Emeritus Professor Cindy Gallois

Emeritus Professor

Faculty of Health and Behavioural Sciences
c.gallois@uq.edu.au
+61 7 336 57969

Overview

Research Interests

  • health communication
    intergroup communication in health contexts (doctor-patient, communication among health professionals), impact of communication on quality of care
  • intercultural communication
    communication across cultural (national, ethnic, gender, etc.) boundaries
  • intergroup communication
    communication across social groups, particularly in organisations; communication accommodation theory
  • health care, safety and quality
    impact of communication on health service delivery; impact of communication on health promotion; impact of communication on adverse events and quality of care, particularly in maternity care, chronic illness, and end of life

Qualifications

  • Fellow, Academy Social Sciences in Australia
  • PhD, University of Florida
  • Master of Arts, University of Florida
  • BSc, Georgetown University

Publications

View all Publications

Supervision

View all Supervision

Publications

Book

Book Chapter

  • Harwood, Jake, NussBaum, Jon F., Pierson, Herbert, Gallois, Cindy and Gasiorek, Jessica (2018). Accommodating a legend: Howard Giles and the social psychology of language and communication. Language, Communication, and Intergroup Relations: A Celebration of the Scholarship of Howard Giles. (pp. 3-13) edited by Jake Harwood, Jessica Gasiorek, Herbert D. Pierson, Jon F. Nussbaum and Cynthia Gallois.New York, NY, United States: Routledge. doi:10.4324/9781315142807-1

  • Gasiorek, Jessica, Gallois, Cindy, Pierson, Herbert, NussBaum, Jon F. and Harwood, Jake (2018). Advancing theory in language, communication, and intergroup relations. Language, Communication, and Intergroup Relations: A Celebration of the Scholarship of Howard Giles. (pp. 291-305) edited by Jake Harwood, Jessica Gasiorek, Herbert D. Pierson, Jon F. Nussbaum and Cynthia Gallois.New York, NY, United States: Routledge. doi:10.4324/9781315142807-52

  • Gallois, Cindy (2018). Institutional accommodation: Part VI introduction. Language, Communication, and Intergroup Relations: A Celebration of the Scholarship of Howard Giles. edited by Jake Harwood, Jessica Gasiorek, Herbert D. Pierson, Jon F. Nussbaum and Cynthia Gallois.New York, NY, United States: Routledge. doi:10.4324/9781315142807

  • Baker, Susan C., Watson, Bernadette M. and Gallois, Cindy (2017). Exploring intercultural communication problems in health care with a communication accommodation competence approach. Intercultural communication. (pp. 481-499) edited by Ling Chen.Berlin, Germany: De Gruyter Mouton. doi:10.1515/9781501500060-022

  • Angus, Daniel and Gallois, Cindy (2017). New methodological approaches to intergroup communication. Oxford research encyclopedia of communication. edited by Jon Nussbaum.Oxford, United Kingdom: Oxford University Press. doi:10.1093/acrefore/9780190228613.013.380

  • Gallois, Cindy, Weatherall, Ann and Giles, Howard (2016). CAT and Talk in Action. Communication Accommodation Theory: Negotiating Personal Relationships and Social Identities across Contexts. (pp. 105-122) edited by Howard Giles.Cambridge United Kingdom: Cambridge University Press. doi:10.1017/CBO9781316226537.006

  • Gallois, Cindy, Gasiorek, Jessica, Giles, Howard and Soliz, Jordan (2016). Communication Accommodation Theory: Integrations and New Framework Developments. Communication Accommodation Theory: Negotiating Personal Relationships and Social Identities across Contexts. (pp. 192-210) edited by Howard Giles.Cambridge United Kingdom: Cambridge University Press. doi:10.1017/CBO9781316226537.010

  • Palomares, Nicholas A., Giles, Howard, Soliz, Jordan and Gallois, Cindy (2016). Intergroup Accommodation, Social Categories, and Identities. Communication Accommodation Theory: Negotiating Personal Relationships and Social Identities across Contexts. (pp. 123-151) edited by Howard Giles.Cambridge United Kingdom: Cambridge University Press. doi:10.1017/CBO9781316226537.007

  • Leach, Lori E., Watson, Bernadette M., Hewett, David G., Schwarz, Gavin and Gallois, Cindy (2016). Intergroup communication and leadership in healthcare. Advances in intergroup communication. (pp. 247-264) edited by Howard Giles and Anne Maas.New York, NY, United States: Peter Lang.

  • Liu, Shuang and Gallois, Cindy (2015). Intercultural Relations and Globalization. The SAGE Encyclopedia of Intercultural Competence. (pp. 517-521) edited by Janet Marie Bennett.Thousand Oaks, CA United States: Sage.

  • Rudd, C., Carter, O, Dart, J., Gallois, C, Hewett, D., Stoddart C., Thistlethwaite, J. and Watson, Bernadette M. (2013). Creating safer health care organisations. Critical Conversations for Patient Safety: An Essential Guide for Health Professionals. (pp. 234-243) edited by Tracy Levett-Jones.Sydney: Pearson Australia.

  • Gallois, Cindy (2013). Language attitudes in context. The Social Meanings of Language, Dialect and Accent: International Perspectives on Speech Styles. (pp. 170-179) edited by Howard Giles and Bernadette M. Watson.New York, NY, United States: Peter Lang Publishing.

  • Hewett, David G., Watson, Bernadette M. and Gallois, Cindy (2013). Trust, distrust and communication accommodation among hospital doctors. Discourses of Trust. (pp. 36-51) edited by Christopher N. Candlin and Jonathan Crichton.Houndmills, Basingstoke, Hampshire, UK: Palgrave Macmillan.

  • Gallois, Cynthia, Cretchley, Julia and Watson, Bernadette M. (2012). Approaches and methods in intergroup communication. The handbook of intergroup communication. (pp. 31-43) edited by Howard Giles.New York: Routledge.

  • McKenna, Bernard, Callan, Victor J. and Gallois, Cindy (2012). Comparing organizational and business communication. The Handbook of Comparative Communication Research. (pp. 48-63) edited by Frank Esser and Thomas Hanitzsch.New York and London: Routledge. doi:10.4324/9780203149102-11

  • Watson, Bernadette M., Gallois, Cindy, Hewett, David G. and Jones, Liz (2012). Culture and health care: Intergroup communication and its consequences. The Routledge handbook of language and intercultural communication. (pp. 510-522) edited by Jane Jackson.London, United Kingdom: Routledge. doi:10.4324/9780203805640.ch32

  • Watson, Bernadette M., Hewett, David G. and Gallois, Cynthia (2012). Intergroup communication and healthcare. The handbook of intergroup communication. (pp. 293-305) edited by Howard Giles.Abingdon, Oxon, United Kingdom: Routledge. doi:10.4324/9780203148624.ch22

  • Hornsey, Matthew and Gallois, Cindy (2010). Commentary - Toward the development of interdisciplinary theory. Communication Yearbook 34. (pp. 133-139) edited by Charles T. Salmon.New York, U.S.A.: Routledge.

  • Gallois, Cindy (2010). Communication and intercultural/intergroup relationships. Rethinking Communication: Keywords in Communication Research. (pp. 5-7) edited by Stuart Allan.Cresskill, NY, USA: Hampton Press.

  • Billingsley, William, Gallois, Cindy, Smith, Andrew, Marks, Timothy, Bernal, Fernando and Watson, Marcus (2010). Towards a diagnostic toolbox for medical communication , 2010, Volume 335/2010, 169-176, DOI:. E-Health: First IMIA/IFIP Joint Symposium, E-Health 2010, Held as Part of WCC 2010, Brisbane, Australia, September 20-23, 2010. Proceedings. (pp. 169-176) edited by Hiroshi Takeda.Berlin, Germany: Springer. doi:10.1007/978-3-642-15515-4_18

  • Gallois, Cindy, Watson, Bernadette and Brabant, Madeleine (2008). Attitudes to language and communication. Handbook of Language and Communication: Diversity and Change. (pp. 595-618) edited by . De Gruyter Mouton.

  • Brabant, Madeleine, Watson, Bernadette and Gallois, Cindy (2008). Psychological perspectives: Social psychology, language, and intercultural communication. Handbook of Intercultural Communication. (pp. 55-76) edited by . De Gruyter Mouton.

  • Driedger, S. Michelle, Sanders, Carrie, Gallois, Cindy, Boyle, Maree and Santesso, Nancy (2008). Working together: Women with musculoskeletal illnesses interacting with health care providers. Dissonant disabilities: Women with chronic illnesses explore their lives. (pp. 157-166) edited by Diane Driedger and Michelle Owen.Toronto, Canada: Canadian Scholars Press.

  • Giles, H., Willemyns, M., Gallois, Cynthia and Anderson, C. (2007). Accommodating a New Frontier: The context of law enforcement. Social Communication. (pp. 129-162) edited by Fiedler, K..United States: Psychology Press. doi:10.4324/9780203837702

  • Gallois, Cynthia, Watson, Bernadette M. and Brabant, Madeleine (2007). Attitudes to language and communication. Handbook of language and communication: Diversity and change. (pp. 597-620) edited by M. Hellinger and A. Pauwels.Berlin, Germany: Mouton de Gruyter.

  • Watson, Bernadette M. and Gallois, Cynthia (2007). Language, discourse, and communication about health and illness: intergroup relations, role, and emotional support. Language, discourse and social psychology. (pp. 108-130) edited by A. Weatherall, Bernadette M. Watson and Cynthia Gallois.United Kingdom: Palgrave Macmillan.

  • Brabant, Madeleine, Watson, Bernadette and Gallois, Cynthia (2007). Psychological perspectives: Social psychology, language, and intercultural communication. Handbook of Intercultural Communication. (pp. 55-75) edited by Helga Kotthoff and Helen Spencer-Oatey.Berlin, Germany: Walter de Gruyter.

  • Weatherall, A., Gallois, Cynthia and Watson, Bernadette M. (2007). Theoretical and methodological approaches to language and discourse in social psychology. Language, discourse and social psychology. (pp. 1-12) edited by A. Weatherall, Bernadette M. Watson and Cynthia Gallois.United Kingdom: Palgrave Macmillan.

  • Gallois, C., Ogay, T. and Giles, H. (2005). Communication accommodation theory: A look back and a look ahead. Theorizing about intercultural communication. (pp. 121-148) edited by W. Gudykunst.Thousand Oaks, CA, USA: Sage.

  • Gallois, Cindy, McKay, Susan. and Pittam, Jeffery (2005). Intergroup Communication and Identity: Intercultural, Organizational, and Health Communication. Handbook of Language and Social Interaction. (pp. 231-250) edited by Kristine L. Fitch and Robert E. Sanders.Mahwah, New Jersey: Lawrence Erlbaum Associates, Inc..

  • Paulsen, N., Jones, E. L., Graham, P. W., Callan, V. J. and Gallois, C. (2005). Organizations as intergroup contexts: Communication, discourse, and identification. Intergroup Communication: Multiple Perspectives. (pp. 165-188) edited by J. Harwood and H. Giles.New York: Peter Lang Publishing.

  • Gallois, C. (2004). Communicating disability: Stereotypes, identity, and motivation. Language matters : communication, identity, and culture. (pp. 355-374) edited by Sik Hung Ng, Christopher N. Canddlin and Chi Yue Chiu.Hong Kong: City University of Hong Kong Press.

  • Watson, B. M. and Gallois, C. (2004). Emotional expression as a sociolinguistic strategy: Its importance in medical interactions. Language matters : communication, identity, and culture. (pp. 63-84) edited by Sik Hung Ng, Christopher N. Canddlin and Chi Yue Chiu.Hong Kong: City University of Hong Kong Press.

  • Weatherall, Ann and Gallois, Cindy (2003). Gender and identity: Representation and social action. The Handbook of Language and Gender. (pp. 487-508) edited by J. Holmes and M. Meyerhoff.Oxford, UK: Blackwell. doi:10.1002/9780470756942.ch21

  • Pittam, J. F. and Gallois, C. (2002). The Language of Fear: The Communication of Intergrou Attitudes in Conversations About HIV and AIDS. The Verbal Communication of Emotions: Interdisciplinary Perspectives. (pp. 209-229) edited by S. Fussell.Mahwah, New Jersey: Lawrence Erlbaum Associates.

  • Peterson, C. L., Toth, A, Gallois, C. and Feeney, J. A. (2001). Attributions about communication styles and strategies: Predicting dating couples' safe-sex discussions and relationship satisfaction. Attribution, Communication Behavior and Close Relationships. (pp. 285-304) edited by V. Manusov and J. H. Harvey.USA: Cambridge University Press.

  • Gardner, J. M. J., Paulsen, N., Gallois, C., Callan, V. J. and Monaghan, P. G. (2001). Communication in organisations: An intergroup perspective. The New Handbook of language and Social Psychology. (pp. 561-584) edited by W. P. Robinson and H. Giles.Chichester, England: John Wiley.

  • Noels, K., Giles, H., Gallois, C. and Ng, S. H. (2001). Intergenerational communication and psychological adjustment: A cross-cultural examination of Hong Kong and Australian adults. Aging, Communication, and Health: Linking Research and Practice for Successful Aging. (pp. 249-278) edited by M. L. Hummert and J. F. Nussbaum.Mahwah, NJ, USA: Lawrence Erlbaum.

  • Zuckerman, M., Miserandino, M., Bernieri, F., Manusov, V., Axtell, R. E., Wiemann, J. M., Knapp, M. L., O'Leary, M. J. and Gallois, C. (1999). Creating impressions and managing interaction. The nonverbal communication reader: classic and contemporary readings. (pp. 379-422) edited by Guerrero, L. K., DeVito, J. A. and Hecht, M. L..Prospect Heights, IL: Waveland Press.

  • Gallois, C., Giles, H., Ota, H., Pierson, H. D., Ng, S. H., Lim, T. S. and Maher, J. (1999). Intergenerational communication across the Pacific Rim: An initial eight-nation study. Latest Contributions to Cross-Culture Psychology. (pp. 192-211) edited by J. C. Lasry, J. G. Adair and J. G. Dion.Lisse, Nethelands: Swets & Zeitlinger.

  • Gallois, C. and Giles, H. (1998). Accommodating Mutual Influences in Intergroup Encounters. Mutual Influence in Interpersonal Communication: Theory and Research in Cognition, Affect and Behavior. (pp. 135-162) edited by .Stamford, CT: Ablex.

  • Gallois, C., Giles, H., Jones, E., Cargile, A. C. and Ota, H. (1995). Accommodating intercultural encounters: Elaborations and extensions. Intercultural communication theory. International and intercultural communication annual. (pp. 115-147) edited by Wiseman, R. L..Thousand Oaks, CA: Sage.

  • Jones, E., Gallois, C., Barker, M. and Callan, V. J. (1994). Communication between Chinese and Australian students and staff: Influence of sex, ethnicity, and rule violations. Journeys into cross-cultural psychology : Selected papers from the Eleventh International Conference of the International Association for Cross-Cultural Psychology held in Liège, Belgium. (pp. 184-196) edited by Bouvy, A., van de Vijver, F. J. R., Boski, P. and Schmitz, P. G..Lisse, Netherlands: Swets & Zeitlinger.

  • McCamish, Malcolm, Timmins, Peri, Terry, Deborah and Gallois, Cynthia (1993). A theory based intervention: The theory of reasoned action in action. The theory of reasoned action: Its application to AIDS-preventive behaviour. (pp. 185-205) edited by Deborah J. Terry, Cynthia Gallois and Malcolm McCamish.Oxford, U.K.: Pergamon Press.

  • Warwick, P., Terry, D. J. and Gallois, C. (1993). Extending the theory of reasoned action: The role of health beliefs. The theory of reasoned action: Its application to AIDS-preventive behaviour. (pp. 117-133) edited by D. J. Terry, C. Gallois and M. McCamish.Elmsford, NY: Pergamon Press.

  • Nucifora, J., Kashima, Y. and Gallois, C. (1993). Influences on condom use among undergraduates: Testing the theories of reasoned action and planned behaviour. The theory of reasoned action: Its application to AIDS-preventive behaviour. (pp. 47-64) edited by Terry, D. J., Gallois, C. and McCamish, M..Elmsford, NY: Pergamon Press.

  • Terry, D. J., Gallois, C. and McCamish, M. (1993). The theory of reasoned action and health care behaviour. The theory of reasoned action: its application to AIDS-preventive behaviour. (pp. 1-27) edited by Terry, D. J., Gallois, C. and McCamish, M..Elmsford, NY: Pergamon Press.

  • Kashima, Y. and Gallois, C. (1993). The theory of reasoned action and problem-focused research. The theory of reasoned action: Its application to AIDS-preventive behaviour. (pp. 207-226) edited by Terry, D. J., Gallois, C. and McCamish, M..Elmsford, NY: Pergamon Press.

  • Timmins, P., Gallois, C., Terry, D. J., McCamish, M. and Kashima, Y. (1993). Theory of reasoned action and the role of perceived risk in the study of safer sex. The theory of reasoned action: Its application to AIDS-preventive behaviour. (pp. 153-167) edited by Terry, D. J., Gallois, C. and McCamish, M..Elmsford, NY: Pergamon Press.

  • Gallois, C., Barker, M., Jones, E. and Callan, V. J. (1992). Intercultural communication: Evaluations of lecturers and Australian and Chinese students. Innovations in cross-cultural psychology. (pp. 86-102) edited by Iwawaki, S., Kashima, Y. and Leung, K..Lisse, Netherlands: Swets & Zeitlinger Publishers.

  • Kashima, Y., Gallois, C. and McCamish, M. (1992). Predicting the use of condoms: Past behavior, norms, and the sexual partner. AIDS: A communication perspective. (pp. 21-46) edited by Edgar, T., Fitzpatrick, M. A. and Freimuth, V. S..Hillsdale, NJ: Lawrence Erlbaum Assoc..

  • Gallois, C. and Callan, V. J. (1991). Interethnic accommodation: The role of norms. Contexts of accommodation: Developments in applied sociolinguistics. (pp. 245-269) edited by Giles, H., Coupland, J. and Coupland, N..New York, NY: Cambridge University Press.

  • Hannover, B., Upmeyer, A., Kaplan, M. F., Schwarz, N., Strack, F., Callan, V. J., Gallois, C., Six, B. and Eckes, T. (1989). Social perception, judgments and decisions. Recent advances in social psychology: An international perspective. (pp. 249-307) edited by Forgas, J. P. and Innes, J. M..Oxford, England: International Union of Psychological Science.

  • Noller, P. and Gallois, C. (1988). Understanding and misunderstanding in marriage: Sex and marital adjustment differences in structured and free interaction. Perspectives on marital interaction. (pp. 53-77) edited by Noller, P. and Fitzpatrick, M. A..Clevedon, England: Multilingual Matters.

Journal Article

Conference Publication

Edited Outputs

Other Outputs

Grants (Administered at UQ)

PhD and MPhil Supervision

Completed Supervision