Postdoctoral Research Fellow
Postdoctoral Research Fellow i
Overview
Dr Yawei Jiang is a Post-doc Fellow at UQ Business School at The University of Queensland. She has obtained her PhD degress at the University of Queensland, with the research topic focusing on how to improve tourism organisations and businesses’ interaction with the changing global environment (e.g. natural disasters) by looking at the development and deployment of dynamic capabilities in the tourism industry. She also graduated from Sun Yat-Sen University in 2014 with a Bachelor degree in Management and graduated with a BIHTM Honours (Class I) degree from UQ with a research focus on stakeholder collaboration in tourism crisis/disaster management (TCDM).
Dr Yawei Jiang's research interests include strategic management in TCDM, organisational recovery and resilience in managing environmental uncertainties, and risk communication strategies for tourism destinations. She has published several academic articles in peer-reviewed journals (including Tourism Management, Journal of Travel Research, Annals of Tourism Research, Journal of Sustainable Tourism, Current Issues in Tourism) as well as book chapters in the relevant field. She also works as the senior lab coordinator for the Business School Behavioural Science Laboratory and has helped with several projects that collect data from eye-tracking, skin conductance, and electromyography. She aims to build her research career in crisis/disaster management field and further develop her research skills and contributions through collaboration across disciplines. She has 7-year teaching experience since 2015, acting as a sessional course coordinator and lecturer at the Business School.
Dr Yawei Jiang has committed to participating in various research projects, engaging in both undergraduate and postgraduate teaching, contributing to multiple administrative roles, and building industry networks. She has participated in the Tripartite Research Workshop between UQ, Surrey and Sun Yat-Sen universities from 2017 to 2019. She was also invited to contribute to the Go8 (The Group of Eight) ‘Australian Roadmap to Recover and Sustain’ project team to provide suggestions for COVID-19 business recovery, collaborating with researchers across Australia from multiple disciplines. She has also worked for an international tourism advisory group – EarthCheck – as a placement intern for three months and was involved in several government consultancy projects on ‘business risk diagnostic’ and ‘regional camping analysis’.
Research Interests
- Crisis and Disaster Management
- Service Ecosystem Resilience in Uncertain Times
- Organisational Resilience and Vulnerability
- Biometric Analysis
Research Impacts
Research on tourism crisis and disaster management can assist businesses, industry, and destinations better prepare for, respond to, and recover from crises and disasters, and also to build long-term crisis/disaster resilience for future viability and reduce key vulnerabilities.
Qualifications
- Doctor of Philosophy, The University of Queensland
Publications
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Other Outputs: Queensland tourism workforce crisis resilience and recovery project: national survey report
Robinson, R.N.S. and Jiang, Y. (2021). Queensland tourism workforce crisis resilience and recovery project: national survey report. Brisbane, Australia: The University of Queensland.
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Journal Article: Developing disaster resilience: a processual and reflective approach
Jiang, Yawei, Ritchie, Brent W. and Verreynne, Martie-Louise (2021). Developing disaster resilience: a processual and reflective approach. Tourism Management, 87 104374, 104374. doi: 10.1016/j.tourman.2021.104374
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Other Outputs: Queensland Tourism Workforce Crisis Resilience & Recovery Project: regional consultation workshops report
Robinson, Richard and Jiang, Yawei (2021). Queensland Tourism Workforce Crisis Resilience & Recovery Project: regional consultation workshops report. Brisbane, QLD Australia: Queensland Tourism Industry Council.
Publications
Book Chapter
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Events Employment Crises’ Impacts and Resolutions (Richard N S Robinson and Yawei Jiang)
Robinson, Richard N.S. and Jiang, Yawei (2021). Events Employment Crises’ Impacts and Resolutions (Richard N S Robinson and Yawei Jiang). Crisis Management and Recovery for Events: Impacts and Strategies. Goodfellow Publishers. doi: 10.23912/9781911635901-4816
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Crisis management and strategic implications
Jiang, Y., Scott, N. and Ritchie, B. W. (2019). Crisis management and strategic implications. Strategic management in tourism. (pp. 264-278) edited by L. Moutinho and A. Vargas-Sánchez. Wallingford, Oxfordshire, United Kingdom: CABI. doi: 10.1079/9781786390240.0264
Journal Article
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Developing disaster resilience: a processual and reflective approach
Jiang, Yawei, Ritchie, Brent W. and Verreynne, Martie-Louise (2021). Developing disaster resilience: a processual and reflective approach. Tourism Management, 87 104374, 104374. doi: 10.1016/j.tourman.2021.104374
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Risk, crisis and disaster management in hospitality and tourism: a comparative review
Ritchie, Brent W. and Jiang, Yawei (2021). Risk, crisis and disaster management in hospitality and tourism: a comparative review. International Journal of Contemporary Hospitality Management, ahead-of-print (ahead-of-print), 3465-3493. doi: 10.1108/IJCHM-12-2020-1480
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A resource-based typology of dynamic capability: managing tourism in a turbulent environment
Jiang, Yawei, Ritchie, Brent W. and Verreynne, Martie-Louise (2021). A resource-based typology of dynamic capability: managing tourism in a turbulent environment. Journal of Travel Research, 61 (5), 004728752110149-1023. doi: 10.1177/00472875211014960
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The effect of flight delay on customer loyalty intention: The moderating role of emotion regulation
Li, Shanshi, Jiang, Yawei, Cheng, Bao and Scott, Noel (2021). The effect of flight delay on customer loyalty intention: The moderating role of emotion regulation. Journal of Hospitality and Tourism Management, 47, 72-83. doi: 10.1016/j.jhtm.2021.03.004
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Jiang, Yawei, Ritchie, Brent W. and Verreynne, Martie-Louise (2021). Building dynamic capabilities in tourism organisations for disaster management: enablers and barriers. Journal of Sustainable Tourism, 1-26. doi: 10.1080/09669582.2021.1900204
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Coronavirus crisis and health care: learning from a service ecosystem perspective
Brodie, Roderick J., Ranjan, Kumar Rakesh, Verreynne, Martie-louise, Jiang, Yawei and Previte, Josephine (2021). Coronavirus crisis and health care: learning from a service ecosystem perspective. Journal of Service Theory and Practice, 31 (2), 225-246. doi: 10.1108/jstp-07-2020-0178
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Worry and anger from flight delay: antecedents and consequences
Jiang, Yawei, Li, Shanshi, Huang, Jingzhe and Scott, Noel (2019). Worry and anger from flight delay: antecedents and consequences. International Journal of Tourism Research, 22 (3) jtr.2334, 289-302. doi: 10.1002/jtr.2334
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Ritchie, Brent W. and Jiang, Yawei (2019). A review of research on tourism risk, crisis and disaster management: Launching the annals of tourism research curated collection on tourism risk, crisis and disaster management. Annals of Tourism Research, 79 102812, 102812. doi: 10.1016/j.annals.2019.102812
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Building tourism organizational resilience to crises and disasters: a dynamic capabilities view
Jiang, Yawei, Ritchie, Brent W. and Verreynne, Martie‐Louise (2019). Building tourism organizational resilience to crises and disasters: a dynamic capabilities view. International Journal of Tourism Research, 21 (6) jtr.2312, 882-900. doi: 10.1002/jtr.2312
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Bibliometric visualisation: an application in tourism crisis and disaster management research
Jiang, Yawei, Ritchie, Brent W. and Benckendorff, Pierre (2017). Bibliometric visualisation: an application in tourism crisis and disaster management research. Current Issues in Tourism, 22 (16), 1-33. doi: 10.1080/13683500.2017.1408574
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Disaster collaboration in tourism: motives, impediments and success factors
Jiang, Yawei and Ritchie, Brent W. (2017). Disaster collaboration in tourism: motives, impediments and success factors. Journal of Hospitality and Tourism Management, 31, 70-82. doi: 10.1016/j.jhtm.2016.09.004
Other Outputs
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Queensland tourism workforce crisis resilience and recovery project: national survey report
Robinson, R.N.S. and Jiang, Y. (2021). Queensland tourism workforce crisis resilience and recovery project: national survey report. Brisbane, Australia: The University of Queensland.
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Robinson, Richard and Jiang, Yawei (2021). Queensland Tourism Workforce Crisis Resilience & Recovery Project: regional consultation workshops report. Brisbane, QLD Australia: Queensland Tourism Industry Council.
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The role of dynamic capabilities in tourism crisis and disaster resilience
Jiang, Yawei (2021). The role of dynamic capabilities in tourism crisis and disaster resilience. PhD Thesis, UQ Business School, The University of Queensland. doi: 10.14264/9227267
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Jiang, Yawei (2015). Exploring stakeholder collaboration in tourism disaster management: The case of Cyclone Marcia in Central Queensland. Honours Thesis, UQ Business School, The University of Queensland.
