Professor Charmine E. J. Härtel (PhD) is Chair of Inclusive Organisational Leadership and Employment at The University of Queensland Business School, Brisbane, Australia and Co-Director of the Queensland Neurodiversity Hub. Her current research programs address: Inclusive leadership, workplace culture and employment practices; Strength-oriented human resource management practices; Positive Organisational Development; Occupational health psychology; Neurodiversity and autism employment models; Ethnic minority entrepreneurship and family businesses. She is an acknowledged preeminent scholar-practitioner in her field and recipient of numerous honours, awards, and fellowships recognizing her contributions to knowledge, education, and practice. She is an elected Fellow of the Australian Academy of Social Sciences (ASSA), Queensland Academy of Social Sciences (QSSA), the (US) Society for Industrial and Organizational Psychology (SIOP), the Australian and New Zealand Academy of Management (ANZAM), and the Society for Organizational Behavior in Australia (SOBA) as well as Professional Fellow of the Australian Institute of Management (AIM) and Australian Human Resources Institute (AHRI). Her awards include the Australian Psychological Society’s prestigious Elton Mayo Award for scholarly excellence, the Martin E. P. Seligman Applied Research Award, and the Australian and New Zealand Academy of Management (ANZAM) Research Supervision Excellence Award. She is the awardee of some AUD$3million in Australian Research Council (ARC) grants and $1 million for commissioned research. She is past President of ANZAM, Founder and Chair of the Senior HRM Executives Roundtable, Co-Founder of the Key Centre for Human Factors and Applied Cognitive Psychology, Co-Founder and Co-Organizer of the International Conference on Emotions and Organizational Life, and Past Division Chair and Executive Team Member of the Gender and Diversity in Organizations Division of the U.S. Academy of Management (comprising 770 U.S. members & 401 non-US members).
Professor Härtel is a leading global authority on workplace diversity and inclusion and co-founder of the study of emotions in organizations. Her internationally recognized research program is building holistic theory and evidence-based practice on ways to link organisational practices, socio-economic needs, and ecosystem services for the betterment of the health and wellbeing of individuals, communities, and the natural environment. The core driver of her 30 some years of research and consulting activities can be summarized in three questions:
Professor Härtel takes a strengths-based strategic approach to career and organization development, which she has written widely on, including her book aimed at educators and practitioners, “Human Resource Management” (Pearson). Together, with colleagues, she has published numerous research-based books, government and industry reports, and journal articles on leadership, employment practices, organizational culture, team climate, and work processes and conditions that enhance employee health, safety, wellbeing, inclusion, and productivity. Her work appears in over 70 book chapters and encyclopedia entries and over 100 refereed journal articles including Academy of Management Review, Journal of Applied Psychology, Leadership Quarterly, Human Relations, British Journal of Industrial Relations, and Journal of Management. She is Series Co-Editor of Research on Emotion in Organizations and primary author of a wholly original Australian HRM textbook (Pearson), shortlisted across all university disciplines for the Australian Awards for Educational Publishing. She is past Editor in Chief of Journal of Management & Organization (the official journal of the Australian and New Zealand Academy of Management), past Associate Editor of Academy of Management Learning & Education and Journal of Managerial Psychology, and current editorial board member on numerous journals including Organizational Psychology Review, Human Relations, and British Journal of Management. The scholarly impact of her work is demonstrated by over 4100 citations in Google Scholar since 2013 (overall h-index=39; i10-index=113) and over 1400 citations in Scopus (h = 14), receipt of 16 best paper awards, inclusion of her 2002 piece in the top 50 most cited articles of the decade for Leadership Quarterly, as well as the award of over AUD$3million in Australian Research Council (ARC) grants and AUD$1 million commissioned research.
In addition to her high-impact research, Professor Härtel is widely regarded as a leader in the development of early career scholars, which has been formally recognized with the prestigious Janet Chusmir Service Award from the (US) Academy of Management, supervisor awards from two universities (Monash, Deakin), and the ANZAM Research Supervision Excellence Award. Her former PhD students hold positions in both academia (e.g., UQ, Monash, Griffith, Deakin, Swinburne, Flinders, RMIT, Macquarie, Sunway Malaysia, Renmin University China) and practice (e.g., Infosys, Amcor, Australian Centre for Corporate Social Responsibility).
Charmine Härtel, Ph.D. is Professor of Inclusive Organisational Leadership and Employment and past Head of Management at The University of Queensland Business School in Brisbane Australia. She is Fellow of the Australian Academy of Social Sciences (ASSA), Queensland Academy of Social Sciences (QSSA), the (US) Society for Industrial and Organizational Psychology (SIOP), the Australian and New Zealand Academy of Management (ANZAM), Society for Organizational Behavior in Australia (SOBA), Australian Institute of Management (AIM), Australian Human Resources Institute (AHRI), recipient of the Elton Mayo Award for outstanding contributions to organizational psychology, recipient of the Martin E. P. Seligman Applied Research Award, and recipient of supervisor awards from the Australian and New Zealand Academy of Management (ANZAM) and two Australian universities. During her term on the Board and as President of the Australian and New Zealand Academy of Management (ANZAM), Professor Härtel led the introduction of the ANZAM values statement (Professionalism, Inclusiveness, Excellence, Learning), the first Indigenous doctoral representative, an Indigenous Management Interest Group, and rebadging the Gender and Diversity conference track as the Gender, Diversity and Indigeneity track. As a passionate advocate of representing international perspectives on the research, teaching, and practice contributions needed to advance inclusion globally, in her recent role as Division Chair of the Gender and Diversity in Organizations (GDO) Division of the U.S. Academy of Management (comprising 770 U.S. members & 401 non-US members), she oversaw the 5 Year Review process and the development of guidelines for better demographic representation of GDO’s global membership on its committees, communications, and conference programming. She is Co-Founding Director of the Queensland Neurodiversity Hub, Associate Director of the Macquarie Neurodiversity Hub, Co-founder of the Australian Key Centre for Human Factors and Applied Cognitive Psychology, and Co-Founder and Co-Organizer of the International Conference on Emotions and Organizational Life.
Professor Härtel is internationally recognized for translating social science into work policies and practices that promote sustainable business, the health and wellbeing of workers and the customers and communities they serve, the availability of healthy work for all members of society, and a harmonious relationship between organisations, the natural environment, and human health and wellbeing. Her record demonstrates a wealth of experience and innovations in uncovering ways to improve work processes and conditions to enhance decision-making, health and safety, and group and organizational performance. For example, she co-led the development of the Queensland Neurodiversity Hub and is recipient of a large grant investigating global business models for employing individuals on the autism spectrum. She also led the development of ethical leadership assessment centre and training program for the Victorian Department of Transport. With colleagues, she published a paper providing the first empirical evidence of the different functions of emotional and cognitive loyalty and identified the implications of these for specific marketing management practices. And she developed, tested, and published a new decision-making model that addressed human error in aircrews. Her book, Human Resource Management: Transforming Theory into Innovative Practice, now in its third edition, describes a decision-making framework based in a human wellbeing paradigm she developed to design and sustain effective people management processes.
Professor Härtel is a highly sought after keynote speaker on workplace issues such as inclusive organisational culture and employment practices, health and safety, positive leadership, change management, productivity improvement, and strengths-oriented human resource management.
Wijewardena, Nilupama, Samaratunge, Ramanie and Härtel, Charmine Managing with humor: a novel approach to building positive employee emotions and psychological resources. Singapore: Springer Singapore, 2019. doi:10.1007/978-981-13-3636-2
Journal Article: Other-focused leaders, self-focused followers, and citizenship behavior
Sendjaya, Sen, Pekerti, Andre, Hartel, Charmine E. J., Hirst, Giles, Butar Butar, Ivan Destian and Liao, Yuan (2018) Other-focused leaders, self-focused followers, and citizenship behavior. Academy of Management Proceedings, 2018 1: 12276. doi:10.5465/ambpp.2018.12276abstract
Conference Publication: Acculturation’s Role in Hybrid Organising
Mafico, N., Krzeminska, A. and Hartel, C.E.J. (2018). Acculturation’s Role in Hybrid Organising. In: Australian Centre for Entrepreneurship Research (ACERE) Conference, Brisbane, Australia, (). 6-9 February 2018.
Innovation Project 3.054RI Autism@Work
(2018) CRC for Living with Autism Spectrum Disorders (Autism CRC Limited)
(2012–2016) Australian Red Cross Blood Service
Serving the greater good: Using servant leadership to build ethical and engaging work practices
(2012–2016) ARC Linkage Projects
BRIDGING THE DIVIDE: THE ROLE OF HYBRID INTEGRATION IN SOCIAL ENTERPRISE MANAGEMENT
Doctor Philosophy
Strategic Change and Human Capital Issues: A micro-level investigation into board decision making.
(2018) Doctor Philosophy
Learning how to constructively manage one's emotional states: The rate your State study
Doctor Philosophy
Autism inclusive employment models and practices
I currently am co-Chief Investigator on a large grant investigating business and employment models used globally to recruit, select, and retain people with autism. I also am co-founding Director of the Queensland Neurodiversity Hub and Associate Director of the Macquarie Neurodiversity Hub.I am available to take on Honours and PhD students interested in working on an aspect related to this research program.
Wijewardena, Nilupama, Samaratunge, Ramanie and Härtel, Charmine Managing with humor: a novel approach to building positive employee emotions and psychological resources. Singapore: Springer Singapore, 2019. doi:10.1007/978-981-13-3636-2
Research on Emotion in Organizations: Individual Relational, and Contextual Dynamics of Emotions
Research on Emotion in Organizations: Individual Relational, and Contextual Dynamics of Emotions. Edited by Petitta, L., Hartel, C. E. J., Ashkanasy, N. M. and Zerbe, W. J. Bingley United Kingdom: Emerald Group Publishing, 2018.
Emotions and identity. Edited by Wilfred J. Zerbe, Charmine E. J. Härtel, Neal M. Ashkanasy and Laura Petitta Emerald Group Publishing: Bingley, United Kingdom, 2017.
Religious diversity in the workplace: conflict, harmony and performance
Religious diversity in the workplace: conflict, harmony and performance. Edited by Jawad Syed, Alain Klarsfield, Faith Ngunjiri and Charmine E. J. Hartel Cambridge, United Kingdom: Cambridge University Press, 2017.
Emotions and Organizational Governance
Emotions and Organizational Governance. Edited by Ashkanasy, Neal M., Hartel, Charmine E. J. and Zerbe, Wilfred J. Bingley, United Kingdom: Emerald Group Publishing, 2016.
Emotions and organizational diversity
Emotions and organizational diversity. Edited by Neal M. Ashkanasy, Charmine E. J. Hartel and Wilfred J. Zerbe Bingley, United Kingdom: Emerald Group, 2016.
New Ways of Studying Emotions in Organizations
New Ways of Studying Emotions in Organizations. Edited by Charmine E. J. Hartel, Wilfred J. Zerbe and Neal M. Ashkanasy Bingley, United Kingdom: Emerald Group Publishing, 2015. doi:10.1108/S1746-979120150000011021
Skilled migration, expectation and reality: Chinese professionals and the global labour market
Lu, Yu, Samaratunge, Ramanie and Härtel, Charmine E. J. Skilled migration, expectation and reality: Chinese professionals and the global labour market. Farnham, Surrey, United Kingdom: Gower, 2015.
Emotions and the Organizational Fabric
Emotions and the Organizational Fabric. Edited by Neal M. Ashkanasy, Wilfred J. Zerbe and Charmine E. J. Hartel Bingley, UK: Emerald Group Publishing, 2014. doi:10.1108/S1746-9791201410
Hartel, Charmine E. J. and Fujimoto, Yuka Human Resource Management 3rd ed. Frenchs, NSW Australia: Pearson Education, 2014.
Individual sources, dynamics, and expressions of emotion
Individual sources, dynamics, and expressions of emotion. Edited by Wilfred J. Zerbe, Neal M. Ashkanasy and Charmine E. J. Härtel Amsterdam, Netherlands: Elsevier, 2013. doi:10.1108/S1746-9791(2013)9
Experiencing and managing emotions in the workplace
Experiencing and managing emotions in the workplace. Edited by Neal M. Ashkanasy, Charmine E.J. Hartel and Wilfred J. Zerbe Bingley, United Kingdom: Emerald Group Publishing, 2012.
What have we learned? Ten years on
What have we learned? Ten years on. Edited by Charmine E. J. Härtel, Neal M. Ashkanasy and Wilfred J. Zerbe Bingley, United Kingdom: Emerald Group Publishing, 2011. doi:10.1108/S1746-9791(2011)0000007005
Emotions in organizational behavior
Härtel, Charmine E.J., Zerbe, Wilfred J. and Ashkanasy, Neal M. Emotions in organizational behavior. Lawrence Erlbaum Associates, 2010. doi:10.4324/9781410611895
Diversity climate of openness in a workplace: Culturally diverse workgroup outcomes
Härtel, Charmine E. J. and Fujimoto, Yuka Diversity climate of openness in a workplace: Culturally diverse workgroup outcomes. Saabrucken, Germany: Lambert Academic Publishing, 2010.
Emotions and organizational dynamism
Emotions and organizational dynamism. Edited by Wilfred J. Zerbe, Charmine E. J. Härtel and Neal M. Ashkanasy Bingley, United Kingdom: Emerald Group Publishing, 2010.
O’Neill, D., Hughes, O and Härtel, C. E. J. (2010) Factors affecting recruitment preferences, retention and succession management in the APS: Final Report Australia: Ministerial Advisory Committee
Härtel, Charmine E. J. and Fujimoto, Yuka Human Resource Management 2nd ed. Frenchs Forest, NSW, Australia: Pearson Education Australia, 2010.
Emotions in groups, organizations and cultures
Emotions in groups, organizations and cultures. Edited by Charmine E. J. Härtel, Neal M. Ashkanasy and Wilfred J. Zerbe Bingley, United Kingdom: Emerald Group Publishing, 2009.
Emotions, ethics and decision-making
Emotions, ethics and decision-making. Edited by Wilfred J. Zerbe, Charmine E. J. Härtel and Neal M. Ashkanasy Bingley, United Kingdom: Emerald Group Publishing, 2008.
Functionality, intentionality and morality
Functionality, intentionality and morality. Edited by Charmine E.J. Härtel, Neal M. Ashkanasy and Wilfred J. Zerbe Bingley, United Kingdom: Emerald Group Publishing, 2007.
Human resource management : Transforming theory into innovative practice
Härtel, Charmine E.J., Fujimoto, Yuka, Strybosch, Victoria E. and Fitzpatrick, Karen Human resource management : Transforming theory into innovative practice. Australia: Pearson Education Australia, 2007.
Individual and organizational perspectives on emotion management and display
Individual and organizational perspectives on emotion management and display. Edited by Wilfred J. Zerbe, Neal M. Ashkanasy and Charmine E. J. Hartel Bingley, United Kingdom: Emerald Group Publishing, 2006.
The effect of affect in organizational settings
The effect of affect in organizational settings. Edited by Neal M. Ashkanasy, Wilfred J. Zerbe and Charmine E. J. Hartel Bingley, United Kingdom: Emerald Group Publishing, 2005.
Controller resource management - What can we learn from aircrews?
Härtel, Charmine E. J and Hartel, Gunther F. (1995) Controller resource management - What can we learn from aircrews? Washing, DC, USA: Office of Aviation Medicine
Petitta, L., Hartel, C. E. J., Ashkanasy, N. M. and Zerbe, W. J. (2018). Introduction. In Laura Petitta, Charmine E. J. Härtel, Neal M. Ashkanasy and Wilfred Zerbe (Ed.), Individual, relational, and contextual dynamics of emotions (pp. 00-00) Bingley, United Kingdom: Emerald Group Publishing.
Krzeminska, Anna, Lim, Joel and Hartel, Charmaine E. J. (2018). Psychological capital and occupational stress in emergency services teams: empowering effects of servant leadership and workgroup emotional climate. In Laura Petitta , Charmine E. J. Härtel, Neal M. Ashkanasy and Wilfred Zerbe (Ed.), Individual, relational, and contextual dynamics of emotions (pp. 189-216) Bingley, United Kingdom: Emerald Group Publishing.
Roux, M. and Hartel, C. E. J. (2018). The cognitive, emotional, and behavioral qualities required for leadership assessment and development in the new world of work. In Laura Petitta, Charmine E. J. Härtel, Neal M. Ashkanasy and Wilfred Zerbe (Ed.), Individual, relational, and contextual dynamics of emotions (pp. 59-69) Bingley, United Kingdom: Emerald Group Publishing.
Introduction: emotions and identity
Zerbe, Wilfred J., Härtel, Charmine E. J., Ashkanasy, Neal M. and Petitta, Laura (2017). Introduction: emotions and identity. In Wilfred J. Zerbe, Charmine E. J. Härtel, Neal M. Ashkanasy and Laura Petitta (Ed.), Emotions and identity (pp. xv-xxii) Bingley, United Kingdom: Emerald Group Publishing.
Introduction: the complex interface of work and religion
Syed, Jawad, Klarsfeld, Alain, Ngunjiri, Faith Wambura and Härtel, Charmine E.J. (2017). Introduction: the complex interface of work and religion. In Jawad Syed, Alain Klarsfeld, Faith Wambura Ngunjiri and Charmine E. J. Härtel (Ed.), Religious diversity in the workplace (pp. 1-34) Cambridge, United Kingdom: Cambridge University Press. doi:10.1017/9781316477106.001
Religious diversity, identity and workplace inclusion
Hartel, Charmine E. J., Hartel, Jasmin C. R. and Ramburuth, Prem (2017). Religious diversity, identity and workplace inclusion. In J. Syed, A. Klarsfield, C. E. J. Hartel and F. Ngunjiri (Ed.), Religious Diversity In The Workplace: Conflict, Harmony And Performance (pp. 60-80) Cambridge, United Kingdom: Cambridge University Press.
Strengths that individualism and collectivism bring to teams: 'strengths-oriented' HR practices
Fujimoto, Yuka, Hartel, Charmine E. J. and Pekerti, Andre (2016). Strengths that individualism and collectivism bring to teams: 'strengths-oriented' HR practices. In Connie Zheng (Ed.), International human resource management: trends, practices and future directions (pp. 45-84) New York, NY, United States: Nova Science Publisher.
A dynamic model of entrepreneurial identification and dis-identification: An emotions perspective
Markowska, Magdalena, Hartel, Charmine E. J., Brundin, Ethel and Roan, Amanda (2015). A dynamic model of entrepreneurial identification and dis-identification: An emotions perspective. In Charmine E. J. Härtel, Wilfred J. Zerbe and Neal M. Ashkanasy (Ed.), Volume 11: New Ways of Studying Emotions in Organizations (pp. 215-239) Philadelphia, United States: Emerald Group Publishing. doi:10.1108/S1746-979120150000011009
Disabled persons in the workplace
Hartel, Charmine E.J. and O'Connor, Jennifer M. (2015). Disabled persons in the workplace. In Jawad Syed and Mustafa Ozbilgin (Ed.), Managing Diversity and Inclusion: An International Perspective (pp. 215-243) Los Angeles, CA United States: Sage.
Härtel, C. E. J. (2015). Indigenous management styles. In James D. Wright (Ed.), International Encyclopedia of the Social and Behavioral Sciences 2nd ed. (pp. 784-787) Kidlington, Oxford, UK: Elsevier. doi:10.1016/B978-0-08-097086-8.22026-6
Overview: new ways of studying emotion in organizations
Härtel, Charmine E. J., Zerbe, Wilfred J. and Ashkanasy, Neal M. (2015). Overview: new ways of studying emotion in organizations. In Härtel, Charmine E. J., Zerbe, Wilfred J. and Ashkanasy, Neal M. (Ed.), Research on emotion in organizations: new ways of studying emotion in organizations. (vol. 11). (pp. xvii-xxiv) United Kingdom: Emerald Group Publishing. doi:10.1108/S1746-979120150000011026
Hartel, Charmine E. J. and O'Connor, Jennifer M. (2015). The critical role of emotions in the recruitment, retention, and wellbeing of volunteers - a review and call for research. In Charmine E. J. Hartel, Wilfred J. Zerbe and Neal M. Ashkanasy (Ed.), Volume 11 - new ways of studying emotions in organizations (pp. 443-456) Philadelphia, PA United States: Emerald Group Publishing Limited. doi:10.1108/S1746-979120150000011017
Toxic leadership - psychopaths and psychopathic behviour in organizations
Hartel, Charmine E.J. (2015). Toxic leadership - psychopaths and psychopathic behviour in organizations. In Philip Crisp (Ed.), So you want to be a leader: influential people reveal how to succeed in public life (pp. 161-170) Ormond, Melbourne, VIC Australia: Hybrid Publishers.
Developing ethical leaders: a servant leadership approach
Hartel, Charmine E. J., Butarbutar, Ivan, Sendjaya, Sen, Pekerti, Andre, Hirst, Giles and Ashkanasy, Neal M. (2014). Developing ethical leaders: a servant leadership approach. In Leslie E. Sekerka and Robert A. Giacalone (Ed.), Ethics Training in Action: An Examination of Issues, Techniques, and Development (pp. 271-291) Charlotte, NC, United States: Information Age Publishing.
Emotions and the organizational fabric
Ashkanasy, Neal M., Zerbe, Wilfred J. and Hartel, Charmine E. J. (2014). Emotions and the organizational fabric. In Neal M. Ashkanasy, Wilfred J. Zerbe and Charmine E. J. Härtel (Ed.), Emotions and the Organizational Fabric (pp. 1-10) Amsterdam, Netherlands: Elsevier. doi:10.1108/S1746-979120140000010010
Brundin, Ethel and Härtel, Charmine E. J. (2014). Emotions in family firms. In Leif Melin, Mattias Nordqvist and Pramodita Sharma (Ed.), The SAGE Handbook of Family Business (pp. 529-548) London, UK: Sage Publications. doi:10.4135/9781446247556.n27
Inclusion at societal fault lines: Aboriginal peoples of Australia
Hartel, Charmine E. J., Appo, Dennis and Hart, Bill (2014). Inclusion at societal fault lines: Aboriginal peoples of Australia. In Bernardo M. Ferdman and Barbara R. Deane (Ed.), Diversity at work: the practice of inclusion (pp. 520-545) San Francisco, United States: Jossey-Bass Publishers. doi:10.1002/9781118764282.ch19
Positive and negative affective climate and culture: the good, the bad, and the ugly
Ashkanasy, Neal M. and Härtel, Charmine E. J. (2014). Positive and negative affective climate and culture: the good, the bad, and the ugly. In Benjamin Schneider and Karen M. Barbera (Ed.), The Oxford Handbook of Organizational Climate and Culture (pp. 136-152) New York, United States: Oxford University Press. doi:10.1093/oxfordhb/9780199860715.013.0008
A services approach to social marketing programs
Russell-Bennett, Rebekah, Previte, Josephine, Gallegos, Danielle, Hartel, Charmine E. J., Smith, Geoff and Hamilton, Robyn (2013). A services approach to social marketing programs. In Krzysztof Kubacki and Sharyn Rundle-Thiele (Ed.), Contemporary issues in social marketing (pp. 111-140) Newcastle upon Tyne, United Kingdom: Cambridge Scholars Publishing.
Giving voice to values in human resource management practice and education
Härtel, Charmine E. J. and Roan, Amanda (2013). Giving voice to values in human resource management practice and education. In Mary C. Gentle (Ed.), Educating for Values-Driven Leadership: Giving Voice to Values Across the Curriculum (pp. 65-86) New York, NY, United States: Business Expert Press.
Individual sources, dynamics, and expressions of emotion
Zerbe, Wilfred J., Ashkanasy, Neal M. and Haertel, Charmine E. J. (2013). Individual sources, dynamics, and expressions of emotion. In Neal M. Ashkanasy, Wilfred J. Zerbe and Charmine E. J. Härtel (Ed.), Individual sources, dynamics, and expressions of emotion (pp. 1-6) Bingley, United Kingdom: Emerald Group Publishing Limited. doi:10.1108/S1746-9791(2013)0000009004
The effect of race and migration on the managerial advancement of women
Härtel, Charmine E. J., Sultana, Nasreen and Härtel, Günter F. (2013). The effect of race and migration on the managerial advancement of women. In Susan Vinnicombe, Ronald J. Burke, Stacy Blake-Beard and Lynda L. Moore (Ed.), Handbook of research on promoting women's careers (pp. 420-432) Cheltenham, United Kingdom: Edward Elgar. doi:10.4337/9780857938961.00031
Overview: experiencing and managing emotions in the workplace
Ashkanasy, Neal M., Hartel, Charmine E. J. and Zerbe, Wilfred J. (2012). Overview: experiencing and managing emotions in the workplace. In Neal M. Ashkanasy, Charmine E. J. Hartel and Wilfred J. Zerbe (Ed.), Experiencing and Managing Emotions in the Workplace (pp. 1-10) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1108/S1746-9791(2012)0000008005
Affective events theory as a framework for understanding third-party consumer complaints
Russell-Bennett, Rebekah, Härtel, Charmine E. J. and Beatson, Amanda (2011). Affective events theory as a framework for understanding third-party consumer complaints. In Charmine E. J. Härtel, Neal M. Ashkanasy and Wilfred J. Zerbe (Ed.), What have we learned? Ten years on (pp. 167-193) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1108/S1746-9791(2011)0000007012
Russell-Bennett, Rebekah and Härtel Charmine E.J. (2011). Coding emotions in complaint behavior: comparing the shaver et al. and Richin's consumption emotions sets. In Charmine E. J. Härtel, Neal M. Ashkanasy and Wilfred J. Zerbe (Ed.), What have we learned? Ten years on (pp. 151-166) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1108/S1746-9791(2011)0000007011
Healthy human cultures as positive work environments
Hartel, Charmine E. J. and Ashkanasy, Neal M. (2011). Healthy human cultures as positive work environments. In Neal M. Ashkanasy, Celeste P. M. Wilderom and Mark F. Peterson (Ed.), The Handbook of Organizational Culture and Climate 2nd ed. (pp. 85-100) Thousand Oaks, CA, USA: Sage Publications. doi:10.4135/9781483307961.n6
Overview: What have we learned? Ten years on
Härtel, Charmine E. J., Ashkanasy, Neal M. and Zerbe, Wilfred J. (2011). Overview: What have we learned? Ten years on. In Charmine E. J. Härtel, Neal M. Ashkanasy and Wilfred J. Zerbe (Ed.), What have we learned? Ten years on (pp. 1-12) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1108/S1746-9791(2011)0000007005
Wijewardena, Nilupama, Hartel, Charmine E. J. and Samaratunge, Ramanie (2010). A laugh a day is sure to keep the blues away: managers' use of humor and the construction and destruction of employees' resilience. In Wilfred J. Zerbe, Charmine E. J. Härtel and Neal M. Ashkanasy (Ed.), Emotions and organizational dynamism (pp. 259-278) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1108/S1746-9791(2010)0000006014
Climate change: Are we up to the challenge?
Pearman, Graeme and Hartel, Charmine (2010). Climate change: Are we up to the challenge?. In Imogen Jubb, Paul Holper and Wenju Cai (Ed.), Managing climate change: Papers from the GREENHOUSE 2009 Conference (pp. 1-15) Collingwood, VIC., Australia: CSIRO Publishing.
Diversity in management in Thailand
Youngsamart, Daungdauwn, Fisher, Greg and Hartel, Charmine E. J. (2010). Diversity in management in Thailand. In Jawad Syed and Mustafa F. Ozbilgin (Ed.), Managing cultural diversity in Asia: A research companion (pp. 416-432) Cheltenham, U.K. ; Northampton, MA, U.S.A.: Edward Elgar.
Intercultural competencies across cultures: Same or different?
Hartel, Charmine E. J., Lloyd, Shannon and Singhal, Divya (2010). Intercultural competencies across cultures: Same or different?. In Jawed Syed and Mustafa F. Ozbilgin (Ed.), Managing cultural diversity in Asia: A research companion (pp. 192-223) Cheltenham, U.K. ; Northampton, MA, U.S.A.: Edward Elgar.
Japanese equal employment opportunity law: Implications for diversity management in Japan
Courmadias, Nadine, Fujimoto, Yuka and Härtel, Charmine E. J. (2010). Japanese equal employment opportunity law: Implications for diversity management in Japan. In Mustafa F. Özbilgin and Jawad Syed (Ed.), Managing Gender Diversity in Asia: A Research Companion (pp. 104-118) Cheltenham, U.K. ; Northampton, MA, U.S.A.: Edward Elgar.
Managing diversity, social inclusion and change in the workplace
Kirsch, Christina and Hartel, Charmine E. J. (2010). Managing diversity, social inclusion and change in the workplace. In Julia Connell and Stephen Teo (Ed.), Strategic HRM: Contemporary issues in the Asia Pacific Region (pp. 256-283) Prahan, Victoria: Tilde University Press.
Zerbe, Wilfred J., Hartel, Charmine E. J. and Ashkanasy, Neal M. (2010). Overview. In Wilfred J. Zerbe, Charmine E. J. Hartel and Neal M. Ashkanasy (Ed.), Emotions and organizational domain (pp. xvii-xxii) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1108/S1746-9791(2010)0000006004
Hartël, Charmine E. J., Ma, Ruby M. M. and As-Saber, Sharif (2010). When east meets west: Managing Chinese enterprise relationships through guanxi-based diversity management. In Jawad Syed and Mustafa F. Özbilgin (Ed.), Managing cultural diversity in Asia: A research companion (pp. 224-247) Cheltenham, Gloucester, U.K.: Edward Elgar Publishing.
Human resources as manager of the human imprint
Härtel, Charmine E. J. (2009). Human resources as manager of the human imprint. In Encyclopedia of human resources information systems (pp. 457-463) Hershey, PA USA: Information Science Reference. doi:10.4018/978-1-59904-883-3.ch067
Härtel, Charmine E.J., Ashkanasy, Neal M. and Zerbe, Wilfred J. (2009). Overview. In Charmine E. J. Härtel, Neal M. Ashkanasy and Wilfred J. Zerbe (Ed.), Emotions in groups, organizations and cultures (pp. xvii-xxv) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1108/S1746-9791(2009)0000005002
Härtel, C. E. J., Kimberley, N. and McKeown, T. (2009). Positive Leadership. In Contemporary Perspectives on Leadership: Focus and meaning for Ambiguous Times (pp. 75-90) Prahran, Australia: Tilde University Press.
How to build a healthy emotional culture and avoid a toxic culture
Härtel, Charmine E. J., (2008). How to build a healthy emotional culture and avoid a toxic culture. In Neal M. Ashkanasy and Cary L. Cooper (Ed.), Research companion to emotion in organizations (pp. 575-588) Cheltenham, United Kingdom: Edwin Elgar Publishing.
Overview: Emotions, ethics and decision-making
Zerbe, Wilfred J., Härtel, Charmine E.J. and Ashkanasy, Neal M. (2008). Overview: Emotions, ethics and decision-making. In Wilfred J. Zerbe, Charmine E.J. Härtel and Neal M. Ashkanasy (Ed.), Emotions, ethics, and decision-making (pp. xv-xxiv) Bingley, United Kingdom: Emerald Group Publishing/JAI Press. doi:10.1016/S1746-9791(08)04017-0
Role of affect and interactional justice in moral leadership
Härtel, Charmine E. J., and Ganegoda, Deshani B. (2008). Role of affect and interactional justice in moral leadership. In Wilfred J. Zerbe, Charmine E.J. Härtel and Neal M. Ashkanasy (Ed.), Emotion in ethics and decision-making (pp. 155-180) Bingley, United Kingdom: Emerald Group Publishing/JAI Press. doi:10.1016/S1746-9791(08)04007-8
Kimberley, Nell and Härtel, Charmine E. J. (2007). Building a climate of trust during organizational change: The mediating role of justice perceptions and emotion. In Charmine E.J. Härtel, Neal M. Ashkanasy and Wilfred J. Zerbe (Ed.), Functionality, intentionality and morality (pp. 237-264) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1016/S1746-9791(07)03010-6
How ‘bad apples’ spoil the bunch: Faultlines, emotional levers and exclusion in the workplace
Härtel, Charmine E. J., and Panipucci, Debra (2007). How ‘bad apples’ spoil the bunch: Faultlines, emotional levers and exclusion in the workplace. In Charmine E.J. Härtel, Neal M. Ashkanasy and Wilfred J. Zerbe (Ed.), Functionality, intentionality and morality (pp. 287-310) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1016/S1746-9791(07)03012-X
Overview: Functionality, intentionality and morality
Hartel, Charmine E.J., Ashkanasy, Neal M. and Zerbe, Wilfred J. (2007). Overview: Functionality, intentionality and morality. In Charmine E.J. Härtel, Neal M. Ashkanasy and Wilfred J. Zerbe (Ed.), Functionality, Intentionality and Morality (pp. xiii-xxi) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1016/S1746-9791(07)03015-5
Härtel, C. E. J. (2006). In love at work. In Carolyn Barker and Alexandra Payne (Ed.), Love@work : How loyalty, humanity, spirituality, inspiration, communication and intimacy affect business and the workplace (pp. 65-90) Austraila: Wiley.
Overview: Individual and organizational perspectives on emotion management and display
Zerbe, Wilfred J., Ashkanasy, Neal M. and Härtel, Charmine E.J. (2006). Overview: Individual and organizational perspectives on emotion management and display. In Wilfred J. Zerbe, Neal M. Ashkanasy and Charmine E.J. Härtel (Ed.), Individual and organizational perspectives on emotion management and display (pp. xv-xxii) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1016/S1746-9791(06)02015-3
Positive disobedience: When norms prescribe the exclusion of dissimilar others
Panipucci, D. and Härtel, C. E. J. (2006). Positive disobedience: When norms prescribe the exclusion of dissimilar others. In Antonella Delle Fave (Ed.), Dimensions of well-being : research and intervention (pp. 241-253) Milan, Italy: FrancoAngeli.
The positive impact of high quality LMX on career-related hope
Pizer, M. and Härtel, C. E. J. (2006). The positive impact of high quality LMX on career-related hope. In Antonella Delle Fave (Ed.), Dimensions of well-being: Research and intervention (pp. 208-225) Milan, Italy: FrancoAngeli.
A bounded emotionality perspective on the individual in the organization
Ashkanasy, N. M., Zerbe, W. J. and Hartel, C. E. J. (2005). A bounded emotionality perspective on the individual in the organization. In C.E. J. Hartel, W. J. Zerbe and N. M. Ashkanasy (Ed.), Emotions in Organizational Behavior (pp. 113-115) Mahwah, New Jersey: Lawrence Erlbaum Associates.
A bounded emotionality perspective on work characteristics
Zerbe, W. J and Härtel, C. E. J. (2005). A bounded emotionality perspective on work characteristics. In C.E. J. Hartel, W. J. Zerbe and N. M. Ashkanasy (Ed.), Emotions in Organizational Behavior (pp. 287-291) Mahwah, New Jersey: Lawrence Erlbaum Associates.
Australia and online learning: Lessons for effective implementation
Härtel, Charmine and Tilton, eter. (2005). Australia and online learning: Lessons for effective implementation. In Marcus Powell (Ed.), Skill formation and globalization (pp. 115-128) Aldershot, England ; Burlington, VT: Ashgate Publishing.
Fujimoto, Yuka, Härtel, Charmine E. J. and Panipucci, Debra (2005). Emotional experience of individualist-collectivist workgroups: Findings from a study of 14 multinationals located in Australia. In C.E.J. Hartel, W.J. Zerbe and N. M. Ashakansy (Ed.), Emotions in Organizational Behavior (pp. 87-112) Mahwah, NJ: Lawrence Erlbaum Associates, Inc..
For better or worse: Organizational culture and emotions
Pizer, M. K. and Härtel, C. E. J. (2005). For better or worse: Organizational culture and emotions. In C.E.J. Hartel, W.J. Zerbe and N. M. Ashakansy (Ed.), Emotions in Organizational Behavior (pp. 335-354) Mahwah, NJ, United States: Lawrence Erlbaum Associates, Inc. .
Organizational behaviour: An emotions perspective
Hartel, Charmine E. J., Zerbe, Wilfred J. and Ashkanasy, Neal M. (2005). Organizational behaviour: An emotions perspective. In Charmine Hartel, Neal M. Ashkanasy and Wilfred Zerbe (Ed.), Emotions in organizational behavior (pp. 1-10) Mahwah, New Jersey: Lawrence Erlbaum Associates.
Overview: The effect of affect in organizational settings
Ashkanasy, Neal M., Zerbe, Wilfred J. and Hartel, Charmine E. J. (2005). Overview: The effect of affect in organizational settings. In Neal M. Ashkanasy, Wilfred J. Zerbe and Charmine E. J. Härtel (Ed.), The effect of affect in organizational settings (pp. xiii-xix) Bingley, United Kingdom: Emerald Group Publishing. doi:10.1016/S1746-9791(05)01113-2
Härtel, Charmine E. J.,, Zerbe, Wilfred J., and Ashkanasy, Neal M. (2005). Preface. In Emotions in Organizational Behavior (pp. xv-xvii) Mahwah, NJ: Lawrence Erlbaum Associates, Inc..
White, Mona, Härtel, Charmine E. J. and Panipucci, Debra (2005). Understanding cross-cultural negotiation: A model integrating affective events theory and communication accommodation theory. In Charmine E.J. Härtel, Wilfred J. Zerbe and Neal M. Ashkanasy. (Ed.), Emotions in organizational behavior (pp. 167-182) Mahwah, NJ: Lawrence Erlbaum Associates, Inc.
What an emotions perspective of organizational behavior offers
Hartel, C. E. J., Zerbe, W. J. and Ashkanasy, N. M. (2005). What an emotions perspective of organizational behavior offers. In C. Hartel, W. Zerbe and N. Ashkanasy (Ed.), Emotions in organizational behavior (pp. 359-368) Mahwah, New Jersey: Lawrence Erlbaum Associates.
Leadership and innovation : Surfacing synergies among constructs and theories
Wilson-Evered, Elisabeth, Härtel, Charmine and Neale, Matthew (2004). Leadership and innovation : Surfacing synergies among constructs and theories. In Abby Ghobadian, Nicholas O'Regan, David Gallear and Howard Viney (Ed.), Strategy and performance : Achieving competitive advantage in the global market place (pp. 268-288) London, UK: Middlesex University Business School.
Communication competence in cross-cultural business interactions
Ayoko, Oluremi, Härtel, Charmine, Fisher, Greg and Fujimoto, Yuka (2003). Communication competence in cross-cultural business interactions. In Dennis Tourish and Owen Hargie (Ed.), Key Issues in Organizational Communication (pp. 157-171) London, U.K.: Routledge.
Intelligent emotions management
Härtel, Charmine, Kibby, Leigh and Pizer, Michelle (2003). Intelligent emotions management. In Dennis Tourish and Owen Hargie (Ed.), Key Issues in organisational communication (pp. 130-143) London , U. K.: Routledge.
Härtel, C. E. J., Hsu, Alice C. F and Boyle, Maree V. (2002). A conceptual examination of the causal sequences of emotional labor, emotional dissonance and emotional exhaustion: The argument for the role of contextual and provider characteristics. In Neal M. Ashkanasy, Wilfred J. Zerbe and Charmine E.J. Härtel (Ed.), Managing emotions in a changing workplace (pp. 251-275) Armonk, New York: M.E Sharpe.
An integrated affective and cognitive model to explain employees' responses to downsizing
Paterson, Jan M. and Härtel, Charmine E. J. (2002). An integrated affective and cognitive model to explain employees' responses to downsizing. In Neal M. Ashkanasy, Wilfred J. Zerbe and Charmine E.J. Härtel (Ed.), Managing emotions in a changing workplace (pp. 25-44) Armonk, New York: M.E Sharpe.
Emotional labor and the design of work
Zerbe, Wilfred, Hartel, Charmine E. J. and Ashkanasy, Neal M. (2002). Emotional labor and the design of work. In N. M. Ashkanasy, W. J. Zerbe and C. E.J. Hartel (Ed.), Managing emotions in the workplace (pp. 276-284) Armonk, NY: M.E. Sharpe.
Managing emotions in a changing workplace
Ashkanasy, N. M., Zerbe, W. J. and Hartel, C. E. J. (2002). Managing emotions in a changing workplace. In N. M. Ashkanasy, W. Zerbe and C. .J. Hartel (Ed.), Managing Emotions in the Workplace (pp. 3-22) Armonk, NY: M.E. Sharpe.
Managing emotions in decision making
Ashkanasy, N. M. and Hartel, C. E. J. (2002). Managing emotions in decision making. In N. M. Ashkanasy, W. J. Zerbe and C.E.J. Hartel (Ed.), Managing Emotions in the Workplace (pp. 212-215) Armonk, NY: M.E. Sharpe.
Managing emotions in workplace relationships
Hartel, C. E. J. and Ashkanasy, N. M. (2002). Managing emotions in workplace relationships. In N. M. Ashkanasy, W. Zerbe and C. E. J. Hartel (Ed.), Managing Emotions in the Workplace (pp. 135-139) Armonk, NY: M. E. Sharpe.
Myths about emotions during change
Härtel, Charmine E. J., and Zerbe, Wilfred J. (2002). Myths about emotions during change. In Neal M. Ashkanasy, Wilfred J. Zerbe and Charmine E.J. Härtel (Ed.), Managing emotions in a changing workplace (pp. 70-76) Armonk, New York: M.E Sharpe.
Ashkanasy, Neal M., Zerbe, Wilfred J. and Härtel, Charmine E. J. (2002). Preface. In Neal M. Ashkanasy, Wilfred J. Zerbe and Charmine E.J. Härtel (Ed.), Managing emotions in a changing workplace (pp. xv-xvii) Armonk, New York: M.E Sharpe.
Ayoko, O. B. and Hartel, C. (2002). The role of emotions and emotion management in destructive and productive conflict in culturally heterogeneous workgroups. In N.M. Ashkanasy, W.J. Zerbe and C.E.J. Hartel (Ed.), Managing Emotions in the Workplace 1st ed. (pp. 77-97) Armonk, New York: M.E. Sharpe.
What are the management tools that come out of this?
Ashkanasy, N. M., Hartel, C. and Zerbe, W. (2002). What are the management tools that come out of this?. In Neal M. Ashkanasy, Wilfred J. Zerbe and Charmine E.J. Härtel (Ed.), Managing emotions in the workplace (pp. 285-296) Armonk, NY: M.E. Sharpe.
A longitudinal study of workgroup innovation: the importance of transformational leadership
Wilson-Evered, E., Hartel, C. E. and Neale, M. (2001). A longitudinal study of workgroup innovation: the importance of transformational leadership. In Myron D. Fottler, G. T. Savage and J. D. Blair (Ed.), Advances in Health Care Management , v.2 (pp. 315-340) New York: JAI. doi:10.1016/s1474-8231(01)02032-8
Creating a climate for innovation: A participative approach
Wilson-Evered, E. and Hartel, C. (2001). Creating a climate for innovation: A participative approach. In Effective change management using action learning and action research: Concepts, frameworks, processes, applications (pp. 209-221) Lismore, NSW: Southern Cross University.
A new approach to mental workload measurement in air traffic control
Hartel, C. E., Neal, A., Halford, G. S. and Hartel, G. F. (2000). A new approach to mental workload measurement in air traffic control. In Andrew R. Lowe and Brent J. Hayward (Ed.), Aviation Resource Management: Proceedings of the Fourth Australian Aviation Psychology Symposium 2nd ed. (pp. 297-304) Vermont, USA: Ashgate Publishing Company.
Cognitive determinants of expert decision making in air traffic control
Hartel, C. E., Neal, A., Halford, G. S. and Hartel, G. F. (2000). Cognitive determinants of expert decision making in air traffic control. In Brent J Hayward and Andrew R Lowe (Ed.), Aviation Resource Management 2nd ed. (pp. 297-304) Aldershot, United Kingdom: Ashgate.
Commentary: Emerging research agendas
Ashkanasy, N. M., Hartel, C. E. and Zerbe, W. (2000). Commentary: Emerging research agendas. In Emotions in the workplace: Research, theory, and practice (pp. 272-274) Westport, Connecticut: Quorom Books.
Commentary: Emotions as an organizing principle
Hartel, C. E. and Zerbe, W. (2000). Commentary: Emotions as an organizing principle. In Neal M. Ashkanasy, Charmine E. J. Hartel and Wilfred J. Zerbe (Ed.), Emotions in the workplace : Research, theory, and practice (pp. 97-100) Connecticut, USA: Quorom Books.
Commentary: Emotions as mediators and moderators
Zerbe, W. and Hartel, C. E. (2000). Commentary: Emotions as mediators and moderators. In Neal M. Ashkanasy, Charmine E. J Hartel and Wilfred J. Zerbe (Ed.), Emotions in the workplace: Research, theory and practice (pp. 156-161) Connecticut, USA: Quorom Books.
Commentary: Reconciling research findings
Hartel, C. E. and Zerbe, W. (2000). Commentary: Reconciling research findings. In Neal M. Ashkanasy, Charmine E. J. Hartel and Wilfred J. Zerbe (Ed.), Emotions in the Workplace: Research, Theory and Practice (pp. 215-217) Connecticut, USA: Quorom Books.
Commentary: The nature of emotions in organizations
Zerbe, W., Hartel, C. E. and Ashkanasy, N. M. (2000). Commentary: The nature of emotions in organizations. In Neal M. Ashkanasy, Charmine E. J. Hartel and Wilfred J. Zerbe (Ed.), Emotions in the workplace: Research, theory, and practice (pp. 63-68) Westport, Connecticut: Quorom Books.
Emotions in the workplace: Research, theory, and practice
Ashkanasy, N. M., Hartel, Charmine E. J. and Zerbe, W.J. (2000). Emotions in the workplace: Research, theory, and practice. In N.M. Ashkanasy, C.e. J. Hartel and W. J. Zerbe (Ed.), Emotions in the workplace : Research, theory, and practice (pp. 3-18) Westport, Connecticut: Quorum Books.
Aeronautical decision making and consistency of crew behaviors: Implications for training
Prince, C., Härtel, C. E. J. and Salas, E. (1993). Aeronautical decision making and consistency of crew behaviors: Implications for training. In Richard S. Jensen (Ed.), Proceedings of the Seventh International Symposium on Aviation Psychology (pp. 248-251) Columbus, OH: The Ohio State University.
Other-focused leaders, self-focused followers, and citizenship behavior
Sendjaya, Sen, Pekerti, Andre, Hartel, Charmine E. J., Hirst, Giles, Butar Butar, Ivan Destian and Liao, Yuan (2018) Other-focused leaders, self-focused followers, and citizenship behavior. Academy of Management Proceedings, 2018 1: 12276. doi:10.5465/ambpp.2018.12276abstract
Designing a medicalized wellness service: balancing hospitality and hospital features
Russell-Bennett, Rebekah, Glavas, Charmaine, Previte, Josephine, Hartel, Charmine E. J. and Smith, Geoff (2017) Designing a medicalized wellness service: balancing hospitality and hospital features. Service Industries Journal, 37 9-10: 657-680. doi:10.1080/02642069.2017.1354988
Wijewardena, Nilupama, Hartel, Charmine E. J. and Samaratunge, Ramanie (2017) Using humor and boosting emotions: an affect-based experience sampling study of managerial humor, employees' emotions and psychological capital. Human Relations, 70 11: 1316-1341. doi:10.1177/0018726717691809
Organizational diversity learning framework: going beyond diversity training programs
Fujimoto, Yuka and Hartel, Charmine E. J. (2017) Organizational diversity learning framework: going beyond diversity training programs. Personnel Review, 46 6: 1120-1141. doi:10.1108/PR-09-2015-0254
Moss, Simon A., Butar Butar, Ivan, Hartel, Charmine E. J., Hirst, Giles and Craner, Michael (2017) The importance of stability in the midst of change: the benefits of consistent values to strategic implementation. Australasian Journal of Organisational Psychology, 10 1-9. doi:10.1017/orp.2017.1
Wijewardena, Nilupama, Samaratunge, Ramanie, Härtel, Charmine and Kirk-Brown, Andrea (2016) Why did the emu cross the road? Exploring employees’ perception and expectations of humor in the Australian workplace. Australian Journal of Management, 41 3: 563-584. doi:10.1177/0312896215626231
Sendjaya, Sen, Pekerti, Andre, Härtel, Charmine, Hirst, Giles and Butarbutar, Ivan (2016) Are authentic leaders always moral? The role of Machiavellianism in the relationship between authentic leadership and morality. Journal of Business Ethics, 133 1: 125-139. doi:10.1007/s10551-014-2351-0
Petita, Laura, Jiang, Lixin and Hartel, Charmine E.J. (2016) Emotional Contagion and Burnout among Nurses and Doctors: Do Joy and Anger from Different Sources of Stakeholders Matter?. Stress and Health, 33 4: 358-369. doi:10.1002/smi.2724
MNE translation of corporate talent management strategies to subsidiaries in emerging economies
Beamond, Maria Teresa, Farndale, Elaine and Hartel, Charmine E. J. (2016) MNE translation of corporate talent management strategies to subsidiaries in emerging economies. Journal of World Business, 51 4: 499-510. doi:10.1016/j.jwb.2016.01.002
Lu,Ying, Samaratunge, Ramanie and Härtel, Charmine E.J. (2015) Predictors of acculturation attitudes among professional Chinese immigrants in the Australian workplace.. Journal of Management & Organization, 22 1: 49-67. doi:10.1017/jmo.2015.19
Liu, Xiao-Yu, Hartel, Charmine E. J. and Sun, James Jian-Min J. (2014) The workgroup emotional climate scale: theoretical development, empirical validation and relationship with workgroup effectiveness. Group and Organization Management, 39 6: 626-663. doi:10.1177/1059601114554453
Moss, Simon A., Butar Butar, Ivan, Hirst, Giles, Tice, Matt, Craner, Michael, Evans, Jade and Hartel, Charmine E. J. (2014) Leadership and strategy: the vital but evasive role of cooperation and clarity of expectations during strategic change. Journal of Leadership and Management, 1 1: 63-75.
Contextualizing research: putting context back into organizational behavior research
Hartel, Charmine E. J. and O'Connor, Jennifer M. (2014) Contextualizing research: putting context back into organizational behavior research. Journal of Management and Organization, 20 4: 417-422. doi:10.1017/jmo.2014.61
Lessons learned from community organizations: inclusion of people with disabilities and others
Fujimoto, Yuka, Rentschler, Ruth, Le, Huong, Edwards, David and Härtel, Charmine E. J. (2014) Lessons learned from community organizations: inclusion of people with disabilities and others. British Journal of Management, 25 3: 518-537. doi:10.1111/1467-8551.12034
Mahmud, Sharmin, Alam, Quamrul and Hartel, Charmine (2014) Mismatches in skills and attributes of immigrants and problems with workplace integration: a study of IT and engineering professionals in Australia. Human Resource Management Journal, 24 3: 339-354. doi:10.1111/1748-8583.12026
Creating better employees through positive leadership behavior in the public sector
Wijewardena, Nilupama, Samaratunge, Ramanie and Hartel, Charmine (2014) Creating better employees through positive leadership behavior in the public sector. International Journal of Public Administration, 37 5: 288-298. doi:10.1080/01900692.2013.835320
Advancing organizational behavior through context considerations
Hartel, Charmine E. J. (2014) Advancing organizational behavior through context considerations. Journal of Management and Organization, 20 4: 415-416. doi:10.1017/jmo.2014.60
Fan, Di, Cui, Lin, Zhang, Mike Mingqiong, Zhu, Cherrie Jiuhua, Hartel, Charmine E. J. and Nyland, Chris (2014) Influence of high performance work systems on employee subjective well-being and job burnout: empirical evidence from the Chinese healthcare sector. International Journal of Human Resource Management, 25 7: 931-950. doi:10.1080/09585192.2014.876740
Promises and pitfalls of using social media in public E-procurement: an appraisal
As-Saber, Sharif, Rahman, Shams, Rahim, MD Mahbubur, Cairns, George, Härtel, Charmine and Waheduzzaman, Wahed (2014) Promises and pitfalls of using social media in public E-procurement: an appraisal. Australasian Journal of Information Systems, 18 3: 227-241. doi:10.3127/ajis.v18i3.1097
Nyland, Chris, Forbes-Mewett, Helen and Härtel, Charmine E. J. (2013) Governing the international student experience: Lessons from the Australian international education model. Academy of Management Learning and Education, 12 4: 656-673. doi:10.5465/amle.2012.0088
Trau, Raymond N. C., Hartel, Charmine E. J. and Hartel, Gunter F (2013) Reaching and hearing the invisible: organizational research on invisible stigmatized groups via web surveys. British Journal of Management., 24 4: 532-541. doi:10.1111/j.1467-8551.2012.00826.x
Workgroup emotional exchanges and team performance in China
Liu, Xiao-Yu and Hartel, Charmine E. J. (2013) Workgroup emotional exchanges and team performance in China. Asia Pacific Journal of Human Resources, 51 4: 471-490. doi:10.1111/j.1744-7941.2012.00052.x
Eisenberg, Jacob, Härtel, Charmine E. J. and Stahl, Günter K. (2013) From the Guest Editors: Cross-cultural management learning and education: exploring multiple aims, approaches, and impacts. Academy of Management Learning and Education, 12 3: 323-329. doi:10.5465/amle.2013.0182
Exploring a functional approach to attitudinal brand loyalty
Russell-Bennett, Rebekah, Hartel, Charmine E. J. and Worthington, Steve (2013) Exploring a functional approach to attitudinal brand loyalty. Australasian Marketing Journal, 21 1: 43-51. doi:10.1016/j.ausmj.2012.08.001
Lu, Ying, Samaratunge, Ramanie and Härtel, Charmine E. J (2013) Acculturation attitudes and affective workgroup commitment: evidence from professional Chinese immigrants in the Australian workplace. Asian Ethnicity, 14 2: 206-228. doi:10.1080/14631369.2012.722445
Hospital numerical flexibility and nurse economic security in China and India
Nyland, Chris, Hartel, Charmine E. J., Vu, Thin and Zhu, Jiuhua Cherrie (2013) Hospital numerical flexibility and nurse economic security in China and India. British Journal of Industrial Relations, 53 1: 136-158. doi:10.1111/bjir.12020
IDADA: the individual difference approach to assessing and developing diversity awareness
Härtel, Charmine E. J ., Härtel, Günter F. and Trumble, Rick B. (2013) IDADA: the individual difference approach to assessing and developing diversity awareness. Journal of Management and Organization, 19 1: 60-74. doi:10.1017/jmo.2013.4
Fujimoto, Yuka, Härtel, Charmine E. J. and Azmat, Fara (2013) Towards a diversity justice management model: Integrating organizational justice and diversity management. Social Responsibility Journal, 9 1: 148-166. doi:10.1108/17471111311307877
Shaming and employer social insurance compliance behaviour in Shanghai
Nyland, Chris, Hartel, Charmine E. J., Thomson, Stanley Bruce and Zhu, Cherrie (2012) Shaming and employer social insurance compliance behaviour in Shanghai. Journal of Contemporary Asia, 42 4: 629-650. doi:10.1080/00472336.2012.706746
Lu, Ying, Samaratunge, Ramanie and Hartel, Charmine E. J. (2012) The relationship between acculturation strategy and job satisfaction for professional Chinese immigrants in the Australian workplace. International Journal of Intercultural Relations, 36 5: 669-681. doi:10.1016/j.ijintrel.2012.04.003
Hartel, Charmine E. J. and Liu, Xiao-Yu (2012) How emotional climate in teams affects workplace effectiveness in individualistic and collectivistic contexts. Journal of Management and Organization, 18 4: 573-585. doi:10.5172/jmo.2012.18.4.573
Some thoughts about reviewing: An editor's and newcomer's perspective
Hartel, Charmine and Arndt, Felix. (2012) Some thoughts about reviewing: An editor's and newcomer's perspective. Journal of Management and Organization, 18 2: 281-283. doi:10.1017/S1833367200001000
Fujimoto, Yuka, Azmat , Fara and Härtel, Charmine (2012) Gender perceptions of work-life balance: management implications for full-time employees in Australia. Australian Journal of Management, 38 1: 147-170. doi:10.1177/0312896212449828
Introduction: Giving Voice to Values, Caring Economies, and Ethical Leadership
Haertel, Charmine E. J. and Brown, Kenneth G. (2011) Introduction: Giving Voice to Values, Caring Economies, and Ethical Leadership. Academy of Management Learning and Education, 10 4: 732-733. doi:10.5465/amle.2011.0539
Mud and tears: the human face of disaster – a case study of the Queensland floods
Hartel, Charmine E. J. and Latemore, Greg M. (2011) Mud and tears: the human face of disaster – a case study of the Queensland floods. Journal of Management and Organization, 17 6: 864-872.
Brown, Kenneth G. and Haertel, Charmine E. J. (2011) Introduction: History Matters. Academy of Management Learning and Education, 10 2: 351-352. doi:10.5465/AMLE.2011.62798940
Acculturation strategies among professional Chinese immigrants in the Australian workplace
Lu, Ying, Samaratunge, Ramanie and Hartel, Charmine E. J. (2011) Acculturation strategies among professional Chinese immigrants in the Australian workplace. Asia Pacific Journal of Human Resources, 49 1: 71-87. doi:10.1177/1038411110391709
Introduction: Deepening our social engagement-management educators as social entrepreneurs
Haertel, Charmine E. J. and Brown, Kenneth G. (2011) Introduction: Deepening our social engagement-management educators as social entrepreneurs. Academy of Management Learning & Education, 10 1: 162-163. doi:10.5465/AMLE.2011.59513281
Hartel, Charmine E. J. (2010) From the editors: International students, representation of global management issues, and educating from a paradigm of human well-being. Academy of Management Learning and Education, 9 4: 585-590. doi:10.5465/AMLE.2010.56659877
Introduction: Decisions, decisions
Brown, Kenneth G. and Hartel, Charmine E. J. (2010) Introduction: Decisions, decisions. Academy of Management Learning and Education, 9 4: 726-726. doi:10.5465/AMLE.2010.56659890
Intercultural competencies for culturally diverse work teams
Lloyd, Shannon and Härtel, Charmine (2010) Intercultural competencies for culturally diverse work teams. Journal of Managerial Psychology, 25 8: 845-875. doi:10.1108/02683941011089125
Introduction: Innovations in unlikely places
Brown, Kenneth G. and Hartel, Charmine E. J. (2010) Introduction: Innovations in unlikely places. Academy of Management Learning and Education, 9 2: 353-353. doi:10.5465/AMLE.2010.51428559
Introduction: Capturing the Complexity of Our Subject
Hartel, Charmine E. J. and Brown, Kenneth G. (2010) Introduction: Capturing the Complexity of Our Subject. Academy of Management Learning and Education, 9 1: 144-144. doi:10.5465/AMLE.2010.48661197
Heart versus mind: The functions of emotional and cognitive loyalty
Hartel, Charmine E.J. and Russell-Bennett, Rebekah (2010) Heart versus mind: The functions of emotional and cognitive loyalty. Australasian Marketing Journal, 18 1: 1-7. doi:10.1016/j.ausmj.2009.10.003
A new vision of management: Full potential management model
Fujimoto, Yuka and Hartel, Charmine E. J. (2010) A new vision of management: Full potential management model. Journal of Diversity Management, 5 4: 19-29.
A tri-dimensional approach for auditing brand loyalty
Worthington, Steve, Russell-Bennett, Rebekah and Härtel, Charmine (2010) A tri-dimensional approach for auditing brand loyalty. Journal of Brand Management, 17 4: 243-253. doi:10.1057/bm.2009.24
Consumer satisfaction and redress with a government third-party complaints agency
Russell-Bennett, Rebekah, Hartel, Charmine E.J. and Drennan, Judy (2010) Consumer satisfaction and redress with a government third-party complaints agency. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 23 65-82.
Intercultural competencies across cultures: same or different?
Haertel, Charmine E. J., Lloyd, Shannon and Singhal, Divya (2010) Intercultural competencies across cultures: same or different?. Managing Cultural Diversity in Asia: a Research Companion, 192-223.
Japanese Equal Employment Opportunity Law: implications for diversity management in Japan
Courmadias, Nadine, Fujimoto, Yuka and Haertel, Charmine E. J. (2010) Japanese Equal Employment Opportunity Law: implications for diversity management in Japan. Managing Gender Diversity in Asia: a Research Companion, 104-118.
Profit-making vs human value: Philosophy's contribution
Neesham, Cristina, Härtel, Charmine E. J., Coghill, Ken and Sarros, James (2010) Profit-making vs human value: Philosophy's contribution. Equality, Diversity and Inclusion: An International Journal, 29 6: 593-608. doi:10.1108/02610151011067522
Understanding and meeting the needs of students from low socioeconomic status backgrounds
Ramburuth, Prem and Hartel, Charmine E. J. (2010) Understanding and meeting the needs of students from low socioeconomic status backgrounds. Multicultural Education and Technology Journal, 4 3: 153-162. doi:10.1108/17504971011075156
Understanding and responding to the climate change issue: Towards a whole-of-science research agenda
Härtel, Charmine E. J. and Pearman, Graeme I. (2010) Understanding and responding to the climate change issue: Towards a whole-of-science research agenda. Journal of Management and Organization, 16 1: 16-47. doi:10.5172/jmo.16.1.16
Introduction: Being true to our section title
Brown, Kenneth G. and Hartel, Charmine E. J. (2009) Introduction: Being true to our section title. Academy of Management Learning & Education, 8 4: 610-611. doi:10.5465/AMLE.2009.47785479
Measuring attitudes to HRIS implementation: A field study to inform implementation methodology
Wilson-Evered, Elisabeth and Härtel, Charmine E. J. (2009) Measuring attitudes to HRIS implementation: A field study to inform implementation methodology. Asia Pacific Journal of Human Resources, 47 3: 374-384. doi:10.1177/1038411109106863
Family business leadership transition: How an adaptation of executive coaching may help
Hartel, Charmine E. J., Bozer, Gil and Levin, Leon (2009) Family business leadership transition: How an adaptation of executive coaching may help. Journal of Management and Organization, 15 3: 378-391.
Introduction: A call to educate
Hartel, Charmine E. J. and Brown, Kenneth G. (2009) Introduction: A call to educate. Academy of Management Learning & Education, 8 2: 297-298. doi:10.5465/AMLE.2009.41788853
Introduction: Opening the black box in more ways than one
Härtel, Charmine E. J. and Brown, Kenneth G. (2009) Introduction: Opening the black box in more ways than one. Academy of Management Learning and Education, 8 1: 131-132. doi:10.5465/AMLE.2009.37012188
Discrete emotional crossover in the workplace: The role of affect intensity
Hartel, Charmine E. J. and Page, Kathryn M. (2009) Discrete emotional crossover in the workplace: The role of affect intensity. Journal of Managerial Psychology, 24 3: 237-253. doi:10.1108/02683940910939322
Mahmud, Sharmin, Alam, Quamrul and Härtel Charmine E.J. (2008) Skill shortage and underutilization of educated immigrants in the Australian labour market: A paradox. European Journal of Management, 8 2: 155-167.
Kimberley, Nell and Hartel, Charmine E. J. (2008) Employee/customer interface in a service crisis: Impact of senior management attributes and practices on customer evaluation. Journal of Management and Organization, 14 2: 207-218. doi:10.5172/jmo.837.14.2.207
Feminist visions of development: Gender analysis and policy
Hartel, Charmine E. J. (2008) Feminist visions of development: Gender analysis and policy. Gender Work and Organization, 15 3: 303-304. doi:10.1111/j.1468-0432.2008.00397_1.x
Ayoko, Oluremi B., Callan, Victor J. and Härtel, Charmine E. J. (2008) The influence of team emotional intelligence climate on conflict and team members' reactions to conflict. Small Group Research, 39 2: 121-149. doi:10.1177/1046496407304921
Work-group emotional climate, emotion management skills, and service attitudes and performance
Hartel, Charmine E.J., Gough, Helen and Hartel, Gunter F. (2008) Work-group emotional climate, emotion management skills, and service attitudes and performance. Asia Pacific Journal of Human Resources, 46 1: 21-37. doi:10.1177/1038411107086541
Executive coaching in a family business environment
Levin, Leon, Bozer, Gil and Härtel, Charmine E. J. (2008) Executive coaching in a family business environment. The Business Review, Cambridge, 9 2: 200-212.
The policy-practice dichotomy and the underutilization of skilled immigrants in Australia
Mahmud, S., Alam, Q. and Härtel, C.E.J. (2008) The policy-practice dichotomy and the underutilization of skilled immigrants in Australia. Monash Business Review, 4 3: 1-12.
Contextual factors affecting quality of work life and career attitudes of gay men
Trau, Raymond Nam Cam and Hartel, Charmine Emma Jean (2007) Contextual factors affecting quality of work life and career attitudes of gay men. Employee Responsibilities and Rights Journal, 19 3: 207-219. doi:10.1007/s10672-007-9046-y
Hartel, Charmine E. J. (2007) The regulation of emotion. American Journal of Psychology, 120 2: 331-334.
Härtel, Charmine E.J. and Panipucci, Debra (2007) Chapter 12 How 'Bad Apples' Spoil the Bunch: Faultlines, Emotional Levers, and Exclusion in the Workplace. Research on Emotion in Organizations, 3 287-310. doi:10.1016/S1746-9791(07)03012-X
Self and society: Social change and individual development
Härtel, C. E. J. (2007) Self and society: Social change and individual development. Australian and New Zealand Journal of Public Health, 31 2: 194-195. doi:10.1111/j.1753-6405.2007.00045.x
Emotions: The biological answer to timeless threats and opportunities
Härtel, Charmine E. J. (2007) Emotions: The biological answer to timeless threats and opportunities. The American Journal of Psychology, 120 2: 331-334.
The global village: Online cross-cultural communication and HRM
Fujimoto, Yuka, Bahfen, Nasya, Fermelis, Jan and Härtel, Charmine E. J. (2007) The global village: Online cross-cultural communication and HRM. Cross Cultural Management: An International Journal, 14 1: 7-22. doi:10.1108/13527600710718804
Fujimoto, Yuka and Härtel, Charmine E. J. (2006) A self-representation analysis of the effects of individualist-collectivist interactions within organizations in individualistic cultures: lessons for diversity management. Cross Cultural Management: An International Journal, 13 3: 204-218. doi:10.1108/13527600610683354
Ayoko, Oluremi B. and Hartel, Charmine E. J. (2006) Cultural diversity and leadership: A conceptual model of leader intervention in conflict events in culturally heterogeneous workgroups. Cross Cultural Management, 13 4: 345-360. doi:10.1108/13527600610713431
Härtel, Charmine E. J., Gough, Helen and Härtel, Gunter F. (2006) Service providers' use of emotional competencies and perceived workgroup emotional climate to predict customer and provider satisfaction with service encounters. International Journal of Work Organisation and Emotion, 1 3: 232-254. doi:10.1504/IJWOE.2006.010790
Social protection and the role of micro finance programs: The case of the Philippines
Habib, M., Härtel, C.E.J. and As-Saber, S (2006) Social protection and the role of micro finance programs: The case of the Philippines. Asian Profile, 34 6: 555-575.
Härtel, Charmine E. J. and Härtel, Günter F. (2005) Cross-cultural Differences in emotions: The why and how. (Commentary on Scherer et al's survey-study "Emotions in everyday life"). Social Science Information: information sur les sciences sociales, 44 4: 683-693. doi:10.1177/0539018405058212
Minahan, Stella and Hartel, Charmine (2005) Creativity, Celebration and Play at the Bauhaus, Berlin, 1920: Lessons from history for contemporary marketers and arts organizations. International Journal of Nonprofit and Voluntary Sector Marketing, 10 4: 249-261. doi:10.1002/nvsm.29
Crosscultural differences in consumer decisionmaking styles
Leo, Cheryl, Bennett, Rebekah and Härtel, Charmine E.j. (2005) Crosscultural differences in consumer decisionmaking styles. Cross Cultural Management: An International Journal, 12 3: 32-62. doi:10.1108/13527600510798060
Cross-cultural differences in consumer decision-making styles
Leo, W. W. C., Bennett, R. and Hartel, C. (2005) Cross-cultural differences in consumer decision-making styles. Cross Cultural Management: An International Journal, 12 3: 32-62.
Bennett, R., Hartel, C. E. J. and McColl-Kennedy, J. R. (2005) Experience as a moderator of involvement and satisfaction on brand loyalty in a business-to-business setting 02-314R. Industrial Marketing Management, 34 1: 97-107. doi:10.1016/j.indmarman.2004.08.003
Appo, Dennis and Härtel, Charmine E. J. (2005) On the pathogenicity of culture: Questioning the rationality of ‘development’ programs for perpetually dysfunctional Aboriginal groups. Cross-Cultural Management: An International Journal, 12 1: 4-30. doi:10.1108/13527600510797935
The effect of emotions in cross-cultural expatriate experiences
Tan, Jacintha A. C., Hartel, Charmine E. J., Panipucci, Debra and Strybosch, Victoria E. (2005) The effect of emotions in cross-cultural expatriate experiences. Cross Cultural Management, 12 2: 4-15. doi:10.1108/13527600510797980
Hartel, Charmine E.J. (2004) Towards a multicultural world: Identifying work systems, practices and employee attitudes that embrace diversity. The Australian Journal of Management, 29 2: 189-200. doi:10.1177/031289620402900203
Fujimoto, Yuka, Härtel, Charmine E. J. and Härtel, Gunter F. (2004) A field test of the diversity-openness moderator model in newly formed groups: Openness to diversity affects group decision effectiveness and interaction patterns. Cross-Cultural Management, 11 4: 4-16.
The five capabilities of socially responsible companies
Black, Leeora D. and Hartel, Charmine E. J. (2004) The five capabilities of socially responsible companies. Journal of Public Affairs, 4 2: 125-144. doi:10.1002/pa.176
A model of the affective and cognitive events in expatriate assignments
Ma, Ruby, Bennett, Rebekah and Härtel, Charmine E. J (2004) A model of the affective and cognitive events in expatriate assignments. Doing Business Across Borders Journal, 3 1: 7-16.
A model of the affective and cognitive events in expatriate assignments
Bennett, R., Ma, R. and Hartel, C. (2004) A model of the affective and cognitive events in expatriate assignments. Journal of Doing Business Across Borders, 3 1: 7-16.
Fujimoto, Yuka and Hartel, Charmine E. J. (2004) Culturally specific prejudices: Interpersonal prejudices of individualists and intergroup prejudices of collectivists. Cross Cultural Management, 11 3: 54-69. doi:10.1108/13527600410797846
Fisher, Gregory B. and Härtel, Charmine E. J. (2004) Evidence for crossvergence in the perception of task and contextual performance: A study of Western expatriates working in Thailand. Cross Cultural Management, 11 2: 3-15. doi:10.1108/13527600410797765
From Australia to New Zealand: A Trans-Tasman experience
Panipucci, D., Habib, M., Appo, D., Strybosch, V. E. and Härtel, C. E. J. (2004) From Australia to New Zealand: A Trans-Tasman experience. Journal of Doing Business Across Borders, 3 1: 17-23.
Intercultural service encounters: An exploratory study of customer experiences
Barker, Sunita and Härtel, Charmine E. J. (2004) Intercultural service encounters: An exploratory study of customer experiences. Cross Cultural Management, 11 1: 3-14.
One career, two identities: an assessment of gay men's career trajectory
Trau, R. N. C. and Hartel, C. E. J. (2004) One career, two identities: an assessment of gay men's career trajectory. Career Development International, 9 6/7: 627-637. doi:10.1108/13620430410570338
Predicting IHRM strategy and practice decisions: Development of the IHRM orientation typology
Lloyd, Shannon L. and Härtel, Charmine E. J. (2004) Predicting IHRM strategy and practice decisions: Development of the IHRM orientation typology. Cross-Cultural Management, 11 4: 60-76.
The experience of Asian expatriates in Australia
Fujimoto, Y. and Härtel, C. E. J (Mentor) (2004) The experience of Asian expatriates in Australia. Journal of Doing Business Across Borders, 3 1: 24-32.
What women can expect when undertaking expatriate assignments in Australia
Sultana, Nasreen and Härtel, C. E. J (2004) What women can expect when undertaking expatriate assignments in Australia. Journal of Doing Business Across Borders (Special Issue: Australian Perspectives on the Expatriate Experience), 3 1: 48-53.
Working abroad: Competencies expatriates need to successfully cope with the intercultural experience
Lloyd, Shannon L., Hartel, Charmine and Youngsamart, Daungdau (2004) Working abroad: Competencies expatriates need to successfully cope with the intercultural experience. Doing Business Across Borders Journal, 3 1: 54-66.
Elder, Ruth, Wollin, Judy, Hartel, Charmine, Spencer, Nancy and Sanderson, Wayne (2003) Hassles and uplifts associated with caring for people with cognitive impairment in community settings. International Journal of Mental Health Nursing, 12 4: 271-279. doi:10.1046/j.1447-0349.2003.t01-5-.x
The case for emotional intelligence in organizational research
Jordan, Peter J., Ashkanasy, Neal M. and Hartel, Charmine E. J. (2003) The case for emotional intelligence in organizational research. Academy of Management Review, 28 2: 195-197. doi:10.2307/30040707
Fisher, G. B. and Hartel, C. E. J. (2003) Cross-cultural effectiveness of Western expatriate-Thai client interactions: lessons learned for IHRM research and theory. Cross-Cultural Management, 10 4: 4-28. doi:10.1108/13527600310797667
Questioning management paradigms that deal with Aboriginal development programs in Australia
Appo, Dennis and Härtel, Charmine E. J. (2003) Questioning management paradigms that deal with Aboriginal development programs in Australia. Asia Pacific Journal of Human Resources, 41 1: 36-50. doi:10.1177/1038411103041001021
The effects of Australian tall poppy attitudes on American value based leadership theory
Meng, Yee Kok, Ashkanasy, Neal M. and Hartel, Charmine E. J. (2003) The effects of Australian tall poppy attitudes on American value based leadership theory. International Journal of Value-Based Management, 16 1: 53-65. doi:10.1023/A:1021984005070
Ayoko, O. B. and Härtel, C. E. J. (2003) The role of space as both a conflict trigger and a conflict control mechanism in culturally heterogeneous workgroups. Applied Psychology- An International Review, 52 3: 383-412. doi:10.1111/1464-0597.00141
Workplace conflict, bullying, and counterproductive behaviors
Ayoko, Oluremi B., Callan, Victor J. and Hartel, Charmine E. J. (2003) Workplace conflict, bullying, and counterproductive behaviors. International Journal of Organizational Analysis, 11 4: 283-301.
Hartel, Charmine (2002) Time Gradients. Journal of Management Inquiry, 11 3: 301-301. doi:10.1177/1056492602113021
Diversity and Emotion: The New Frontiers in Organizational Behavior Research
Ashkanasy, N. M., Härtel, C. E. J. and Daus, C. S. (2002) Diversity and Emotion: The New Frontiers in Organizational Behavior Research. Journal of Management, 28 3: 307-338. doi:10.1177/014920630202800304
Emotional Intelligence as a Moderator of Emotional and Behavioral Reactions to Job Insecurity
Jordan, P. J., Ashkanasy, N. M. and Hartel, C. E. J. (2002) Emotional Intelligence as a Moderator of Emotional and Behavioral Reactions to Job Insecurity. Academy of Management Review, 27 3: 361-372. doi:10.2307/4134384
How leaders influence the impact of affective events on team climate and performance in R&D teams
Pirola-Merlo, Andrew, Härtel, Charmine, Mann, Leon and Hirst, Giles (2002) How leaders influence the impact of affective events on team climate and performance in R&D teams. Leadership Quarterly, 13 5: 561-581. doi:10.1016/S1048-9843(02)00144-3
Public relations orientation: Development, empirical testing and implications for managers
Black, L. and Härtel, C. E. J. (2002) Public relations orientation: Development, empirical testing and implications for managers. Journal of Communication Management, 7 2: 117-128. doi:10.1108/13632540310807331
Ayoko, O. B., Hartel, C. E. J. and Callan, V. J. (2002) Resolving the puzzle of productive and destructive conflict in culturally heterogeneous workgroups: A communication accommodation theory approach. International Journal of Conflict Management, 13 2: 165-195. doi:10.1108/eb022873
Jordan, Peter J., Ashkanasy, Neal M., Härtel, Charmine E. J. and Hooper, Gregory S. (2002) Workgroup emotional intelligence: Scale development and relationship to team process effectiveness and goal focus. Human Resource Management Review, 12 2: 195-214. doi:10.1016/S1053-4822(02)00046-3
Wilson-Evered, Elisabeth, Härtel, Charmine E. J. and Neal, Matthew (2001) A longitudinal study of work group innovation: The importance of transformational leadership and morale. Advances in Health Care Management, 2 315-340. doi:10.1016/S1474-8231(01)02032-8
Consumer-preferred company responses following a crisis: The importance of taking responsibility
McDonald, Lynette M. and Hartel, C. (2001) Consumer-preferred company responses following a crisis: The importance of taking responsibility. Asia Pacific Public Relations Journal, 3 1: 1-20.
Black, Leeora D. and Härtel, Charmine E. J. (2001) Getting respect: How the concept of public relations orientation can transform the client-consultant relationship from an activity-based to a results-based transaction. Asia Pacific Public Relations Journal, 3 2: 1-15.
Organisational responses following crises: The importance of taking responsibility
McDonald, L. and Härtel, C. E. J. (2001) Organisational responses following crises: The importance of taking responsibility. Asia-Pacific Public Relations Journal, 3 1: 1-20.
Dangerous waters: strategies for improving well-being at work
Hartel, C. E. J. (2000) Dangerous waters: strategies for improving well-being at work. Personnel Psychology, 53 2: 472-475.
Biodata indicators of receptivity to diversity
Härtel, C. E. J. (2000) Biodata indicators of receptivity to diversity. The Industrial-Organizational Psychologist, 37 3: .
Ayoko, O. B. and Härtel, C. E. J (2000) Cultural differences at work: How managers deepen or lessen the cross-racial divide in their workgroups. Queensland Review, 7 1: 77-87.
Diversity is not a problem to be managed by organisations but openness to perceived dissimilarity is
Härtel, Charmine E. J. and Fujimoto, Yuka (2000) Diversity is not a problem to be managed by organisations but openness to perceived dissimilarity is. Journal of Australian and New Zealand Academy of Management, 6 1: 14-27.
Diversity is not the problem - openness to perceived dissimilarity is
Hartel, Charmaine E. J. and Fujimoto, Yuka (2000) Diversity is not the problem - openness to perceived dissimilarity is. Journal of Management and Organization, 6 1: 14-27. doi:10.5172/jmo.2000.6.1.14
Emotional intelligence and affective events in the workplace
Ashkanasy, N. M. and Hartel, C. (2000) Emotional intelligence and affective events in the workplace. International Journal of Psychology, 35 3/4: 293-293.
Openness to dissimilarity moderates the consequences of diversity in well-established groups
Fujimoto, Y., Härtel, C. E. J, Härtel, G. F. and Baker, N. J. (2000) Openness to dissimilarity moderates the consequences of diversity in well-established groups. Asia Pacific Journal of Human Resources, 38 3: 46-61. doi:10.1177/103841110003800305
McDonald, L. and Härtel, C. E. J. (2000) Peanut butter, salmonella poisoning and children: On becoming “involved” and angry following a company crisis. Queensland Review, 7 1: 69-76.
Hartel, C. E. (2000) Stephen Williams and Lesley Cooper. Dangerous waters: Strategies for improving well-being at work. Chichester, UK: John Wiley & Sons, 1999, 227 pages. Personal Psychology: A Journal of Applied Research, 53 2: 472-475.
The influence framework: A theoretical bridge between power and organisational effectiveness
Hay, P. and Härtel, C. E. J. (2000) The influence framework: A theoretical bridge between power and organisational effectiveness. Australian Journal of Communication, 27 2: 131-154.
Hay, P. and Härtel, C. E. J. (2000) Toward improving the success of change management efforts: Modelling the factors contributing to employee’s resistance during change implementation.. Management Development Forum, 3 1: 91-120.
Development and test of the two-stage model of performance appraisal
Härtel, Charmine E. J. (1999) Development and test of the two-stage model of performance appraisal. Asia Pacific Journal of Human Resources, 37 2: 76-91. doi:10.1177/103841119903700207
Hartel, Charmine E. J. (1999) Global vision: Cultural processes in performance appraisal and group loyalty and international testing issues. The Industrial-Organizational Psychologist, 37 1: 104-107.
Härtel, Charmine E. J.. (1999) International approaches to incentives, performance evaluation, and policy implementation—Findings from England, Australia, and the U.S.A.. The Industrial-Organizational Psychologist, 36 4: .
Hartel, C. E. (1999) A model for predicting the effects of employee-customer interactions on consumer attitudes, intentions, and behaviours. The role of emotional intelligence inservice encounters. Australian Journal of Communication, 26 2: 77-87.
Ayoko, O. B. and Hartel, C. E. (1999) Effects of leaders' behaviours and attitudes on task and social outcomes of culturally heterogeneous work groups: Development of a theoretical model and a research agenda.. Australian Journal of Psychology, 51 Supplement 1999: 2.
Mcdonald, L. and Hartel, C. E. (1999) Effects of organisational responses to consumer mishaps on consumer behaviour may vary with crisis type: Deriving implicaitons for company response choice from theory. Australian Journal of Psychology, 51 Supplement 1999: 66.
Barker, S. and Hartel, C. E. (1999) Emotional competence of service providers positively affects consumer attitudes, intentions, and behaviours: A theoretical model. Australian Journal of Psychology, 51 Supplement 1999: 3.
Härtel, Charmine E. J., Douthitt, Shane S., Härtel, Gunter and Yarbrough Douthitt, Sarah (1999) Equally qualified but unequally perceived: Openness to perceived dissimilarity as a predictor of race and sex discrimination in performance judgments. Human Resource Development Quarterly, 10 1: 79-89. doi:10.1002/hrdq.3920100107
Hartel, C. E. (1999) Global vision (formerly Vantage 2000): Recent advances in research on decision making and innovation and an often overlooked resource - university research centers.. The Industrial-Organizational Psychologist, 36 2: 95-100.
Hartel, C. E. (1999) Global vision: International approaches to incentives, performance evaluation, and policy implementation - findings from England, Australia, and the U.S.. The Industrial-Organizational Psychologist, 36 4: .
Hartel, C. E. (1999) Global vision: Summary of selected papers from the 1998 international congress of applied psychologists. The Industrial-Organizational Psychologist, 36 3: 87-91.
Härtel, C. E. J. (1999) In search of a unified definition of organisational political behaviour: Evidence for a multi-level approach. Journal of the Australian and New Zealand Academy of Management, 5 1: 26-34. doi:10.5172/jmo.1999.5.1.26
Investigating service quality in demographically similar and dissimilar customer-provider dyads
Barker, S., Hartel, C. E. and Barker, T. (1999) Investigating service quality in demographically similar and dissimilar customer-provider dyads. Australian Journal of Psychology, 51 Supplement 1999: 3.
Gough, H. and Hartel, C. E. (1999) Links between emotional competence, emotional climate, and satisfaction. Empirical results and implications for construct development and measurement.. Australian Journal of Psychology, 51 Supplement 1999: 58.
Hay, P. and Hartel, C. E. (1999) Political resistance in the implementation of organisational change: Development of a theoretical model. Australian Journal of Psychology, 51 Supplement 1999: 101.
O'Shea, M., Ashkanasy, N. M., Gallois, C. and Hartel, C. E. (1999) The relationship between the work environment and work attitudes/behaviours: A preliminary test of affective events theory. Australian Journal of Psychology, 51 Supplement 1999: 15.
Hartel, Charmine E. J., Barker, Sunita and Baker, Nathan J. (1999) The role of emotional intelligence in service encounters: A model for predicting the effects of employee-customer interactions on consumer attitudes, intentions, and behaviours. Australian Journal of Communication, 26 2: 77-87.
Härtel, Charmine E. J. (1998) Recent advances in research on decision making and innovation and an often overlooked resource—University research centers. The Industrial-Organizational Psychologist, 35 4: .
Härtel, C. E. J. (1998) Recent advances in diversity research: When diversity has positive outcomes for organizations and when it does not. The Industrial-Organizational Psychologist, 36 4: .
Hartel, Charmine E. J., McColl-Kennedy, Janet R. and McDonald, Lynette M. (1998) Incorporating attributional theory and the theory of reseaoned action within an affective events theory framework to produce a contingency predictive model of consumer reactions to organizational mishaps. Advances in Consumer Research, 25 1: 428-432.
Härtel, C. E. J., Härtel, G. F. and Barney, M. F. (1998) SHAPE: improving decision-making by aligning organizational characteristics with decision-making requirements and training employees in a metacognitive framework for decision-making and problem-solving. Training Research Journal, 4 79-101.
Vantage 2000: Romance in the workplace and I/O across the world
Härtel, Charmine E. J. (1998) Vantage 2000: Romance in the workplace and I/O across the world. The Industrial-Organizational Psychologist, 35 3: 71-77.
Härtel, Charmine E. J. (1997) Vantage 2000: Using computer-based technology to advance I/O psychology towards time-oriented and dynamic methodologies and practices. The Industrial-Organizational Psychologist, 35 2: .
Härtel, Charmine E. J. and Härtel, Günter F. (1997) SHAPE-assisted intuitive decision making and problem solving: Information-processing-based training for conditions of cognitive busyness. Group Dynamics, 1 3: 187-199. doi:10.1037/1089-2699.1.3.187
Härtel, Charmine E. J. (1997) Vantage 2000: Emotions in organisations—Time for this cinderella to step into the limelight of organizational behavior research. The Industrial-Organizational Psychologist, 35 1: 87-89.
Härtel, Charmine E. J. (1997) Vantage 2000: Multiple lens - The ability to see the ‘culture’ in one’s self is crucial for effective diversity research and cross-cultural interactions. The Industrial-Organizational Psychologist, 34 4: 93-102.
Recruitment and selection of academic staff: Perceptions of department heads and job applicants
Crothall, Jodi, Callan, Victor and Härtel, Charmine E. J. (1997) Recruitment and selection of academic staff: Perceptions of department heads and job applicants. The Journal of Higher Education Policy and Management, 19 2: 99-110.
Härtel, Charmine E. J. (1996) Vantage 2000: More than a matter of “Bootstraps”: Under-explored Contributors to gender differences in organizational outcomes. The Industrial-Organizational Psychologist, .
Making decision making training work
Härtel, C. E. J. and Härtel, G. F. (1996) Making decision making training work. Training Research Journal, 2 69-84.
Vantage 2000: Rewarding behaviors
Härtel, Charmine E. J. (1995) Vantage 2000: Rewarding behaviors. The Industrial-Organizational Psychologist, 33 2: 29-35.
Onward, upward, and "down under"
Härtel, C. E. J. (1995) Onward, upward, and "down under". The Industrial-Organizational Psychologist, 32 4: 47-53.
Vantage 2000: Humanizing work and the workplace
Härtel, C. E. J. (1994) Vantage 2000: Humanizing work and the workplace. The Industrial-Organizational Psychologist, 32 2: 25-29.
Vantage 2000: Employees as HR agents - Trainers, schedulers, rewarders
Härtel, C. E. J. (1994) Vantage 2000: Employees as HR agents - Trainers, schedulers, rewarders. The Industrial-Organizational Psychologist, 32 1: 55-59.
Gender differences in anticipated pay negotiation strategies and outcomes
Kaman, V. S. and Härtel, C. E. J (1994) Gender differences in anticipated pay negotiation strategies and outcomes. Journal of Business And Psychology, 9 2: 183-197. doi:10.1007/BF02230636
Vantage 2000: Diversity Mentoring, uplifting downsizing, techno‑commuting and other vantage points
Härtel, C. E. J. (1994) Vantage 2000: Diversity Mentoring, uplifting downsizing, techno‑commuting and other vantage points. The Industrial-Organizational Psychologist, 31 3: 87-90.
Vantage 2000: Future orientations
Härtel, C. E. J. (1993) Vantage 2000: Future orientations. The Industrial-Organizational Psychologist, 31 2: .
Vantage 2000: The changing social aspects of employment
Härtel, C. E. J. (1993) Vantage 2000: The changing social aspects of employment. The Industrial-Organizational Psychologist, 30 4: 61-64.
Härtel, C. E. J. (1993) Rating format research revisited: Format effectiveness and acceptability depend on rater characteristics. Journal of Applied Psychology, 78 2: 212-217. doi:10.1037/0021-9010.78.2.212
The Industrial-Organizational Psychologist
Härtel, C. E. J. (1993) The Industrial-Organizational Psychologist. The Industrial-Organizational Psychologist, 30 3: 67-70.
Diversity topics at the Academy of Management
Härtel, C. E. J. (1992) Diversity topics at the Academy of Management. The Industrial-Organizational Psychologist, 30 2: 48-50.
Hartel, C. E. J. (1991) Improving team-assisted diagnostic decision-making: Some training propositions and an empirical test (Doctoral dissertation, Colorado State University, 1991).. Dissertation Abstracts International, 52 09: 5006B-50006B.
Summary of SIOP panel "Psychology on trial: Legitimacy of statistical testimony in Title VII cases"
Härtel, Charmine E. J. and Cleveland, Jeanette N. (1990) Summary of SIOP panel "Psychology on trial: Legitimacy of statistical testimony in Title VII cases". The Industrial-Organizational Psychologist, 28 1: 38-40.
Acculturation’s Role in Hybrid Organising
Mafico, N., Krzeminska, A. and Hartel, C.E.J. (2018). Acculturation’s Role in Hybrid Organising. In: Australian Centre for Entrepreneurship Research (ACERE) Conference, Brisbane, Australia, (). 6-9 February 2018.
Ellis, P., Hartel, C. E. J., Krzeminska, A. and Barnard, R. (2018). How do the management activities of founding-owner managers change during the transition from a small to a medium enterprise? Extending the Theory of Letting Go. In: Australian Centre for Entrepreneurship Research (ACERE) Conference, Brisbane, Australia, (). 6-9 February 2018.
In Search of Wellbeing: When is Entrepreneurship the Answer?
Markowska, M., Brundin, E. and Hartel, C. E. J. (2018). In Search of Wellbeing: When is Entrepreneurship the Answer?. In: 78th Annual Meeting of the Academy of Management, AOM 2018. 78th Annual Meeting of the Academy of Management, Chicago IL United States, (). 10-14 August 2018. doi:10.5465/AMBPP.2018.76
Evaluating design effectiveness for public sector services: An introduction to XE
Langham, Jo'Anne, Paulsen, Neil and Hartel, Charmine (2017). Evaluating design effectiveness for public sector services: An introduction to XE. In: Proceedings of the 12th European Conference on Innovation and Entrepreneurship, ECIE 2017. 12th European Conference on Innovation and Entrepreneurship, ECIE 2017, Paris, , (706-713). September 21, 2017-September 22, 2017.
The effect of race and accent on the career progression of managers in Australia
Sultana, N., Hartel, C. E. J. and Okimoto, T. (2017). The effect of race and accent on the career progression of managers in Australia. In: CIHRM Conference, New York, NY, United States, (). 19-20 May 2017.
Ethical self transforming leadership
Roux, M. and Hartel, C.E.J. (2016). Ethical self transforming leadership. In: Australian and New Zealand Academy of Management Conference, Brisbane, QLD, Australia, (). 6-9 December, 2016.
Wijewardena, N., Hartel, C.E.J. and Samaratunge, R. (2016). It’s No Laughing Matter! Managerial Humor as an Affective Event for Gaining Positive Employee Outcomes. In: International Conference on Emotions and Organizational Life: EMONET X, Rome, Italy, (1-1). 4-5 July 2016.
The actual and imagined customer experiences of blood donation: a customer value perspective
Russell-Bennett, Rebekah, Previte, Josephine, Hartel, Charmine, Smith, Geoff and Zainuddin, Nadia (2016). The actual and imagined customer experiences of blood donation: a customer value perspective. In: Conference Proceedings SERVSIG 2016. AMA Servsig, Maastricht, The Netherlands, (777-782). 17-19 June 2016.
The role of other people in the emotional experience of an altruistic service
Russell-Bennett, R., Glavas, C., Hartel, C. E. J., Previte, J. and Smith, G. (2016). The role of other people in the emotional experience of an altruistic service. In: International Conference on Emotions and Organizational Life: EMONET X, Rome Italy, (). 4-5 July 2016.
The use of social media in public e-procurement: some possibilities and challenges
As-Saber, Sharif, Rahman, Shams, Rahim, Md Mahbubur, Cairns, George, Härtel, Charmine and Waheduzzaman, Wahed (2013). The use of social media in public e-procurement: some possibilities and challenges. In: Proceedings of the 24th Australasian Conference on Information Systems. 24th Australasian Conference on Information Systems (ACIS), Melbourne, VIC, Australia, (). 4-3 December 2014.
Climate and culture of a positive work environment
Ashkanasy, Neal M. and Härtel, C. E. J. (2012). Climate and culture of a positive work environment. In: 27th Annual Meeting of the Society for Industrial and Organizational Psychology, San Diego, California, USA, (). 26-28 April 2012.
Langham, Jo’Anne, Paulsen, Neil and Hartel, Charmine E. J. (2012). Improving tax compliance strategies: can the theory of planned behaviour predict business compliance?. In: Margaret McKerchar, Michael Walpole and Binh Tran-Nam, Special edition: Atax 10th International Tax Administration Conference. Atax 10th International Tax Administration Conference, Sydney, Australia, (364-402). 2 - 3 April 2012.
Chan, J., Hartel, C. and Mallett, C. (2011). A sport leadership program for coaches and sport management: An intervention for enhancing leadership quality to support positive youth development. In: UQ Business School Research Colloquium, Brisbane, Australia, (10-10). 23 September 2011.
Ma, R., Härtel, C. E. J. and As-Saber, S. (2011). Need to know: Lessons from Sino-Australian business negotiators on the importance of Guanxi, emotions and generational differences in Chinese negotiation behaviour. In: International Research QIK 2011 : Conference Proceedings of the 10th International Conference of Quality, Innovation and Knowledge Managment : Aligning Innovation in Developed and Emerging Economies. 10th International Research Conference on Quality, Innovation and Knowledge Management (QIK), Kuala Lumpur, Malaysia, (347-357). 15-18 February 2011.
Transformational leadership and citizenship behavior: The effects of paternalism and collectivism
Sendjaya, S., Hartel, C. E. J. and Butarbutar, I. D. (2011). Transformational leadership and citizenship behavior: The effects of paternalism and collectivism. In: 2011 Academy of Management Annual Meeting, San Antonio, TX, United, (). 12-16 August 2011.
Lu, Ying, Samaratunge, Ramanie and Härtel, Charmine (2010). Acculturation strategy and its impact on job satisfaction: The case of professional Chinese immigrants in the Australian workplace. In: 24th Annual Australian and New Zealand Academy of Management Conference: Managing for Unknowable Futures. 24th ANZAM Conference 2010, Adelaide, SA, Australia, (). 8-10 December 2010.
Composition of intra-organizational developmental network, context and developmental outcomes
Trau, R. N. C. and Härtel, C. E. J. (2010). Composition of intra-organizational developmental network, context and developmental outcomes. In: 2010 Academy of Management Meeting, Montreal, Canada, (). 6-10 August 2010.
Organisational culture and the shaping of a positive work environment
Härtel, C. and Ashkanasy, N. (2010). Organisational culture and the shaping of a positive work environment. In: Vicky Mrowinski, Michael Kyrios and Nicholas Voudouris, Abstracts of the 27th International Congress of Applied Psychology ICAP2010. 27th International Congress of Applied Psychology, Melbourne, VIC, Australia, (427-427). 11-16 July 2010.
Liu, Xiaoyu and Härtel, Charmine (2010). Team member emotional exchanges and workgroup performance: Workgroup emotional climate and emotional labor as important team features. In: Neal Ashkanasy, Charmine Härtel and Wilf Zerbe, Seventh International Conference on Emotions and Organizational Life Book of Abstracts. Seventh International Conference on Emotions and Organizational Life (EMONET VII), Montreal, Canada, (20-21). 4-5 August 2010.
Butarbutar, Ivan D., Sendjaya, Sen and Härtel, Charmine E. J. (2010). The mediating effects of ethical climate on the relationship between servant leadership and organizational citizenship behaviour. In: 24th Annual Australian and New Zealand Academy of Management Conference: Managing for Unknowable Futures. 24th ANZAM Conference 2010, Adelaide, SA, Australia, (). 8-10 December 2010.
When stigmatized identity meets organizational context: Consequences of workplace stigmatization
Trau, R. N. C. and Hartel, C. E. J. (2010). When stigmatized identity meets organizational context: Consequences of workplace stigmatization. In: Proceedings of: Seventh Asia Academy of Management 2010 Conference. Asian Management: Challenges and Opportunities in Turbulent Times. 7th Asia Academy of Management 2010 Conference (AAOM 2010), Macau, China, (). 12-14 December 2010.
Liu, Xiaoyu, Sun, Jianmin and Hartel, Charmine (2010). Workgroup emotional climate and workgroup performance: Moderating role of emotional labor and mediating role of group efficacy. In: Shengsheng Huang, The Fourth IACMR Conference, Shangai, China, (). 16-20 June 2010.
Integration of skilled immigrants into the Australian labour market - The impending issues
Mahmud, Sharmin, Alam, Quamrul and Härtel, Charmine (2009). Integration of skilled immigrants into the Australian labour market - The impending issues. In: Torben Pedersen and Tunga Kiyak, Proceedings of the 51st Annual Meeting of the Academy of International Business. 51st Annual Meeting of the Academy of International Business Conference, San Diego, CA, U.S.A., (174-175). 27-30 June 2009.
Haertel, Charmine E. J., Ashkanasy, Neal M. and Zerbe, Wilfred J. (2009). Overview. In: Hartel, CEJ, Ashkanasy, NM and Zerbe, WJ, Emotions in Groups, Organizations and Cultures. 6th International Conference on Emotions and Organizational Life, Fontainebleau France, (XVII-XXV). Jul 17-19, 2008.
Ma, R. and Härtel, C. E. J. (2009). The role of affect and affective events in Chinese negotiators' perceptions of Guanxi in Sino-Australian negotiation. In: Nicholsa Beaumont, 23rd ANZAM Conference 2009 'Sustainability Management and Marketing: Book of Abstracts. 23rd Annual Australian and New Zealand Academy of Management Conference, Melbourne, VIC, Australia, (). 1-4 December 2009.
Samaratunge, Ramanie, Härtel, Charmine and Wijewardena, Nilupama (2009). The role of informal networks in social integration of Australian immigrants from developing nations: To bond or not to bond?. In: Administrative Sciences Association of Canada (ASAC) Conference, Ontario, Canada, (). 6-9 June 2009.
Turning to my community for survival: Coping with organizational exclusion via group identification
Trau, Raymond Nam Cam and Härtel, Charmine .E.J. (2009). Turning to my community for survival: Coping with organizational exclusion via group identification. In: Academy of Management Conference, Chicago, IL, U.S.A., (). 7-11 August 2009.
Developing measure of team emotional climate in China
Liu, Xiaoyu, Sun, Jianmin and Haertel, Charmine E. J. (2008). Developing measure of team emotional climate in China. In: International Journal of Psychology. , , (285-285). .
Hartel, Charmine, Russell, Kay, Lloyd, Shannon and Russell-Bennett, Rebekah (2008). Emotion regulation in service. In: International Journal of Psychology. , , (374-374). .
Creating positives from the negatives: The Victorian public sector response to bullying & harassment
McKeown, Tui, Vimes, Greg and Härtel, Charmine (2008). Creating positives from the negatives: The Victorian public sector response to bullying & harassment. In: 6e Conférence internationale sur le harcèlement psychologique: moral au travail. 6th International Conference on Workplace Bullying: Sharing our Knowledge. Résumés / Abstracts (Dir./Eds.). 6e Conférence internationale sur le harcèlement psychologique: moral au travail. 6th International Conference on Workplace Bullying: Sharing our Knowledge (Bullying 2008), Montréal, Canada, (87-88). 4-6 June 2008.
Emotions as a learned outcome and learning as an affective outcome
Härtel, Charmine E. J. and Ganegoda, Deshani B. (2008). Emotions as a learned outcome and learning as an affective outcome. In: Neal Ashkanasy, Charmine Härtel and Wilf Zerbe, Emonet VI: Sixth International Conference on Emotions and Organizational Life. Conference Program and Paper Abstracts. Emonet VI: Sixth International Conference on Emotions and Organizational Life, Fontainebleau, France, (14-14). 17-19 July 2008.
Executive coaching and the succession process within a family business environment
Bozer, G., Levin, L. and Härtel, C.E.J. (2008). Executive coaching and the succession process within a family business environment. In: Academy of World Business Marketing and Management Conference, Rio de Janeiro, Brazil, (). July 2008.
Executive coaching in a family business environment
Bozer, G., Levin, L. and Härtel, C. E. J. (2008). Executive coaching in a family business environment. In: 2nd Georges Doriot Conference, Paris, France, (). 15-16 May 2008.
Heart vs mind: What function do emotional and cognitive loyalty serve?
Härtel, Charmine E. J., Russell-Bennett, Rebekah, Lloyd, Shannon L. and Russell, Kay (2008). Heart vs mind: What function do emotional and cognitive loyalty serve?. In: Neal Ashkanasy, Charmine Härtel and Wilf Zerbe, Emonet VI: Sixth International Conference on Emotions and Organizational Life. Conference Program and Paper Abstracts. Emonet VI: Sixth International Conference on Emotions and Organizational Life, Fontainebleau, France, (13-13). 17-19 July 2008.
Justice-based diversity management: The path to social change
Fujimoto, Y. and Härtel, C.E.J. (2008). Justice-based diversity management: The path to social change. In: Managing diversity : European destiny and hope : conference proceedings EURAM 2008. European Academy of Management Conference, Bled, Slovenia, (). 14-17 May 2008.
Moving beyond employee involvement and participation: The case for deliberative democracy
Fujimoto, Yuka and Härtel, Charmine E. J. (2008). Moving beyond employee involvement and participation: The case for deliberative democracy. In: Tamara Kaše and Tina Vujašković, EURAM 2008: 8th Annual Conference. Managing Diversity: European Destiny and Hope. Conference Proceedings. EURAM 2008: 8th Annual Conference on Managing Diversity, Ljubljana, Bled, Slovenia, (). 14-17 May 2008.
New directions in emotions research
Hartel, Charmine (2008). New directions in emotions research. In: Aron O’Cass and Herman Tse, 3rd Asia Pacific Symposium on Emotions in Worklife: Program and Book of Abstracts. 3rd Asia Pacific Symposium on Emotions in Worklife, Newcastle, N.S.W., Australia, (41-41). 28-29 November 2008.
OVERVIEW: EMOTIONS, ETHICS, AND DECISION-MAKING
Zerbe, Wilfred J., Haertel, Charmine E. J. and Ashkanasy, Neal M. (2008). OVERVIEW: EMOTIONS, ETHICS, AND DECISION-MAKING. In: Zerbe, WJ, Hartel, CEJ and Ashkanasy, NM, 5th International Conference on Emotions and Organizational Life, Atlanta Ga, (XV-XXIV). Aug 10-12, 2006.
Positives from negatives: Building a positive workplace environment framework to counteract bullying
McKeown, T., Bryant, M., Härtel, C. E. J. and Vines, G. (2008). Positives from negatives: Building a positive workplace environment framework to counteract bullying. In: M. Wilson, Proceedings of the 22nd ANZAM Conference 2008: Managing in the Pacific Century. 22nd ANZAM Conference 2008, Auckland, New Zealand, (ERA -unavailable-ERA -unavailable). 2-5 December 2008.
Promoting constructive approaches to emotions during major change
Härtel, C. E. J. and Kimberley, N. (2008). Promoting constructive approaches to emotions during major change. In: Academy of Management Conference, Anaheim, CA, U.S.A., (). 8-13 August 2008.
Role of affect and interactional justice in moral leadership
Haertel, Charmine E. J. and Ganegoda, Deshani B. (2008). Role of affect and interactional justice in moral leadership. In: Wilfred J. Zerbe, Charmine E.J. Härtel and Neal M. Ashkanasy, Emotions, Ethics and Decision-Making. 5th International Conference on Emotions and Organizational Life, Atlanta, GA, United States, (155-180). 10-12 August 2006. doi:10.1016/S1746-9791(08)04007-8
Mahmud, Sharmin, Alam, Quamrul and Härtel, Charmine (2008). Skill shortage and underutilization of educated immigrants in the Australian labour market: A paradox. In: International Academy of Business and Economics Conference, Stockholm , Sweden, (). 6-8 June 2008.
The conditions leading to positive outcomes for members of culturally diverse work
Lloyd, S. L. and Härtel, C. E. J. (2008). The conditions leading to positive outcomes for members of culturally diverse work. In: Academy of Management Conference, Anaheim, CA, U.S.A., (). 8-13 August 2008.
Härtel, C. E. J., Alam, Q. and Samaratunge, R. (2008). The process of cultural acculturation in multicultural workplaces: Experiences of professional immigrants from South Asia. In: Proceedings of the 22nd Australian and New Zealand Academy of Management Conference 2008: Managing in the Pacific Century. 22nd ANZAM Conference 2008, Auckland, New Zealand, (1-20). 2 - 5 December 2008.
What are we really negotiating for? A study of Sino-Australian business negotiations
As-Saber, S. N., Ma, R. and Härtel, C. E. J. (2008). What are we really negotiating for? A study of Sino-Australian business negotiations. In: ANZIBA China Governance and Management Forum, Melbourne, VIC, Australia, (). 6-7 June 2008.
Kimberley, Nell and Haertel, Charmine E. J. (2007). Building a climate of trust during organizational change: the mediating role of justice perceptions and emotion. In: Charmine E.J. Härtel, Neal M. Ashkanasy and Wilfred J. Zerbe , Functionality, Intentionality and Morality. 5th International Conference on Emotions and Worklife (Emonet V), Atlanta, GA, United States, (237-264). 10-12 August 2006. doi:10.1016/S1746-9791(07)03010-6
Härtel, C. E. J. and Page, K. (2007). Caring for caregivers. In: APSEW 2007 : Program. 2nd Asia-Pacific Symposium of Emotions in Worklife, Gold Coast , Australia, (). 23 November 2007.
Competing fears in individual moral judgments
Härtel, Charmine E.J. and Ganegoda, Deshani (2007). Competing fears in individual moral judgments. In: ISRE 2007: Book of Abstracts. International Society for Research on Emotion Conference, Coolum, QLD, Australia, (17-18). 11-14 July 2007.
Development of a diversity openness climate organizational measure
Härtel, Charmine E.J. and Fujimoto, Yuka (2007). Development of a diversity openness climate organizational measure. In: EURAM 2007 : Current management thinking : drawing from social sciences and humanities to address contemporary challenges. European Academy of Management Conference,, Paris, France, (89-89). 16-19 May 2007.
Emotional learning as a subset of individual and organizational learning
Deshanim, Ganegoda and Härtel, Charmine (2007). Emotional learning as a subset of individual and organizational learning. In: EURAM2007 in Paris: European Academy of Management Conference, Paris, France, (). 16-19 May 2007.
Executive coaching in a family business environment
Bozer, Gil, Levin, Leon and Härtel, C. E. J. (2007). Executive coaching in a family business environment. In: Proceedings of the 14th Annual Conference of the American Society of Business and Behavioural Sciences. ASBBS 2007: American Society of Business and Behavioural Sciences 14th Annual Meeting, Las Vegas, NV, U.S.A., (). 22-25 February 2007.
How to build a healthy emotional culture and avoid a toxic culture
Härtel, C. E. J. (2007). How to build a healthy emotional culture and avoid a toxic culture. In: European Academy of Management Conference EURAM 2007, Paris, France, (). 16-19 May 2007.
Identity orientations and peer supportive relationships in demographically diverse organizations
Trau, Raymond N. C. and Hartel, Charmine E. J. (2007). Identity orientations and peer supportive relationships in demographically diverse organizations. In: 2007 Academy of Management. Doing well by doing good: Program. AoM 2007: Academy of Management Conference. Doing well by doing good, Philadelphia, PA, U.S.A., (358-358). 3-8 August 2007. doi:10.5465/AMBPP.2007.26536375
Pekerti, A., Sendjaya, S., Ayoko, O. B. and Hartel, C. (2007). Leading others to go the extra mile: The mediating role of followers' affects between servant leadership and organisational citizenship behaviours. In: Institutions and Organisations in an International Context: Proceedings of the ANZIBA Conference. Australia-New Zealand International Business Academy 2007 Conference, Newcastle, Australia, (not found-not found). 9-10 November, 2007.
Role of affect and interactional justice in moral leadership
Härtel, C.E.J. and Ganegoda, D.B. (2007). Role of affect and interactional justice in moral leadership. In: 7th Australian Industrial and Organisational Psychology Conference, Adelaide, Australia, (). 28-30 June 2007.
The use of power in Aboriginal organisations
Appo, D. and Härtel, C.E.J. (2007). The use of power in Aboriginal organisations. In: 21st ANZAM 2007 Conference Proceedings: Managing our Intellectual and Social Capital. 21st Annual Meeting of the Australian and New Zealand Academy of Management (ANZAM), Sydney, NSW, Australia, (). 4-7 December 2007.
Why are businesses brand loyal? A functional approach to three dimensions of B2B brand loyalty
Zainuddin, Nadia, Russell-Bennett, Rebekah and Härtel, Charmin E. J (2007). Why are businesses brand loyal? A functional approach to three dimensions of B2B brand loyalty. In: Proceedings 2007 Australia And New Zealand Marketing Academy Conference (ANZMAC). Australia and New Zealand Academy of Management Conference, Dunedin, New Zealand, (1872-1879). 3-5 December 2007.
A functional approach to brand loyalty: An exploratory study
Russell-Bennett, Rebekah, Härtel, Charmine E. J., Worthington, Steve and Dickson, Paul A. (2006). A functional approach to brand loyalty: An exploratory study. In: George J. Avlonitis, Nikolaos Papavassiliou and Paulina Papastathopoulou, Sustainable Marketing Leadership: A synthesis of polymorphous axioms, strategies and tactics. Proceedings of the 35th EMAC Conference. EMAC 2006: 35th European Marketing Academy Conference, Athens, Greece, (). 23-26 May 2006.
Kimberley, Nell and Hartel, Charmine E. J. (2006). A reversal of perspective: Examining major change from employee perceptions of justice, emotions and trust. In: Jessica Kennedy and Lee Di Milia, Proceedings of the 20th ANZAM Conference. "Management: Pragmatism, Philosophy, Priorities". ANZAM 2006: Australia and New Zealand Academy of Management Conference, Yeppoon, QLD, Australia, (ERA -unavailable-ERA -unavailable). 6-10 December 2006.
A tri-dimensional approach to loyalty
Russell-Bennett, R. and Härtel, C. E. J. (2006). A tri-dimensional approach to loyalty. In: The Asia-Pacific Symposium on Emotions in Worklife Book of Abstracts. Asia-Pacific Symposium of Emotions in Worklife, Clayton, VIC, Australia, (). 24 November 2006.
Applications of emotions research to service provider management
Härtel, C. E., Bennett, R. and Ganegoda, D. (2006). Applications of emotions research to service provider management. In: Combined Abstracts of 2006 Australian Psychology Conferences: The Abstracts of the 35th Annual Meeting of the Society of Australasian Social Psychologists (SASP). SASP 2006: The 35th Annual Meeting of the Society of Australasian Social Psychologists, Brisbane, Australia, (30-30). 20-23 April 2006. doi:10.1080/00049530600940015
Do employee emotions mediate employee trust in the organization during major change?
Kimberley, N. and Härtel, C. E. J. (2006). Do employee emotions mediate employee trust in the organization during major change?. In: Book of Abstracts Fifth International Conference on Emotions and Organizational Life. Fifth International Conference on Emotions and Organizational Life, Atlanta, USA, (19-19). 10-12 August 2006.
Emotional expression and the gender divide
Härtel, Charmine E. J., Bennett, Rebekah and Lloyd, Shannon (2006). Emotional expression and the gender divide. In: 2006 Academy of Management Annual Meeting Proceedings. 2006 Academy of Management Annual Meeting: Knowledge, Action and the Public Concern, Atlanta, Georgia., (223-223). 11-16 August 2006.
For-profit activity and human value: Are they compatible, and what can business do about it?
Neesham, Cristina, Hartel, Charmine, Coghill, Ken and Sarros, James (2006). For-profit activity and human value: Are they compatible, and what can business do about it?. In: Jessica Kennedy and Lee Di Milia, Proceedings of the 20th ANZAM Conference. "Management: Pragmatism, Philosophy, Priorities". Australia and New Zealand Academy of Management Conference (20th, ANZAM, 2006), Yeppoon, QLD, Australia, (1-18). 6-10 December 2006.
Geopolitics and Governance: In Search of a Framework
As-Saber S. N. and Härtel, C. E. J. (2006). Geopolitics and Governance: In Search of a Framework. In: 2006 NAPSIPAG Annual Conference "Innovation, Policy Transfer And Governance: Requirements for A Contribution to Social and Human Development". Asia-Pacific Schools and Institutes of Public Administration and Governance (NAPSIPAG) conference, Sydney, Australia, (). 4-5 December 2006.
Handling emotion-driven complaints in the financial services industry: An Australian case study
Russell, Kay, Bennett, Rebekah and Härtel, Charmine (2006). Handling emotion-driven complaints in the financial services industry: An Australian case study. In: FISC 2006: 15th Annual Frontiers in Services Conference, Brisbane, QLD, Australia, (). 29 June-2 July 2006.
Ma, Ruby, Härtel, Charmine and As-Saber, Sharif (2006). How do Chinese negotiators’ perceptions of guanxi impact on Sino-Australian negotiation? An Affective Events Theory Perspective. In: Asia-Pacific Symposium on Emotions in Worklife Book of Abstracts. The Asia-Pacific Symposium on Emotions in Worklife, Clayton, VIC, Australia, (). 24 November 2006.
Härtel, Charmine E.J. and Ma, Ruby Ming Ming (2006). How emotions shape the processes and outcomes of cross cultural communication and negotiation: An affective events theory perspective. In: Proceedings of the 48th Annual Meeting of the Academy of International Business. Annual Meeting of the Academy of International Business, Beijing, China, (143-143). 23-26 June 2006.
Motives for complaining to a third party
Bennett, R., Hartel, C., Nguyen, D. T. T. and Keeffe, D. (2006). Motives for complaining to a third party. In: Academy of Management 2006 Annual Meeting Proceedings: Organizational Behavior Paper Abstracts. Annual Meetings of the Academy of Management, Atlanta, Georgia, (80-80). 11-16 August, 2006.
Härtel, Charmine E.J. and Fujimoto, Yuka (2006). The SHRM application tool: Enabling organizational success through a continuous improvement process for HRM. In: EURAM, 6th Annual Conference Proceedings. European Academy of Management Conference, Oslo, Norway, (39-40). 17-20 May 2006.
Härtel, C. E. J. and Kimberley, N. (2006). The processes that shape customers’ perceptions of a company crisis: Examining the role of justice, emotions and trust in the financial costs of a company crisis. In: Yunus Ali and Maria van Dessel, ANZMAC 2006 conference proceedings: Advancing theory, maintaining relevance. Australian and New Zealand Marketing Academy Conference (ANZMAC 2006), Brisbane, Australia, (1-7). 4-6 December 2006.
Verbal and written emotional expression: When does gender matter?
Härtel, C. E. J. (2006). Verbal and written emotional expression: When does gender matter?. In: EURAM, 6th Annual Conference Proceedings. European Academy of Management Conference, Oslo, Norway, (74-74). 17-20 May 2006.
Youngsamart, Dau, Härtel, Charmine E. J., McWilliams, John, Fisher, Greg and Ma, Ruby Ming Ming (2006). Within culture differences and responses to ethical dilemmas: A study of Thai managers and professionals. In: Mary Ann Von Glinow and Tunga Kiyak, Proceedings of the 48th Annual Meeting of the Academy of International Business. Academy of International Business Conference, Beijing, China, (222-222). 23-26 June 2006.
A bounded emotionality perspective on organizational change and culture
Ashkanasy, N. M. and Hartel, C. E. J. (2005). A bounded emotionality perspective on organizational change and culture. In: Charmine E.J. Härtel, Wilfred J. Zerbe and Neal M. Ashkanasy, Emotions in Organizational Behavior. Conference on Emotions in Organizational Life, Gold Coast, QLD, Australia, (355-358). 3 June 2002.
A bounded emotionality perspective on the individual in the organization
Ashkanasy, NM, Zerbe, WJ and Hartel, CEJ (2005). A bounded emotionality perspective on the individual in the organization. In: Hartel, CEJ, Zerbe, WJ and Ashkanasy, NM, Emotions in Organizational Behavior. Conference on Emotions in Organizational Life, Gold Coast Australia, (113-115). Jun 03, 2002.
A bounded emotionality perspective on work characteristics
Zerbe, WJ and Hartel, CEJ (2005). A bounded emotionality perspective on work characteristics. In: Hartel, CEJ, Zerbe, WJ and Ashkanasy, NM, Emotions in Organizational Behavior. Conference on Emotions in Organizational Life, Gold Coast Australia, (287-291). Jun 03, 2002.
Affective climate and reactions to conflict in culturally heterogeneous workgroups
Ayoko, O. B., Hartel, C. and Callan, V. J. (2005). Affective climate and reactions to conflict in culturally heterogeneous workgroups. In: K. Mark Weaver, Academy of Management 2005 Annual Meeting Proceedings: A New Vision of Management in the 21st Century. Academy of Management 2005 Annual Meeting, Honolulu, Hawaii, (). 5-10 August, 2005.
McWilliams, John, Ma, Ruby and Härtel, Charmine E. J. (2005). Can experiential learning improve emotional intelligence and can that, in turn, improve the work performance of middle managers?. In: Doug Davies, Greg Fisher and Raechel Hughes, Engaging the multiple contexts of management: Convergence and divergence of management theory and practice: Proceedings of the 19th ANZAM Conference. 19th ANZAM Conference, Canberra, ACT, Australia, (). 7-10 December 2005.
Consumer complaining motives to third parties: A three-dimensional model
Bennett, R., Härtel, C. E .J and Nguyen, D. (2005). Consumer complaining motives to third parties: A three-dimensional model. In: 12th Annual AMA SERVSIG 2005 Services Marketing Pre-Conference Consortium, Phoenix, AZ, U.S.A., (). 5-6 October 2005.
Defining emotional levels and climate as context and events
Härtel, C. E. J. (2005). Defining emotional levels and climate as context and events. In: Responsible Management in an Uncertain World - EURAM 2005 Conference. EURAM Conference 2005, Munich, Germany, (). 4-7 May 2005.
McWilliams, J., Ma, R. M. M. and Härtel, C. E. J. (2005). Developing emotional intelligence in high potential middle managers: The role of experiential learning. In: Responsible Management in an Uncertain World - EURAM 2005 Conference. EURAM Conference 2005, Munich, Germany, (). 4-7 May 2005.
Development of a model of the antecedents and consequences of an inclusive team climate
Lloyd, S. L. and Härtel, C. E. J. (2005). Development of a model of the antecedents and consequences of an inclusive team climate. In: Doug Davies, Greg Fisher and Raechel Hughes, Engaging the multiple contexts of management: Convergence and divergence of management theory and practice: Proceedings of the 19th ANZAM Conference. 19th ANZAM Conference, Canberra, ACT, Australia, (ERA -unavailable-ERA -unavailable). 7-10 December 2005.
Development of a theory of workplace events
Härtel, C. E. J and Bennett, R. (2005). Development of a theory of workplace events. In: Academy of Management Conference, Hawaii, United States, (). 5-10 August 2005.
Development of the task and ego orientation at work questionnaire
Härtel, C. E. J., Hanrahan, S. and Cerin, E. (2005). Development of the task and ego orientation at work questionnaire. In: Australian and New Zealand Academy of Management Conference, Canberra, Australia, (). December 2005.
Fujimoto, Y, Hartel, CEJ and Panipucci, D (2005). Emotional experience of individualist-collectivist workgroups: Findings from a study of 14 multinationals located in Australia. In: Hartel, CEJ, Zerbe, WJ and Ashkanasy, NM, Emotions in Organizational Behavior. Conference on Emotions in Organizational Life, Gold Coast Australia, (87-111). Jun 03, 2002.
Emotions: Perspectives and practicalities
Härtel, Charmine E. J., Welpe, Isabell, Eisenberg, Jacob, Fischbach, Andrea, Spoerrle, Matthias and Minahan, Stella (2005). Emotions: Perspectives and practicalities. In: Frank Thomas Piller, EURAM 2005 Proceedings. EURAM 2005: The European Academy of Management Annual Conference. Responsible Management in an Uncertain World, Munich, Germany, (242-242). 4-7 May 2005.
Hartel, C, Bennett, R, Russell, K and Panipucci, D (2005). Experienced emotional labour from work-related emotional regulation - What has emotional intelligence got to do with it?. In: Australian Journal of Psychology. , , (128-128). .
Hartel, C., Bennett, R., Russell, K. and Panipucci, D. (2005). Experienced emotional labour from work-related emotional regulation: What has emotional intelligence got to do with it?. In: B. Myors, Conference Handbook: 6th Industrial & Organizational Psychology Conference. 1995 - 2005: A Decade of Progress in Science & Practice. Industrial and Organizational Psychological Conference 2005, Surfers Paradise, Gold Coast, (50-50). 30 June - 3 July, 2005.
GLBTRESEARCHNET: Global research and practitioner network investigating GLBT's workplace experiences
Creed, Douglas, Hartel, Charmine, Ragins, Belle Rose and Trau, Raymond N. C. (2005). GLBTRESEARCHNET: Global research and practitioner network investigating GLBT's workplace experiences. In: Academy of Management 2005 Annual Meeting. 65th AOM Annual Meeting: 2005 Annual Meeting of the Academy of Management. A New Vision of Management in the 21st Century, Honolulu, Oahu, HI, U.S.A., (). 5-10 August 2005. doi:10.5465/AMBPP.2005.18785092
Gender and emotional expression: Do the stereotypes reflect reality?
Härtel, C. E. J, Bennett, R. and Lloyd, S. L (2005). Gender and emotional expression: Do the stereotypes reflect reality?. In: Third Brisbane Symposium on Emotions and Worklife: Program and Book of Abstracts. Third Brisbane Symposium of Emotions in Worklife, Brisbane, Australia, (22-22). 25 November 2005.
Losing innocence: Finding the line between emotional bonds and boundaries in protective service work
Tan, Jacintha and Härtel, Charmine (2005). Losing innocence: Finding the line between emotional bonds and boundaries in protective service work. In: Frank Thomas Piller, EURAM 2005 Proceedings. EURAM 2005: The European Academy of Management Annual Conference. Responsible Management in an Uncertain World, Munich, Germany, (246-246). 4-7 May 2005.
Micro Finance programs: Caring for those missed by formal social protection mechanisms
Habib, M, Hartel, C. E. J., and As-Saber, S. (2005). Micro Finance programs: Caring for those missed by formal social protection mechanisms. In: Mohammad Hoque and World Business Institute, Proceedings of International Business Research Conference 2004. International Business Research Conference, Melbourne, Australia, (1-10). 15-16 November 2004.
Models of emotion management for change
Kimberley, N. and Härtel, C. E. J. (2005). Models of emotion management for change. In: Academy of Management : 2005 annual meeting proceedings. Academy of Management 2005 Annual Meeting: A new vision of management in the 21st century, Honolulu, USA, (). 5-10 August 2005.
Modification of affective events theory for cross-cultural communication/negotiation
Ma, R.M.M. and Härtel, C. E. J. (2005). Modification of affective events theory for cross-cultural communication/negotiation. In: Third Brisbane Symposium on Emotions and Worklife: Program and Book of Abstracts. Third Brisbane Symposium of Emotions in Worklife, Brisbane, Australia, (7-9). 25 November 2005.
Organizational behavior: An emotions perspective
Hartel, Charmine E. J., Zerbe, Wilfred P. and Ashkanasy, Neal M. (2005). Organizational behavior: An emotions perspective. In: Hartel, CEJ, Zerbe, WJ and Ashkanasy, NM, 3rd Conference on Emotions in Organizational Life, Gold Coast, Qld., Australia, (1-8). July 2002.
Overview: the Effect of Affect in Organizational Settings
Ashkanasy, Neal M., Zerbe, Wilfred J. and Haertel, Charmine E. J. (2005). Overview: the Effect of Affect in Organizational Settings. In: Ashkanasy, NM, Zerbe, WJ and Hartel, CEJ, Effect of Affect in Organizational Settings. 4th International Conference on Emotions and Organizational Life, London England, (XIII-XIX). Jun, 2004.
Ayoko, O. and Härtel, C. E. J. (2005). Productive and destructive reactions to conflict in diverse workgroups: The role of affective climate. In: Responsible Management in an Uncertain World - EURAM 2005 Conference. EURAM Conference, Munich, Germany, (). 4-7 May 2005.
Reflections on affective events theory: Where to now?
Härtel, C. E. J. (2005). Reflections on affective events theory: Where to now?. In: Academy of Management Conference, Hawaii, U.S.A, (). 5-10 August 2005.
Resistance to change from an emotions perspective
Härtel, C. E. J. and Kimberley, N. (2005). Resistance to change from an emotions perspective. In: Third Brisbane Symposium on Emotions and Worklife: Program and Book of Abstracts. Third Brisbane Symposium of Emotions in Worklife, Brisbane, Australia, (23-23). 25 November 2005.
Roles of MFI support of ICTs to aid socio-economic development
Habib, M. and Härtel, C.E.J. (2005). Roles of MFI support of ICTs to aid socio-economic development. In: Engaging the multiple contexts of management: Convergence and divergence of management theory and practice: Proceedings of the 19th ANZAM Conference. 19th ANZAM Conference, Canberra, Australia, (ERA -unavailable-ERA -unavailable). 7-10 December 2005.
Strategic decision-making and emotions
Härtel, C. E. J. (2005). Strategic decision-making and emotions. In: Responsible Management in an Uncertain World - EURAM 2005 Conference. EURAM Conference, Munich, Germany, (). 4-7 May 2005.
Subgroup formation and team climate in culturally diverse work teams
Lloyd, S. L. and Härtel, C. E. J. (2005). Subgroup formation and team climate in culturally diverse work teams. In: Australian Industrial and Organisational Psychology Conference, Gold Coast, QLD, Australia, (136-136). June 2005. doi:10.1080/00049530600940008
The emotional dimension of organizational culture: Defining this newly proposed construct
Pizer, M. K. and Härtel, C. E. J. (2005). The emotional dimension of organizational culture: Defining this newly proposed construct. In: Brett Myors, The Abstracts of the 6th Australian Industrial and Organisational Psychology Conference. 6th Australian Industrial and Organisational Psychology Conference, Gold Coast, QLD, Austraila, (144-144). 30 June - 3 July 2005. doi:10.1080/00049530600940008
The need to keep vigilant against academic fundamentalism
Härtel, Charmine (2005). The need to keep vigilant against academic fundamentalism. In: Frank Thomas Piller, Responsible Management in an Uncertain World - EURAM 2005 Conference. European Academy of Management Conference (EURAM) 2005, Munich, Germany, (241-241). 4-7 May 2005.
The quality of the LMX relationship, the currency of exchange, and emotions at work
Pizer, M. K and Härtel, C. E. J. (2005). The quality of the LMX relationship, the currency of exchange, and emotions at work. In: Mary Katsikitis, Proceedings of the 40th APS Annual Conference. 40th Annual Conference of the Australian Psychological Society (APS) Conference, Melbourne, Australia, (243-243). 2005.
The various means by which organisations control or avoid emotion
Kimberley, N., Härtel, C. E. J., Strybosch, V. E. and Lloyd, S. L. (2005). The various means by which organisations control or avoid emotion. In: Australian and New Zealand Academy of Management Conference, Canberra, ACT, Australia, (1-12). December 2005.
Minahan, Stella and Härtel, Charmine (2005). Turmoil at the Bauhaus: Problems of managing internal and external legitimacy in extreme times – An historical case study. In: EURAM 2005 Proceedings. EURAM Conference, Munich, Germany, (243-243). May 2005.
White, M, Hartel, CEJ and Panipucci, D (2005). Understanding cross-cultural negotiation: A model integrating affective events theory and communication accommodation theory. In: Hartel, CEJ, Zerbe, WJ and Ashkanasy, NM, Emotions in Organizational Behavior. Conference on Emotions in Organizational Life, Gold Coast Australia, (167-182). Jun 03, 2002.
Habib, M, Lloyd, S. L and Hartel, C. E. J. (2005). Understanding what microfinance institutions need to address to aid poverty alleviation, social inclusion and human development. In: Mohammad Hoque and World Business Institute, Proceedings of International Business Research Conference 2004. International Business Research Conference, Melbourne, Australia, (1-11). 15-16 November 2004.
Ma, R. M. M., Härtel, C. E. J and As-Saber, S. (2005). What factors in Sino-Australian negotiations lead to the development and breakdown of Chinese negotiators perceptions of guanxi?. In: ANZIBA 2006 abstracts and programme. Australian and New Zealand International Business of Academy Conference, Wellington, New Zealand, (ERA -unavailable-ERA -unavailable). 16 – 18 November 2006.
A model for the implementation of strategic human resource management
Molineux, John and Härtel, Charmine E. J (2004). A model for the implementation of strategic human resource management. In: Graham Elkin, ANZAM 2004 : Proceedings of the 18th Annual Conference of the Australian and New Zealand Academy of Management. Australian and New Zealand Academy of Management Conference, Dunedin, New Zealand, (). 8-11 December 2004.
A taxonomy of expressed emotion in complaints
Bennett, R., Hartel, C. and McColl-Kennedy, J. R. (2004). A taxonomy of expressed emotion in complaints. In: Jose L. Manuera-Aleman, Worldwide Marketing. 33rd European Marketing Academy Conference (EMAC), Murcia, Spain, (). 18-21 May 2004.
Affective intercultural competencies for culturally diverse work teams
Lloyd, Shannon L. and Härtel, Charmine E. J. (2004). Affective intercultural competencies for culturally diverse work teams. In: Rebekah Bennett, Second Brisbane Symposium on Emotions and Worklife. Second Brisbane Symposium on Emotions and Worklife, Brisbane, Australia, (17-17). 26 November 2004.
Affective reactions to dissimilar others in culturally diverse teams
Lloyd, Shannon L. and Härtel, Charmine E. J. (2004). Affective reactions to dissimilar others in culturally diverse teams. In: K. Mark Weaver, Academy of Management Conference Proceedings: Creating Actionable Knowledge. Academy of Management Conference, New Orleans, LA, United States, (). 6-11 August 2004.
Haire, J., Chung, M and Hartel, C. E. J. (2004). Cross-cultural knowledge management: An exploratory case study of an Australian joint venture in China. In: BAM St Andrews 2004 Proceedings. British Academy of Management Annual Conference, St. Andrews, UK., (). 30 August-1 September 2004.
White, M., Härtel, C. E. J., and Panipucci, D. (2004). Cross-cultural negotiation: A model of affective events theory and communication accommodation theory. In: O. B. Ayoko, Resolving the Puzzle of Workplace Diversity: What have Emotions got to do? symposium. Academy of Management Meeting, New Orleans, LA., (). August 2004.
Developing a framework for understanding the emotional dimension of organizational culture
Pizer, M. K., and Hartel, C. E. J (2004). Developing a framework for understanding the emotional dimension of organizational culture. In: Rob Briner and Sarah Owens, The Fourth Conference on Emotions and Organizational Life: Conference Program and Paper Abstracts. EMONET IV conference, London, UK, (20-21). 27-29 June 2004.
Explaining diversity effects in organizations: The perceived dissimilarity openness moderator model
Hartel, C. E. J., and Fujimoto, Y. (2004). Explaining diversity effects in organizations: The perceived dissimilarity openness moderator model. In: 64th Academy of Management Annual Meeting, New Orleans, LA, (). 6-11 August 2004.
Hartel, C. E. J.,, Panipucci, D., Appo, D. and Fujimoto, Y. (2004). Facing the brick wall: Hassles, buffers and organisational policies affecting the employment of the physically, mentally and socially (indigenous) disabled. In: 18th Annual Conference of the Australian and New Zealand Academy of Management, Dunedin, New Zealand, (). 8-11 December 2004.
Trau, Raymond and Härtel, Charmine (2004). GLBT workplace experience: The impact of social practices, organisational context and personal factors on turnover decisions. In: Graham Elkin, ANZAM 2004: Proceedings of the 18th Annual Conference of the Australian and New Zealand Academy of Management. 18th Annual Conference of the Australian and New Zealand Academy Management, Dunedin, New Zealand, (). 8-11 December 2004.
How team practices enable or disable minorities from having a "fair go" in the workplace
Hartel, C. E. J. and Panipucci, Debra (2004). How team practices enable or disable minorities from having a "fair go" in the workplace. In: K. Mark Weaver, Academy of Management Conference Proceedings: Creating Actionable Knowledge. The Academy of Management 64th Annual Meeting, New Orleans, LA United States, (). 6-11 August 2004.
Micro-finance institutions: Addressing the challenges of poverty and social exclusion
Habib, M. and Hartel, C. E. J. (2004). Micro-finance institutions: Addressing the challenges of poverty and social exclusion. In: ANZIBA conference, Canberra ACT, Australia, (). 5-6 November 2004.
Micro-finance programs on social protection: some evidence from the Philippines
Habib. M., As-Saber, S. and Hartel, C. E. J. (2004). Micro-finance programs on social protection: some evidence from the Philippines. In: 1st Annual Conference of the Monash Asia Institute, Mumbai, India, (). 10-13 February 2004.
Positive disobedience: When norms prescribe the exclusion of dissimilar others
Panipucci, D. and Härtel, C. E. J. (2004). Positive disobedience: When norms prescribe the exclusion of dissimilar others. In: Second European Conference of Positive Psychology, proceedings. Second European Conference of Positive Psychology, Verbania Pallanza, Italy, (). 5-8 July 2004.
Questioning the assumptions of management paradigms: Aboriginal development programs in Australia
Appo, Dennis and Härtel, Charmine (2004). Questioning the assumptions of management paradigms: Aboriginal development programs in Australia. In: Graham Elkin, ANZAM 2004 : Proceedings of the 18th Annual Conference of the Australian and New Zealand Academy of Management. Australian and New Zealand Academy of Management Conference, Dunedin, New Zealand, (). 8 - 11 December 2004.
Pizer, M. K. and Hartel, C. E. J. (2004). The LMX Relationship is related to career-related hope and the experience of positive and negative emotions. In: Gallup Leadership Summit (GLI), Omaha, Nebraska, (). 10-12 June 2004.
The disability management process model: An aid to developing a diversity open organization
Fujimoto, Y. and Härtel, C. E. J. (2004). The disability management process model: An aid to developing a diversity open organization. In: Academy of Management proceedings 2004. Academy of Management Meeting, New Orleans, LA, United States, (). August 2004.
Bennett, R., Hartel, C. E. J. and Russell, K. I. (2004). The dynamic nature of emotional and cognitive responses to cognitive, affective and mixed consumer events. In: R. Bennett, Book of Abstracts: 2nd Brisbane Symposium on Emotions and Worklife. 2nd Brisbane Symposium on Emotions and Worklife, Brisbane, (9-9). 26 November, 2004.
The effect of emotions in Australian expatriate experiences
Tan, J. A. C., Hartel, C. E. J.,, Panipucci, D and Strybosch, V. E (2004). The effect of emotions in Australian expatriate experiences. In: Proceedings of the 18th Annual Conference of the Australian and New Zealand Academy of Management. 18th Annual Conference of the Australian and New Zealand Academy of Management (ANZAM 2004), Dunedin, New Zealand, (). 8-11 December 2004.
Pizer, M. K. and Hartel, C. E. J. (2004). The emotional dimension of organizational culture: Proposed approach for the development and validation of a measure. In: 2nd Brisbane Symposium on Emotions and Work Life, Brisbane, Australia, (). 26 November 2004.
The positive impact of high quality LMX on career-related hope
Pizer, M. K and Härtel, C. E. J. (2004). The positive impact of high quality LMX on career-related hope. In: Second European Conference of Positive Psychology, proceedings. Second European Conference of Positive Psychology, Verbania Pallanza, Italy, (). 5-8 July 2004.
Fujimoto, Y. and Hartel, C. E. J. (2004). U.S. Culturally specific prejudices: Interpersonal prejudices of individualists and intergroup prejudices of collectivists. In: Academy of Management Conference, New Orleans, LA USA, (). 6-11 August 2004.
Härtel, Charmine E. J. and Strybosch, Victoria (2004). Victim or survivor? The role of manager’s value orientation and communication in downsizing initiatives. In: Proceedings of the 9th International Conference of Work Values and Behavior. 9th International Conference of Work Values and Behavior, New Orleans, LA, United States, (). 3 - 6 August 2004.
A cultural orientation perspective of emotional labor in service roles.
Tan, J. A. C. and Härtel, C. E. J. (2003). A cultural orientation perspective of emotional labor in service roles.. In: Proceedings of the British Academy of Management Annual Conference. British Academy of Management Annual Conference, Harrogate, UK., (). 15-17 September 2003.
Hanrahan, S.J., Cerin, E. and Hartel, C. (2003). Achievement goal orientations, attributional style, and motivational climate as predictors of performance and persistance. In: Association for the Advancement of Applied Sport Psychology, Association for the Advancement of Applied Sport Psychology 2003 Conference Proceedings. , Philadelphia, PA, (44-44). 8-11 October, 2003.
Hanrahan, S. J., Cerin, E. and Härtel, C. E. J. (2003). Achievement goal orientations, attributional style, and motivational climate as predictors of performance and persistance. In: Association for the Advancement of Applied Sport Psychology 2003 Conference, Philadelphia, PA, U.S.A., (44-44). 8-11 October 2003.
Achieving positive, healthy organizations through organizational culture
Pizer, M. K. and Härtel, C. E. J. (2003). Achieving positive, healthy organizations through organizational culture. In: British Academy of Management Annual Conference, Harrogate, U.K., (). 15-17 September 2003.
Lloyd, S., Panipucci, D. and Härtel, C. E. J. (2003). Challenges and solutions for culturally diverse work teams: An overview of intercultural competencies required to prevent exclusion in culturally diverse work teams. In: Proceedings of the 7th Australian and New Zealand Academy of Management Conference. 7th Australian and New Zealand Academy of Management Conference, Perth, Australia, (). December 2003.
Fujimoto, Y. and Hartel, C. E. J. (2003). Culturally specific prejudices: Interpersonal prejudices of individualists and intergroup prejudices of collectivists. In: British Academy of Management Annual Conference, Harrogate, UK., (). 15-17 September 2003.
Diversity management for sexual minorities
Hartel, C. E. J. and Trau, R. N. C. (2003). Diversity management for sexual minorities. In: P. James, Proceedings of the 3rd International Conference on Diversity in Organisations, Communities and Nations. 3rd International Conference on Diversity in Organisations, Communities and Nations, Honolulu, Hawaii, (). 13-16 February 2003.
Hartel, C. E. J. and Trau, R. N. C. (2003). Diversitynet. In: P. James, Proceedings of the 3rd International Conference on Diversity in Organisations, Communities and Nations. 3rd International Conference on Diversity in Organisations, Communities and Nations, Hawaii. Honolulu, (). 13-16 February 2003.
Emotions and Complaining Behavior Following Service Failure
Bennett, R.,, Hartel, C. E. J., McColl-Kennedy, J. R and James, C. E. (2003). Emotions and Complaining Behavior Following Service Failure. In: Democracy in a Knowledge Economy: Annual Meeting, Seattle, USA, (). 1 – 6 August, 2003.
Emotions and complaining behaviour following a service failure
Bennett, R., Hartel, C., McColl-Kennedy, J. R. and James, C. E. (2003). Emotions and complaining behaviour following a service failure. In: Dennis H. Nagao, Democracy in a Knowledge Economy. 63rd Annual Meeting of the Academy of Management, Seattle, Washington, (). 1-6 August, 2003.
Exploring the emotions expressed in complaint behaviour
Bennett, R., Hartel, C. E. J. and McColl-Kennedy, J. R. (2003). Exploring the emotions expressed in complaint behaviour. In: 1st Brisbane Symposium on Emotions, Brisbane, Queensland, (). 25 November 2003.
Fostering diverse workgroups who excel in decision-making
Härtel, C. E. J., Panipucci, P. and Fujimoto, Y. (2003). Fostering diverse workgroups who excel in decision-making. In: Combined Abstracts of 2003 Psychology Conferences. 5th Australian Industrial and Organisational Psychology Conference, Melbourne, VIC, Australia, (127-128). 26-29 June 2003.
Panipucci, D., and Hartel, C. E. J. (2003). How teams react to diversity. In: P. James, Proceedings of the 3rd International Conference on Diversity in Organisations, Communities and Nations. 3rd International Conference on Diversity in Organisations, Communities and Nations, Honolulu, Hawaii, (). 13-16 February 2003.
Intragroup conflict, emotional reactions to bullying and counterproductive behaviors
Ayoko, O. B., Callan, V. J. and Hartel, C. (2003). Intragroup conflict, emotional reactions to bullying and counterproductive behaviors. In: K. M. O'Connor, Proceedings of the 16th Annual Conference of the International Association of Conflict Management (IACM 2003). IACM 2003, Melbourne, (4-4). 15-18 June, 2003.
Wilson-Evered, E, Hartel, CEJ and Rowe, M (2003). Measuring attitudes to HRIS implementation - A pilot field study to inform implementation methodology. In: Australian Journal of Psychology. , , (150-150). .
Wilson-Evered, E. and Härtel, C. E. J. (2003). Measuring attitudes to HRIS implementation – A pilot field study to inform implementation methodology.. In: 2003 Australian Industrial and Organisational Psychology Conference : The 5th Australian I-O Psychology conference, Melbourne, Australia., (). 26-29 June 2003.
Modelling the intercultural competencies required for culturally diverse work teams
Lloyd, S. L., and Hartel, C. E. J. (2003). Modelling the intercultural competencies required for culturally diverse work teams. In: British Academy of Management Annual Conference, Harrogate, UK, (). 15-17 September 2003.
Success and failure: The same in sport as in work?
Hartel, C. and Hanrahan, S. J. (2003). Success and failure: The same in sport as in work?. In: 5th Australian Industrial and Organisational Psychology Conference: Conference Proceedings. Advancing Creative Solutions in Science and Practice, Melbourne, Australia, (127-127). 26-29 June 2003.
Success and failure: The same in sport as in work?
Hartel, C. E. J. and Hanrahan, S. J. (2003). Success and failure: The same in sport as in work?. In: 2003 Australian Industrial and Organisational Psychology Conference : The 5th Australian I-O Psychology conference, Melbourne, Australia, (). 26-29 June 2003.
The Trials and tribulations of surfacing emotional experiences at work
Pizer, M. K and Hartel, C. E. J. (2003). The Trials and tribulations of surfacing emotional experiences at work. In: 1st Brisbane Symposium on Emotions and Work Life, Brisbane Australia, (). 25 November 2003.
Fisher, G. B., and Hartel, C. E. J. (2003). The applicability of the Western model of task and contextual performance to the Eastern business context. In: British Academy of Management Annual Conference, Harrogate, UK., (). 15-17 September 2003.
The intercultural competencies required for inclusive and effective culturally diverse work teams
Lloyd, S. L. and Hartel, C. E. J. (2003). The intercultural competencies required for inclusive and effective culturally diverse work teams. In: P. James, Cultural diversity in a globalising world: Proceedings of the Diversity Conference 2003. Third International Conference on Diversity in Organisations, Communities and Nations, Honolulu, Hawaii, (). 13-16 February 2003.
The role of culture in determining cross-cultural effectiveness in expatriate-client interactions
Fisher, G. B and Härtel, C. E. J. (2003). The role of culture in determining cross-cultural effectiveness in expatriate-client interactions. In: British Academy of Management Conference 2003 proceedings. British Academy of Management Conference, Harrogate, United Kingdom, (). 15-17 September 2003.
Toward a theory of workplace events: Extending affective events theory to the cognitive domain
Hartel, Charmine E. J.,, McColl-Kennedy, Janet R. and Bennett, Rebekah (2003). Toward a theory of workplace events: Extending affective events theory to the cognitive domain. In: 3rd Bi-Annual Meeting of the Emotions in Organizational Life Conference, Gold Coast, (). July 2002.
Panipucci, D and Hartel, C (2003). When teams exclude minorities. In: Australian Journal of Psychology. , , (140-140). .
3rd Bi-Annual Meeting of the Emotions in Organizational Life Conference
McDonald, L. M. and Härtel, C. E. J. (2002). 3rd Bi-Annual Meeting of the Emotions in Organizational Life Conference. In: 3rd Bi-Annual Meeting of the Emotions in Organizational Life Conference, Gold Coast, Australia, (). July 2002.
Hartel, CEJ, Hsu, ACF and Boyle, MV (2002). A conceptual examination of the causal sequences of emotional labor, emotional dissonance, and emotional exhaustion: The argument for the role of contextual and provider characteristics. In: Ashkanasy, NM, Zerbe, WJ and Hartel, CEJ, Managing Emotions in the Workplace. Conference on Emotions and Organizational Life, Toronto Canada, (251-275). Aug, 2000.
A multi-method examination of intragroup conflict, emotions and counterproductive behaviours
Ayoko, O. B., Hartel, C. and Callan, V. J. (2002). A multi-method examination of intragroup conflict, emotions and counterproductive behaviours. In: W. Renforth, Assessing International Business Theory and Practice: Proceedings of the 2002 Annual Conference of the Australia-New Zealand International Business Academy. Australia-New Zealand International Business Academy (ANZIBA), Brisbane, (13-31). 8-9 November, 2002.
A typology of service work roles
Tan, J. A. C. and Härtel, C. E. J. (2002). A typology of service work roles. In: 2nd Services Marketing Conference, Brisbane, Australia, (). July 2002.
An integrated affective and cognitive model to explain employees' responses to downsizing
Paterson, JM and Hartel, CEJ (2002). An integrated affective and cognitive model to explain employees' responses to downsizing. In: Ashkanasy, NM, Zerbe, WJ and Hartel, CEJ, Managing Emotions in the Workplace. Conference on Emotions and Organizational Life, Toronto Canada, (25-44). Aug, 2000.
Ayoko, O., Callan, V. J., Härtel, C. E. J. and Simons, R. (2002). Conflict, bullying and emotions: An examination of conflict events as antecedents to bullying, emotions and counterproductive behaviours in the workplace. In: 3rd Bi-Annual Meeting of the Emotions in Organizational Life Conference, Gold Coast, Australia, (). July 2002.
Cross-cultural interactions in the service setting
Barker, S. and Härtel, C. E. J. (2002). Cross-cultural interactions in the service setting. In: SIETAR Congress, Vienna, Austria, (). April 2002.
Emotion as a mediator of work attitudes and behavioral intentions
O'Shea, M., Ashkanasy, N. M., Gallois, C. and Hartel, C. E. J. (2002). Emotion as a mediator of work attitudes and behavioral intentions. In: 17th Annual Conference - Official Conference Program. 17th Annual Conference of the Society of Industrial and Organizational Psychology, Toronto, Ontario, (46-46). 12-14 April, 2002.
Fujimoto, Y. and Härtel, C. E. J. (2002). Emotional experience of Individualist-Collectivist workgroups: Findings from a study of 14 multinationals located in Australia. In: 3rd Bi-Annual Meeting of the Emotions in Organizational Life Conference, Gold Coast, Australia, (). 2002, July.
Emotional labor and the design of work
Zerbe, WJ, Hartel, CEJ and Ashkanasy, NM (2002). Emotional labor and the design of work. In: Ashkanasy, NM, Zerbe, WJ and Hartel, CEJ, Managing Emotions in the Workplace. Conference on Emotions and Organizational Life, Toronto Canada, (276-284). Aug, 2000.
For better or worse: organizational culture and emotions
Pizer, M. K. and Härtel, C. E. J (2002). For better or worse: organizational culture and emotions. In: 3rd Bi-Annual Meeting of the Emotions in Organizational Life Conference, Gold Coast, Australia, (). July 2002.
Hassles and Uplifts from the perspective of carers of people with cognitive impairment
Wollin, J., Elder, R., Hartel, C. E. J., Spencer, N. and Sanderson, W. (2002). Hassles and Uplifts from the perspective of carers of people with cognitive impairment. In: 3rd Bi-Annual Meeting of the Emotions in Organizational Life Conference, Gold Coast, Australia, (). July 2002.
IHRM strategy and practice decisions – What difference do culture and institutional pressures make?
Lloyd, S. L. and Hartel, C. E. J. (2002). IHRM strategy and practice decisions – What difference do culture and institutional pressures make?. In: 55th Annual Academy of Management Meeting, Denver, CO, USA, (). 9-14 August 2002.
Individual and contextual factors affecting quality of work life and work attitudes of gay men
Trau, Raymond Nam Cam and Härtel, Charmine E. J. (2002). Individual and contextual factors affecting quality of work life and work attitudes of gay men. In: 55th Annual Academy of Management Meeting, Denver, CO USA, (). 9-14 August 2002.
Hartel, C. E. J., and Ramirez, A. (2002). Issues and Recommendations for Diversity Management of Cross-Cultural Service: The Australian Context. In: 6th International Metropolis Conference, Rotterdam, The Netherlands, (). 26-30 November 2001.
Leadership and innovation: Surfacing synergies among constructs and theories
Wilson-Evered, E., Härtel, C. E. J. and Neale, M. (2002). Leadership and innovation: Surfacing synergies among constructs and theories. In: British Academy of Management Conference, London, UK, (). 9-11 September 2002.
Wilson-Evered, E. and Härtel, C. E. J. (2002). Longitudinal evidence that leaders who invest energy to build morale in the workplace can create an environment for the future generation of ideas. In: British Academy of Management Conference, London, UK, (). 9-11 September 2002.
Ayoko, O. and Härtel, C. E. J. (2002). Making a difference from differences: A theoretical model of the effectiveness of leader interventions in destructive conflict events in culturally heterogeneous workgroups. In: 3rd Bi-Annual Meeting of the Emotions in Organizational Life Conference, Gold Coast, Australia, (). July 2002.
Managing emotions in a changing workplace
Ashkanasy, NM, Zerbe, WJ and Hartel, CEJ (2002). Managing emotions in a changing workplace. In: Ashkanasy, NM, Zerbe, WJ and Hartel, CEJ, Managing Emotions in the Workplace. Conference on Emotions and Organizational Life, Toronto Canada, (3-22). Aug, 2000.
Myths about emotions during change
Hartel, CEJ and Zerbe, WJ (2002). Myths about emotions during change. In: Ashkanasy, NM, Zerbe, WJ and Hartel, CEJ, Managing Emotions in the Workplace. Conference on Emotions and Organizational Life, Toronto Canada, (70-74). Aug, 2000.
The impact of the client-service provider relationship on loyalty in a business services setting
Bennett, R., Coote, L. V., Hartel, C. and McColl-Kennedy, J. R. (2002). The impact of the client-service provider relationship on loyalty in a business services setting. In: G. Elliott and J. Barnes, New Horizons in Services Marketing. 2nd ServSIG Research Conference 2001, Sydney, Australia, (8-9). 26-28 May, 2001.
Bennett, R., Hartel, C. and McColl-Kennedy, J. R. (2002). The influence of cognitive and emotional variables on attitudinal loyalty in a business-to-business service setting. In: J. R. McColl-Kennedy and S. Rundle-Thiele, Emerging issues in services marketing: Emotions, e-marketing and encounters. 2nd International Services Marketing Conference, The University of Queensland, Brisbane, (13-14). 3-5 July, 2002.
O'Shea, M., Ashkanasy, N.M., Hartel, C.E.J. and Gallois, C. (2002). The relationship between the work environment and work attitudes and behaviours: Testing affective events theory. In: The abstracts of the 8th annual meeting of the society of Australasian social psychologists in the Australian Journal of Psychology. 8th annual meeting of the society of Australasian social psychologists, Adealide, South Australia, (127-127). 25 - 28 April 2002.
O'Shea, M., Ashkanasy, N. M., Hartel, C. E. J. and Gallois, C. (2002). The relationship between the work environment and work attitudes and behaviours: testing affective events theory. In: W. Noble, The abstracts of the 8th annual meeting of the society of Australasian social psychologists in the Australian Journal of Psychology. 8th annual meeting of the society of Australasian social psychologists, Adealide, South Australia, (127-127). 25 - 28 April 2002. doi:10.1080/00049530210001706583
Ayoko, OB and Hartel, CEJ (2002). The role of emotion and emotion management in destructive and productive conflict in culturally heterogeneous workgroups. In: Ashkanasy, NM, Zerbe, WJ and Hartel, CEJ, Managing Emotions in the Workplace. Conference on Emotions and Organizational Life, Toronto Canada, (77-97). Aug, 2000.
Towards a typology of corporate social responsibility orientations
Black, L. and Härtel, C. E. J. (2002). Towards a typology of corporate social responsibility orientations. In: Proceedings of the 62nd Annual Meeting of the Academy of Management. 62nd Annual Meeting of the Academy of Management, Denver, CO, United States, (). 9-14 August 2002.
White, M. and Härtel, C. E. J. (2002). Understanding cross-cultural negotiation: A model integrating affective events theory and communication accommodation theory. In: Proceedings of the Third Conference on Emotions and Organizational Life. Third Conference on Emotions and Organizational Life, Gold Coast, Qld., Australia, (). 14 – 16 July 2002.
What are the management tools that come out of this?
Ashkanasy, NM, Hartel, CEJ and Zerbe, WJ (2002). What are the management tools that come out of this?. In: Ashkanasy, NM, Zerbe, WJ and Hartel, CEJ, Managing Emotions in the Workplace. Conference on Emotions and Organizational Life, Toronto Canada, (285-296). Aug, 2000.
What aspect of serving customers produces the most negative emotion labor? It’s a matter of culture
Tan, J. A. C. and Härtel, C. E. J. (2002). What aspect of serving customers produces the most negative emotion labor? It’s a matter of culture. In: Proceedings of the Third Conference on Emotions and Organizational Life. Third Conference on Emotions and Organizational Life, Gold Coast, Qld., Australia, (). 14 – 16 July 2002.
Ayoko, O. B. and Hartel, C. (2001). Conflict trigger and conflict control mechanism in culturally hetergenous workgroups: thre role of Physical and psychological workspace. In: M.Gelfand, 14th Annual Conference of the International Association for Conflict Management. , Paris, France, (). June 24-27, 2001.
Ayoko, O. and Härtel, C. E. J. (2001). Conflict trigger and conflict control mechanism in culturally heterogeneous workgroups: The role of physical and psychological space. In: Proceedings of the 14th Annual Conference of the International Association for Conflict Management. 14th Annual Conference of the International Association for Conflict Management, Cergy, France, (). 24-27 June 2001.
Ayoko, O., Callan, V. J. and Härtel, C. E. J. (2001). Disentangling the complexity of productive and destructive conflict in culturally heterogeneous workgroups: A Communication Accommodation Theory approach. In: Academy of Management Best Paper Proceedings. Academy of Management Conference, Pleasantville, NY, United States, (). August 2001.
Ayoko, O. B., Hartel, C. E. and Callan, V. J. (2001). Disentangling the complexity of productive and destructive conflict in culturally heterogenous workgroups: Acommunication accommodation theory approach. In: Academy of Management Best Papers proceedings. 61st Annual Meeting of the Academy of Mangement 2001: How Governments Matter, Washington DC, (A1-A6). 3-8 August 2001.
Hartel, C and Pirola-Merlo, A (2001). How affective events and affective team climate relate to work-related satisfaction in R&D teams: A longitudinal analysis. In: Australian Journal of Psychology. , , (78-78). .
How can managers increase support for new ideas? A longitudinal perspective
Wilson-Evered, E. and Hartel, C.E.J. (2001). How can managers increase support for new ideas? A longitudinal perspective. In: L. N. Dosier and J. B. Keys, Academy of management Best Paper Proceedings. Academy of Management, Pleasantville, NY, (). August 2001.
Ashkanasy, N. M., Hartel, C. and Gallois, C. (2001). On the relationship between the work environment and work attitudes and behaviours: A laboratory test of affective events theory. In: Australian Journal of Psychology Combined Abstracts of 2001 Australian Psychology Conferences. 4th Australian Industrial and Organisational Psychology Conference, Sydney, NSW, (85-85). 21-24 June 2001.
O'Shea, M., Ashkanasy, N.M., Hartel, C. and Gallois, C. (2001). On the relationship between the work environment and work attitudes and behaviours: a laboratory test of affective events theory. In: Abstracts of the. x, x, (85-85). x.
Physical and Psychological Space: A moderator of conflict in Culturally Heterogeneous Workgroups
Ayoko, O. and Härtel, C. E. J. (2001). Physical and Psychological Space: A moderator of conflict in Culturally Heterogeneous Workgroups. In: EGOS conference, Lyon, France, (). July 2001.
Physical and psychological space : A moderator conflict in culturally hetergenous workgroups
Ayoko, O. B. and Hartel, C. (2001). Physical and psychological space : A moderator conflict in culturally hetergenous workgroups. In: 17th Colloquium of the European Group for Organizational Studies (EGOS). Odyssey of Organizing, Lyon, France, (). July 5-7 2001.
Public relations orientation: How public relations consultancies can ‘grow up’
Black, L. and Härtel, C. E. J. (2001). Public relations orientation: How public relations consultancies can ‘grow up’. In: Public Relations Institute of Australia (PRIA) National Conference, Fremantle, Australia, (). November 2001.
McDonald, L., Hartel, C. E. J. and Glendon, I. (2001). Tell it to someone who cares: the importance of consumers cathartically voicing anger following an organisational crisis. In: Critical Management Studies conference, UMIST, Manchester, England., (). July 2001.
Hartel, C. E., Hsu, C. and Boyle, M. V. (2000). A conceptual examination of the casual sequences of emotions labor, emotional dissonance and emotional exhaustion: The arguments for the role of contextual and provider characteristics. In: The Second Conference on Emotions and Organizational Life: Program and Abstracts. The Second Conference on Emotions and Organizational Life, Toronto, Canada, (). 09-11 Aug 2000.
Fujimoto, Y. and Härtel, C. E. J. (2000). A self-Representation Analysis of the Effects of Individualist-Collectivist Interactions Within Organizations in Individualistic Cultures: Moderators and Intervening Processes. In: Second Annual GSM Student Colloquium, The University of Queensland, Brisbane, Queensland, Australia, (). July 2000.
Fujimoto, Y. and Härtel, C. E. J. (2000). A self-representation analysis of the effects of Individualist-Collectivist interactions within organisations in Individualistic cultures: Moderators and intervening processes. In: The Second Asia Academy of Management Conference on managing in Asia: Challenges and opportunities in the new millenium. 2nd Asia Academy of Management Conference, Singapore, (). December 2000.
Applying the involvement construct to organisational crises
McDonald, L. and Hartel, C. E. (2000). Applying the involvement construct to organisational crises. In: Australia and New Zealand Marketing Academy Conferenct (ANZMAC) 2000. , Gold Coast, Australia, (). Nov29-Dec1,2000.
Härtel, C. E. J., Hsu, C. A. and Boyle, M. V. (2000). Buffers and aggravators in the emotion labor, emotional dissonance, emotional exhaustion sequence in service work. In: 53rd Annual Meeting of the Academy of Management: Best paper presentations. 53rd Annual Meeting of the Academy of Management ., Toronto, Canada, (). August 2000.
Hartel, C. E., Hsu, C. and Boyle, M. V. (2000). Buffers and aggravators in the emotion labour, emotional dissonance, emotional exhaustion sequence in service work. In: Academy of Management Proceedings 2000. Sixtieth Annual Meeting of the Academy of Management, Toronto, Canada, (7-7). 04-09 Aug 2000.
Consumer-preferred company responses following a crisis: The importance of taking responsibility
McDonald, L. M. and Härtel, C. E. J. (2000). Consumer-preferred company responses following a crisis: The importance of taking responsibility. In: Proceedings of the Public Relations Institute of Australia National Conference 2001. Public Relations Institute of Australia National Conference (PRIA 2000), Australia, (). November 2000.
Culturally heterogeneous workgroups: the role of the leader
Ayoko, O. and Härtel, C. E. J. (2000). Culturally heterogeneous workgroups: the role of the leader. In: 53rd Annual Meeting of the Academy of Management, Toronto, Canada, (). 2000 August.
Fisher, G., Bibo, M. P. and Hartel, C. E. (2000). Differences in perceptions and perceptions of difference: How do the Thai and Western managers perceive effective performance?. In: The Leap Ahead: Managing for the New Millennium. ANZAM 2000, Sydney, (). 03-06 Dec 2000.
Fisher, G., Hartel, C. E. and Bibo, M. P. (2000). Does task and contextual performance measurement apply across cultures? An empirical study of Thai and western managers and professionals. In: Transcending Boundaries: Integrating People, Processes & Systems. 2nd Annual Conference of the International Association of Insight and Action, Brisbane, Qld, (158-163). 06-08 Sept 2000.
Hartel, C. E. J., Fujimoto, Yuka and Hartel, G. F. (2000). Empirical evidence for the perceived dissimilarity openness moderator model: new insights into the mechanisms leading to positive and negative effects of diversity in workgroups. In: Proceedings of Work Life 2000. Workplace Diversity: A Reseach Perspective on Policy and Practice, Brussels, Belgium, (). 13-15 June 2000.
How members and leaders of diverse workgroups respond to Conflict Related Emotions: A Field Study
Ayoko, O. and Härtel, C. E. J. (2000). How members and leaders of diverse workgroups respond to Conflict Related Emotions: A Field Study. In: The Asian Academy Of Management, Singapore, (). December 2000.
Job insecurity and employee innovation: A bounded emotionality analysis
Jordan, P., Ashkanasy, N. M. and Härtel, C. E. J. (2000). Job insecurity and employee innovation: A bounded emotionality analysis. In: S. Havlovic, A New Time. The Sixtieth Annual Meeting of the Academy of Management, Toronto, Ontario, Canada, (). 04-09 August 2000.
O'Shea, M., Ashkanasy, N. M., Hartel, C. E. and Gallois, C. (2000). On the relationship between the work environment and the work attitudes and behaviours: A laboratory test of affective events theory. In: Second Annual Research Colloquium 2000 Abstracts. , Brisbane, Australia, (18). 13-14 July 2000.
O'Shea, M., Ashkanasy, N. M., Härtel, C. E. J. and Gallois, C. (2000). On the relationship between the work environment and work attitudes and behaviors: Laboratory tests of affective events theory. In: Y.Cohen-Charash and R. Cropanzano, Causes and Consequences of Emotions in the Workplace. 15th Annual Conference of the Society of Industrial and Organizational Psychologists, New Orleans, United States, (). April 2000.
Fisher, G., Bibo, M. P. and Hartel, C. E. (2000). One set of actions, two cultural views: The application of single and multiple item measures of performance to the performance ratings of Western managers in the Thai business environment. In: The Leap Ahead: Managing for the New Millennium. ANZAM 2000, Sydney, (1-7). 03-06 Dec 2000.
Response to conflict related emotions in diverse work groups: A field study
Ayoko, O. B. and Hartel, C. E. (2000). Response to conflict related emotions in diverse work groups: A field study. In: Second Annual Research Colloquium 2000 Abstracts. , Brisbane, Australia, (5-5). 13-14 July 2000.
The antecedents and consequences of motives within organizations: An evolutionary perspective
Plowman, I., Ashkanasy, N. M. and Hartel, C. E. (2000). The antecedents and consequences of motives within organizations: An evolutionary perspective. In: The Leap Ahead: Managing for the New Millennium. ANZAM 2000, Sydney, Australia, (53-53). 03-06 December 2000.
Hartel, C. E. J. (2000). Time: every direction. In: 53rd Annual Meeting of the Academy of Management, Toronto, Canada, (). 2000.
Fisher, G., Härtel, C. E. J. and Bibo, M. (2000). Two rhetorics and two realities: Similarities and differences in how Thai and Western colleagues perceive the performance of Western managers working in Thailand. In: Proceedings of the Second Asian Academy of Management Conference 2000. Second Asian Academy of Management Conference 2000, Singapore, (). December 2000.
Fisher, G., Hartel, C. and Bibo, M. P. (2000). Two rhetorics and two realities: Similarities and differences in how Thai and Western colleagues percieve the performance of Western managers working in Thailand. In: N. Pangarkar, Managing in Asia: Challenges and Opportunities in the New Millennium. 2nd Asia Academy of Management Conference, Singapore, (). 15-18 Dec 2000.
A field test of the diversity-openness moderator model in newly formed and well-established groups
Fujimoto, Y., Härtel, C. E. J. and Härtel, G. F. (1999). A field test of the diversity-openness moderator model in newly formed and well-established groups. In: First Annual GSM Student Colloquium, Brisbane, Australia, (). November 1999.
Fujimoto, Y., Härtel, C. E. J. and Härtel, G. F. (1999). A field test of the diversity-openness moderator model in newly formed and well-established groups: Diversity has affective, behavioural, and cognitive consequences and openness to dissimilarity moderates these consequences. In: Third Australian Industrial and Organisational Psychology Conference proceedings: Best paper and abstract proceedings 1999. Third Australian Industrial and Organisational Psychology Conference, Brisbane, Australia, (69-69). 26-27 June 1999.
Fujimoto, Y., Hartel, C. E. J. and Hartel, G. F. (1999). A field test of the diversity-openness moderator model in newly-formed and well-established groups: Diversity has affective behavioural and cognitive consequences and openness to dissimilarity moderates these consequences. In: N. L. Jimmieson, M. A. Griffin, B. Kabanoff, P. Bordia, L. M. Bradley and A. Neal, You have full text access to this content The Abstracts of the 3rd Australian Industrial and Organisational Psychology Conference. 3rd Australian Industrial and Organisational Psychology Conference, Brisbane, Australia, (57-57). 26-27 June 1999.
A new approach for the measurement and management of workload
Boag, C., Hartel, C. E., Halford, G. S. and Neal, A. (1999). A new approach for the measurement and management of workload. In: Proceedings of the Third Australian Industrial and Organisational Psychology Conference: Australian Journal of Psychology. Third Australian Industrial and Organisational Psychology Conference, Brisbane, (61-62). 26-27 June, 1999.
Fujimoto, Y. and Hartel, C. E. (1999). Attributional effects on effectiveness of diverse workgroups: openness to perceived dissimilarity is a way to overcome the effects of perceived dissimilarity. In: Jim Cameron and Jolanda Jetten, You have full text access to this content The Abstracts of the 4Th Annual Meeting of the Society of Australasian Social Psychologists. 4Th Annual Meeting of the Society of Australasian Social Psychologists, Carlton South, Vic., (8-8). 8-11 April 1999. doi:10.1080/00049539908255101
Fisher, G. and Hartel, C. E. (1999). Cross-cultural effectiveness of Western managers operating in intercultural teams in Thailand: Lessons learned for IHRM research on expatriate-client interactions. In: Organisations Looking Ahead: Challenges and directions. Conference Proceedings. Organisations Looking Ahead: challenges and directions, Griffith Univ. Logan Campus, (105-114). November 22-23, 1999.
Emotional work group climate and performance
Hartel, C. E. J., Gough, H. and Hartel, G. F. (1999). Emotional work group climate and performance. In: New directions in emotions at work. European Congress on Work and Organizational Psychology, Helsinki, Finland, (). May 1999.
Experiences of migrant women entering and advancing in management positions
Sultana, N. and Härtel, C. E. J. (1999). Experiences of migrant women entering and advancing in management positions. In: International Conference on Immigrants and Immigration, Toronto, Canada, (). August 1999.
Hartel, C. E. and Fujimoto, Y. (1999). Explaining why diversity sometimes has positive effects in organizations and sometimes has negative effects in organizations: The perceived dissimilarity openness moderator model. In: Stephen Havlovic, Academy of Management Best Paper Proceedings. Fifty-ninth Annual Meeting of the Academy of Management, Hyatt Regency Hotel, Chicago, Illinois, (CD Rom). 6-11 August 1999.
New insights into the emotion-performance link: Implications for performance management
Hartel, C. E. (1999). New insights into the emotion-performance link: Implications for performance management. In: The 3rd Australian Industrial and Organisational Psychology Best paper and Abstract Proceedings: Conference Proceedings. Third Australian Industrial and Organisational Psychology, Brisbane Hilton, Brisbane, (47). June 26-27, 1999.
Fujimoto, Y., Härtel, C. E. J. and Barker, S. (1999). Openness to perceived dissimilarity in service interactions is a vital moderator of the linkage between diversity and behavioural, affective, and cognitive outcomes. In: B. Crassini, Annual Meeting of the Society of Australasian Social Psychologists, Coolum, Australia, (8-8). 8-11 April 1999. doi:10.1080/00049539908255101
Fujimoto, Y., Hartel, C. E. and Hartel, G. F. (1999). Preliminary evidence for the predictive validity of the perceived dissimilarity openness moderator model: openness to dissimilarity improves cross-cultural relationships. In: C. Fraser, M. Barker and A. Martin, Organisations Looking Ahead: Challenges and directions. Conference Proceedings. Organisations Looking Ahead: Challenges and Directions, Griffith, Brisbane, Australia, (123-130). November 22-23 1999.
The interface of front line employees and demographically diverse customers
Barker, S. and Hartel, C. E. J. (1999). The interface of front line employees and demographically diverse customers. In: International Conference on Immigrants and Immigration,, Toronto, Canada, (). August 1999.
Mcdonald, L. and Hartel, C. E. (1999). Use of affective events theory to explain the impact of company mishaps on consumer anger and purchase intentions. In: ANZAM'99 Conference Proceedings. ANZAM'99 From the edge: Management beyond, Wrest Point Casino, Hobart, Tas., (CD Rom). December 1-4, 1999.
Fujimoto, Y., and Hartel, C. E. J. (1998). Attributional effects on effectiveness of diverse workgroups: openness to perceived dissimilarity is a way to overcome the effects of perceived dissimilarity. In: 12th International Conference of the Australia New Zealand Academy of Management, Adelaide, South Australia, (). December 1998.
Cutting edge decision making research in Australia.
Härtel, C. E. J. (1998). Cutting edge decision making research in Australia.. In: Australian I/O psychology and management research at the cutting edge. APA Annual Convention, San Francisco, CA, (). August 1998.
Hartel, C. E. J. and Fujimoto, Y. (1998). Effects of diversity in organisational groups: development of The Perceived Dissimilarity Openness Moderator Model. In: 12th International Conference of the Australia New Zealand Academy of Management,, Adelaide, South Australia, (). December 1998.
Effects of diversity in organisational groups: development of the diversity-openness moderator model
Hartel, C. E. J. and Fujimoto, Y. (1998). Effects of diversity in organisational groups: development of the diversity-openness moderator model. In: Society of Australasian Social Psychologists,, Christchurch, New Zealand., (). April 1998.
Gough, H. and Hartel, C. E. J. (1998). Emotional climate and emotional competence as determinants of customer and employee satisfaction with service encounters: a theoretical model. In: Refereed Proceedings of the 12th International Conference of the Australia New Zealand Academy of Management. 12th International Conference of the Australia New Zealand Academy of Managemen, Adelaide South Australia, (). December 1998.
HRM practices, maternity and employment opportunities for female lawyers
Härtel, C. E. J., Bohle, P. and Grant, J. (1998). HRM practices, maternity and employment opportunities for female lawyers. In: Proceedings of the 24th International Congress of Applied Psychology. 24th International Congress of Applied Psychology, San Francisco, CA, United States, (). 9-14 August 1998.
Openness to perceived dissimilarity: its role in outcomes in heterogeneous groups
Fujimoto, Y. and Hartel, C. E. J. (1998). Openness to perceived dissimilarity: its role in outcomes in heterogeneous groups. In: Managing the New Millennium - The Future Imperatives for Business, Brisbane Australia, (). November 1998.
Statistically valid analysis of performance measures requires randomization methods
Hartel, C. E. J., Hartel, G. F. and Tilton, P. R. (1998). Statistically valid analysis of performance measures requires randomization methods. In: 24th International Congress of Applied Psychology, San Francisco, CA United States, (). August 1998.
Ashkanasy, N. M., Härtel, C. E. J. and Jordan, P. (1998). Workplace Emotional Intelligence Profile [WEIP]: A measurement of emotional intelligence in work teams. In: Emotion and Well-Being in the Workplace: Conceptual and Psychometric Advances. 12th Annual Conference of the Society for Industrial and Organizational Psychology, Dallas, Texas, (). 25 April 2008.
Härtel, C. E. J., Douthitt, S. and Härtel, G. F (1997). Equally qualified but unequally perceived: General cultural openness as a predictor of discriminatory performance ratings. In: 50th Annual Meeting of the Academy of Management, Boston, MA, (). August 1997.
Hartel, Charmine E. J., McColl-Kennedy, Janet R. and McDonald, Lyn (1997). Incorporating attributional theory and the theory of reasoned action within an affective events theory framework to produce a contingency predictive model of consumer reactions to organizational mishaps. In: Joseph W. Alba and J. Wesley Hutchinson, 25th Annual Conference of the Association for Consumer Research, Denver, CO, U.S.A., (428-432). 16-19 October 1997.
McDonald, L., Hartel, C. and McColl-Kennedy, J. R. (1997). Review of the use of the attitudinal construct in research on organisation-related mishaps to produce an alternative conceptualisation of the affective-cognitive paradigm. In: Australian and New Zealand Marketing Educators' Conference, Melbourne, Australia, (). 1-3 December, 1997.
Hartel, C. E. J. and Hartel, G. F (1997). SHAPE-assisted intuitive decision making and problem solving: Information processing based training for stressful conditions. In: 50th Annual Meeting of the Academy of Management,, Boston, MA, USA, (). August 1997.
SHAPE: a scaffold for decision making and problem solving paradigms
Hartel, C. E. J., Hartel, G. F. and Barney, M. F. (1997). SHAPE: a scaffold for decision making and problem solving paradigms. In: 50th Annual Meeting of the Academy of Management, Boston, MA, (). August 1997.
Douthitt, S. S., Härtel, C. E. J. and Härtel, G. F. (1996). Equally qualified but unequally perceived: General cultural openness as a predictor of discriminatory performance ratings. In: Person-centered and situation-centered explanations of gender differences in organizational outcomes. 11th Annual Conference of the Society for Industrial and Organizational Psychology, Cincinnati, OH, (). April 1996.
A new decision making frame that improves team-assisted diagnosis
Härtel, C. E. J. (1992). A new decision making frame that improves team-assisted diagnosis. In: Proceedings of the 7th Annual Conference of the Society for Industrial and Organizational Psychology. 7th Annual Conference of the Society for Industrial and Organizational Psychology, Montreal, Canada, (). May 1992.
Unremarkable findings: Why so little from so much performance appraisal research?
Härtel, C. E. J. (1992). Unremarkable findings: Why so little from so much performance appraisal research?. In: 52nd Annual Meeting of the Academy of Management,, Las Vegas, NV, United States, (). August 1992.
Härtel, C. E. J. (1991). Field independence/dependence as a predictor of attitude toward and psychometric quality of performance ratings on four different formats. In: 6th Annual Conference of the Society for Industrial and Organizational Psychology, St. Louis, Missouri, (). April 1991.
Kaman, V. and Härtel, C. E. J. (1990). Anticipating pay negotiation strategies and pay outcomes during recruitment: An exploration of gender differences. In: Proceedings of the 50th Annual Meeting of the Academy of Management. 50th Annual Meeting of the Academy of Management, San Francisco, CA, United States, (). August 1990.
Defining aircrew coordination: Searching mishaps for meaning
Härtel, C. E. J., Smith, K. A. and Prince, C. (1989). Defining aircrew coordination: Searching mishaps for meaning. In: Richard S. Jensen, Proceedings of the Fifth International Symposium on Aviation Psychology,. Fifth International Symposium on Aviation Psychology, Columbus, OH, United States, (). 17-20 April 1989.
Asia-Pacific symposium on emotions in worklife: Book of abstracts
Asia-Pacific symposium on emotions in worklife: Book of abstracts (2006) . Edited by Charmine E. J. Hartel. The Asia-Pacific Symposium on Emotions and Worklife, 24 November 2006, Melbourne, VIC, Australia.
The Fourth Conference on Emotions on Organizational Life: Conference Program and Paper Abstracts
The Fourth Conference on Emotions on Organizational Life: Conference Program and Paper Abstracts (2004) . Edited by Ashkanasy, N. M., Zerbe, W. and Hartel, C.. The Fourth Conference on Emotions and Organizational Life, 27-29 June, 2004, Birkbeck College, University of London, UK.
U.S. Academy of Management Best Paper Proceedings
U.S. Academy of Management Best Paper Proceedings (2003) . Edited by Nagao, D. and Hartel, C. E. J .. U.S. Academy of Management, 1-6 August 2003, Seattle, Washington.
Second Emotions in Organisational Life Conference best paper and abstract proceedings
Second Emotions in Organisational Life Conference best paper and abstract proceedings (2002) . Edited by Härtel, C. E. J.. Second Emotions in Organisational Life Conference, 2002, Melbourme, Australia.
The Third Conference on Emotions and Organizational Life - Program and Abstracts
The Third Conference on Emotions and Organizational Life - Program and Abstracts (2002) . Edited by N. M. Ashkanasy, W. Zerbe and C. Hartel. Third Conference on Emotions and Organizational Life, 14-16 July, 2002, Gold Coast, Queensland.
Hartel, Charmine E. J. and Hartel, Gunter (2000) Time Gradients. Toronto, ON, Canada, The Academy of Management.
Hartel, Charmine E. J. (2000) Time. Every Direction. Toronto, ON, Canada, The Academy of Management.
Development of TAAATS degraded modes training: Considerations and recommendations
Härtel, C. E. J. (1998) Development of TAAATS degraded modes training: Considerations and recommendations Australia: TAAATS
Innovation Project 3.054RI Autism@Work
(2018) CRC for Living with Autism Spectrum Disorders (Autism CRC Limited)
(2012–2016) Australian Red Cross Blood Service
Serving the greater good: Using servant leadership to build ethical and engaging work practices
(2012–2016) ARC Linkage Projects
Development of psychological capitol in emergency services organisations
(2011–2016) ARC Linkage Projects
Developing Key Local Talent in Emerging Economies: An Empirical Case Study - Xstrata Copper-Peru
(2011–2013) Xstrata Copper
The role of organisational events and emotions in strategic decision-making
(2007–2009) ARC Discovery Projects
(2000) ARC Australian Research Council (Small grants)
Development and assessment of measures of change program characteristics
(1999) ARC Australian Research Council (Small grants)
Openness to dissimilarity and organisational effectiveness: Test and development of a model
(1999) ARC Australian Research Council (Small grants)
An investigation of the causes and consequences of emotional experience at work
(1998–2000) ARC Australian Research Council (Large grants)
Investigating the cognitive determinants of expert decision making in Air Traffic Control
(1998) ARC Australian Research Council (Small grants)
(1998) University of Queensland New Staff Research Grant
BRIDGING THE DIVIDE: THE ROLE OF HYBRID INTEGRATION IN SOCIAL ENTERPRISE MANAGEMENT
Doctor Philosophy — Principal Advisor
Learning how to constructively manage one's emotional states: The rate your State study
Doctor Philosophy — Principal Advisor
Other advisors:
The effect of a new coaching model on depression, anxiety, and stress reported by first year medical students
Doctor Philosophy — Principal Advisor
Ethical, Self-Transforming Leadership: A Necessity for Creating Sustainability in a Complex World
Doctor Philosophy — Principal Advisor
Analysis impact of HRM policy and practices on government linked companies performance
Doctor Philosophy — Principal Advisor
Other advisors:
What management mind-sets are needed by SME owners/managers to transition from a small to medium size entity?
Doctor Philosophy — Principal Advisor
Other advisors:
Developing a mindfulness scale: Positive outcomes for individual, organization and community
Master Philosophy — Principal Advisor
Rejection-induced anxiety impacts workplace attitudes and behaviours: Explaining the roles of human values and culture
Doctor Philosophy — Associate Advisor
Other advisors:
Measure what matters: Evaluating the impact of public administration on citizens. A mixed methods approach to developing and testing the Experience Effectiveness (XE) framework in Australia and Canada
Doctor Philosophy — Associate Advisor
Other advisors:
An investigation of Family Business Succession Planning: The Sub-Saharan African Experience
Doctor Philosophy — Associate Advisor
Other advisors:
Strategic Change and Human Capital Issues: A micro-level investigation into board decision making.
(2018) Doctor Philosophy — Principal Advisor
Other advisors:
Comparison of barriers to migrant and Australian-born managers' career advancement in Australia
(2017) Doctor Philosophy — Principal Advisor
Other advisors:
Contextualist-coaching for complex times
(2016) Doctor Philosophy — Principal Advisor
Translation of Corporate Talent Management Strategies Across Subsidiaries in Emerging Economies
(2015) Doctor Philosophy — Principal Advisor
Other advisors:
THE USE OF POWER IN ABORIGINAL ORGANISATIONS
(2002) Doctor Philosophy — Principal Advisor
Other advisors:
The case for strategic emotional intelligence: Extension and test of a model
(2018) Doctor Philosophy — Associate Advisor
Other advisors:
(2012) Master Philosophy — Associate Advisor
Other advisors:
BIRTH-ORDER, MOTIVES, OCCUPATIONAL ROLE CHOICE AND ORGANIZATIONAL INNOVATION: AN EVOLUTIONARY PERSPECTIVE
(2005) Doctor Philosophy — Associate Advisor
Other advisors:
Emotions in diverse teams: an affective events perspective
(2003) Doctor Philosophy — Associate Advisor
Other advisors:
Making a difference from differences: Culturally heterogeneous workgroups need leaders with conflict and emotional management skills
(2003) Doctor Philosophy — Associate Advisor
Other advisors:
Note for students: The possible research projects listed on this page may not be comprehensive or up to date. Always feel free to contact the staff for more information, and also with your own research ideas.
Autism inclusive employment models and practices
I currently am co-Chief Investigator on a large grant investigating business and employment models used globally to recruit, select, and retain people with autism. I also am co-founding Director of the Queensland Neurodiversity Hub and Associate Director of the Macquarie Neurodiversity Hub.I am available to take on Honours and PhD students interested in working on an aspect related to this research program.