Dr Helen Haydon

Research Fellow

Centre for Health Services Research
Faculty of Medicine
+61 7 3176 4462


Helen works across a range of projects in both the research and consultancy arms of the Centre for Online Health, Centre for Health Services Research. Her focus is on the effective use of technology to increase access to health interventions (e.g. online psychoeducational tools for carers; telehealth implementation, telemental health and allied health) and increasing health literacy in the community (e.g. dementia knowledge and digital health). She is particularly interested in using health technology to promote quality end-of-life care. Her current projects aim to increase care closer to home for people with dementia and with life-limiting illnesses (e.g. telepalliative care). Current research projects focus on: evaluation of telepalliative care services (e.g. patient/ carer outcomes and perceptions and staff perceptions); mental health interventions via telehealth and social media and; online psychoeducational support for carers of people with primary brain tumours in order to increase quality of life and mental wellbeing.

Helen coordinates a range of COH consultancy projects.

Helen’s previous research has focused on: cultural and social influences on addictive behaviours; social media, ageing and mental health; substance use and schizophrenic disorders and; developmental psychology and parenting. Her PhD examined the cultural, social and psychosocial influences on women’s alcohol-related decision-making.

She is a Registered Psychologist with clinical experience working with a range of issues and diverse populations and has over ten years’ experience teaching and facilitating workshops on psychology and health communication.

Research Interests

  • Palliative Telehealth Services
    I am involved in several projects implementing and evaluating telepalliative care services. Part of which examines clinician self-efficacy, impacts on patients and their family; clinicians and the health service.

Research Impacts


Impact measures


Co-developed a telementoring dementia service with Queensland Aboriginal and Islander Health Council services


I was a panel member on a recorded panel discussion that highlighted eMental Health. This recording was produced for future students in the Masters of Mental Health.

Involvement in the delivery of numerous webinars to support the rapid uptake of telehealth during COVID-19. These included a recorded webinar for the Western Queensland PHN and the Centre for Online Health Telehealth Forum which reached people across Australia and overseas. I am also involved in webinars and podcasts, planned for September, for two multinational pharmaceutical companies.

Supporting the use of telehealth through online publishing and promotion of Quick Guides for Telehealth (Caffery, Hobson, Mothershaw, Haydon, Snoswell, Thomas, Zurynski, Smith K-L, Clay & Smith AC). https://espace.library.uq.edu.au/view/UQ:6eb6f3b These quick guides continue to support clinicians and patients in effective engagement in telehealth services during COVID-19 restrictions. In July, 2020 alone, the COH Quick Guides page received 368 visits. The link to these guides have been embedded in numerous other industry webpages including: Digital Health CRC Telehealth Hub https://digitalhealthcrc.com/telehealth/clinicians/; Australasian Telehealth Society COVID-19 Telehealth Guides http://www.aths.org.au/covid-19-telehealth-guides/; International Society of Telemedicine and eHealth COVID-19 information and resources https://www.isfteh.org/news/isfteh_covid_19_information_and_resources; Statewide telepalliative care site will reference on their webpage https://palliative.tools/ruralqld/ (webpage update pending, June 2020); Primary Health Network (PHN) Tasmania, https://www.primaryhealthtas.com.au/for-health-professionals/novel-coronavirus-response/; and in the industry newsletter PulseIT Technology Resources. There have been several requests to reissue them from both national and international organisations and they have been incorporated into a range of resource lists and guidelines including the Australian Medical Association, https://ama.com.au/article/covid-19-resources-general-practices. Finally, they have been referenced in numerous webinars and presentations including an OpenLearn course released by Charles Sturt University.

Highlighting the use of telehealth during COVID-19 restrictions in a Croakey article, Snoswell, Mehrotra, Thomas, Smith K, Haydon, Caffery & Smith AC. "Making the most of telehealth in COVID-19 responses, and beyond" March 2020 https://espace.library.uq.edu.au/view/UQ:3d6cf9d


UQ Partners in Research Excellence Award - Commendation

Atom Film Award Finalist – Co-Director of DREAMT: Using telehealth to support Aboriginal and Torres Strait Islander People with dementia

Delivered a report on the evaluation of the Cairns and Hinterland Hospital and Health Service telehealth service

National Aboriginal and Torres Strait Islander Health Worker Association placed the DREAMT film (see below) on their website

Co-authored the script for the DREAMT film – Aboriginal communities in South West QLD – 7-minute Dementia Awareness narrative performed by Aboriginal people in the Charleville community

Delivery of 2 x Telehealth Workshops to regional health professionals in the Toowoomba and Surat Basin

Co-developed and co-delivered 3-day workshop regarding the Kimberley Indigenous Cognitive Assessment (KICA) to Aboriginal Health Workers from SW Qld Aboriginal Medical Services and Regional Hospitals

Delivery of a 1-Day Telehealth workshop to a Nurses from Hyogo University Hospital, Japan


  • Doctor of Philosophy, Queensland University of Technology
  • Bachelor of Psychology (Honours), Queensland University of Technology
  • Bachelor of Psychology, Queensland University of Technology


View all Publications


  • Doctor Philosophy

View all Supervision


Journal Article

Conference Publication

  • Thomas, Emma, Haydon, Helen, Rawstorn, Jonathan and Gallagher, Robyn (2020). Helping more people access cardiac rehabilitation: an overview of telehealth. In: 30th Annual Scientific Meeting (ASM) of the Australian Cardiovascular Health and Rehabilitation Association (ACRA), Online, (). 10-12 August 2020.

  • Smith, A. C., Caffery, Liam and Haydon, Helen (2019). Fundamentals of telehealth - SFT19 workshop. Successes and Failures in Telehealth - 2019 (SFT19), Gold Coast, Australia, 20-22 October 2019.

Other Outputs

PhD and MPhil Supervision

Current Supervision

  • Doctor Philosophy — Principal Advisor

    Other advisors: