Transforming information systems design and use in social welfare agencies (2017–2021)
This project aims to examine how electronic information systems (IS) can be redesigned to improve social welfare
service delivery and support rather than hinder direct social work practice with those most in need. Using a proven
ethnographic research design, this project aims to generate new knowledge and theory in the field of social
informatics, relevant to agencies across the sector. Expected outcomes of this project are practitioner-led and
theoretically informed designs of IS and innovative ways to use them. Transforming the design and use of IS will enhance social work practice and information about service activity and the needs of service users and thereby
provide important benefits to the most vulnerable members of society.