Examining the effectiveness of co-creation practices on health outcomes (ARC Linkage Project led by the University of Sydney) (2016–2019)
Governments and health care providers continually seek new ways to be more efficient and create more effective
health service outcomes. This research identifies why co-creation will be important in the formulation of future
This research compares two contexts over time, ie modelling the patient¿s (customer) end-to-end journey by
developing new metrics, and investigating how health care customers interact collaboratively (co-creation) with
multiple stakeholders (actors) within a health system (service ecosystem). We assess patient-centred practices
using qualitative and quantitative health outcome measures, providing practical guidelines to assist health
professionals focus on the most effective activities and interactions.