Professor Charmine Hartel

Professor

School of Business
Faculty of Business, Economics and Law
c.hartel@business.uq.edu.au
+61 7 334 63486

Overview

Charmine Härtel is Professor of Occupational Health and IO Psychology and past Head of Management at The University of Queensland Business School in Brisbane Australia. The core driver of her 30 some years of research and consulting activities can be summarized in three questions:

  1. What organizational qualities and practices contribute simultaneously to economic, environmental, and human health and wellbeing for all stakeholders including workers, customers, and the community?
  2. What leadership qualities and practices do such organizations require?
  3. How can we improve health at work and the availability of healthy work for all members of the community?

Charmine takes a strengths-based strategic approach to career and organization development, which she has written widely on, including her book aimed at educators and practitioners, “Human Resource Management” (Pearson). Together, with colleagues, she has published numerous books, several government and industry reports, over 60 book chapters, and some 100 refereed journal articles on leadership, employment practices, work processes and conditions that enhance employee health, safety, wellbeing, social inclusion, and performance. In 2013, she published (with Appo & Hart) a chapter in the prestigious SIOP Professional Practice Series outlining important policy and practice implications of completed research commissioned by Rio Tinto Iron Ore on opportunities and strategies for Aboriginal economic development in the Pilbara. Recently she developed and published (with Liu & Sun, 2014) the Workgroup Emotional Climate Scale (WECS), the first validated scale of workgroup emotional for cross-cultural research.

Charmine is former Editor in Chief of the Journal of Management & Organization published by Cambridge University Press; former President (2012), Board Member (2006-2013), and Life Fellow (2014) of the Australian and New Zealand Academy of Management (ANZAM), and former Board Member and Division Chair (2008-2016) for the Gender and Diversity in Organizations (GDO) Division of the U.S. Academy of Management. In 2015, she was awarded the Elton Mayo Award for outstanding contributions to organizational psychology and, in 2016, Fellow status in the (U.S.) Society for Industrial and Organizational Psychology (SIOP) for outstanding contributions to research and practice in industrial and organizational psychology. She is recipient of the Jenz Hamrin Foundation Distinguished Scholar Grant for Research in Residence on Family Business & Entrepreneurship (2014-2016) at Jönköping International Business School, the leading centre in Europe for research on family business. Charmine also was awarded the Distinguished Scholar Grant for Research in Residence on Occupational Health Psychology (2015-2016) at Sapienza University of Rome, which is ranked first among Southern European universities.

Charmine is recipient of postgraduate supervision excellence awards from two separate universities (2003, 2005) and, in 2013, received the prestigious ANZAM Research Supervision Excellence Award. In 2005, she was awarded the U.S. Academy of Management GDO Division’s Janet Chusmir Service Award for “outstanding contributions to the field of gender and diversity in organisations, professional service to the GDO division of the Academy of Management, service as a mentor, and efforts as a champion of multiculturalism”. She is a Fellow of the Australian Institute of Management and for the Australian Human Resources Institute, a Cranlana alumni, Book Series Editor for Research on Emotion in Organizations, and on the editorial board of nine international journals including Organizational Psychology Review, Human Relations, British Journal of Management, and Academy of Management Learning and Education.

Charmine has a continuous record of highly successful consultancies and research partnerships with private, NFP and public sector organizations, including ANZ, Rio Tinto Iron Ore, IBM U.S., Australian Public Service, Victorian State Services Authority, Victorian Department of Transport, Australian and New Zealand Institute of Insurance and Finance, GE, DeLine Box Company (U.S.), and the U.S. Federal Aviation Administration. Examples of this work include development of the Victorian State Service Authority’s Positive Work Environments Toolkit, AirServices’ Air Traffic Controller Decision-Making Training, advising Australia Post on diversity management practices, and reviewing and advising the APS on succession management issues and strategies. Charmine’s has garnered numerous national and international awards for her applied work including five awards for innovation in organizational practice and the Martin E. P. Seligman Applied Research Award.

Research Interests

  • Positive Psychology / Positive Organizational Scholarship
    Investigations of the features of positive work environments (PWEs) for the purposes of developing superior models of healthy organisations, cultural interventions that improve social inclusion and employee wellbeing, and leadership development programs to support PWEs.
  • Leadership Development
    Investigations of models and techniques for developing effective and ethical leaders
  • Workforce Diversity and Inclusion
    Investigations of strategies and practices to effectively integrate diverse groups including skilled immigrants.

Research Impacts

Charmine Härtel is Professor of Occupational Health and IO Psychology and past Head of Management at The University of Queensland Business School in Brisbane Australia. She is Fellow of SIOP, the Australian and New Zealand Academy of Management (ANZAM), Australian Institute of Management, and Australian Human Resources Institute, recipient of the Elton Mayo Award for outstanding contributions to organizational psychology, and recipient of supervisor awards from ANZAM and two Australian universities. During her term on the Board and as president of the Australian and New Zealand Academy of Management (ANZAM), Professor Härtel led the introduction of the ANZAM values statement (Professionalism, Inclusiveness, Excellence, Learning), the first Indigenous doctoral representative, an Indigenous Management Interest Group, and rebadging the Gender and Diversity conference track as the Gender, Diversity and Indigeneity track. As a passionate advocate of representing international perspectives on the research, teaching, and practice contributions needed to advance inclusion globally, in her recent role as Division Chair of GDO, she oversaw the 5 Year Review process and the development of guidelines for better demographic representation of GDO’s global membership on its committees, communications, and conference programming.

Professor Härtel is internationally recognized for translating social science into work policies and practices that promote sustainable business, the health and wellbeing of workers and the customers and communities they serve, the availability of healthy work for all members of society, and a harmonious relationship between organisations, the natural environment, and human health and wellbeing. Her record demonstrates a wealth of experience and innovations in uncovering ways to improve work processes and conditions to enhance decision-making, health and safety, and group and organizational performance. For example, she led the development of ethical leadership assessment centre and training program for the Victorian Department of Transport. With colleagues, she published a paper providing the first empirical evidence of the different functions of emotional and cognitive loyalty and identified the implications of these for specific marketing management practices. And she developed, tested, and published a new decision-making model that addressed human error in aircrews. Her book, Human Resource Management: Transforming Theory into Innovative Practice, now in its third edition, describes a decision-making framework based in a human wellbeing paradigm she developed to design and sustain effective people management processes.

Professor Härtel is a highly sought after keynote speaker on workplace issues such as cultural alignment, health and safety, talent management, change management, productivity improvement, and inclusive work practices.

Qualifications

  • Master of Arts, University of Colorado
  • PhD, University of Colorado
  • Bachelor of Arts with Honourrs, University of Colorado

Publications

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Supervision

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Available Projects

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Publications

Book

Book Chapter

  • Zerbe, Wilfred J., Härtel, Charmine E. J., Ashkanasy, Neal M. and Petitta, Laura (2017). Introduction: emotions and identity. In Wilfred J. Zerbe, Charmine E. J. Härtel, Neal M. Ashkanasy and Laura Petitta (Ed.), Emotions and identity (pp. xv-xxii) Bingley, United Kingdom: Emerald Group Publishing.

  • Hartel, C.E.J., Hartel, J.C.R. and Ramburuth, P. (2017). Religious diversity, identity and workplace inclusion. In J. Syed, A. Klarsfield, C.E.J. Hartel and F. Ngunjiri (Ed.), Religious Diversity In The Workplace: Conflict, Harmony And Performance () Cambridge, United Kingdom: Cambridge University Press.

  • Fujimoto, Yuka, Hartel, Charmine E. J. and Pekerti, Andre (2016). Strengths that individualism and collectivism bring to teams: 'strengths-oriented' HR practices. In Connie Zheng (Ed.), International human resource management: trends, practices and future directions (pp. 45-84) New York, NY, United States: Nova Science Publisher.

  • Markowska, Magdalena, Hartel, Charmine E. J., Brundin, Ethel and Roan, Amanda (2015). A dynamic model of entrepreneurial identification and dis-identification: An emotions perspective. In Charmine E. J. Härtel, Wilfred J. Zerbe and Neal M. Ashkanasy (Ed.), Volume 11: New Ways of Studying Emotions in Organizations (pp. 215-239) Philadelphia, United States: Emerald Group Publishing. doi:10.1108/S1746-979120150000011009

  • Hartel, Charmine E.J. and O'Connor, Jennifer M. (2015). Disabled persons in the workplace. In Jawad Syed and Mustafa Ozbilgin (Ed.), Managing Diversity and Inclusion: An International Perspective (pp. 215-243) Los Angeles, CA United States: Sage.

  • Härtel, C. E. J. (2015). Indigenous management styles. In James D. Wright (Ed.), International Encyclopedia of the Social and Behavioral Sciences 2nd ed. (pp. 784-787) Kidlington, Oxford, UK: Elsevier. doi:10.1016/B978-0-08-097086-8.22026-6

  • Härtel, Charmine E. J., Zerbe, Wilfred J. and Ashkanasy, Neal M. (2015). Overview: new ways of studying emotion in organizations. In Härtel, Charmine E. J., Zerbe, Wilfred J. and Ashkanasy, Neal M. (Ed.), Research on emotion in organizations: new ways of studying emotion in organizations. (vol. 11). (pp. xvii-xxiv) United Kingdom: Emerald Group Publishing. doi:10.1108/S1746-979120150000011026

  • Hartel, Charmine E. J. and O'Connor, Jennifer M. (2015). The critical role of emotions in the recruitment, retention, and wellbeing of volunteers - a review and call for research. In Charmine E. J. Hartel, Wilfred J. Zerbe and Neal M. Ashkanasy (Ed.), Volume 11 - new ways of studying emotions in organizations (pp. 443-456) Philadelphia, PA United States: Emerald Group Publishing Limited. doi:10.1108/S1746-979120150000011017

  • Hartel, Charmine E.J. (2015). Toxic leadership - psychopaths and psychopathic behviour in organizations. In Philip Crisp (Ed.), So you want to be a leader: influential people reveal how to succeed in public life (pp. 161-170) Ormond, Melbourne, VIC Australia: Hybrid Publishers.

  • Hartel, Charmine E. J., Butarbutar, Ivan, Sendjaya, Sen, Pekerti, Andre, Hirst, Giles and Ashkanasy, Neal M. (2014). Developing ethical leaders: a servant leadership approach. In Leslie E. Sekerka and Robert A. Giacalone (Ed.), Ethics Training in Action: An Examination of Issues, Techniques, and Development (pp. 271-291) Charlotte, NC, United States: Information Age Publishing.

  • Ashkanasy, Neal M., Zerbe, Wilfred J. and Hartel, Charmine E. J. (2014). Emotions and the organizational fabric. In Neal M. Ashkanasy, Wilfred J. Zerbe and Charmine E. J. Härtel (Ed.), Emotions and the Organizational Fabric (pp. 1-10) Amsterdam, Netherlands: Elsevier. doi:10.1108/S1746-979120140000010010

  • Brundin, Ethel and Härtel, Charmine E. J. (2014). Emotions in family firms. In Leif Melin, Mattias Nordqvist and Pramodita Sharma (Ed.), The SAGE Handbook of Family Business (pp. 529-548) London, UK: Sage Publications. doi:10.4135/9781446247556.n27

  • Hartel, Charmine E. J., Appo, Dennis and Hart, Bill (2014). Inclusion at societal fault lines: Aboriginal peoples of Australia. In Bernardo M. Ferdman and Barbara R. Deane (Ed.), Diversity at work: the practice of inclusion (pp. 520-545) San Francisco, United States: Jossey-Bass Publishers. doi:10.1002/9781118764282.ch19

  • Ashkanasy, Neal M. and Härtel, Charmine E. J. (2014). Positive and negative affective climate and culture: the good, the bad, and the ugly. In Benjamin Schneider and Karen M. Barbera (Ed.), The Oxford Handbook of Organizational Climate and Culture (pp. 136-152) New York, United States: Oxford University Press. doi:10.1093/oxfordhb/9780199860715.013.0008

  • Russell-Bennett, Rebekah, Previte, Josephine, Gallegos, Danielle, Hartel, Charmine E. J., Smith, Geoff and Hamilton, Robyn (2013). A services approach to social marketing programs. In Krzysztof Kubacki and Sharyn Rundle-Thiele (Ed.), Contemporary issues in social marketing (pp. 111-140) Newcastle upon Tyne, United Kingdom: Cambridge Scholars Publishing.

  • Härtel, Charmine E. J. and Roan, Amanda (2013). Giving voice to values in human resource management practice and education. In Mary C. Gentle (Ed.), Educating for Values-Driven Leadership: Giving Voice to Values Across the Curriculum (pp. 65-86) New York, NY, USA: Business Expert Press.

  • Härtel, Charmine E. J., Sultana, Nasreen and Härtel, Günter F. (2013). The effect of race and migration on the managerial advancement of women. In Susan Vinnicombe, Ronald J. Burke, Stacy Blake-Beard and Lynda L. Moore (Ed.), Handbook of research on promoting women's careers (pp. 420-432) Cheltenham, United Kingdom: Edward Elgar. doi:10.4337/9780857938961.00031

  • Ashkanasy, Neal M., Hartel, Charmine E. J. and Zerbe, Wilfred J. (2012). Overview: experiencing and managing emotions in the workplace. In Neal M. Ashkanasy, Charmine E. J. Hartel and Wilfred J. Zerbe (Ed.), Experiencing and Managing Emotions in the Workplace (pp. 1-10) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1108/S1746-9791(2012)0000008005

  • Russell-Bennett, Rebekah, Härtel, Charmine E. J. and Beatson, Amanda (2011). Affective events theory as a framework for understanding third-party consumer complaints. In Charmine E. J. Härtel, Neal M. Ashkanasy and Wilfred J. Zerbe (Ed.), What have we learned? Ten years on (pp. 167-193) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1108/S1746-9791(2011)0000007012

  • Russell-Bennett, Rebekah and Härtel Charmine E.J. (2011). Coding emotions in complaint behavior: comparing the shaver et al. and Richin's consumption emotions sets. In Charmine E. J. Härtel, Neal M. Ashkanasy and Wilfred J. Zerbe (Ed.), What have we learned? Ten years on (pp. 151-166) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1108/S1746-9791(2011)0000007011

  • Hartel, Charmine E. J. and Ashkanasy, Neal M. (2011). Healthy human cultures as positive work environments. In Neal M. Ashkanasy, Celeste P. M. Wilderom and Mark F. Peterson (Ed.), The Handbook of Organizational Culture and Climate 2nd ed. (pp. 85-100) Thousand Oaks, CA, USA: Sage Publications. doi:10.4135/9781483307961.n6

  • Härtel, Charmine E. J., Ashkanasy, Neal M. and Zerbe, Wilfred J. (2011). Overview: What have we learned? Ten years on. In Charmine E. J. Härtel, Neal M. Ashkanasy and Wilfred J. Zerbe (Ed.), What have we learned? Ten years on (pp. 1-12) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1108/S1746-9791(2011)0000007005

  • Wijewardena, Nilupama, Hartel, Charmine E. J. and Samaratunge, Ramanie (2010). A laugh a day is sure to keep the blues away: managers' use of humor and the construction and destruction of employees' resilience. In Wilfred J. Zerbe, Charmine E. J. Härtel and Neal M. Ashkanasy (Ed.), Emotions and organizational dynamism (pp. 259-278) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1108/S1746-9791(2010)0000006014

  • Pearman, Graeme and Hartel, Charmine (2010). Climate change: Are we up to the challenge?. In Imogen Jubb, Paul Holper and Wenju Cai (Ed.), Managing climate change: Papers from the GREENHOUSE 2009 Conference (pp. 1-15) Collingwood, VIC., Australia: CSIRO Publishing.

  • Youngsamart, Daungdauwn, Fisher, Greg and Hartel, Charmine E. J. (2010). Diversity in management in Thailand. In Jawad Syed and Mustafa F. Ozbilgin (Ed.), Managing cultural diversity in Asia: A research companion (pp. 416-432) Cheltenham, U.K. ; Northampton, MA, U.S.A.: Edward Elgar.

  • Hartel, Charmine E. J., Lloyd, Shannon and Singhal, Divya (2010). Intercultural competencies across cultures: Same or different?. In Jawed Syed and Mustafa F. Ozbilgin (Ed.), Managing cultural diversity in Asia: A research companion (pp. 192-223) Cheltenham, U.K. ; Northampton, MA, U.S.A.: Edward Elgar.

  • Courmadias, Nadine, Fujimoto, Yuka and Härtel, Charmine E. J. (2010). Japanese equal employment opportunity law: Implications for diversity management in Japan. In Mustafa F. Özbilgin and Jawad Syed (Ed.), Managing Gender Diversity in Asia: A Research Companion (pp. 104-118) Cheltenham, U.K. ; Northampton, MA, U.S.A.: Edward Elgar.

  • Kirsch, Christina and Hartel, Charmine E. J. (2010). Managing diversity, social inclusion and change in the workplace. In Julia Connell and Stephen Teo (Ed.), Strategic HRM: Contemporary issues in the Asia Pacific Region (pp. 256-283) Prahan, Victoria: Tilde University Press.

  • Zerbe, Wilfred J., Hartel, Charmine E. J. and Ashkanasy, Neal M. (2010). Overview. In Wilfred J. Zerbe, Charmine E. J. Hartel and Neal M. Ashkanasy (Ed.), Emotions and organizational domain (pp. xvii-xxii) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1108/S1746-9791(2010)0000006004

  • Hartël, Charmine E. J., Ma, Ruby M. M. and As-Saber, Sharif (2010). When east meets west: Managing Chinese enterprise relationships through guanxi-based diversity management. In Jawad Syed and Mustafa F. Özbilgin (Ed.), Managing cultural diversity in Asia: A research companion (pp. 224-247) Cheltenham, Gloucester, U.K.: Edward Elgar Publishing.

  • Härtel, Charmine E.J., Ashkanasy, Neal M. and Zerbe, Wilfred J. (2009). Overview. In Charmine E. J. Härtel, Neal M. Ashkanasy and Wilfred J. Zerbe (Ed.), Emotions in groups, organizations and cultures (pp. xvii-xxv) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1108/S1746-9791(2009)0000005002

  • Härtel, C. E. J., Kimberley, N. and McKeown, T. (2009). Positive Leadership. In Contemporary Perspectives on Leadership: Focus and meaning for Ambiguous Times (pp. 75-90) Prahran, Australia: Tilde University Press.

  • Härtel, Charmine E. J., (2008). How to build a healthy emotional culture and avoid a toxic culture. In Neal M. Ashkanasy and Cary L. Cooper (Ed.), Research companion to emotion in organizations (pp. 575-588) Cheltenham, United Kingdom: Edwin Elgar Publishing.

  • Zerbe, Wilfred J., Härtel, Charmine E.J. and Ashkanasy, Neal M. (2008). Overview: Emotions, ethics and decision-making. In Wilfred J. Zerbe, Charmine E.J. Härtel and Neal M. Ashkanasy (Ed.), Emotions, ethics, and decision-making (pp. xv-xxiv) Bingley, United Kingdom: Emerald Group Publishing/JAI Press. doi:10.1016/S1746-9791(08)04017-0

  • Härtel, Charmine E. J., and Ganegoda, Deshani B. (2008). Role of affect and interactional justice in moral leadership. In Wilfred J. Zerbe, Charmine E.J. Härtel and Neal M. Ashkanasy (Ed.), Emotion in ethics and decision-making (pp. 155-180) Bingley, United Kingdom: Emerald Group Publishing/JAI Press. doi:10.1016/S1746-9791(08)04007-8

  • Kimberley, Nell and Härtel, Charmine E. J. (2007). Building a climate of trust during organizational change: The mediating role of justice perceptions and emotion. In Charmine E.J. Härtel, Neal M. Ashkanasy and Wilfred J. Zerbe (Ed.), Functionality, intentionality and morality (pp. 237-264) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1016/S1746-9791(07)03010-6

  • Härtel, Charmine E. J., and Panipucci, Debra (2007). How ‘bad apples’ spoil the bunch: Faultlines, emotional levers and exclusion in the workplace. In Charmine E.J. Härtel, Neal M. Ashkanasy and Wilfred J. Zerbe (Ed.), Functionality, intentionality and morality (pp. 287-310) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1016/S1746-9791(07)03012-X

  • Hartel, Charmine E.J., Ashkanasy, Neal M. and Zerbe, Wilfred J. (2007). Overview: Functionality, intentionality and morality. In Charmine E.J. Härtel, Neal M. Ashkanasy and Wilfred J. Zerbe (Ed.), Functionality, Intentionality and Morality (pp. xiii-xxi) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1016/S1746-9791(07)03015-5

  • Härtel, C. E. J. (2006). In love at work. In Carolyn Barker and Alexandra Payne (Ed.), Love@work : How loyalty, humanity, spirituality, inspiration, communication and intimacy affect business and the workplace (pp. 65-90) Austraila: Wiley.

  • Zerbe, Wilfred J., Ashkanasy, Neal M. and Härtel, Charmine E.J. (2006). Overview: Individual and organizational perspectives on emotion management and display. In Wilfred J. Zerbe, Neal M. Ashkanasy and Charmine E.J. Härtel (Ed.), Individual and organizational perspectives on emotion management and display (pp. xv-xxii) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1016/S1746-9791(06)02015-3

  • Panipucci, D. and Härtel, C. E. J. (2006). Positive disobedience: When norms prescribe the exclusion of dissimilar others. In Antonella Delle Fave (Ed.), Dimensions of well-being : research and intervention (pp. 241-253) Milan, Italy: FrancoAngeli.

  • Pizer, M. and Härtel, C. E. J. (2006). The positive impact of high quality LMX on career-related hope. In Antonella Delle Fave (Ed.), Dimensions of well-being: Research and intervention (pp. 208-225) Milan, Italy: FrancoAngeli.

  • Ashkanasy, N. M., Zerbe, W. J. and Hartel, C. E. J. (2005). A bounded emotionality perspective on the individual in the organization. In C.E. J. Hartel, W. J. Zerbe and N. M. Ashkanasy (Ed.), Emotions in Organizational Behavior (pp. 113-115) Mahwah, New Jersey: Lawrence Erlbaum Associates.

  • Zerbe, W. J and Härtel, C. E. J. (2005). A bounded emotionality perspective on work characteristics. In C.E. J. Hartel, W. J. Zerbe and N. M. Ashkanasy (Ed.), Emotions in Organizational Behavior (pp. 287-291) Mahwah, New Jersey: Lawrence Erlbaum Associates.

  • Härtel, Charmine and Tilton, eter. (2005). Australia and online learning: Lessons for effective implementation. In Marcus Powell (Ed.), Skill formation and globalization (pp. 115-128) Aldershot, England ; Burlington, VT: Ashgate Publishing.

  • Fujimoto, Yuka, Härtel, Charmine E. J. and Panipucci, Debra (2005). Emotional experience of individualist-collectivist workgroups: Findings from a study of 14 multinationals located in Australia. In C.E.J. Hartel, W.J. Zerbe and N. M. Ashakansy (Ed.), Emotions in Organizational Behavior (pp. 87-112) Mahwah, NJ: Lawrence Erlbaum Associates, Inc..

  • Pizer, Michelle K. and Härtel, Charmine E. J. (2005). For better or worse: Organizational culture and emotions. In C.E.J. Hartel, W.J. Zerbe and N. M. Ashakansy (Ed.), Emotions in organizational behavior (pp. 335-354) Mahwah, NJ: Lawrence Erlbaum Associates, Inc.

  • Hartel, Charmine E. J., Zerbe, Wilfred J. and Ashkanasy, Neal M. (2005). Organizational behaviour: An emotions perspective. In Charmine Hartel, Neal M. Ashkanasy and Wilfred Zerbe (Ed.), Emotions in organizational behavior (pp. 1-10) Mahwah, New Jersey: Lawrence Erlbaum Associates.

  • Ashkanasy, Neal M., Zerbe, Wilfred J. and Hartel, Charmine E. J. (2005). Overview: The effect of affect in organizational settings. In Neal M. Ashkanasy, Wilfred J. Zerbe and Charmine E. J. Härtel (Ed.), The effect of affect in organizational settings (pp. xiii-xix) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1016/S1746-9791(05)01113-2

  • White, Mona, Härtel, Charmine E. J. and Panipucci, Debra (2005). Understanding cross-cultural negotiation: A model integrating affective events theory and communication accommodation theory. In Charmine E.J. Härtel, Wilfred J. Zerbe and Neal M. Ashkanasy. (Ed.), Emotions in organizational behavior (pp. 167-182) Mahwah, NJ: Lawrence Erlbaum Associates, Inc.

  • Hartel, C. E. J., Zerbe, W. J. and Ashkanasy, N. M. (2005). What an emotions perspective of organizational behavior offers. In C. Hartel, W. Zerbe and N. Ashkanasy (Ed.), Emotions in organizational behavior (pp. 359-368) Mahwah, New Jersey: Lawrence Erlbaum Associates.

  • Wilson-Evered, Elisabeth, Härtel, Charmine and Neale, Matthew (2004). Leadership and innovation : Surfacing synergies among constructs and theories. In Abby Ghobadian, Nicholas O'Regan, David Gallear and Howard Viney (Ed.), Strategy and performance : Achieving competitive advantage in the global market place (pp. 268-288) London, UK: Middlesex University Business School.

  • Ayoko, Oluremi, Härtel, Charmine, Fisher, Greg and Fujimoto, Yuka (2003). Communication competence in cross-cultural business interactions. In Dennis Tourish and Owen Hargie (Ed.), Key Issues in Organizational Communication (pp. 157-171) London, U.K.: Routledge.

  • Härtel, Charmine, Kibby, Leigh and Pizer, Michelle (2003). Intelligent emotions management. In Dennis Tourish and Owen Hargie (Ed.), Key Issues in organisational communication (pp. 130-143) London , U. K.: Routledge.

  • Härtel, C. E. J., Hsu, Alice C. F and Boyle, Maree V. (2002). A conceptual examination of the causal sequences of emotional labor, emotional dissonance and emotional exhaustion: The argument for the role of contextual and provider characteristics. In Neal M. Ashkanasy, Wilfred J. Zerbe and Charmine E.J. Härtel (Ed.), Managing emotions in a changing workplace (pp. 251-275) Armonk, New York: M.E Sharpe.

  • Paterson, Jan M. and Härtel, Charmine E. J. (2002). An integrated affective and cognitive model to explain employees' responses to downsizing. In Neal M. Ashkanasy, Wilfred J. Zerbe and Charmine E.J. Härtel (Ed.), Managing emotions in a changing workplace (pp. 25-44) Armonk, New York: M.E Sharpe.

  • Zerbe, Wilfred, Hartel, Charmine E. J. and Ashkanasy, Neal M. (2002). Emotional labor and the design of work. In N. M. Ashkanasy, W. J. Zerbe and C. E.J. Hartel (Ed.), Managing emotions in the workplace (pp. 276-284) Armonk, NY: M.E. Sharpe.

  • Ashkanasy, N. M., Zerbe, W. J. and Hartel, C. E. J. (2002). Managing emotions in a changing workplace. In N. M. Ashkanasy, W. Zerbe and C. .J. Hartel (Ed.), Managing Emotions in the Workplace (pp. 3-22) Armonk, NY: M.E. Sharpe.

  • Ashkanasy, N. M. and Hartel, C. E. J. (2002). Managing emotions in decision making. In N. M. Ashkanasy, W. J. Zerbe and C.E.J. Hartel (Ed.), Managing Emotions in the Workplace (pp. 212-215) Armonk, NY: M.E. Sharpe.

  • Hartel, C. E. J. and Ashkanasy, N. M. (2002). Managing emotions in workplace relationships. In N. M. Ashkanasy, W. Zerbe and C. E. J. Hartel (Ed.), Managing Emotions in the Workplace (pp. 135-139) Armonk, NY: M. E. Sharpe.

  • Härtel, Charmine E. J., and Zerbe, Wilfred J. (2002). Myths about emotions during change. In Neal M. Ashkanasy, Wilfred J. Zerbe and Charmine E.J. Härtel (Ed.), Managing emotions in a changing workplace (pp. 70-76) Armonk, New York: M.E Sharpe.

  • Ashkanasy, Neal M., Zerbe, Wilfred J. and Härtel, Charmine E. J. (2002). Preface. In Neal M. Ashkanasy, Wilfred J. Zerbe and Charmine E.J. Härtel (Ed.), Managing emotions in a changing workplace (pp. xv-xvii) Armonk, New York: M.E Sharpe.

  • Ayoko, O. B. and Hartel, C. (2002). The role of emotions and emotion management in destructive and productive conflict in culturally heterogeneous workgroups. In N.M. Ashkanasy, W.J. Zerbe and C.E.J. Hartel (Ed.), Managing Emotions in the Workplace 1st ed. (pp. 77-97) Armonk, New York: M.E. Sharpe.

  • Ashkanasy, N. M., Hartel, C. and Zerbe, W. (2002). What are the management tools that come out of this?. In Neal M. Ashkanasy, Wilfred J. Zerbe and Charmine E.J. Härtel (Ed.), Managing emotions in the workplace (pp. 285-296) Armonk, NY: M.E. Sharpe.

  • Wilson-Evered, E., Hartel, C. E. and Neale, M. (2001). A longitudinal study of workgroup innovation: the importance of transformational leadership. In Myron D. Fottler, G. T. Savage and J. D. Blair (Ed.), Advances in Health Care Management , v.2 (pp. 315-340) New York: JAI.

  • Wilson-Evered, E. and Hartel, C. (2001). Creating a climate for innovation: A participative approach. In Effective change management using action learning and action research: Concepts, frameworks, processes, applications (pp. 209-221) Lismore, NSW: Southern Cross University.

  • Hartel, C. E., Neal, A., Halford, G. S. and Hartel, G. F. (2000). A new approach to mental workload measurement in air traffic control. In Andrew R. Lowe and Brent J. Hayward (Ed.), Aviation Resource Management: Proceedings of the Fourth Australian Aviation Psychology Symposium 2nd ed. (pp. 297-304) Vermont, USA: Ashgate Publishing Company.

  • Hartel, C. E., Neal, A., Halford, G. S. and Hartel, G. F. (2000). Cognitive determinants of expert decision making in air traffic control. In Brent J Hayward and Andrew R Lowe (Ed.), Aviation Resource Management 2nd ed. (pp. 297-304) Aldershot, United Kingdom: Ashgate.

  • Ashkanasy, N. M., Hartel, C. E. and Zerbe, W. (2000). Commentary: Emerging research agendas. In Emotions in the workplace: Research, theory, and practice (pp. 272-274) Westport, Connecticut: Quorom Books.

  • Hartel, C. E. and Zerbe, W. (2000). Commentary: Emotions as an organizing principle. In Neal M. Ashkanasy, Charmine E. J. Hartel and Wilfred J. Zerbe (Ed.), Emotions in the workplace : Research, theory, and practice (pp. 97-100) Connecticut, USA: Quorom Books.

  • Zerbe, W. and Hartel, C. E. (2000). Commentary: Emotions as mediators and moderators. In Neal M. Ashkanasy, Charmine E. J Hartel and Wilfred J. Zerbe (Ed.), Emotions in the workplace: Research, theory and practice (pp. 156-161) Connecticut, USA: Quorom Books.

  • Hartel, C. E. and Zerbe, W. (2000). Commentary: Reconciling research findings. In Neal M. Ashkanasy, Charmine E. J. Hartel and Wilfred J. Zerbe (Ed.), Emotions in the Workplace: Research, Theory and Practice (pp. 215-217) Connecticut, USA: Quorom Books.

  • Zerbe, W., Hartel, C. E. and Ashkanasy, N. M. (2000). Commentary: The nature of emotions in organizations. In Neal M. Ashkanasy, Charmine E. J. Hartel and Wilfred J. Zerbe (Ed.), Emotions in the workplace: Research, theory, and practice (pp. 63-68) Westport, Connecticut: Quorom Books.

  • Ashkanasy, N. M., Hartel, Charmine E. J. and Zerbe, W.J. (2000). Emotions in the workplace: Research, theory, and practice. In N.M. Ashkanasy, C.e. J. Hartel and W. J. Zerbe (Ed.), Emotions in the workplace : Research, theory, and practice (pp. 3-18) Westport, Connecticut: Quorum Books.

  • Prince, C., Härtel, C. E. J. and Salas, E. (1993). Aeronautical decision making and consistency of crew behaviors: Implications for training. In Richard S. Jensen (Ed.), Proceedings of the Seventh International Symposium on Aviation Psychology (pp. 248-251) Columbus, OH: The Ohio State University.

Journal Article

Conference Publication

Edited Outputs

Other Outputs

Grants (Administered at UQ)

PhD and MPhil Supervision

Current Supervision

  • Doctor Philosophy — Principal Advisor

    Other advisors:

  • Doctor Philosophy — Principal Advisor

  • Doctor Philosophy — Principal Advisor

    Other advisors:

  • Doctor Philosophy — Principal Advisor

  • Master Philosophy — Principal Advisor

  • Master Philosophy — Principal Advisor

    Other advisors:

  • Master Philosophy — Principal Advisor

  • Doctor Philosophy — Associate Advisor

  • Doctor Philosophy — Associate Advisor

Completed Supervision

Possible Research Projects

Note for students: The possible research projects listed on this page may not be comprehensive or up to date. Always feel free to contact the staff for more information, and also with your own research ideas.