Research Fellow
Overview
Helen works across a range of projects in both the research and consultancy arms of the Centre for Online Health, Centre for Health Services Research. Her focus is on the effective use of technology to increase access to health interventions (e.g. online psychoeducational tools for carers; telehealth implementation, telemental health and allied health) and increasing health literacy in the community (e.g. dementia knowledge and digital health). She is particularly interested in using health technology to promote quality end-of-life care. Her current projects aim to increase care closer to home for people with dementia and with life-limiting illnesses (e.g. telepalliative care). In 2023, she was awarded a 3-year National Palliative Care Project Grant funding to lead a national palliative care telementoring project - Palliative Care ECHO. Other research includes: evaluation of telepalliative care services (e.g. patient/ carer outcomes and perceptions and staff perceptions); mental health interventions via telehealth and social media and; online psychoeducational support for carers of people with primary brain tumours in order to increase quality of life and mental wellbeing.
Helen coordinates a range of COH consultancy projects.
She is a Registered Psychologist with clinical experience working with a range of issues and diverse populations and has over ten years’ experience teaching and facilitating workshops on psychology and health communication.
Research Interests
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Palliative Telehealth Services
I am involved in several telepalliative care projects including: evaluation of telepalliative care services and upskilling, via telementoring, of primary health professionals across Australia in palliative care. -
PsychoOncology
I am involved in an Australian program of research, funded by the MRFF, to develop and evaluate an online intervention for caregivers of people with brain tumours. This program of research has several minor projects attached to it and resulted in my contrribution to the Psycho-Oncology Telehealth Recommendations. -
Voluntary Assisted Dying
An emerging area of research, I am interested in the use of telehealth to assist with accessing Voluntary Assisted Dying (VAD) in Australia. Current federal legislation places some restrictions on the use of 'carriage services', including telehealth. These restrictions appear arbitrary and causes confusion and concern among health professionals delivering VAD. Problematically, it increases the inequity in access to VAD for ptoentally eligible people with a terminal illness who live in rural and remote areas.
Research Impacts
Year
Impact measures
2023
Invited participant to Parliamentary Friends of Palliative Care Event - Australian Parliament
Invited guest to the Australian Institute of International Affairs Queensland Annual Dinner with Senator Murray Watt at Queensland Parliamentary Annexe
Invited speaker to IndOZ Conference 2023 - A meeting between Indonesian and Australian industry, government and business to discuss partnerships and opportunities.
Invited speaker to the Queensland Health Allied Health Clinical Educator Forum
Invitation to speak at the Brisbane Cancer Conference - Ms Monica Taylor will speak on my behalf
Invited guest and exhibitor (promoting my palliative care work) at the Brisbane North PHN Palliative Care Evening for Primary Care
Invited guest (only research focussed guest) at the Queensland Voluntary Assisted Dying Implementation Conference
Contributed to development of the Psycho-Oncollogy Telehealth Recommendations
2022
Course leader for the Australia Awards in Indonesia - Upskilling Indonesian government and industry personnel in digital health implementation and evaluation.
Invited to meet with DFAT personnel at the Australian Embassy - Jakarta, Indonesia to discuss transnational digital health collaboration needs and potentials.
Developed and facilitated a telementoring Palliative Care service reaching national and international participants.
2021
Co-developed a telementoring dementia service with Queensland Aboriginal and Islander Health Council services
2020
Involvement in the delivery of numerous webinars to support the rapid uptake of telehealth during COVID-19. These included a recorded webinar for the Western Queensland PHN and the Centre for Online Health Telehealth Forum which reached people across Australia and overseas. I am also involved in webinars and podcasts, planned for September, for two multinational pharmaceutical companies.
Contribution to online publishing and promotion of Quick Guides for Telehealth (Caffery, Hobson, Mothershaw, Haydon, Snoswell, Thomas, Zurynski, Smith K-L, Clay & Smith AC). https://espace.library.uq.edu.au/view/UQ:6eb6f3b
Highlighting the use of telehealth during COVID-19 restrictions in a Croakey article, Snoswell, Mehrotra, Thomas, Smith K, Haydon, Caffery & Smith AC. "Making the most of telehealth in COVID-19 responses, and beyond" March 2020 https://espace.library.uq.edu.au/view/UQ:3d6cf9d
2019
UQ Partners in Research Excellence Award - Commendation
Atom Film Award Finalist – Co-Director of DREAMT: Using telehealth to support Aboriginal and Torres Strait Islander People with dementia
Qualifications
- Doctor of Philosophy, Queensland University of Technology
- Bachelor of Psychology (Honours), Queensland University of Technology
- Bachelor of Psychology, Queensland University of Technology
Publications
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Journal Article: Development and validation of the Digital Health Acceptability Questionnaire
Haydon, Helen M., Major, Taylor, Kelly, Jaimon T., Catapan, Soraia de C., Caffery, Liam J., Smith, Anthony C., Gallegos-Rejas, Victor, Thomas, Emma E., Banbury, Annie and Snoswell, Centaine L. (2023). Development and validation of the Digital Health Acceptability Questionnaire. Journal of Telemedicine and Telecare, 29 (10_suppl), 8S-15S. doi: 10.1177/1357633X231202279
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Gallegos-Rejas, Victor M., Kelly, Jaimon T., Snoswell, Centaine L., Haydon, Helen M., Banbury, Annie, Thomas, Emma E., Major, Taylor, Caffery, Liam J., Smith, Anthony C. and de Camargo Catapan, Soraia (2023). Does the requirement for an interpreter impact experience with telehealth modalities, acceptability and trust in telehealth? Results from a national survey including people requiring interpreter services. Journal of Telemedicine and Telecare, 29 (10_suppl), 24S-29S. doi: 10.1177/1357633X231197945
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Conference Publication: Development and validation of a survey instrument to measure patients’ trust and confidence in using telehealth
de Camargo Catapan, Soraia, Haydon, Helen, Hickman, Ingrid, Isbel, Nicole, Johnson, David and Campbell, Katrina (2023). Development and validation of a survey instrument to measure patients’ trust and confidence in using telehealth. 23rd Conference on Successes and Failures in Telehealth, Adelaide, SA Australia, 27 - 29 November 2023.
Grants
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Digital nutrition model of care to improve Chronic Kidney Disease management in Northern Australia
(2023–2026) CRC for Developing Northern Australia
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(2023–2026) Commonwealth Department of Health
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(2023–2025) QGC Pty Limited
Supervision
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The feasibility of the decentralised clinical trial model in Australia
Doctor Philosophy
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(2022) Doctor Philosophy
Available Projects
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The Role of Telehealth in Voluntary Assisted Dying
Using strict eligibility criteria, Voluntary Assisted Dying (VAD) laws are now passed in all Australian states. VAD permits an eligible person with a terminal illness to end their life through either self-administration or practitioner-administration of a VAD medication. VAD enables “people who are suffering and dying to choose the manner and timing of their death”. Although choice is a central tenet of VAD, people living in rural and remote locations lack choice if local health services are not providers.
Telehealth effectively increases access to healthcare for such underserved populations. However, under federal legislation it may be a criminal offence for clinicians to discuss VAD via telehealth. Clinicians are uncertain about how to support people in rural and remote communities. Overseas, when appropriate, telehealth supports people to access VAD. This research investigates the impact of using (or not using) telehealth as a means of accessing VAD services on clinicians and consumers.
Publications
Journal Article
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Development and validation of the Digital Health Acceptability Questionnaire
Haydon, Helen M., Major, Taylor, Kelly, Jaimon T., Catapan, Soraia de C., Caffery, Liam J., Smith, Anthony C., Gallegos-Rejas, Victor, Thomas, Emma E., Banbury, Annie and Snoswell, Centaine L. (2023). Development and validation of the Digital Health Acceptability Questionnaire. Journal of Telemedicine and Telecare, 29 (10_suppl), 8S-15S. doi: 10.1177/1357633X231202279
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Gallegos-Rejas, Victor M., Kelly, Jaimon T., Snoswell, Centaine L., Haydon, Helen M., Banbury, Annie, Thomas, Emma E., Major, Taylor, Caffery, Liam J., Smith, Anthony C. and de Camargo Catapan, Soraia (2023). Does the requirement for an interpreter impact experience with telehealth modalities, acceptability and trust in telehealth? Results from a national survey including people requiring interpreter services. Journal of Telemedicine and Telecare, 29 (10_suppl), 24S-29S. doi: 10.1177/1357633X231197945
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Snoswell, Centaine L, Vitangcol, Kathryn J, Haydon, Helen M, Gray, Leonard C, Leedie, Floyd, Smith, Anthony C and Caffery, Liam J (2023). Cost-effectiveness of remote patient monitoring for First Nations peoples living with diabetes in regional Australia. Journal of Telemedicine and Telecare, 29 (10_suppl), 3S-7S. doi: 10.1177/1357633x231214019
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Catapan, Soraia de Camargo, Haydon, Helen M., Hickman, Ingrid J., Webb, Lindsey, Isbel, Nicole, Johnson, David, Campbell, Katrina L., Mayr, Hannah L., Canfell, Oliver, Scuffham, Paul, Burton, Nicola, Caffery, Liam J., Smith, Anthony C. and Kelly, Jaimon T. (2023). Trust and confidence in using telehealth in people with chronic kidney disease: A cross-sectional study. Journal of Telemedicine and Telecare, 29 (10_suppl), 16S-23S. doi: 10.1177/1357633x231202275
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Gallegos-Rejas, Victor M., Kelly, Jaimon T., Lucas, Karen, Snoswell, Centaine L., Haydon, Helen M., Pager, Sue, Smith, Anthony C. and Thomas, Emma E. (2023). A cross-sectional study exploring equity of access to telehealth in culturally and linguistically diverse communities in a major health service. Australian Health Review. doi: 10.1071/ah23125
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Haydon, Helen M., Snoswell, Centaine L, Jones, Cindy, Carey, Melissa, Taylor, Melissa, Horstmanshof, Louise, Hicks, Richard, Lotfaliany, Mojtaba and Banbury, Annie (2023). Digital health literacy to enhance workforce skills and clinical effectiveness: a response to 'Digital health literacy: helpful today, dependency tomorrow? Contingency planning in a digital age'. Australasian Journal on Ageing. doi: 10.1111/ajag.13257
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Crowe, Liz, Young, Jeanine, Smith, Anthony C. and Haydon, Helen M. (2023). Factors that may threaten or protect the wellbeing of staff working in paediatric intensive care environments. Intensive and Critical Care Nursing, 78 103476, 103476. doi: 10.1016/j.iccn.2023.103476
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Banbury, Annie, Taylor, Monica, Caffery, Liam, Der Vartanian, Carolyn, Haydon, Helen, Mendis, Roshni, Ng, Kawai and Smith, Anthony (2023). Consumers' experiences, preferences, and perceptions of effectiveness in using telehealth for cancer care in Australia. Asia - Pacific Journal of Clinical Oncology, 19 (6), 752-761. doi: 10.1111/ajco.14002
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Cook, Renee, Haydon, Helen M, Thomas, Emma E, Ward, Elizabeth C, Ross, Julie-Anne, Webb, Clare, Harris, Michael, Hartley, Carina, Burns, Clare L, Vivanti, Angela P, Carswell, Phillip and Caffery, Liam J (2023). Digital divide or digital exclusion? Do allied health professionals’ assumptions drive use of telehealth?. Journal of Telemedicine and Telecare, 1357633X231189846. doi: 10.1177/1357633x231189846
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Telehealth adoption in cancer clinical trials: an Australian perspective
Thomas, Emma E., Kelly, Jaimon T., Taylor, Monica L., Mendis, Roshni, Banbury, Annie, Haydon, Helen, Catto, Janessa, Der Vartanian, Carolyn, Smith, Anthony C. and Caffery, Liam J. (2023). Telehealth adoption in cancer clinical trials: an Australian perspective. Asia - Pacific Journal of Clinical Oncology, 19 (4), 549-558. doi: 10.1111/ajco.13899
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Haydon, Helen M, Blackler, Alethea, Nowak, Anna K, Langbecker, Danette, Collier, Justin and Halkett, Georgia (2023). Exploratory Multi-Methods Evaluation of an Online Intervention for Carers of People with High Grade Glioma. Neuro-Oncology Practice, 10 (6), 544-554. doi: 10.1093/nop/npad032
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How do consumers prefer their care delivered: In-person, telephone or videoconference?
Snoswell, Centaine L., Haydon, Helen M., Kelly, Jaimon T., Thomas, Emma E., Caffery, Liam J. and Smith, Anthony C. (2023). How do consumers prefer their care delivered: In-person, telephone or videoconference?. Journal of Telemedicine and Telecare, 1357633X231160333. doi: 10.1177/1357633x231160333
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Haydon, Helen M., Smith, Anthony C., Gleed, Lauren, Neuhaus, Maike, Lawton, Sheryl and Caffery, Liam J. (2023). Challenges and opportunities in providing dementia care for Aboriginal and Torres Strait Islander peoples living in rural and remote areas. Dementia, 22 (1), 197-217. doi: 10.1177/14713012221138825
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Banbury, Annie, Smith, Anthony C., Taylor, Monica L., Der Vartanian, Carolyn, Ng, Kawai, Vitangcol, Kathryn, Haydon, Helen M., Thomas, Emma E. and Caffery, Liam J. (2022). Cancer care and management during COVID-19: A comparison of in-person, video and telephone consultations. Journal of Telemedicine and Telecare, 28 (10), 733-739. doi: 10.1177/1357633x221123409
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Haydon, Helen M., Caffery, Liam J., Snoswell, Centaine L., Thomas, Emma E., Wright, Roderick, Doolan, Rachel, Garner, Lisa, Aitken, Phil and Smith, Anthony C. (2022). Dementia ECHO: evaluation of a telementoring programme to increase dementia knowledge and skills in First Nations-led health services. Journal of Telemedicine and Telecare, 28 (10), 757-763. doi: 10.1177/1357633x221119610
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Taylor, Monica L., Thomas, Emma E., Vitangcol, Kathryn, Marx, Wolfgang, Campbell, Katrina L., Caffery, Liam J., Haydon, Helen M., Smith, Anthony C. and Kelly, Jaimon T. (2022). Digital health experiences reported in chronic disease management: An umbrella review of qualitative studies. Journal of Telemedicine and Telecare, 28 (10), 705-717. doi: 10.1177/1357633x221119620
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Haydon, Helen M., Lotfaliany, Mojtaba, Jones, Cindy, Chelberg, Georgina R., Horstmanshof, Louise, Taylor, Melissa, Carey, Melissa, Snoswell, Centaine L., Hicks, Richard and Banbury, Annie (2022). Health literacy, dementia knowledge and perceived utility of digital health modalities among future health professionals. Australasian Journal on Ageing, 42 (2), 392-400. doi: 10.1111/ajag.13149
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Critical care staff wellbeing: a new paradigm for understanding burnout
Crowe, Liz, Young AM, Jeanine, Smith, Anthony C., Vitangcol, Kathryn and Haydon, Helen M. (2022). Critical care staff wellbeing: a new paradigm for understanding burnout. Australian Critical Care, 36 (1), 59-65. doi: 10.1016/j.aucc.2022.10.010
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Snoswell, Centaine L., Arnautovska, Urska, Haydon, Helen M., Siskind, Dan and Smith, Anthony C. (2022). Increase in telemental health services on the Medicare Benefits Schedule after the start of the coronavirus pandemic: data from 2019 to 2021. Australian Health Review, 46 (5), 544-549. doi: 10.1071/ah22078
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Thomas, Emma, de Camargo Catapan, Soraia, M. Haydon, Helen, Barras, Michael and Snoswell, Centaine (2022). Exploring factors of uneven use of telehealth among outpatient pharmacy clinics during COVID-19: a multi-method study. Research in Social and Administrative Pharmacy, 18 (9), 3602-3611. doi: 10.1016/j.sapharm.2022.02.003
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General practitioner perceptions of telehealth services in Australia: a qualitative study
De Guzman, Keshia R., Snoswell, Centaine, Giles, Chantelle M., Smith, Anthony C. and Haydon, Helen M. (2022). General practitioner perceptions of telehealth services in Australia: a qualitative study. BJGP Open, 6 (1), 1-11. doi: 10.3399/bjgpo.2021.0182
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Snoswell, Centaine L., Caffery, Liam J., Haydon, Helen M., Banbury, Annie and Smith, Anthony C. (2022). Implications of increased telehealth use on organisations providing mental health services during COVID-19. Australian Health Review, 46 (3), 381-382. doi: 10.1071/ah22088
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Haydon, Helen M., Snoswell, Centaine L., Thomas, Emma E., Broadbent, Andrew, Caffery, Liam J., Brydon, Julie-Ann and Smith, Anthony C. (2021). Enhancing a community palliative care service with telehealth leads to efficiency gains and improves job satisfaction. Journal of Telemedicine and Telecare, 27 (10), 625-630. doi: 10.1177/1357633x211048952
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Optimising specialist geriatric medicine services by telehealth
Haydon, Helen M, Caffery, Liam J, Snoswell, Centaine L, Thomas, Emma E, Taylor, Monica, Budge, Marc, Probert, Jacinta and Smith, Anthony C (2021). Optimising specialist geriatric medicine services by telehealth. Journal of Telemedicine and Telecare, 27 (10), 674-679. doi: 10.1177/1357633x211041859
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Factors influencing the effectiveness of remote patient monitoring interventions: a realist review
Thomas, Emma E., Taylor, Monica L., Banbury, Annie, Snoswell, Centaine L., Haydon, Helen M., Gallegos Rejas, Victor M., Smith, Anthony C. and Caffery, Liam J. (2021). Factors influencing the effectiveness of remote patient monitoring interventions: a realist review. BMJ Open, 11 (8) e051844, 1-9. doi: 10.1136/bmjopen-2021-051844
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The clinical effectiveness of telehealth: A systematic review of meta-analyses from 2010 to 2019
Snoswell, Centaine L., Chelberg, Georgina, De Guzman, Keshia R., Haydon, Helen H., Thomas, Emma E., Caffery, Liam J. and Smith, Anthony C. (2021). The clinical effectiveness of telehealth: A systematic review of meta-analyses from 2010 to 2019. Journal of Telemedicine and Telecare, 29 (9) 1357633X211022907, 1-16. doi: 10.1177/1357633x211022907
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Addressing concerns and adapting psychological techniques for videoconsultations: a practical guide
Haydon, Helen M., Smith, Anthony C., Snoswell, Centaine L., Thomas, Emma E. and Caffery, Liam J. (2021). Addressing concerns and adapting psychological techniques for videoconsultations: a practical guide. Clinical Psychologist, 25 (2), 1-8. doi: 10.1080/13284207.2021.1916904
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Exploring paramedics’ intention to use a specialist palliative care telehealth service
James, Harmony S. E., Smith, A. C., Thomas, E. E., Snoswell, C. L., Caffery, L. J. and Haydon, H. M. (2021). Exploring paramedics’ intention to use a specialist palliative care telehealth service. Progress in Palliative Care, 29 (2), 1-8. doi: 10.1080/09699260.2020.1852657
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Extending dementia care into Indigenous communities
Smith, Anthony, Haydon, Helen, Thomas, Emma, Snoswell, Centaine and Caffery, Liam (2021). Extending dementia care into Indigenous communities. Australian Journal of Dementia Care, 10 (1), 19-23.
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Building on the momentum: sustaining telehealth beyond COVID-19
Thomas, Emma E, Haydon, Helen M, Mehrotra, Ateev, Caffery, Liam J, Snoswell, Centaine L, Banbury, Annie and Smith, Anthony C (2020). Building on the momentum: sustaining telehealth beyond COVID-19. Journal of Telemedicine and Telecare, 28 (4), 1357633X20960638-308. doi: 10.1177/1357633x20960638
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Telehealth uptake in general practice as a result of the coronavirus (COVID-19) pandemic
Snoswell, Centaine L., Caffery, Liam J., Haydon, Helen M., Thomas, Emma E. and Smith, Anthony C. (2020). Telehealth uptake in general practice as a result of the coronavirus (COVID-19) pandemic. Australian Health Review, 44 (5), 737-740. doi: 10.1071/ah20183
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Puljević, Cheneal, Haydon, Helen M and Snoswell, Centaine L (2020). Commentary on Conigrave et al. (2020): Meta-analysis of drinking patterns in Aboriginal and Torres Strait Islander populations highlights policy and research opportunities. Addiction, 115 (10) add.15066, 1831-1832. doi: 10.1111/add.15066
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Telehealth for global emergencies: implications for coronavirus disease 2019 (COVID-19)
Smith, Anthony C., Thomas, Emma, Snoswell, Centaine L., Haydon, Helen, Mehrotra, Ateev, Clemensen, Jane and Caffery, Liam J. (2020). Telehealth for global emergencies: implications for coronavirus disease 2019 (COVID-19). Journal of Telemedicine and Telecare, 26 (5), 1357633X20916567-313. doi: 10.1177/1357633x20916567
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A systematic review of paediatric telediabetes service models
De Guzman, Keshia Rachel, Snoswell, Centaine L, Taylor, Monica L., Senanayake, Buddhika, Haydon, Helen Moyra, Batch, Jennifer, Smith, Anthony and Caffery, Liam J. (2020). A systematic review of paediatric telediabetes service models. Diabetes Technology & Therapeutics, 22 (8) dia.2019.0489, 623-638. doi: 10.1089/dia.2019.0489
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Snoswell, Centaine L, Caffery, Liam J, Haydon, Helen M, Wickramasinghe, Sumudu I, Crumblin, Kerry and Smith, Anthony C (2019). A cost-consequence analysis comparing patient travel, outreach, and telehealth clinic models for a specialist diabetes service to Indigenous people in Queensland. Journal of Telemedicine and Telecare, 25 (9), 537-544. doi: 10.1177/1357633x19873239
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Taylor, Monica, Kikkawa, Naomi, Hoehn, Elisabeth, Haydon, Helen, Neuhaus, Maike, Smith, Anthony C and Caffery, Liam J (2019). The importance of external clinical facilitation for a perinatal and infant telemental health service. Journal of Telemedicine and Telecare, 25 (9), 566-571. doi: 10.1177/1357633x19870916
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Examining women's alcohol consumption: the theory of planned behavior and self-identity
Haydon, Helen M., Obst, Patricia L. and Lewis, Ioni (2017). Examining women's alcohol consumption: the theory of planned behavior and self-identity. Substance Use & Misuse, 53 (1), 128-136. doi: 10.1080/10826084.2017.1327972
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Beliefs underlying women’s intentions to consume alcohol
Haydon, Helen M., Obst, Patricia L. and Lewis, Ioni (2016). Beliefs underlying women’s intentions to consume alcohol. BMC Women's Health, 16 (36) 36. doi: 10.1186/s12905-016-0317-3
Conference Publication
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de Camargo Catapan, Soraia, Haydon, Helen, Hickman, Ingrid, Isbel, Nicole, Johnson, David and Campbell, Katrina (2023). Development and validation of a survey instrument to measure patients’ trust and confidence in using telehealth. 23rd Conference on Successes and Failures in Telehealth, Adelaide, SA Australia, 27 - 29 November 2023.
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De Camargo Catapan, Soraia, Haydon, Helen, Hickman, Ingrid, Webb, Lindsey, Isbel, Nicole, Johnson, David, Campbell, Katrina, Mayr, Hannah, Canfell, Oliver, Scuffham, Paul, Caffery, Liam, Smith, Anthony and Kelly, Jaimon (2023). Development and validation of a survey instrument to measure patients’ trust and confidence in using telehealth. 23rd Conference on Successes and Failures in Telehealth, Adelaide, SA Australia, 27 - 29 November 2023. Brisbane, QLD Australia: The University of Queensland.
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Gallegos-Rejas, Victor, Kelly, Jaimon, Snoswell, Centaine, Haydon, Helen, Banbury, Annie, Thomas, Emma, Major, Taylor, Caffery, Liam, Smith, Anthony and De Camargo Catapan, Soraia (2023). Does the digital divide impact acceptability and trust in telehealth? Results from a national survey including people requiring interpreter services. 23rd Conference on Successes and Failures in Telehealth, Adelaide, SA Australia, 27 - 29 November 2023.
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de Camargo Catapan, Soraia, Haydon, Helen, Hickman, Ingrid, Webb, Lindsey, Isbel, Nicole, Johnson, David, Campbell, Katrina, Mayr, Hannah, Canfell, Oliver, Scuffham, Paul, Caffery, Liam, Smith, Anthony and Kelly, Jaimon (2023). Trust and confidence in using telehealth by phone and video in people with chronic kidney disease: a cross-sectional study. 23rd Conference on Successes and Failures in Telehealth, Adelaide, SA Australia, 27 - 29 November 2023.
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De Camargo Catapan, Soraia, Haydon, Helen, Hickman, Ingrid, Webb, Lindsey, Isbel, Nicole, Johnson, David, Campbell, Katrina, Mayr, Hannah, Canfell, Oliver, Scuffham, Paul, Caffery, Liam, Smith, Anthony and Kelly, Jaimon (2023). Trust and confidence in using telehealth in people with chronic kidney disease: A cross-sectional study. 23rd Conference on Successes and Failures in Telehealth, Adelaide, SA Australia, 27 - 29 November 2023. Brisbane, QLD Australia: The University of Queensland.
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Cook, R., Haydon, H. M., Thomas, E. E., Ward, E. C., Ross, J.-A. and Caffery, L. J. (2023). Digital divide or digital exclusion: Do allied health professionals’ assumptions drive use of telehealth?. THRIVE Allied Health Symposium, TRI – Translational Research Institute, Brisbane, QLD Australia, 2 August 2023.
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Telehealth utilisation in a diverse region in Queensland, Australia: A cross-sectional study
Gallegos-Rejas, Victor M., Kelly, Jaimon T., Lucas, Karen, Snoswell, Centaine L., Haydon, Helen M., Pager, Sue, Smith, Anthony C. and Thomas, Emma (2022). Telehealth utilisation in a diverse region in Queensland, Australia: A cross-sectional study. Successes and Failures in Telehealth Conference 2022 (SFT-2022), Brisbane, QLD Australia, 9-11 November 2022.
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Haydon, Helen, Caffery, Liam, Thomas, Emma, Snoswell, Centaine L., Garner, Lisa, Wright, Roderick and Smith, Anthony (2022). Dementia ECHO – Evaluation of a Telementoring Program to increase Dementia Knowledge and Skills in First Nation Health Services. The Successes and Failures in Telehealth (SFT) Conference 2022, Brisbane, QLD Australia, 9-11 November 2022. Australian Telehealth Society.
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Economic evaluation of the Statewide Specialist Palliative Rural Telehealth (SPaRTa) Service
Snoswell, Centaine L., Smith, Anthony, Grove, Graham, Broadbent, Andrew, Caffery, Liam, Thomas, Emma, Kelly, Jaimon and Haydon, Helen (2022). Economic evaluation of the Statewide Specialist Palliative Rural Telehealth (SPaRTa) Service. The Successes and Failures in Telehealth (SFT) Conference 2022, Brisbane, QLD Australia, 9-11 November 2022. Australian Telehealth Society.
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Snoswell, Centaine L., Haydon, Helen M., Kelly, Jaimon, Thomas, Emma, Caffery, Liam and Smith, Anthony (2022). Patient experience with telehealth in 2021 and their preferences for in person, telephone and videoconference. The Successes and Failures in Telehealth (SFT) Conference 2022, Brisbane, QLD Australia, 9-11 November 2022. Australian Telehealth Society.
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Telemental Health Services on the Medicare Benefits Scheme: data from 2019 to 2021
Snoswell, Centaine L., Arnautovska, Urska, Haydon, Helen M., Siskind, Dan and Smith, Anthony (2022). Telemental Health Services on the Medicare Benefits Scheme: data from 2019 to 2021. The Successes and Failures in Telehealth (SFT) Conference 2022, Brisbane, QLD Australia, 9-11 November 2022. Australian Telehealth Society.
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Mental Telehealth Services on the Medicare Benefits Scheme 2019 to 2021
Snoswell, Centaine L., Arnautovska, Urska, Haydon, Helen M., Siskind, Dan and Smith, Anthony C. (2022). Mental Telehealth Services on the Medicare Benefits Scheme 2019 to 2021. University of Queensland Early Career Researcher Symposium 2022, Brisbane, QLD Australia, 18-19 May 2022. The University of Queensland.
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A qualitative study on general practitioner perceptions of telehealth services in Australia
De Guzman, Keshia R., Snoswell, Centaine L., Giles, Chantelle M., Smith, Anthony C. and Haydon, Helen M. (2021). A qualitative study on general practitioner perceptions of telehealth services in Australia. Faculty of Medicine Higher Degree Research Symposium, Brisbane, Australia, 1-2 December 2021. The University of Queensland.
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Adding telehealth to a community palliative care service: a cost-consequence analysis
Snoswell, C., Smith, A., Broadbent, A., Brydon, J. A., Thomas, E., Caffery, L. and Haydon, H. (2021). Adding telehealth to a community palliative care service: a cost-consequence analysis. 21st Successes and Failures in Telehealth conference 2021 (SFT-2021), Online, 3 - 5 November 2021. Brisbane, QLD, Australia: University of Queensland.
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Telepalliative care in Queensland
Haydon, Helen M., Grove, Graham, Snoswell, Centaine L., Fried, Ofra, Ram, Prem and Broadbent, Andrew (2021). Telepalliative care in Queensland. Centre for Palliative Care Research and Education (CPCRE) Annual Conference, Brisbane, QLD Australia, October 2021.
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Helping more people access cardiac rehabilitation: an overview of telehealth
Thomas, Emma, Haydon, Helen, Rawstorn, Jonathan and Gallagher, Robyn (2020). Helping more people access cardiac rehabilitation: an overview of telehealth. In: 30th Annual Scientific Meeting (ASM) of the Australian Cardiovascular Health and Rehabilitation Association (ACRA), Online, (). 10-12 August 2020.
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Fundamentals of telehealth - SFT19 workshop
Smith, A. C., Caffery, Liam and Haydon, Helen (2019). Fundamentals of telehealth - SFT19 workshop. Successes and Failures in Telehealth - 2019 (SFT19), Gold Coast, Australia, 20-22 October 2019.
Other Outputs
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Video and phone consultations only scratch the surface of what telehealth has to offer
Snoswell, Centaine L., Smith, Anthony C., Thomas, Emma E., Haydon, Helen M. and Caffery, Liam J. (2020, 10 12). Video and phone consultations only scratch the surface of what telehealth has to offer The Conversation
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Telehealth and coronavirus: Medicare Benefits Schedule (MBS) activity in Australia
Snoswell, Centaine L., Caffery, Liam, Hobson, Georgina, Haydon, Helen M., Thomas, Emma and Smith, Anthony C. (2020). Telehealth and coronavirus: Medicare Benefits Schedule (MBS) activity in Australia. Telehealth and coronavirus: Medicare Benefits Schedule (MBS) activity in Australia St Lucia, Queensland, Australia: The University of Queensland, Centre for Online Health.
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Caffery, Liam, Hobson, Georgina, Mothershaw, Adam, Haydon, Helen M., Snoswell, Centaine L., Thomas, Emma, Zurynski, Yvonne, Smith, K-Lynne, Clay, Chrissy and Smith, Anthony C. (2020). Quick guides for telehealth. Brisbane, QLD, Australia: Centre for Online Health (COH).
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Making the most of telehealth in COVID-19 responses, and beyond
Snoswell, Centaine, Mehrotra, Ateev, Thomas, Emma, Smith, K-Lynn, Haydon, Helen, Caffery, Liam and Smith, Anthony (2020, 03 05). Making the most of telehealth in COVID-19 responses, and beyond
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Smith, Anthony , Caffery, Liam , Haydon, Helen M. and Snoswell, Centaine (2019). Cairns and Hinterland HHS: review of current telehealth model of service and recommendations for telehealth service expansion. Brisbane, QLD, Australia: Centre for Online Health, The University of Queensland.
Grants (Administered at UQ)
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Digital nutrition model of care to improve Chronic Kidney Disease management in Northern Australia
(2023–2026) CRC for Developing Northern Australia
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(2023–2026) Commonwealth Department of Health
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(2023–2025) QGC Pty Limited
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(2023–2024) National Aboriginal Community Controlled Health Organisation
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A mixed-methods study to evaluate the trust and confidence in telehealth in chronic kidney disease
(2022–2023) University of Queensland In-kind/Indirect Funding
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(2021–2022) UQ Knowledge Exchange & Translation Fund
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Improving equity of telelehealth access across Metro South Health
(2021–2022) UQ Knowledge Exchange & Translation Fund
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Embedding remote monitoring into practice: A review of the evidence and service recommendations
(2021) Queensland Health
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(2020–2024) University of Sydney
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(2020–2023) Gold Coast Hospital and Health Services
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Implementation and evaluation of a Telementoring Dementia Care Service: DementiaECHO
(2020–2022) Indigenous Australians' Health Programme
PhD and MPhil Supervision
Current Supervision
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The feasibility of the decentralised clinical trial model in Australia
Doctor Philosophy — Principal Advisor
Other advisors:
Completed Supervision
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(2022) Doctor Philosophy — Principal Advisor
Other advisors:
Possible Research Projects
Note for students: The possible research projects listed on this page may not be comprehensive or up to date. Always feel free to contact the staff for more information, and also with your own research ideas.
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The Role of Telehealth in Voluntary Assisted Dying
Using strict eligibility criteria, Voluntary Assisted Dying (VAD) laws are now passed in all Australian states. VAD permits an eligible person with a terminal illness to end their life through either self-administration or practitioner-administration of a VAD medication. VAD enables “people who are suffering and dying to choose the manner and timing of their death”. Although choice is a central tenet of VAD, people living in rural and remote locations lack choice if local health services are not providers.
Telehealth effectively increases access to healthcare for such underserved populations. However, under federal legislation it may be a criminal offence for clinicians to discuss VAD via telehealth. Clinicians are uncertain about how to support people in rural and remote communities. Overseas, when appropriate, telehealth supports people to access VAD. This research investigates the impact of using (or not using) telehealth as a means of accessing VAD services on clinicians and consumers.
