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Professor Charmine Hartel

Professor

School of Business
Faculty of Business, Economics and Law
c.hartel@business.uq.edu.au
+61 7 334 63486

Overview

Professor Charmine E. J. Härtel (PhD) is Chair of Inclusive Organisational Leadership and Employment at The University of Queensland Business School, Brisbane, Australia and Co-Director of the Queensland Neurodiversity Hub. Her current research programs address: Inclusive leadership, workplace culture and employment practices; Strength-oriented human resource management practices; Positive Organisational Development; Occupational health psychology; Neurodiversity and autism employment models; Ethnic minority entrepreneurship and family businesses. She is an acknowledged preeminent scholar-practitioner in her field and recipient of numerous honours, awards, and fellowships recognizing her contributions to knowledge, education, and practice. She is an elected Fellow of the Australian Academy of Social Sciences (ASSA), Queensland Academy of Social Sciences (QSSA), the (US) Society for Industrial and Organizational Psychology (SIOP), the Australian and New Zealand Academy of Management (ANZAM), and the Society for Organizational Behavior in Australia (SOBA) as well as Professional Fellow of the Australian Institute of Management (AIM) and Australian Human Resources Institute (AHRI). Her awards include the Australian Psychological Society’s prestigious Elton Mayo Award for scholarly excellence, the Martin E. P. Seligman Applied Research Award, and the Australian and New Zealand Academy of Management (ANZAM) Research Supervision Excellence Award. She is the awardee of some AUD$3million in Australian Research Council (ARC) grants and $1 million for commissioned research. She is past President of ANZAM, Founder and Chair of the Senior HRM Executives Roundtable, Co-Founder of the Key Centre for Human Factors and Applied Cognitive Psychology, Co-Founder and Co-Organizer of the International Conference on Emotions and Organizational Life, and Past Division Chair and Executive Team Member of the Gender and Diversity in Organizations Division of the U.S. Academy of Management (comprising 770 U.S. members & 401 non-US members).

Professor Härtel is a leading global authority on workplace diversity and inclusion and co-founder of the study of emotions in organizations. Her internationally recognized research program is building holistic theory and evidence-based practice on ways to link organisational practices, socio-economic needs, and ecosystem services for the betterment of the health and wellbeing of individuals, communities, and the natural environment. The core driver of her 30 some years of research and consulting activities can be summarized in three questions:

  1. What organizational qualities and practices contribute simultaneously to economic, ecological, and human health and wellbeing for all stakeholders including workers, customers, and the community?
  2. What leadership qualities and practices do such organizations require and how can these be fostered?
  3. How can we improve wellbeing at work and the availability of healthy, meaningful work for all members of society?

Professor Härtel takes a strengths-based strategic approach to career and organization development, which she has written widely on, including her book aimed at educators and practitioners, “Human Resource Management” (Pearson). Together, with colleagues, she has published numerous research-based books, government and industry reports, and journal articles on leadership, employment practices, organizational culture, team climate, and work processes and conditions that enhance employee health, safety, wellbeing, inclusion, and productivity. Her work appears in over 70 book chapters and encyclopedia entries and over 100 refereed journal articles including Academy of Management Review, Journal of Applied Psychology, Leadership Quarterly, Human Relations, British Journal of Industrial Relations, and Journal of Management. She is Series Co-Editor of Research on Emotion in Organizations and primary author of a wholly original Australian HRM textbook (Pearson), shortlisted across all university disciplines for the Australian Awards for Educational Publishing. She is past Editor in Chief of Journal of Management & Organization (the official journal of the Australian and New Zealand Academy of Management), past Associate Editor of Academy of Management Learning & Education and Journal of Managerial Psychology, and current editorial board member on numerous journals including Organizational Psychology Review, Human Relations, and British Journal of Management. The scholarly impact of her work is demonstrated by over 4100 citations in Google Scholar since 2013 (overall h-index=39; i10-index=113) and over 1400 citations in Scopus (h = 14), receipt of 16 best paper awards, inclusion of her 2002 piece in the top 50 most cited articles of the decade for Leadership Quarterly, as well as the award of over AUD$3million in Australian Research Council (ARC) grants and AUD$1 million commissioned research.

In addition to her high-impact research, Professor Härtel is widely regarded as a leader in the development of early career scholars, which has been formally recognized with the prestigious Janet Chusmir Service Award from the (US) Academy of Management, supervisor awards from two universities (Monash, Deakin), and the ANZAM Research Supervision Excellence Award. Her former PhD students hold positions in both academia (e.g., UQ, Monash, Griffith, Deakin, Swinburne, Flinders, RMIT, Macquarie, Sunway Malaysia, Renmin University China) and practice (e.g., Infosys, Amcor, Australian Centre for Corporate Social Responsibility).

Research Interests

  • Inclusive leadership, workplace culture and employment practices
    Investigations of strategies and practices to effectively integrate people not traditionally represented in a country's/organisation's/occupation's workforce, e.g., new immigrant groups, people with disabilities, people on the autism spectrum, ethnic minorities, Indigenous persons. Also identification of the characteristics of inclusive leaders, organisations, and work design along with ways to develop and maintain these. This work draws on literature from: Positive Psychology; Positive Organizational Scholarship; Positive Organizational Behavior; Strengths-Based Human Resource Management; Disability Studies; Diversity Management; Autism and Neurodiversity
  • Ethnic minority entrepreneurship and family business.
    Investigations of transnational entrepreneurship, for example, African entrepreneurs establishing new enterprises in Western settings, and ethnic minority family businesses, for example, challenges and enablers of family business succession in African nations. This work draws on literature from: Cross-Cultural Psychology, Transnational Entrepreneurship, Ethnic minority entrepreneurship, Family Business, Social Entrepreneurship, Strengths-Based Human Resource Management
  • Positive Work Environments, Employee Health and Wellbeing
    Investigations of the features of positive work environments (PWEs) for the purposes of developing superior models of healthy organisations, interventions that improve social inclusion and employee wellbeing, and effective and ethical leadership and organisational development programs that support these. This work draws on literature from: Positive Psychology, Positive Organizational Scholarship, Positive Organizational Behavior, Strengths-Based Human Resource Management, Occupational health psychology

Research Impacts

Charmine Härtel, Ph.D. is Professor of Inclusive Organisational Leadership and Employment and past Head of Management at The University of Queensland Business School in Brisbane Australia. She is Fellow of the Australian Academy of Social Sciences (ASSA), Queensland Academy of Social Sciences (QSSA), the (US) Society for Industrial and Organizational Psychology (SIOP), the Australian and New Zealand Academy of Management (ANZAM), Society for Organizational Behavior in Australia (SOBA), Australian Institute of Management (AIM), Australian Human Resources Institute (AHRI), recipient of the Elton Mayo Award for outstanding contributions to organizational psychology, recipient of the Martin E. P. Seligman Applied Research Award, and recipient of supervisor awards from the Australian and New Zealand Academy of Management (ANZAM) and two Australian universities. During her term on the Board and as President of the Australian and New Zealand Academy of Management (ANZAM), Professor Härtel led the introduction of the ANZAM values statement (Professionalism, Inclusiveness, Excellence, Learning), the first Indigenous doctoral representative, an Indigenous Management Interest Group, and rebadging the Gender and Diversity conference track as the Gender, Diversity and Indigeneity track. As a passionate advocate of representing international perspectives on the research, teaching, and practice contributions needed to advance inclusion globally, in her recent role as Division Chair of the Gender and Diversity in Organizations (GDO) Division of the U.S. Academy of Management (comprising 770 U.S. members & 401 non-US members), she oversaw the 5 Year Review process and the development of guidelines for better demographic representation of GDO’s global membership on its committees, communications, and conference programming. She is Co-Founding Director of the Queensland Neurodiversity Hub, Associate Director of the Macquarie Neurodiversity Hub, Co-founder of the Australian Key Centre for Human Factors and Applied Cognitive Psychology, and Co-Founder and Co-Organizer of the International Conference on Emotions and Organizational Life.

Professor Härtel is internationally recognized for translating social science into work policies and practices that promote sustainable business, the health and wellbeing of workers and the customers and communities they serve, the availability of healthy work for all members of society, and a harmonious relationship between organisations, the natural environment, and human health and wellbeing. Her record demonstrates a wealth of experience and innovations in uncovering ways to improve work processes and conditions to enhance decision-making, health and safety, and group and organizational performance. For example, she co-led the development of the Queensland Neurodiversity Hub and is recipient of a large grant investigating global business models for employing individuals on the autism spectrum. She also led the development of ethical leadership assessment centre and training program for the Victorian Department of Transport. With colleagues, she published a paper providing the first empirical evidence of the different functions of emotional and cognitive loyalty and identified the implications of these for specific marketing management practices. And she developed, tested, and published a new decision-making model that addressed human error in aircrews. Her book, Human Resource Management: Transforming Theory into Innovative Practice, now in its third edition, describes a decision-making framework based in a human wellbeing paradigm she developed to design and sustain effective people management processes.

Professor Härtel is a highly sought after keynote speaker on workplace issues such as inclusive organisational culture and employment practices, health and safety, positive leadership, change management, productivity improvement, and strengths-oriented human resource management.

Qualifications

  • Master of Arts, University of Colorado
  • PhD, University of Colorado
  • Bachelor of Arts with Honourrs, University of Colorado

Publications

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Grants

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Supervision

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Available Projects

  • Autism inclusive employment models and practices

    I currently am co-Chief Investigator on a large grant investigating business and employment models used globally to recruit, select, and retain people with autism. I also am co-founding Director of the Queensland Neurodiversity Hub and Associate Director of the Macquarie Neurodiversity Hub.I am available to take on Honours and PhD students interested in working on an aspect related to this research program.

View all Available Projects

Publications

Book

Book Chapter

  • Introduction

    Petitta, L., Hartel, C. E. J., Ashkanasy, N. M. and Zerbe, W. J. (2018). Introduction. In Laura Petitta, Charmine E. J. Härtel, Neal M. Ashkanasy and Wilfred Zerbe (Ed.), Individual, relational, and contextual dynamics of emotions (pp. 00-00) Bingley, United Kingdom: Emerald Group Publishing.

  • Psychological capital and occupational stress in emergency services teams: empowering effects of servant leadership and workgroup emotional climate

    Krzeminska, Anna, Lim, Joel and Hartel, Charmaine E. J. (2018). Psychological capital and occupational stress in emergency services teams: empowering effects of servant leadership and workgroup emotional climate. In Laura Petitta , Charmine E. J. Härtel, Neal M. Ashkanasy and Wilfred Zerbe (Ed.), Individual, relational, and contextual dynamics of emotions (pp. 189-216) Bingley, United Kingdom: Emerald Group Publishing.

  • The cognitive, emotional, and behavioral qualities required for leadership assessment and development in the new world of work

    Roux, M. and Hartel, C. E. J. (2018). The cognitive, emotional, and behavioral qualities required for leadership assessment and development in the new world of work. In Laura Petitta, Charmine E. J. Härtel, Neal M. Ashkanasy and Wilfred Zerbe (Ed.), Individual, relational, and contextual dynamics of emotions (pp. 59-69) Bingley, United Kingdom: Emerald Group Publishing.

  • Introduction: emotions and identity

    Zerbe, Wilfred J., Härtel, Charmine E. J., Ashkanasy, Neal M. and Petitta, Laura (2017). Introduction: emotions and identity. In Wilfred J. Zerbe, Charmine E. J. Härtel, Neal M. Ashkanasy and Laura Petitta (Ed.), Emotions and identity (pp. xv-xxii) Bingley, United Kingdom: Emerald Group Publishing.

  • Introduction: the complex interface of work and religion

    Syed, Jawad, Klarsfeld, Alain, Ngunjiri, Faith Wambura and Härtel, Charmine E.J. (2017). Introduction: the complex interface of work and religion. In Jawad Syed, Alain Klarsfeld, Faith Wambura Ngunjiri and Charmine E. J. Härtel (Ed.), Religious diversity in the workplace (pp. 1-34) Cambridge, United Kingdom: Cambridge University Press. doi:10.1017/9781316477106.001

  • Religious diversity, identity and workplace inclusion

    Hartel, Charmine E. J., Hartel, Jasmin C. R. and Ramburuth, Prem (2017). Religious diversity, identity and workplace inclusion. In J. Syed, A. Klarsfield, C. E. J. Hartel and F. Ngunjiri (Ed.), Religious Diversity In The Workplace: Conflict, Harmony And Performance (pp. 60-80) Cambridge, United Kingdom: Cambridge University Press.

  • Strengths that individualism and collectivism bring to teams: 'strengths-oriented' HR practices

    Fujimoto, Yuka, Hartel, Charmine E. J. and Pekerti, Andre (2016). Strengths that individualism and collectivism bring to teams: 'strengths-oriented' HR practices. In Connie Zheng (Ed.), International human resource management: trends, practices and future directions (pp. 45-84) New York, NY, United States: Nova Science Publisher.

  • A dynamic model of entrepreneurial identification and dis-identification: An emotions perspective

    Markowska, Magdalena, Hartel, Charmine E. J., Brundin, Ethel and Roan, Amanda (2015). A dynamic model of entrepreneurial identification and dis-identification: An emotions perspective. In Charmine E. J. Härtel, Wilfred J. Zerbe and Neal M. Ashkanasy (Ed.), Volume 11: New Ways of Studying Emotions in Organizations (pp. 215-239) Philadelphia, United States: Emerald Group Publishing. doi:10.1108/S1746-979120150000011009

  • Disabled persons in the workplace

    Hartel, Charmine E.J. and O'Connor, Jennifer M. (2015). Disabled persons in the workplace. In Jawad Syed and Mustafa Ozbilgin (Ed.), Managing Diversity and Inclusion: An International Perspective (pp. 215-243) Los Angeles, CA United States: Sage.

  • Indigenous management styles

    Härtel, C. E. J. (2015). Indigenous management styles. In James D. Wright (Ed.), International Encyclopedia of the Social and Behavioral Sciences 2nd ed. (pp. 784-787) Kidlington, Oxford, UK: Elsevier. doi:10.1016/B978-0-08-097086-8.22026-6

  • Overview: new ways of studying emotion in organizations

    Härtel, Charmine E. J., Zerbe, Wilfred J. and Ashkanasy, Neal M. (2015). Overview: new ways of studying emotion in organizations. In Härtel, Charmine E. J., Zerbe, Wilfred J. and Ashkanasy, Neal M. (Ed.), Research on emotion in organizations: new ways of studying emotion in organizations. (vol. 11). (pp. xvii-xxiv) United Kingdom: Emerald Group Publishing. doi:10.1108/S1746-979120150000011026

  • The critical role of emotions in the recruitment, retention, and wellbeing of volunteers - a review and call for research

    Hartel, Charmine E. J. and O'Connor, Jennifer M. (2015). The critical role of emotions in the recruitment, retention, and wellbeing of volunteers - a review and call for research. In Charmine E. J. Hartel, Wilfred J. Zerbe and Neal M. Ashkanasy (Ed.), Volume 11 - new ways of studying emotions in organizations (pp. 443-456) Philadelphia, PA United States: Emerald Group Publishing Limited. doi:10.1108/S1746-979120150000011017

  • Toxic leadership - psychopaths and psychopathic behviour in organizations

    Hartel, Charmine E.J. (2015). Toxic leadership - psychopaths and psychopathic behviour in organizations. In Philip Crisp (Ed.), So you want to be a leader: influential people reveal how to succeed in public life (pp. 161-170) Ormond, Melbourne, VIC Australia: Hybrid Publishers.

  • Developing ethical leaders: a servant leadership approach

    Hartel, Charmine E. J., Butarbutar, Ivan, Sendjaya, Sen, Pekerti, Andre, Hirst, Giles and Ashkanasy, Neal M. (2014). Developing ethical leaders: a servant leadership approach. In Leslie E. Sekerka and Robert A. Giacalone (Ed.), Ethics Training in Action: An Examination of Issues, Techniques, and Development (pp. 271-291) Charlotte, NC, United States: Information Age Publishing.

  • Emotions and the organizational fabric

    Ashkanasy, Neal M., Zerbe, Wilfred J. and Hartel, Charmine E. J. (2014). Emotions and the organizational fabric. In Neal M. Ashkanasy, Wilfred J. Zerbe and Charmine E. J. Härtel (Ed.), Emotions and the Organizational Fabric (pp. 1-10) Amsterdam, Netherlands: Elsevier. doi:10.1108/S1746-979120140000010010

  • Emotions in family firms

    Brundin, Ethel and Härtel, Charmine E. J. (2014). Emotions in family firms. In Leif Melin, Mattias Nordqvist and Pramodita Sharma (Ed.), The SAGE Handbook of Family Business (pp. 529-548) London, UK: Sage Publications. doi:10.4135/9781446247556.n27

  • Inclusion at societal fault lines: Aboriginal peoples of Australia

    Hartel, Charmine E. J., Appo, Dennis and Hart, Bill (2014). Inclusion at societal fault lines: Aboriginal peoples of Australia. In Bernardo M. Ferdman and Barbara R. Deane (Ed.), Diversity at work: the practice of inclusion (pp. 520-545) San Francisco, United States: Jossey-Bass Publishers. doi:10.1002/9781118764282.ch19

  • Positive and negative affective climate and culture: the good, the bad, and the ugly

    Ashkanasy, Neal M. and Härtel, Charmine E. J. (2014). Positive and negative affective climate and culture: the good, the bad, and the ugly. In Benjamin Schneider and Karen M. Barbera (Ed.), The Oxford Handbook of Organizational Climate and Culture (pp. 136-152) New York, United States: Oxford University Press. doi:10.1093/oxfordhb/9780199860715.013.0008

  • A services approach to social marketing programs

    Russell-Bennett, Rebekah, Previte, Josephine, Gallegos, Danielle, Hartel, Charmine E. J., Smith, Geoff and Hamilton, Robyn (2013). A services approach to social marketing programs. In Krzysztof Kubacki and Sharyn Rundle-Thiele (Ed.), Contemporary issues in social marketing (pp. 111-140) Newcastle upon Tyne, United Kingdom: Cambridge Scholars Publishing.

  • Giving voice to values in human resource management practice and education

    Härtel, Charmine E. J. and Roan, Amanda (2013). Giving voice to values in human resource management practice and education. In Mary C. Gentle (Ed.), Educating for Values-Driven Leadership: Giving Voice to Values Across the Curriculum (pp. 65-86) New York, NY, United States: Business Expert Press.

  • Individual sources, dynamics, and expressions of emotion

    Zerbe, Wilfred J., Ashkanasy, Neal M. and Haertel, Charmine E. J. (2013). Individual sources, dynamics, and expressions of emotion. In Neal M. Ashkanasy, Wilfred J. Zerbe and Charmine E. J. Härtel (Ed.), Individual sources, dynamics, and expressions of emotion (pp. 1-6) Bingley, United Kingdom: Emerald Group Publishing Limited. doi:10.1108/S1746-9791(2013)0000009004

  • The effect of race and migration on the managerial advancement of women

    Härtel, Charmine E. J., Sultana, Nasreen and Härtel, Günter F. (2013). The effect of race and migration on the managerial advancement of women. In Susan Vinnicombe, Ronald J. Burke, Stacy Blake-Beard and Lynda L. Moore (Ed.), Handbook of research on promoting women's careers (pp. 420-432) Cheltenham, United Kingdom: Edward Elgar. doi:10.4337/9780857938961.00031

  • Overview: experiencing and managing emotions in the workplace

    Ashkanasy, Neal M., Hartel, Charmine E. J. and Zerbe, Wilfred J. (2012). Overview: experiencing and managing emotions in the workplace. In Neal M. Ashkanasy, Charmine E. J. Hartel and Wilfred J. Zerbe (Ed.), Experiencing and Managing Emotions in the Workplace (pp. 1-10) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1108/S1746-9791(2012)0000008005

  • Affective events theory as a framework for understanding third-party consumer complaints

    Russell-Bennett, Rebekah, Härtel, Charmine E. J. and Beatson, Amanda (2011). Affective events theory as a framework for understanding third-party consumer complaints. In Charmine E. J. Härtel, Neal M. Ashkanasy and Wilfred J. Zerbe (Ed.), What have we learned? Ten years on (pp. 167-193) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1108/S1746-9791(2011)0000007012

  • Coding emotions in complaint behavior: comparing the shaver et al. and Richin's consumption emotions sets

    Russell-Bennett, Rebekah and Härtel Charmine E.J. (2011). Coding emotions in complaint behavior: comparing the shaver et al. and Richin's consumption emotions sets. In Charmine E. J. Härtel, Neal M. Ashkanasy and Wilfred J. Zerbe (Ed.), What have we learned? Ten years on (pp. 151-166) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1108/S1746-9791(2011)0000007011

  • Healthy human cultures as positive work environments

    Hartel, Charmine E. J. and Ashkanasy, Neal M. (2011). Healthy human cultures as positive work environments. In Neal M. Ashkanasy, Celeste P. M. Wilderom and Mark F. Peterson (Ed.), The Handbook of Organizational Culture and Climate 2nd ed. (pp. 85-100) Thousand Oaks, CA, USA: Sage Publications. doi:10.4135/9781483307961.n6

  • Overview: What have we learned? Ten years on

    Härtel, Charmine E. J., Ashkanasy, Neal M. and Zerbe, Wilfred J. (2011). Overview: What have we learned? Ten years on. In Charmine E. J. Härtel, Neal M. Ashkanasy and Wilfred J. Zerbe (Ed.), What have we learned? Ten years on (pp. 1-12) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1108/S1746-9791(2011)0000007005

  • A laugh a day is sure to keep the blues away: managers' use of humor and the construction and destruction of employees' resilience

    Wijewardena, Nilupama, Hartel, Charmine E. J. and Samaratunge, Ramanie (2010). A laugh a day is sure to keep the blues away: managers' use of humor and the construction and destruction of employees' resilience. In Wilfred J. Zerbe, Charmine E. J. Härtel and Neal M. Ashkanasy (Ed.), Emotions and organizational dynamism (pp. 259-278) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1108/S1746-9791(2010)0000006014

  • Climate change: Are we up to the challenge?

    Pearman, Graeme and Hartel, Charmine (2010). Climate change: Are we up to the challenge?. In Imogen Jubb, Paul Holper and Wenju Cai (Ed.), Managing climate change: Papers from the GREENHOUSE 2009 Conference (pp. 1-15) Collingwood, VIC., Australia: CSIRO Publishing.

  • Diversity in management in Thailand

    Youngsamart, Daungdauwn, Fisher, Greg and Hartel, Charmine E. J. (2010). Diversity in management in Thailand. In Jawad Syed and Mustafa F. Ozbilgin (Ed.), Managing cultural diversity in Asia: A research companion (pp. 416-432) Cheltenham, U.K. ; Northampton, MA, U.S.A.: Edward Elgar.

  • Intercultural competencies across cultures: Same or different?

    Hartel, Charmine E. J., Lloyd, Shannon and Singhal, Divya (2010). Intercultural competencies across cultures: Same or different?. In Jawed Syed and Mustafa F. Ozbilgin (Ed.), Managing cultural diversity in Asia: A research companion (pp. 192-223) Cheltenham, U.K. ; Northampton, MA, U.S.A.: Edward Elgar.

  • Japanese equal employment opportunity law: Implications for diversity management in Japan

    Courmadias, Nadine, Fujimoto, Yuka and Härtel, Charmine E. J. (2010). Japanese equal employment opportunity law: Implications for diversity management in Japan. In Mustafa F. Özbilgin and Jawad Syed (Ed.), Managing Gender Diversity in Asia: A Research Companion (pp. 104-118) Cheltenham, U.K. ; Northampton, MA, U.S.A.: Edward Elgar.

  • Managing diversity, social inclusion and change in the workplace

    Kirsch, Christina and Hartel, Charmine E. J. (2010). Managing diversity, social inclusion and change in the workplace. In Julia Connell and Stephen Teo (Ed.), Strategic HRM: Contemporary issues in the Asia Pacific Region (pp. 256-283) Prahan, Victoria: Tilde University Press.

  • Overview

    Zerbe, Wilfred J., Hartel, Charmine E. J. and Ashkanasy, Neal M. (2010). Overview. In Wilfred J. Zerbe, Charmine E. J. Hartel and Neal M. Ashkanasy (Ed.), Emotions and organizational domain (pp. xvii-xxii) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1108/S1746-9791(2010)0000006004

  • When east meets west: Managing Chinese enterprise relationships through guanxi-based diversity management

    Hartël, Charmine E. J., Ma, Ruby M. M. and As-Saber, Sharif (2010). When east meets west: Managing Chinese enterprise relationships through guanxi-based diversity management. In Jawad Syed and Mustafa F. Özbilgin (Ed.), Managing cultural diversity in Asia: A research companion (pp. 224-247) Cheltenham, Gloucester, U.K.: Edward Elgar Publishing.

  • Human resources as manager of the human imprint

    Härtel, Charmine E. J. (2009). Human resources as manager of the human imprint. In Encyclopedia of human resources information systems (pp. 457-463) Hershey, PA USA: Information Science Reference. doi:10.4018/978-1-59904-883-3.ch067

  • Overview

    Härtel, Charmine E.J., Ashkanasy, Neal M. and Zerbe, Wilfred J. (2009). Overview. In Charmine E. J. Härtel, Neal M. Ashkanasy and Wilfred J. Zerbe (Ed.), Emotions in groups, organizations and cultures (pp. xvii-xxv) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1108/S1746-9791(2009)0000005002

  • Positive Leadership

    Härtel, C. E. J., Kimberley, N. and McKeown, T. (2009). Positive Leadership. In Contemporary Perspectives on Leadership: Focus and meaning for Ambiguous Times (pp. 75-90) Prahran, Australia: Tilde University Press.

  • How to build a healthy emotional culture and avoid a toxic culture

    Härtel, Charmine E. J., (2008). How to build a healthy emotional culture and avoid a toxic culture. In Neal M. Ashkanasy and Cary L. Cooper (Ed.), Research companion to emotion in organizations (pp. 575-588) Cheltenham, United Kingdom: Edwin Elgar Publishing.

  • Overview: Emotions, ethics and decision-making

    Zerbe, Wilfred J., Härtel, Charmine E.J. and Ashkanasy, Neal M. (2008). Overview: Emotions, ethics and decision-making. In Wilfred J. Zerbe, Charmine E.J. Härtel and Neal M. Ashkanasy (Ed.), Emotions, ethics, and decision-making (pp. xv-xxiv) Bingley, United Kingdom: Emerald Group Publishing/JAI Press. doi:10.1016/S1746-9791(08)04017-0

  • Role of affect and interactional justice in moral leadership

    Härtel, Charmine E. J., and Ganegoda, Deshani B. (2008). Role of affect and interactional justice in moral leadership. In Wilfred J. Zerbe, Charmine E.J. Härtel and Neal M. Ashkanasy (Ed.), Emotion in ethics and decision-making (pp. 155-180) Bingley, United Kingdom: Emerald Group Publishing/JAI Press. doi:10.1016/S1746-9791(08)04007-8

  • Building a climate of trust during organizational change: The mediating role of justice perceptions and emotion

    Kimberley, Nell and Härtel, Charmine E. J. (2007). Building a climate of trust during organizational change: The mediating role of justice perceptions and emotion. In Charmine E.J. Härtel, Neal M. Ashkanasy and Wilfred J. Zerbe (Ed.), Functionality, intentionality and morality (pp. 237-264) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1016/S1746-9791(07)03010-6

  • How ‘bad apples’ spoil the bunch: Faultlines, emotional levers and exclusion in the workplace

    Härtel, Charmine E. J., and Panipucci, Debra (2007). How ‘bad apples’ spoil the bunch: Faultlines, emotional levers and exclusion in the workplace. In Charmine E.J. Härtel, Neal M. Ashkanasy and Wilfred J. Zerbe (Ed.), Functionality, intentionality and morality (pp. 287-310) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1016/S1746-9791(07)03012-X

  • Overview: Functionality, intentionality and morality

    Hartel, Charmine E.J., Ashkanasy, Neal M. and Zerbe, Wilfred J. (2007). Overview: Functionality, intentionality and morality. In Charmine E.J. Härtel, Neal M. Ashkanasy and Wilfred J. Zerbe (Ed.), Functionality, Intentionality and Morality (pp. xiii-xxi) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1016/S1746-9791(07)03015-5

  • In love at work

    Härtel, C. E. J. (2006). In love at work. In Carolyn Barker and Alexandra Payne (Ed.), Love@work : How loyalty, humanity, spirituality, inspiration, communication and intimacy affect business and the workplace (pp. 65-90) Austraila: Wiley.

  • Overview: Individual and organizational perspectives on emotion management and display

    Zerbe, Wilfred J., Ashkanasy, Neal M. and Härtel, Charmine E.J. (2006). Overview: Individual and organizational perspectives on emotion management and display. In Wilfred J. Zerbe, Neal M. Ashkanasy and Charmine E.J. Härtel (Ed.), Individual and organizational perspectives on emotion management and display (pp. xv-xxii) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1016/S1746-9791(06)02015-3

  • Positive disobedience: When norms prescribe the exclusion of dissimilar others

    Panipucci, D. and Härtel, C. E. J. (2006). Positive disobedience: When norms prescribe the exclusion of dissimilar others. In Antonella Delle Fave (Ed.), Dimensions of well-being : research and intervention (pp. 241-253) Milan, Italy: FrancoAngeli.

  • The positive impact of high quality LMX on career-related hope

    Pizer, M. and Härtel, C. E. J. (2006). The positive impact of high quality LMX on career-related hope. In Antonella Delle Fave (Ed.), Dimensions of well-being: Research and intervention (pp. 208-225) Milan, Italy: FrancoAngeli.

  • A bounded emotionality perspective on the individual in the organization

    Ashkanasy, N. M., Zerbe, W. J. and Hartel, C. E. J. (2005). A bounded emotionality perspective on the individual in the organization. In C.E. J. Hartel, W. J. Zerbe and N. M. Ashkanasy (Ed.), Emotions in Organizational Behavior (pp. 113-115) Mahwah, New Jersey: Lawrence Erlbaum Associates.

  • A bounded emotionality perspective on work characteristics

    Zerbe, W. J and Härtel, C. E. J. (2005). A bounded emotionality perspective on work characteristics. In C.E. J. Hartel, W. J. Zerbe and N. M. Ashkanasy (Ed.), Emotions in Organizational Behavior (pp. 287-291) Mahwah, New Jersey: Lawrence Erlbaum Associates.

  • Australia and online learning: Lessons for effective implementation

    Härtel, Charmine and Tilton, eter. (2005). Australia and online learning: Lessons for effective implementation. In Marcus Powell (Ed.), Skill formation and globalization (pp. 115-128) Aldershot, England ; Burlington, VT: Ashgate Publishing.

  • Emotional experience of individualist-collectivist workgroups: Findings from a study of 14 multinationals located in Australia

    Fujimoto, Yuka, Härtel, Charmine E. J. and Panipucci, Debra (2005). Emotional experience of individualist-collectivist workgroups: Findings from a study of 14 multinationals located in Australia. In C.E.J. Hartel, W.J. Zerbe and N. M. Ashakansy (Ed.), Emotions in Organizational Behavior (pp. 87-112) Mahwah, NJ: Lawrence Erlbaum Associates, Inc..

  • For better or worse: Organizational culture and emotions

    Pizer, M. K. and Härtel, C. E. J. (2005). For better or worse: Organizational culture and emotions. In C.E.J. Hartel, W.J. Zerbe and N. M. Ashakansy (Ed.), Emotions in Organizational Behavior (pp. 335-354) Mahwah, NJ, United States: Lawrence Erlbaum Associates, Inc. .

  • Organizational behaviour: An emotions perspective

    Hartel, Charmine E. J., Zerbe, Wilfred J. and Ashkanasy, Neal M. (2005). Organizational behaviour: An emotions perspective. In Charmine Hartel, Neal M. Ashkanasy and Wilfred Zerbe (Ed.), Emotions in organizational behavior (pp. 1-10) Mahwah, New Jersey: Lawrence Erlbaum Associates.

  • Overview: The effect of affect in organizational settings

    Ashkanasy, Neal M., Zerbe, Wilfred J. and Hartel, Charmine E. J. (2005). Overview: The effect of affect in organizational settings. In Neal M. Ashkanasy, Wilfred J. Zerbe and Charmine E. J. Härtel (Ed.), The effect of affect in organizational settings (pp. xiii-xix) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1016/S1746-9791(05)01113-2

  • Preface

    Härtel, Charmine E. J.,, Zerbe, Wilfred J., and Ashkanasy, Neal M. (2005). Preface. In Emotions in Organizational Behavior (pp. xv-xvii) Mahwah, NJ: Lawrence Erlbaum Associates, Inc..

  • Understanding cross-cultural negotiation: A model integrating affective events theory and communication accommodation theory

    White, Mona, Härtel, Charmine E. J. and Panipucci, Debra (2005). Understanding cross-cultural negotiation: A model integrating affective events theory and communication accommodation theory. In Charmine E.J. Härtel, Wilfred J. Zerbe and Neal M. Ashkanasy. (Ed.), Emotions in organizational behavior (pp. 167-182) Mahwah, NJ: Lawrence Erlbaum Associates, Inc.

  • What an emotions perspective of organizational behavior offers

    Hartel, C. E. J., Zerbe, W. J. and Ashkanasy, N. M. (2005). What an emotions perspective of organizational behavior offers. In C. Hartel, W. Zerbe and N. Ashkanasy (Ed.), Emotions in organizational behavior (pp. 359-368) Mahwah, New Jersey: Lawrence Erlbaum Associates.

  • Leadership and innovation : Surfacing synergies among constructs and theories

    Wilson-Evered, Elisabeth, Härtel, Charmine and Neale, Matthew (2004). Leadership and innovation : Surfacing synergies among constructs and theories. In Abby Ghobadian, Nicholas O'Regan, David Gallear and Howard Viney (Ed.), Strategy and performance : Achieving competitive advantage in the global market place (pp. 268-288) London, UK: Middlesex University Business School.

  • Communication competence in cross-cultural business interactions

    Ayoko, Oluremi, Härtel, Charmine, Fisher, Greg and Fujimoto, Yuka (2003). Communication competence in cross-cultural business interactions. In Dennis Tourish and Owen Hargie (Ed.), Key Issues in Organizational Communication (pp. 157-171) London, U.K.: Routledge.

  • Intelligent emotions management

    Härtel, Charmine, Kibby, Leigh and Pizer, Michelle (2003). Intelligent emotions management. In Dennis Tourish and Owen Hargie (Ed.), Key Issues in organisational communication (pp. 130-143) London , U. K.: Routledge.

  • A conceptual examination of the causal sequences of emotional labor, emotional dissonance and emotional exhaustion: The argument for the role of contextual and provider characteristics

    Härtel, C. E. J., Hsu, Alice C. F and Boyle, Maree V. (2002). A conceptual examination of the causal sequences of emotional labor, emotional dissonance and emotional exhaustion: The argument for the role of contextual and provider characteristics. In Neal M. Ashkanasy, Wilfred J. Zerbe and Charmine E.J. Härtel (Ed.), Managing emotions in a changing workplace (pp. 251-275) Armonk, New York: M.E Sharpe.

  • An integrated affective and cognitive model to explain employees' responses to downsizing

    Paterson, Jan M. and Härtel, Charmine E. J. (2002). An integrated affective and cognitive model to explain employees' responses to downsizing. In Neal M. Ashkanasy, Wilfred J. Zerbe and Charmine E.J. Härtel (Ed.), Managing emotions in a changing workplace (pp. 25-44) Armonk, New York: M.E Sharpe.

  • Emotional labor and the design of work

    Zerbe, Wilfred, Hartel, Charmine E. J. and Ashkanasy, Neal M. (2002). Emotional labor and the design of work. In N. M. Ashkanasy, W. J. Zerbe and C. E.J. Hartel (Ed.), Managing emotions in the workplace (pp. 276-284) Armonk, NY: M.E. Sharpe.

  • Managing emotions in a changing workplace

    Ashkanasy, N. M., Zerbe, W. J. and Hartel, C. E. J. (2002). Managing emotions in a changing workplace. In N. M. Ashkanasy, W. Zerbe and C. .J. Hartel (Ed.), Managing Emotions in the Workplace (pp. 3-22) Armonk, NY: M.E. Sharpe.

  • Managing emotions in decision making

    Ashkanasy, N. M. and Hartel, C. E. J. (2002). Managing emotions in decision making. In N. M. Ashkanasy, W. J. Zerbe and C.E.J. Hartel (Ed.), Managing Emotions in the Workplace (pp. 212-215) Armonk, NY: M.E. Sharpe.

  • Managing emotions in workplace relationships

    Hartel, C. E. J. and Ashkanasy, N. M. (2002). Managing emotions in workplace relationships. In N. M. Ashkanasy, W. Zerbe and C. E. J. Hartel (Ed.), Managing Emotions in the Workplace (pp. 135-139) Armonk, NY: M. E. Sharpe.

  • Myths about emotions during change

    Härtel, Charmine E. J., and Zerbe, Wilfred J. (2002). Myths about emotions during change. In Neal M. Ashkanasy, Wilfred J. Zerbe and Charmine E.J. Härtel (Ed.), Managing emotions in a changing workplace (pp. 70-76) Armonk, New York: M.E Sharpe.

  • Preface

    Ashkanasy, Neal M., Zerbe, Wilfred J. and Härtel, Charmine E. J. (2002). Preface. In Neal M. Ashkanasy, Wilfred J. Zerbe and Charmine E.J. Härtel (Ed.), Managing emotions in a changing workplace (pp. xv-xvii) Armonk, New York: M.E Sharpe.

  • The role of emotions and emotion management in destructive and productive conflict in culturally heterogeneous workgroups

    Ayoko, O. B. and Hartel, C. (2002). The role of emotions and emotion management in destructive and productive conflict in culturally heterogeneous workgroups. In N.M. Ashkanasy, W.J. Zerbe and C.E.J. Hartel (Ed.), Managing Emotions in the Workplace 1st ed. (pp. 77-97) Armonk, New York: M.E. Sharpe.

  • What are the management tools that come out of this?

    Ashkanasy, N. M., Hartel, C. and Zerbe, W. (2002). What are the management tools that come out of this?. In Neal M. Ashkanasy, Wilfred J. Zerbe and Charmine E.J. Härtel (Ed.), Managing emotions in the workplace (pp. 285-296) Armonk, NY: M.E. Sharpe.

  • A longitudinal study of workgroup innovation: the importance of transformational leadership

    Wilson-Evered, E., Hartel, C. E. and Neale, M. (2001). A longitudinal study of workgroup innovation: the importance of transformational leadership. In Myron D. Fottler, G. T. Savage and J. D. Blair (Ed.), Advances in Health Care Management , v.2 (pp. 315-340) New York: JAI. doi:10.1016/s1474-8231(01)02032-8

  • Creating a climate for innovation: A participative approach

    Wilson-Evered, E. and Hartel, C. (2001). Creating a climate for innovation: A participative approach. In Effective change management using action learning and action research: Concepts, frameworks, processes, applications (pp. 209-221) Lismore, NSW: Southern Cross University.

  • A new approach to mental workload measurement in air traffic control

    Hartel, C. E., Neal, A., Halford, G. S. and Hartel, G. F. (2000). A new approach to mental workload measurement in air traffic control. In Andrew R. Lowe and Brent J. Hayward (Ed.), Aviation Resource Management: Proceedings of the Fourth Australian Aviation Psychology Symposium 2nd ed. (pp. 297-304) Vermont, USA: Ashgate Publishing Company.

  • Cognitive determinants of expert decision making in air traffic control

    Hartel, C. E., Neal, A., Halford, G. S. and Hartel, G. F. (2000). Cognitive determinants of expert decision making in air traffic control. In Brent J Hayward and Andrew R Lowe (Ed.), Aviation Resource Management 2nd ed. (pp. 297-304) Aldershot, United Kingdom: Ashgate.

  • Commentary: Emerging research agendas

    Ashkanasy, N. M., Hartel, C. E. and Zerbe, W. (2000). Commentary: Emerging research agendas. In Emotions in the workplace: Research, theory, and practice (pp. 272-274) Westport, Connecticut: Quorom Books.

  • Commentary: Emotions as an organizing principle

    Hartel, C. E. and Zerbe, W. (2000). Commentary: Emotions as an organizing principle. In Neal M. Ashkanasy, Charmine E. J. Hartel and Wilfred J. Zerbe (Ed.), Emotions in the workplace : Research, theory, and practice (pp. 97-100) Connecticut, USA: Quorom Books.

  • Commentary: Emotions as mediators and moderators

    Zerbe, W. and Hartel, C. E. (2000). Commentary: Emotions as mediators and moderators. In Neal M. Ashkanasy, Charmine E. J Hartel and Wilfred J. Zerbe (Ed.), Emotions in the workplace: Research, theory and practice (pp. 156-161) Connecticut, USA: Quorom Books.

  • Commentary: Reconciling research findings

    Hartel, C. E. and Zerbe, W. (2000). Commentary: Reconciling research findings. In Neal M. Ashkanasy, Charmine E. J. Hartel and Wilfred J. Zerbe (Ed.), Emotions in the Workplace: Research, Theory and Practice (pp. 215-217) Connecticut, USA: Quorom Books.

  • Commentary: The nature of emotions in organizations

    Zerbe, W., Hartel, C. E. and Ashkanasy, N. M. (2000). Commentary: The nature of emotions in organizations. In Neal M. Ashkanasy, Charmine E. J. Hartel and Wilfred J. Zerbe (Ed.), Emotions in the workplace: Research, theory, and practice (pp. 63-68) Westport, Connecticut: Quorom Books.

  • Emotions in the workplace: Research, theory, and practice

    Ashkanasy, N. M., Hartel, Charmine E. J. and Zerbe, W.J. (2000). Emotions in the workplace: Research, theory, and practice. In N.M. Ashkanasy, C.e. J. Hartel and W. J. Zerbe (Ed.), Emotions in the workplace : Research, theory, and practice (pp. 3-18) Westport, Connecticut: Quorum Books.

  • Aeronautical decision making and consistency of crew behaviors: Implications for training

    Prince, C., Härtel, C. E. J. and Salas, E. (1993). Aeronautical decision making and consistency of crew behaviors: Implications for training. In Richard S. Jensen (Ed.), Proceedings of the Seventh International Symposium on Aviation Psychology (pp. 248-251) Columbus, OH: The Ohio State University.

Journal Article

Conference Publication

Edited Outputs

Other Outputs

Grants (Administered at UQ)

PhD and MPhil Supervision

Current Supervision

  • The policy implications of labour market integration in the ASEAN sub-region.

    Doctor Philosophy — Principal Advisor

    Other advisors:

  • BRIDGING THE DIVIDE: THE ROLE OF HYBRID INTEGRATION IN SOCIAL ENTERPRISE MANAGEMENT

    Doctor Philosophy — Principal Advisor

  • Learning how to constructively manage one's emotional states: The rate your State study

    Doctor Philosophy — Principal Advisor

    Other advisors:

  • The effect of a new coaching model on depression, anxiety, and stress reported by first year medical students

    Doctor Philosophy — Principal Advisor

  • Ethical, Self-Transforming Leadership: A Necessity for Creating Sustainability in a Complex World

    Doctor Philosophy — Principal Advisor

  • Analysis impact of HRM policy and practices on government linked companies performance

    Doctor Philosophy — Principal Advisor

    Other advisors:

  • What management mind-sets are needed by SME owners/managers to transition from a small to medium size entity?

    Doctor Philosophy — Principal Advisor

  • Developing a mindfulness scale: Positive outcomes for individual, organization and community

    Master Philosophy — Principal Advisor

  • Rejection-induced anxiety impacts workplace attitudes and behaviours: Explaining the roles of human values and culture

    Doctor Philosophy — Associate Advisor

    Other advisors:

  • Measure what matters: Evaluating the impact of public administration on citizens. A mixed methods approach to developing and testing the Experience Effectiveness (XE) framework in Australia and Canada

    Doctor Philosophy — Associate Advisor

    Other advisors:

  • An investigation of Family Business Succession Planning: The Sub-Saharan African Experience

    Doctor Philosophy — Associate Advisor

    Other advisors:

Completed Supervision

Possible Research Projects

Note for students: The possible research projects listed on this page may not be comprehensive or up to date. Always feel free to contact the staff for more information, and also with your own research ideas.

  • Autism inclusive employment models and practices

    I currently am co-Chief Investigator on a large grant investigating business and employment models used globally to recruit, select, and retain people with autism. I also am co-founding Director of the Queensland Neurodiversity Hub and Associate Director of the Macquarie Neurodiversity Hub.I am available to take on Honours and PhD students interested in working on an aspect related to this research program.

This staff member is a UQ Expert for media in the following fields:

Emotions at work, Bullying in the workplace, Ethical leadership, Positive psychology

They are happy to lend their expertise to your articles or broadcasts and share their research discoveries and insights with the community via media channels.

For additional assistance with story ideas, general advice and information or help with seeking further experts, please email the UQ Media Team or telephone (07) 3365 1120.

Links

ResearcherID: A-9392-2008

ORCID: 0000-0002-2293-3640

Scopus ID: 7003862360

Google Scholar ID: xa-KleYAAAAJ

Personal Profile: Link

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