I'm a senior lecturer in marketing at the UQ Business School. My expertise lies in the domain of digital marketing strategy. Study after study suggests that firms and marketers are having difficulty “becoming digital”. I spend my days investigating the nature of the challenge and determining what leading marketing organisations can do to rapidly increase their digital sophistication. Consumers are inundated with meaningless messages and making your brand stand out – in any language, or on any device, is a major challenge. As Australia’s first PhD in digital marketing, I have a long-game perspective on digital transformation. The majority of my research examines how brands can engage with their markets in more meaningful ways. Transferring your business to digital is easy but being human is not. I therefore specialise in studying how consumers respond best to digital communications, with a particular interest in issues of data retention and and privacy. My background is in telecommunications and I have consulted with several firms and government bodies in the areas of digital marketing strategy. I have taught extensively at both undergraduate and postgraduate levels. If you’re interested in learning more about the kind of work I do or if you’d like to explore how we might be able to work together, please reach out to me via the contact details listed here.
Journal Article: Branding’s academic–practitioner gap: managers’ views
Alpert, Frank, Brown, Mark, Ferrier, Elizabeth, Gonzalez-Arcos, Claudia Fernanda and Piehler, Rico (2022). Branding’s academic–practitioner gap: managers’ views. Journal of Product and Brand Management, 31 (2), 218-237. doi: 10.1108/jpbm-09-2020-3105
Journal Article: Stigma association type and sponsor corporate image: exploring the negative off-field behaviour of sportspeople
Bloxsome, Ellen, Brown, Mark, Pope, Nigel and Joseph, Christopher (2020). Stigma association type and sponsor corporate image: exploring the negative off-field behaviour of sportspeople. Australasian Marketing Journal, 28 (4), 136-144. doi: 10.1016/j.ausmj.2020.03.004
Shams, Rahil, Brown, Mark and Alpert, Frank (2020). A model and empirical test of evolving consumer perceived brand innovativeness and its two-way relationship with consumer perceived product innovativeness. Australasian Marketing Journal, 28 (4), 171-180. doi: 10.1016/j.ausmj.2020.04.006
(2003–2004) UQ New Staff Research Start-Up Fund
Sales recruitment and incentivisation in complex B2B as-a-service organisations across the organisation lifecycle.
Doctor Philosophy
METAVERSE CONSUMER ENGAGEMENT PROCESS AND ITS IMPACT ON FUTURE DIGITAL MARKETING STRATEGIES
Doctor Philosophy
TRADE SHOW EFFECTIVENESS AND OUTCOMES: A VISITOR'S PERSPECTIVE
(2006) Doctor Philosophy
International sponsorship research
Bloxsome, Ellen L., Brown, Mark R., Pope, Nigel K. Ll. and Voges, Kevin E. (2014). International sponsorship research. The Handbook of International Advertising Research. (pp. 529-553) edited by Hong Cheng. Chichester, West Sussex, UK: John Wiley & Sons. doi: 10.1002/9781118378465.ch26
Framework for mobile marketing: The locales framework
Lee, Dennis, Muhlberger, Ralf and Brown, Mark (2010). Framework for mobile marketing: The locales framework. Handbook of research on mobile marketing management. (pp. 37-57) edited by Key Pousttchi and Dietmar G. Wiedemann. Hershey, PA, United States: IGI Global.
Voges, Kevin E., Pope, Nigel K.L. and Brown, Mark R. (2002). Cluster analysis of marketing data examining on-line shopping orientation: a comparison of k-means and rough clustering approaches. Heuristic and optimization for knowledge discovery. (pp. 208-225) edited by Hussein A. Abbass, Charles S. Newton and Ruhul Sarker. Hershey, PA, USA: IGI Global. doi: 10.4018/978-1-930708-26-6.ch011
Branding’s academic–practitioner gap: managers’ views
Alpert, Frank, Brown, Mark, Ferrier, Elizabeth, Gonzalez-Arcos, Claudia Fernanda and Piehler, Rico (2022). Branding’s academic–practitioner gap: managers’ views. Journal of Product and Brand Management, 31 (2), 218-237. doi: 10.1108/jpbm-09-2020-3105
Bloxsome, Ellen, Brown, Mark, Pope, Nigel and Joseph, Christopher (2020). Stigma association type and sponsor corporate image: exploring the negative off-field behaviour of sportspeople. Australasian Marketing Journal, 28 (4), 136-144. doi: 10.1016/j.ausmj.2020.03.004
Shams, Rahil, Brown, Mark and Alpert, Frank (2020). A model and empirical test of evolving consumer perceived brand innovativeness and its two-way relationship with consumer perceived product innovativeness. Australasian Marketing Journal, 28 (4), 171-180. doi: 10.1016/j.ausmj.2020.04.006
The priming effect of competitor product information on advertising creativity
Brown, Mark, Bhadury, Roop, Bansal, Nitin and Bloxsome, Ellen (2020). The priming effect of competitor product information on advertising creativity. International Journal of Market Research, 62 (5), 147078532091030-648. doi: 10.1177/1470785320910301
Shams, Rahil, Brown, Mark and Alpert, Frank (2017). The role of brand credibility in the relationship between brand innovativeness and purchase intention. Journal of Customer Behaviour, 16 (2), 145-159. doi: 10.1362/147539217X14909732699534
The role of respect in the effects of perceived ad interactivity and intrusiveness on brand and site
Tan, Bin Jun, Brown, Mark and Pope, Nigel (2017). The role of respect in the effects of perceived ad interactivity and intrusiveness on brand and site. Journal of Marketing Communications, 25 (3), 1-19. doi: 10.1080/13527266.2016.1270344
Consumer perceived brand innovativeness: conceptualisation and measurement
Shams, Rahil, Alpert, Frank and Brown, Mark (2015). Consumer perceived brand innovativeness: conceptualisation and measurement. European Journal of Marketing, 49 (9/10), 1589-1615. doi: 10.1108/EJM-05-2013-0240
Gottlieb, Udo, Brown, Mark and Ferrier, Elizabeth (2014). Consumer perceptions of trade show effectiveness: scale development and validation within a B2C context. European Journal of Marketing, 48 (1/2), 89-107. doi: 10.1108/EJM-06-2011-0310
The influence of service quality and trade show effectiveness on post-show purchase intention
Gottlieb, Udo R., Brown, Mark R. and Drennan, Judy (2011). The influence of service quality and trade show effectiveness on post-show purchase intention. European Journal of Marketing, 45 (11/12), 1642-1659. doi: 10.1108/03090561111167324
Phone bullying: Impact on self-esteem and well-being
Drennan, Judy, Brown, Mark and Sullivan Mort, Gillian (2011). Phone bullying: Impact on self-esteem and well-being. Young Consumers, 12 (4), 295-309. doi: 10.1108/17473611111185850
The impact of comedic violence on viral advertising effectiveness
Brown, M. R., Bhadury, R. K. and Pope, N. K. Ll. (2010). The impact of comedic violence on viral advertising effectiveness. Journal of Advertising, 39 (1), 49-65. doi: 10.2753/JOA0091-3367390104
Membership retention in professional sports organisations
Brown, M., Misko, D. and Lee, D. (2009). Membership retention in professional sports organisations. International Journal of Sport Management and Marketing, 6 (1), 52-67. doi: 10.1504/IJSMM.2009.026756
Pope, N., Voges, K. E. and Brown, M. (2009). Winning ways: Immediate and long-term effects of sponsorship on perceptions of brand quality and corporate image. The Journal of Advertising, 38 (2), 5-20. doi: 10.2753/JOA0091-3367380201
Privacy concerns and the purchasing of travel services online
Brown, M. R., Muchira, R. and Gottlieb, U. (2007). Privacy concerns and the purchasing of travel services online. Information Technology & Tourism, 9 (1), 15-25.
Investigating the relationship between internet privacy concerns and online purchase behavior
Brown, Mark and Muchira, Rose (2004). Investigating the relationship between internet privacy concerns and online purchase behavior. Journal of Electronic Commerce Research, 5 (1), 62-70.
Pope, N. K. L., Voges, K. and Brown, M. R. (2004). The effect of provocation in the form of mild erotica on attitude to the ad and corporate image: Differences between cause-related and product-based advertising. Journal of Advertising, 33 (1), 69-82. doi: 10.1080/00913367.2004.10639154
Buying or browsing? An exploration of shopping orientations and online purchase intention
Brown, M., Pope, N. K. L. and Voges, K. (2003). Buying or browsing? An exploration of shopping orientations and online purchase intention. European Journal of Marketing, 37 (11-12), 1666-1684. doi: 10.1108/03090560310495401
The use of banner advertisements with pull-down menus: A copy testing approach
Brown, Mark (2002). The use of banner advertisements with pull-down menus: A copy testing approach. Journal of Interactive Advertising, 2 (2), 74-84.
Pope, N. K., Brown, M. R. and Forrest, E. J. (1999). Risk, Innovativeness, Gender, and Involvement Factors Affecting the Intention to Purchase Sport Product Online. Sport Marketing Quarterly, 8 (2), 25-34.
Privacy Concerns and Purchase of Travel Product Online
Brown, Mark R., Gottleib, Udo and Muchira, Rose (2005). Privacy Concerns and Purchase of Travel Product Online. ENTER 2005 Twelfth International Conference on Information Technology and Travel in Tourism, Innsbruck, Austria, 26-28 January, 2005. Wien ; New York: Springer. doi: 10.1007/3-211-27283-6_26
Consumer attitudes towards genetically modified foods: Development of a multidimensional scale
Pope, N. K. L., Voges, K., Brown, M. and Forrest, E. J. (2004). Consumer attitudes towards genetically modified foods: Development of a multidimensional scale. ANZMAC 2004: Australian and New Zealand Marketing Academy Conference, Wellington, New Zealand, 29 November-1 December 2004. Wellington, N.Z.: Australian and New Zealand Marketing Academy (ANZMAC).
Consumer response to a bushfood stimulus under taste test conditions
Pope, N. K. L., Voges, K. and Brown, M. (2004). Consumer response to a bushfood stimulus under taste test conditions. British Academy of Marketing Conference, Cheltenham, University of Gloucestershire, U.K., 6-9 July 2004. Cheltenham, U.K.: British Academy of Marketing.
A rough cluster analysis of shopping orientation data
Voges, K., Pope, N. K. L. and Brown, M. (2003). A rough cluster analysis of shopping orientation data. ANZMAC 2003, Adelaide, 1-3 December, 2003. Adelaide, SA: University of South Australia.
Brown, M., Pope, N. K. L. and Voges, K. (2003). An examination of the effect of sponsorship stimuli on consumer perceptions of concrete and abstract brand attributes. ANZMAC 2003, Adelaide, South Australia, 1-3 December 2003. Adelaide, Australia: The University of South Australia.
The Effect of Sport Sponsorship Stimuli on Consumer Perceptions of a Cola Brand
Voges, K., Pope, N. and Brown, M. (2003). The Effect of Sport Sponsorship Stimuli on Consumer Perceptions of a Cola Brand. 9th Annual Sport Management Association of Australia and New Zealand, Dunedin, NZ, 2003.
(2003–2004) UQ New Staff Research Start-Up Fund
Sales recruitment and incentivisation in complex B2B as-a-service organisations across the organisation lifecycle.
Doctor Philosophy — Principal Advisor
Other advisors:
METAVERSE CONSUMER ENGAGEMENT PROCESS AND ITS IMPACT ON FUTURE DIGITAL MARKETING STRATEGIES
Doctor Philosophy — Principal Advisor
The Effect of Social Media Complaint Management on Collective Brand Perceptions and Behavioural Intentions
Doctor Philosophy — Associate Advisor
Other advisors:
TRADE SHOW EFFECTIVENESS AND OUTCOMES: A VISITOR'S PERSPECTIVE
(2006) Doctor Philosophy — Principal Advisor
(2015) Doctor Philosophy — Associate Advisor
MOBILE MARKETING RESEARCH: A LOCALES FRAMEWORK ANALYSIS
(2007) Doctor Philosophy — Associate Advisor