The University of Queensland

Innovation to implementation for telehealth (i2i4Telehealth). A practical guide for knowledge translation in telehealth

Theodoros, D., Hill, A., Hartley, N., Martin-Khan, M., Bird, D., Russell, T., Goodenough, B. and Gillespie, N. (2016). Innovation to implementation for telehealth (i2i4Telehealth). A practical guide for knowledge translation in telehealth. Brisbane, QLD, Australia: The University of Queensland, Centre for Research Excellence in Telehealth.

The role of positive online reviews in risk-based consumer behaviours: an information processing perspective

Lam, Tri, Heales, Jon and Hartley, Nicole (2023). The role of positive online reviews in risk-based consumer behaviours: an information processing perspective. Aslib Journal of Information Management, ahead-of-print (ahead-of-print). doi: 10.1108/AJIM-03-2023-0102

“The secret” to success? The psychology of belief in manifestation

Dixon, Lucas J., Hornsey, Matthew J. and Hartley, Nicole (2023). “The secret” to success? The psychology of belief in manifestation. Personality and Social Psychology Bulletin. doi: 10.1177/01461672231181162

Staff perspectives on the key elements to successful rapid uptake of telerehabilitation in medium‐sized public hospital physiotherapy departments

Ross, Megan H., Nelson, Mark, Parravicini, Vicki, Weight, Matthew, Tyrrell, Ryan, Hartley, Nicole and Russell, Trevor (2023). Staff perspectives on the key elements to successful rapid uptake of telerehabilitation in medium‐sized public hospital physiotherapy departments. Physiotherapy Research International, 28 (3) e1991. doi: 10.1002/pri.1991

The psychology of attraction to multi‐level marketing

Dixon, Lucas J., Hornsey, Matthew J., Hartley, Nicole, Chapman, Cassandra M. and Brienza, Justin P. (2023). The psychology of attraction to multi‐level marketing. Journal of Consumer Affairs, 57 (3), 1213-1235. doi: 10.1111/joca.12526

Corporate digital responsibility in service firms and their ecosystems

Wirtz, Jochen, Kunz, Werner H., Hartley, Nicole and Tarbit, James (2022). Corporate digital responsibility in service firms and their ecosystems. Journal of Service Research, 26 (2), 173-190. doi: 10.1177/10946705221130467

Integration intrapreneurship: implementing innovation in a public healthcare organization

Moss, Perrin, Hartley, Nicole and Russell, Trevor (2022). Integration intrapreneurship: implementing innovation in a public healthcare organization. Journal of Innovation and Entrepreneurship, 11 (1) 50, 1-23. doi: 10.1186/s13731-022-00248-x

Exoskeletons at your service: a multi-disciplinary structured literature review

Tarbit, James, Hartley, Nicole and Previte, Josephine (2022). Exoskeletons at your service: a multi-disciplinary structured literature review. Journal of Services Marketing, 37 (3), 313-339. doi: 10.1108/jsm-02-2022-0045

Measuring the Success of a Project ECHO Implementation: Results from an International e-Delphi Study

Moss, Perrin, Hartley, Nicole, Newcomb, Dana and Russell, Trevor (2022). Measuring the Success of a Project ECHO Implementation: Results from an International e-Delphi Study. Global Implementation Research and Applications, 2 (3), 179-194. doi: 10.1007/s43477-022-00050-7

Supervising students during a global pandemic: clinical educators’ perceptions of a student-led telerehabilitation service during COVID-19

Ross, Megan H., Whitehead, Andrea, Jeffery, Lauren, Hartley, Nicole and Russell, Trevor (2022). Supervising students during a global pandemic: clinical educators’ perceptions of a student-led telerehabilitation service during COVID-19. International Journal of Telerehabilitation, 14 (1), e6464. doi: 10.5195/ijt.2022.6464

Revisiting (dis)fluency: metacognitive difficulty as a novelty cue that evokes feeling-of-interest

Sung, Billy, Vanman, Eric J. and Hartley, Nicole (2022). Revisiting (dis)fluency: metacognitive difficulty as a novelty cue that evokes feeling-of-interest. Psychology and Marketing, 39 (8), 1451-1466. doi: 10.1002/mar.21664

Allied health students’ experience of a rapid transition to telerehabilitation clinical placements as a result of COVID-19

Ross, Megan H., Whitehead, Andrea, Jeffery, Lauren, Hill, Annie, Hartley, Nicole and Russell, Trevor (2022). Allied health students’ experience of a rapid transition to telerehabilitation clinical placements as a result of COVID-19. Australian Journal of Clinical Education, 10 (1). doi: 10.53300/001c.32992

Service products and productization

Wirtz, Jochen, Fritze, Martin P., Jaakkola, Elina, Gelbrich, Katja and Hartley, Nicole (2021). Service products and productization. Journal of Business Research, 137, 411-421. doi: 10.1016/j.jbusres.2021.08.033

Objective vs subjective design newness

Sung, Billy, Hartley, Nicole, Vanman, Eric and Hooshmand, Reyhane (2021). Objective vs subjective design newness. Asia Pacific Journal of Marketing and Logistics, ahead-of-print (ahead-of-print), 1482-1502. doi: 10.1108/apjml-12-2020-0897

Role and process change and satisfaction with an educational and developmental psychologist telehealth service for rural children

Campbell, Jessica, Theodoros, Deborah, Russell, Trevor, Hartley, Nicole and Gillespie, Nicole (2021). Role and process change and satisfaction with an educational and developmental psychologist telehealth service for rural children. The Educational and Developmental Psychologist, 38 (1), 143-157. doi: 10.1080/20590776.2021.1915097

A co-designed active video game for physical activity promotion in people with COPD: pilot trial

Simmich, Joshua, Mandrusiak, Allison, Smith, Stuart Trevor, Hartley, Nicole and Russell, Trevor Glen (2021). A co-designed active video game for physical activity promotion in people with COPD: pilot trial. JMIR Serious Games, 9 (1) e23069, e23069. doi: 10.2196/23069

Perspectives of older adults with chronic disease on the use of wearable technology and video games for physical activity

Simmich, Joshua, Mandrusiak, Allison, Russell, Trevor, Smith, Stuart and Hartley, Nicole (2021). Perspectives of older adults with chronic disease on the use of wearable technology and video games for physical activity. Digital Health, 7 205520762110199, 1-15. doi: 10.1177/20552076211019900

Consumer trust in food safety requires information transparency

Lam, Tri Khai, Heales, Jon, Hartley, Nicole and Hodkinson, Chris (2020). Consumer trust in food safety requires information transparency. Australasian Journal of Information Systems, 24 2219. doi: 10.3127/ajis.v24i0.2219

Emerging research themes in global value chains

Arora, Anshu Saxena and Hartley, Nicole (2020). Emerging research themes in global value chains. International Journal of Emerging Markets, 15 (1), 1-3. doi: 10.1108/IJOEM-02-2020-603

Executive decision-making: piloting Project ECHO® to integrate care in Queensland

Moss, Perrin, Hartley, Nicole, Ziviani, Jenny, Newcomb, Dana and Russell, Trevor (2020). Executive decision-making: piloting Project ECHO® to integrate care in Queensland. International Journal of Integrated Care, 20 (4) 23, 23-15. doi: 10.5334/ijic.5512

Client, provider and community referrer perceptions of telehealth for the delivery of rural paediatric allied health services

Campbell, Jessica, Theodoros, Deborah, Russell, Trevor, Gillespie, Nicole and Hartley, Nicole (2019). Client, provider and community referrer perceptions of telehealth for the delivery of rural paediatric allied health services. Australian Journal of Rural Health, 27 (5) ajr.12519, 419-426. doi: 10.1111/ajr.12519

Interest, but not liking, drives consumer preference toward novelty

Sung, Billy, Vanman, Eric and Hartley, Nicole (2019). Interest, but not liking, drives consumer preference toward novelty. Australasian Marketing Journal, 27 (4), 242-248. doi: 10.1016/j.ausmj.2019.06.003

Implementation factors are neglected in research investigating telehealth delivery of allied health services to rural children: A scoping review

Campbell, Jessica, Theodoros, Deborah, Hartley, Nicole, Russell, Trevor and Gillespie, Nicole (2019). Implementation factors are neglected in research investigating telehealth delivery of allied health services to rural children: A scoping review. Journal of Telemedicine and Telecare, 26 (10), 1357633X19856472-606. doi: 10.1177/1357633x19856472

The differential effects of separated vs. unseparated services The roles of performance risk and regulatory focus

Keh, Hean Tat, Hartley, Nicole and Wang, Di (2019). The differential effects of separated vs. unseparated services The roles of performance risk and regulatory focus. Journal of Service Theory and Practice, 29 (1), 93-118. doi: 10.1108/JSTP-04-2018-0097

The Threat of Terrorism and Tourist Choice Behavior

Walters, Gabrielle, Wallin, Ann and Hartley, Nicole (2018). The Threat of Terrorism and Tourist Choice Behavior. Journal of Travel Research, 58 (3), 004728751875550-382. doi: 10.1177/0047287518755503

Service work in 2050: toward a work ecosystems perspective

Subramony, Mahesh, Solnet, David, Groth, Markus, Yagil, Dana, Hartley, Nicole, Beomcheol Kim, Peter and Golubovskaya, Maria (2018). Service work in 2050: toward a work ecosystems perspective. Journal of Service Management, 29 (5), 956-974. doi: 10.1108/JOSM-05-2018-0131

Consumer construal of separation in virtual services

Hartley, Nicole and Green, Teegan (2017). Consumer construal of separation in virtual services. Journal of Service Theory and Practice, 27 (2), 358-383. doi: 10.1108/JSTP-05-2015-0118

Behavioural effects of nonconscious mimicry and social intentions

Wong, Sabrina Pei-Han, Hartley, Nicole and Tombs, Alastair (2017). Behavioural effects of nonconscious mimicry and social intentions. Australasian Marketing Journal, 25 (1), 26-37. doi: 10.1016/j.ausmj.2017.01.001

Guest editorial: Sustainability, institutions and internationalization in emerging markets: role of sustainable innovation for sustainable world development

Arora, Anshu Saxena and Hartley, Nicole (2017). Guest editorial: Sustainability, institutions and internationalization in emerging markets: role of sustainable innovation for sustainable world development. International Journal of Emerging Markets, 12 (1), 2-7. doi: 10.1108/IJoEM-01-2016-0020

Service provider’s experiences of service separation: the case of telehealth

Green, Teegan, Hartley, Nicole and Gillespie, Nicole (2016). Service provider’s experiences of service separation: the case of telehealth. Journal of Service Research, 19 (4), 477-494. doi: 10.1177/1094670516666674

The emotion of interest and its relevance to consumer psychology and behaviour

Sung, Billy, Vanman, Eric J., Hartley, Nicole and Phau, Ian (2016). The emotion of interest and its relevance to consumer psychology and behaviour. Australasian Marketing Journal, 24 (4), 337-343. doi: 10.1016/j.ausmj.2016.11.005

How can the word "NEW" evoke consumers' experiences of novelty and interest?

Sung, Billy, Hartley, Nicole, Vanman, Eric and Phau, Ian (2016). How can the word "NEW" evoke consumers' experiences of novelty and interest?. Journal of Retailing and Consumer Services, 31, 166-173. doi: 10.1016/j.jretconser.2016.02.010

Exploring the predictors of home telehealth uptake by elderly Australian healthcare consumers

Russell, T. G., Gillespie, N., Hartley, N., Theodoros, D., Hill, A. and Gray, L. C. (2015). Exploring the predictors of home telehealth uptake by elderly Australian healthcare consumers. Journal of Telemedicine and Telecare, 21 (8), 485-489. doi: 10.1177/1357633X15606264

Assessing the value of real-life brands in Virtual Worlds

Barnes, Stuart J., Mattson, Jan and Hartley, Nicole (2015). Assessing the value of real-life brands in Virtual Worlds. Technological Forecasting and Social Change, 92, 12-24. doi: 10.1016/j.techfore.2014.10.017

Using graph theory to value paying and nonpaying customers in a social network: Linking customer lifetime value to word-of-mouth social value

Green, Teegan Courtney Clare and Hartley, Nicole (2015). Using graph theory to value paying and nonpaying customers in a social network: Linking customer lifetime value to word-of-mouth social value. Journal of Relationship Marketing, 14 (4), 301-320. doi: 10.1080/15332667.2015.1095008

Consumer social identity: cool and single or caring and attached

Truong, Nguyen (Natalie), Nguyen, Doan and Hartley, Nicole (2014). Consumer social identity: cool and single or caring and attached. Journal of Strategic Marketing, 23 (1), 33-48. doi: 10.1080/0965254X.2014.914066

Pro bono service sheds new light into commercial friendship

Stewart, Arnold L., Doan, Nguyen T. and Hartley, Nicole (2011). Pro bono service sheds new light into commercial friendship. Journal of Strategic Marketing, 19 (4), 381-394. doi: 10.1080/0965254X.2011.586717

Feathers in the nest: Establishing a supportive environment for women researchers

Hartley, Nicole and Dobele, Angela (2010). Feathers in the nest: Establishing a supportive environment for women researchers. Formamente, 1-2 (1), 113-133.

Feathers in the nest: Establishing a supportive environment for women researchers

Hartley, Nicole and Dobele, Angela (2009). Feathers in the nest: Establishing a supportive environment for women researchers. Australian Educational Researcher, 36 (1), 43-58. doi: 10.1007/BF03216891

The case of "difficult" brands

Harrison, Paul and Hartley, Nicole (2007). The case of "difficult" brands. Journal of Product and Brand Management, 16 (4), 286-287. doi: 10.1108/10610420710763976

Measuring banks' automated service quality : A confirmatory factor analysis approach

Al-Hawari, Mohammed, Hartley, Nicole and Ward, Tony (2005). Measuring banks' automated service quality : A confirmatory factor analysis approach. Marketing Bulletin, 16 (1), 1-19.

Executive decision-making: piloting Project ECHO® to integrate care in Queensland

Moss, Perrin, Hartley, Nicole, Ziviani, Jenny, Newcomb, Dana and Russell, Trevor (2023). Executive decision-making: piloting Project ECHO® to integrate care in Queensland. MetaECHO Global Conference, Albuquerque, NM United States, 18-21 September 2023. Albuquerque, NM United States: ECHO Institute.

Integration intrapreneurship: implementing innovation in a public healthcare organization

Moss, Perrin, Hartley, Nicole and Russell, Trevor (2023). Integration intrapreneurship: implementing innovation in a public healthcare organization. MetaECHO Global Conference, Albuquerque, NM United States, 18-21 September 2023. Albuquerque, NM United States: ECHO Institute.

Measuring the Success of a Project ECHO Implementation: Results from an International e-Delphi Study

Moss, Perrin, Hartley, Nicole, Newcomb, Dana and Russell, Trevor (2023). Measuring the Success of a Project ECHO Implementation: Results from an International e-Delphi Study. MetaECHO Global Conference, Albuquerque, NM United States, 18-21 September 2023. ECHO Institute.

Turning Strategy into Action – Using the ECHO Model to Empower the Australian Workforce to Integrate Care

Moss, Perrin, Hartley, Nicole, Newcomb, Dana and Russell, Trevor (2023). Turning Strategy into Action – Using the ECHO Model to Empower the Australian Workforce to Integrate Care. MetaECHO Global Conference, Albuquerque, NM United States, 18-21 September 2023. Albuquerque, NM United States: ECHO Institute.

Integration intrapreneurship: strategies and tactics to implement innovation in a public healthcare organisation

Moss, Perrin, Hartley, Nicole and Russell, Trevor (2022). Integration intrapreneurship: strategies and tactics to implement innovation in a public healthcare organisation. 22nd Successes and Failures in Telehealth Conference, Brisbane, QLD Australia, 9-11 November 2022. Australian Telehealth Society.

Measuring implementation success of a telementoring innovation: results from an international e-Delphi study

Moss, Perrin, Hartley, Nicole, Newcomb, Dana and Russell, Trevor (2022). Measuring implementation success of a telementoring innovation: results from an international e-Delphi study. 22nd Successes and Failures in Telehealth Conference, Brisbane, QLD Australia, 9-11 November 2022. Australian Telehealth Society.

Executive Decision-Making: Piloting Project ECHO® to Integrate Care in Queensland

Moss, Perrin, Hartley, Nicole, Ziviani, Jenny, Newcomb, Dana and Russell, Trevor (2022). Executive Decision-Making: Piloting Project ECHO® to Integrate Care in Queensland. 22nd Successes and Failures in Telehealth Conference, Brisbane, QLD Australia, 9-11 November 2022. Australian Telehealth Society.

The impact of taste on credence services: an abstract

Wong, Sabrina, Hartley, Nicole and Wallin, Ann (2022). The impact of taste on credence services: an abstract. 2021 AMS Virtual Annual Conference and World Marketing Congress, Virtual, 1-4 June 2021. Cham, Switzerland: Springer Nature. doi: 10.1007/978-3-030-95346-1_194

Social Service Robots: What do we Know and Where do we Go Next? An Abstract

Berg, Daniela, Hartley, Nicole and Alkire, Linda (2020). Social Service Robots: What do we Know and Where do we Go Next? An Abstract. 2019 AMS World Marketing Congress (WMC), Edinburgh, Scotland, 9-12 July 2019. Cham, Switzerland: Springer. doi: 10.1007/978-3-030-42545-6_15

Information transparency matters in relation to consumer trust in food safety

Lam, Tri, Heales, Jon, Hartley, Nicole and Hodkinson, Chris (2018). Information transparency matters in relation to consumer trust in food safety. Australasian Conference on Information Systems, Sydney, Australia, 3-5 December 2018. Sydney, Australia: ACIS2018.org. doi: 10.5130/acis2018.bh

Innovation to implementation for telehealth (i2i4Telehealth). A practical guide for knowledge translation in telehealth

Theodoros, Deborah, Hill, Anne, Hartley, Nicole, Martin-Khan, Melinda, Bird, Dominique, Russell, Trevor, Goodenough, Belinda and Gillespie, Nicole (2016). Innovation to implementation for telehealth (i2i4Telehealth). A practical guide for knowledge translation in telehealth. Successes and Failures in Telehealth - 7th Annual Meeting of the Australasian Telehealth Society, Auckland, New Zealand, 31 October - 3 November 2016.

An exploration of motives for attending Australian eco-tourism locations and their influence on future intentions

Hartley, Nicole and Harrison, Paul (2011). An exploration of motives for attending Australian eco-tourism locations and their influence on future intentions. EMAC 2011 Conference, Ljubljana, 24-27 May 2011.

Customer service excellence : A multi-skilled domain

Hartley, Nicole (2010). Customer service excellence : A multi-skilled domain. AMA SERVSIG 2010, Porto, Portugal, 17-19 June 2010.

An exploration of motives for attending Australian ecotourism locations and their influence on future intentions

Hartley, Nicole and Harrison, Paul (2009). An exploration of motives for attending Australian ecotourism locations and their influence on future intentions. Australian and New Zealand Marketing Academy Conference (ANZMAC, 2009), Melbourne, Australia, 30 November-2 December 2009. Canning Bridge, WA, Australia: Australian & New Zealand Marketing Academy (ANZMAC).

Don't rain on my parade: Barriers to ecological tourism

Hartley, Nicole and Harrison, Paul (2007). Don't rain on my parade: Barriers to ecological tourism. Australian and New Zealand Marketing Academy Conference (ANZMAC, 2007), Dunedin, New Zealand, 3-5 December 2007. Dunedin, New Zealand: Australian and New Zealand Marketing Academy (ANZMAC).

Digital Service Transformation: Pathways to human and economic wellbeing White Paper

Andreassen, Tor W., Archibald, Gordon, Beekhuyzen, Jenine, Bongiovanni, Ivano, Brea, Edgar, Breidbach, Christoph, Burchill, Keith, Burgers, Henri, Cao, Selina, Coote, Len, Coram, Brendan, Cunningham, Claire, Feast, George, Field, Mitch, Ford, Jerad, Fouche, Leon, Gain, Alexandria, Gooding, Glen, Goyeneche Ramirez, David, Green, Teegan, Gschwind, Daniel, Hall, Thomas, Hartley, Nicole, Heinz, Daniel, Hine, Damian, Indulska, Marta, Kapernick, Brett, Kastelle, Tim, Ko, Ryan ... Zhang, Wenlu (2023). Digital Service Transformation: Pathways to human and economic wellbeing White Paper. Brisbane, QLD Australia: The University of Queensland Business School - Service Innovation Alliance. doi: 10.14264/aed4918