Electronic information systems and human service organizations: the development of systems for the future (2013–2016)
There is growing international acknowledgement that current forms of electronic information systems (IS) that have been implemented in social welfare agencies for use by frontline practitioners are not meeting performance expectations and are undermining service delivery. Using an ethnographic approach, this project will examine in detail how different forms of IS are used in a range of agencies. The knowledge generated will contribute to the practitioner-led design of new forms of IS that will enhance and support service delivery. The project's outcomes will be relevant to agencies across the social welfare sector.