wide diversity of skills and knowledge of computers. In an attempt to improve our knowledge of these factors I have been conducting longitudinal research into this area. Over five years I collected data relating to the level of skill and knowledge of students entering tertiary introductory IS courses at the University of Queensland, Griffith University, and ANU. A paper reporting the findings was first presented at the AAANZ 2000 conference, and has subsequently been accepted for publication in Accounting and Finance, an A Journal.
  • Research into Plagiarism
    My ICIS2000 conference paper (from my PhD) was plagiarised and published in the Journal of Software Maintenance and Evolution. There are a variety of issues emanating from this unfortunate incident. Working with Prof. Joey George and others on an AIS committee to examine how Plagiarism is dealt with by the AIS, the committee drafted recommendations that were adopted by theAIS. This work resulted in a CAIS A Journal publication Further work can result in a good paper by dissecting the theoretical aspects of the plagiarist, examining his modus operandi, and making recommendations to prevent such activities in the future, and to help detect them when they occur. I hope to address this over my proposed sabbatical in 2015.

Qualifications

  • Graduate Certificate in Education, Queensland University of Technology
  • Doctor of Philosophy, The University of Queensland
  • Master of Commerce, University of New South Wales
  • Bachelor of Commerce, The University of Queensland

Publications

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Supervision

View all Supervision

Publications

Featured Publications

Journal Article

Conference Publication

  • Heales, Jon, Cockcroft Sophie and Trieu, Van-Hau (2017). The influence of privacy, trust, and national culture on internet transactions. In: Gabriele Meiselwitz, Proceedings of the 9th International Conference, SCSM 2017, Social Computing and Social Media Human Behavior. 9th International Conference, SCSM 2017 Held as Part of HCI International 2017, Vancouver, BC, Canada, (159-176). 9 - 14 July 2017. doi:10.1007/978-3-319-58559-8_14

  • Wijesooriya, Chinthake, Heales, Jon and Clutterbuck, Peter (2015). Forms of formative assessment in virtual learning environments. In: AMCIS 2015 Proceedings. 21st Americas Conference on Information Systems (AMCIS 2015), Puerto Rico, (1-16). 13-15 August, 2015.

  • Wijesooriya, Chinthake, Heales, Jon and McCoy, Scott (2015). Multi-dimensional views for sustainability: ontological approach. In: AMCIS 2015 Proceedings. 21st Americas Conference on Information Systems (AMCIS 2015), Puerto Rico, (1-14). 13-15 August 2015.

  • Wijesooriya, Chinthake, Heales, Jon and Clutterbuck, Peter (2014). Conceptual review of formative assessment in virtual learning environment: Constructivism approach. In: 20th Americas Conference on Information Systems, AMCIS 2014: smart sustainability: the information systems opportunity. 20th Americas Conference on Information Systems (AMCIS 2014, Savannah, GA, United States, (). 7-9 August 2014.

  • Wijesooriya, Chinthake, Xu, Dongming, Heales, Jon and Clutterbuck, Peter (2014). Development of measurement instrument for sustainable agricultural management. In: 20th Americas Conference on Information Systems, AMCIS 2014: smart sustainability: the information systems opportunity. 20th Americas Conference on Information Systems (AMCIS 2014), Savannah, GA, United States, (). 7-9 August 2014.

  • Le Thi Quynh, Nga, Heales, Jon and Xu, Dongming (2014). Examing significant factors and risks affecting the willingness to adopt a cloud-based CRM. In: Fiona Fui-Hoon Nah, HCI in Business - First International Conference, HCIB 2014, Held as Part of HCI International 2014, Proceedings. 1st International Conference on HCI in Business, HCIB 2014 - Held as Part of 16th International Conference on Human-Computer Interaction, HCI International 2014, Heraklion, Crete, Greece, (37-48). 22 - 27 June 2014. doi:10.1007/978-3-319-07293-7_4

  • Prasad, Acklesh, Green, Peter, Heales, Jon and Finau, Glen (2014). On cloud computing service considerations for the small and medium enterprises. In: 20th Americas Conference on Information Systems, AMCIS 2014: smart sustainability: the information systems opportunity. 20th Americas Conference on Information Systems (AMCIS 2014), Savannah, GA, United States, (). 7-9 August 2014.

  • Prasad, Acklesh, Green, Peter, Heales, Jon and Finau, Glen (2014). Towards a model of cloud computing services for SMEs. In: Proceedings of the 25th Australasian Conference on Information Systems. Australasian Conference on Information Systems Towards a Model of Cloud Computing Services for SMEs, Auckland, New Zealand, (). 8 -10 December 2014.

  • Prasad, Acklesh, Heales, Jon, Green, Peter and Finau, Glen (2013). On structural considerations for governing the cloud. In: 19th Americas Conference on Information Systems (AMCIS 2013) : Hyperconnected World: Anything, Anywhere, Anytime. 19th Americas Conference on Information Systems, AMCIS 2013, Chicago, IL United States, (2529-2536). 15 - 17 August 2013.

  • Prasad, Acklesh, Green, Peter, Heales, Jon and Finau, Glen (2012). Leveraging value within IT-backed collaborative alliances. In: Proceedings of the Eighteenth Americas Conference on Information Systems (AMCIS 2012). 18th Americas Conference on Information Systems (AMCIS 2012), Seattle, WA, United States, (16.1-16.9). 9 - 11 August 2012.

  • Prasad, Acklesh, Green, Peter and Heales, Jon (2012). On IT governance structures and their effectiveness in collaborative organizational structures. In: J. Efrim Boritz, 2011 Research Symposium on Information Integrity and Information Systems Assurance. 2011 Research Symposium on Information Integrity and Information Systems Assurance, Waterloo, ON, Canada, (199-220). 20-22 October 2011. doi:10.1016/j.accinf.2012.06.005

  • Samuwai, Jale, Prasad, Acklesh and Heales, John (2012). Towards an effective IT governance structure for organizations in developing economies. In: 18th Americas Conference on Information Systems 2012, AMCIS 2012. AMCIS 2012: 18th Americas Conference on Information Systems, Seattle, WA, USA, (1189-1196). 9-12 August, 2012.

  • Prasad, Acklesh, Green, Peter F. and Heales, Jon (2011). Developing sustainable IT-related capabilitiesv: Instrument development and test. In: AMCIS 2011 Proceedings. AMCIS 2011, Detroit, MI, USA, (). 4-9 August 2011.

  • Prasad, Acklesh, Green, Peter and Heales, Jon (2011). IT governance in collaborative organizational structures. In: Proceedings of the Seventeenth Americas Conference on Information Systems. 17th Americas Conference on Information Systems (AMCIS 2011), Detroit, MI, United States, (58.1-58.9). 4-9 August 2011.

  • Prasad, Acklesh, Green, Peter F. and Heales, Jon (2011). On IT governance structures and their effectiveness in collaborative organisational structures. In: UWCISA Symposium 2011 proceedings. University of Waterloo Centre for Information Integrity and Information Systems Assurance 7th Biennial Research Symposium, Toronto, Canada, (1-43). 20-22 October 2011.

  • Prasad, Acklesh, Green, Peter F. and Heales, Jon (2011). Sourcing and evaluating IT business value in emerging economies: The case of the South Pacific Island countries. In: Proceedings of the Seventeenth Americas Conference on Information Systems. 17th Americas Conference on Information Systems (AMCIS 2011), Detroit, MI, USA, (16.1-16.9). 4-9 August 2011.

  • Prasad, Acklesh, Heales, Jon and Green, Peter (2010). A capabilities-based approach to obtaining a deeper understanding of information technology governance effectiveness: Evidence from IT steering committees. In: Proceedings 2009 Research Symposium on Information Integrity & Information Systems Assurance. 2009 Research Symposium on Information Integrity & Information Systems Assurance, Toronto, On, Canada, (214-232). 1-3 October 2009. doi:10.1016/j.accinf.2010.07.013

  • Prasad, Acklesh, Heales, Jon and Green, Peter (2010). Antecedents of sustainable management support for IT-related initiatives. In: Proceedings of the Sixteenth Americas Conference on Information Systems (AMCIS 2010). 16th Americas Conference on Information Systems (AMCIS), Lima, Peru, (1-10). 12-15 August 2010.

  • Prasad, A., Heales, J. and Green, P. F. (2009). Information technology resources, complementarities and capabilities: Towards a deeper understanding of leveraging business value from IT. In: AMCIS 2009 Proceedings. 15th Americas Conference on Information Systems AMCIS 2009, San Francisco, California, (1-10). 6-9 August, 2009.

  • McCoy, S. and Heales, J. (2009). Investigating TAM across cultures and systems. In: AMCIS 2009 Proceedings. 15th Americas Conference on Information Systems AMCIS 2009, San Francisco, California, (). 6-9 August, 2009.

  • Prasad, A., Heales, J. and Green, P. (2009). Towards a deeper understanding of information technology governance effectiveness: A capabilities-based approach. In: Proceedings of the University of Waterloo Research Symposium on Information Integrity and Information Systems Assurance. University of Waterloo Centre for Information Integrity & Information Systems Assurance 6th Bi-Annual Research Symposium, Toronto, Canada, (1-45). 1-3 October, 2009.

  • Prasad, Acklesh, Heales, Jon and Green, Peter (2009). Towards a deeper understanding of information technology governance effectiveness: A capabilities-based approach. In: ICIS 2009 Proceedings. International Conference on Information Systems (ICIS) 2009, Phoenix, Arizona, USA, (1-19). 15-18 December, 2009.

  • Campbell, J. and Heales, J. (2008). Factor analysis of individual outcomes for teleworkers. In: Cragg, P. and Mills, A., 19th Australasian Conference on Information Systems (ACIS) - Creating the Future: Transforming Research into Practice. 19th Australasian Conference on Information Systems (ACIS), Christchurch, New Zealand, (176-185). 3-5 December, 2008.

  • Campbell, J. and Heales, J. (2008). Impact of telework on work practices in accounting. In: 2008 AFAANZ/IAAR Conference. 2008 AFAANZ/IAAR Conference, Sydney, Australia, (1-15). 6-8 July 2008.

  • Prasad, A. and Heales, J. (2008). Information technology and business value in a global economy: Do information technology investments pay off in a developing economy?. In: Parsons, J., AMCIS 2008 Proceedings. 14th Americas Conference on Information Systems AMCIS 2008, Toronto, (1-11). 14-17 August, 2008.

  • Prasad, A. and Heales, J. (2008). Information technology and business value: How complementary IT usage platform and capable resources explain IT business value variation. In: Parsons, J., AMCIS 2008 Proceedings. 14th Americas Conference on Information Systems AMCIS 2008, Toronto, (1-11). 14-17 August, 2008.

  • Raduescu, C., Heales, J. and Frampton, K. (2008). Towards information systems project success: The influence of incentives on project managers' drive and participation. In: Davis, A., eProceedings of the 3rd International Research Workshop on Information Technology Project Management (IRWITPM). International Research Workshop on Information Technology Project Management 2008, Paris, France, (1-15). 12-13 December, 2008.

  • Prasad, A. and Heales, J. (2008). Understanding the use of technology in organisations: A structural approach. In: Cragg, P. and Mills, A., 19th Australasian Conference on Information Systems (ACIS) - Creating the Future: Transforming Research into Practice. 19th Australasian Conference on Information Systems (ACIS), Christchurch, New Zealand, (762-769). 3-5 December, 2008.

  • Heales, J., Xu, D. and Gao, S. (2007). CONSIDERATIONS: Ranking IS journals. In: Third Asia-Pacific Research Symposium on Accounting Information Systems, Brisbane, Qld, (). 29 June, 2007.

  • McCoy, S., Heales, J. and Roduigez, G. (2007). Cross cultural IS research: Minitrack Introduction. In: Hackney, R., Proceedings of the 13th Americas Conference on Information systems, 2007. Thirteenth Americas Conference on Information Systems 2007, Keystone, Colorado, (1-3). 9-11 August, 2007.

  • Gartside, J. and Heales, J (2006). A model of music piracy. In: I. Garcia and R. Trejo, Proceedings of: The Twelfth Americas Conference on Information Systems (AMCIS 2006). 12th Americas Conference on Information Systems (AMCIS 2006), Acapulco, Mexico, (603-610). 4-6 August, 2006.

  • Gartside, J., Heales, J and Xu, D (2006). Is music piracy normal? Behavioral effects of social and technological barriers factors affecting information system volatility. In: D. Straub, S. Klein, W. Haseman and C. Washburn, Proceedings of the 27th International Conference on Information Systems, Milwaukee 2006. 27th International Conference on Information Systems (ICIS 2006), Milwaukee, Wisconsin, (35-48). 10-13 December, 2006.

  • Raduescu, C. O. and Heales, J. (2005). Incentives and their effects on information systems projects. In: D. Bartmann, F. Rajola, J. Kallinikos, D. Avison, R. Winter, P. Ein-Dor, J. Becker, F. Bodendorf and C. Weinhardt, Proceedings of the Thirteenth European Conference on Information Systems. ECIS 2005: 13th European Conference on Information Systems, Regensburg, Germany, (471-483). 26-28 May, 2005.

  • Heales, Jon, McCoy, Scott and Xu, Dongming (2005). Instant messaging: A cross-country comparison of factors affecting adoption. In: N. C. Romano, AMCIS 2005 Proceedings. AMCIS 2005: 11th Americas Conference on Information Systems, Omaha, Nebraska, United States of America, (1264-1268). 11-14 August 2005.

  • Cockcroft, Sophie and Heales, Jon (2005). National culture, trust and internet privacy concerns. In: B. Campbell, J. Underwood and D. Bunker, Proceedings of the 16th Australasian Conference on Information Systems (ACIS 2005): Socialising IT: Thinking About the People. ACIS 2005: 16th Australasian Conference on Information Systems, Sydney, Australia, (2-10). 30 November - 2 December 2005.

  • Heales, J. (2004). National culture, infrastructure, and costs: Factors that lead to the use of wireless technologies. In: C. Bullen and E. Stohr, Americas Conference on Information Systems 2004. Americas Conference on Information Systems 2004, New York, (442-446). 5-8 August, 2004.

  • Heales, J. and Raduescu, C. O. (2004). The role of management incentives in successful information systems development and implementation. In: Christine Bullen and Edward Stohr, Proceedings of the Tenth Americas Conference on Information Systems. AMCIS 2004: 10th Americas Conference on Information Systems 2004, New York, (806-810). 5-8 August 2004.

  • Heales, J. and Cockcroft, S. K. S. (2003). The influence of national culture on the level and outcome of IS decision making in the IS maintenance/redevelopment decision. In: J. DeGross and R. Ramsower, AMCIS 2003 Proceedings. 2003 Americas Conference on Information Systems, AMCIS 2003, Tampa, Florida, U.S.A., (975-986). 4-5 August 2003.

  • Heales, J. (2000). Factors affecting information system volatility. In: W. Orlikowski, S. Ang and et al., Proceedings of the Twenty-First International Conference on Information Systems. ICIS 2000, Brisbane, Australia, (70-82). 10-13 December, 2000.

  • Heales, J. (2000). Factors influencing performance in an undergraduate business-based information technology subject. In: Program and Collected Abstracts of the AAANZ 2000 Annual Conference. AAANZ 2000 Annual Conference, Hamilton Island, (66-66). 2-4 July, 2000.

Other Outputs

PhD and MPhil Supervision

Current Supervision

  • Doctor Philosophy — Principal Advisor

  • Doctor Philosophy — Principal Advisor

Completed Supervision