Dr Ben Matthews

Senior Lecturer

School of Information Technology and Electrical Engineering
Faculty of Engineering, Architecture and Information Technology
matthews@uq.edu.au
+61 7 336 52185

Overview

Ben conducts research across the fields of interaction design, human-computer interaction, participatory design and design studies. He's interested in the human aspects of technology design and use, and methods for studying and involving people in design processes. He has worked in a range of design domains with various industry partners: audiology (Oticon), diabetes care (Novo Nordisk), domestic Internet of Things devices, industrial components (Danfoss), passport processing (DFAT), primary school educational interventions, remote mental health services, toys and play (Lego Group, Kompan), indoor climate (Velux), workplace safety (WorkCover Qld), and emergency first response. The constants across these diverse domains relate to the design process—the methods used to understand people, identify design opportunities, facilitate collaboration between project stakeholders, champion users' contexts and requirements, prototype early solutions, evaluate concepts in the field, and build new technologies. This results in a variety of research contributions: new design methods and perspectives that have been tailored for specific contexts of use, identification of the potentials and limitations of different approaches to design and analysis, the discovery of context-specific issues for the design of new systems, new understandings of people, their work and contexts of use, and the design and evaluation of bespoke technologies.

Research Interests

  • Interaction design
    Ben's research focuses on the human and social aspects of designing technologies. His research develops methods for studying design, for studying how people use technologies, and for designing interactive products and systems. His work has developed methods and approaches for involving users and other stakeholders in technology design processes, designing new products and systems, as well as case studies of design processes in organisations and analyses of technology use in people's everyday lives.

Qualifications

  • Doctor of Philosophy, The University of Queensland
  • B Eng (Hons I), The University of Queensland

Publications

  • Wensveen, Stephan and Matthews, Ben (2015). Prototypes and prototyping in design research. Routledge Companion to Design Research. (pp. 262-276) edited by Paul A. Rodgers and Joyce Yee. London, United Kingdom: Routledge.

  • Kelly, Janet and Matthews, Ben (2014). Displacing use: exploring alternative relationships in a human-centred design process. Design Studies, 35 (4), 353-373. doi: 10.1016/j.destud.2014.02.001

  • Matthews, Ben (2014). Designing assumptions. Software designers in action: a human-centric look at design work. (pp. 249-265) edited by André van der Hoek and Marian Petre. Boca Raton, FL, United States: CRC Press.

  • Matthews, Ben (2014). Trajectories of the object in interaction. Interacting with Objects: Language, Materiality and Social Activity. (pp. 381-388) edited by Maurice Nevile, Pentti Haddington, Trine Heinemann and Mirka Rauniomaa. Amsterdam, Netherlands: John Benjamins Publishing. doi: 10.1075/z.186.17mat

  • Jaffari, Svenja and Matthews, Ben (2013). Aiming to miss: lessons for design research from the study of everyday energy practices. Journal of Design Research, 11 (2), 107-125. doi: 10.1504/JDR.2013.055136

  • Boden, Marie, Dekker, Andrew, Viller, Stephen and Matthews, Ben (2013). Augmenting play and learning in the primary classroom. IDC 2013, New York, NY, United States, 24-27 June 2013. Danvers, MA, United States: ACM Press. doi: 10.1145/2485760.2485767

  • Matthews, Ben and Heinemann, Trine (2012). Analysing conversation: studying design as social action. Design Studies, 33 (6), 649-672. doi: 10.1016/j.destud.2012.06.008

View all Publications

Grants

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Supervision

View all Supervision

Publications

Featured Publications

  • Wensveen, Stephan and Matthews, Ben (2015). Prototypes and prototyping in design research. Routledge Companion to Design Research. (pp. 262-276) edited by Paul A. Rodgers and Joyce Yee. London, United Kingdom: Routledge.

  • Kelly, Janet and Matthews, Ben (2014). Displacing use: exploring alternative relationships in a human-centred design process. Design Studies, 35 (4), 353-373. doi: 10.1016/j.destud.2014.02.001

  • Matthews, Ben (2014). Designing assumptions. Software designers in action: a human-centric look at design work. (pp. 249-265) edited by André van der Hoek and Marian Petre. Boca Raton, FL, United States: CRC Press.

  • Matthews, Ben (2014). Trajectories of the object in interaction. Interacting with Objects: Language, Materiality and Social Activity. (pp. 381-388) edited by Maurice Nevile, Pentti Haddington, Trine Heinemann and Mirka Rauniomaa. Amsterdam, Netherlands: John Benjamins Publishing. doi: 10.1075/z.186.17mat

  • Jaffari, Svenja and Matthews, Ben (2013). Aiming to miss: lessons for design research from the study of everyday energy practices. Journal of Design Research, 11 (2), 107-125. doi: 10.1504/JDR.2013.055136

  • Boden, Marie, Dekker, Andrew, Viller, Stephen and Matthews, Ben (2013). Augmenting play and learning in the primary classroom. IDC 2013, New York, NY, United States, 24-27 June 2013. Danvers, MA, United States: ACM Press. doi: 10.1145/2485760.2485767

  • Matthews, Ben and Heinemann, Trine (2012). Analysing conversation: studying design as social action. Design Studies, 33 (6), 649-672. doi: 10.1016/j.destud.2012.06.008

Book Chapter

  • Heinemann, Trine and Matthews, Ben (2018). Innovation communication. Handbuch sprache in organisationen. (pp. 45-64) edited by Stephan Habscheid, Andreas P. Müller, Britta Thörle and Antje Wilton. Boston, Massachusetts: De Gruyter Mouton.

  • Matthews, Ben and Heinemann, Trine (2015). Concessions in audiology. Producing and managing restricted activities: avoidance and withholding in institutional interaction. (pp. 337-367) edited by Fabienne H. C. Chevalier and John Moore. Amsterdam, The Netherlands: John Benjamins Publishing Company. doi: 10.1075/pbns.255

  • Matthews, Ben and Brereton, Margot (2015). Navigating the methodological mire: practical epistemology in design research. Routledge Companion to Design Research. (pp. 151-162) edited by Paul A. Rodgers and Joyce Yee. London, United Kingdom: Routledge.

  • Wensveen, Stephan and Matthews, Ben (2015). Prototypes and prototyping in design research. Routledge Companion to Design Research. (pp. 262-276) edited by Paul A. Rodgers and Joyce Yee. London, United Kingdom: Routledge.

  • Matthews, Ben (2014). Designing assumptions. Software designers in action: a human-centric look at design work. (pp. 249-265) edited by André van der Hoek and Marian Petre. Boca Raton, FL, United States: CRC Press.

  • Matthews, Ben (2014). Trajectories of the object in interaction. Interacting with Objects: Language, Materiality and Social Activity. (pp. 381-388) edited by Maurice Nevile, Pentti Haddington, Trine Heinemann and Mirka Rauniomaa. Amsterdam, Netherlands: John Benjamins Publishing. doi: 10.1075/z.186.17mat

  • Matthews, Ben (2013). Conversation analysis and design. The encyclopedia of applied linguistics. (pp. 967-971) edited by Carol A. Chapelle. Oxford, United Kingdom: Wiley - Blackwell. doi: 10.1002/9781405198431.wbeal1306

  • Matthews, Ben (2013). Designing assumptions. Software designers in action: a human-centric look at design work. (pp. 247-263) edited by André van der Hoek and Marian Petre. Boca Raton, FL USA: CRC Press. doi: 10.1201/b15530

  • Heinemann, Trine, Matthews, Ben and Raudaskoski, Pirkko (2012). Hearing aid adjustment: Translating symptom descriptions into treatment and dealing with expectations. Hearing aids communication: Integrating social interaction, audiology and user centrered desighn to improve communication with hearing loss and hearing technologies. (pp. 113-124) edited by Maria Egbert and Arnulf Deppermann. Mannheim, Germany: Verlag für Gesprächsforschung.

  • Egbert, Maria and Matthews, Ben (2012). User centered design: From understanding hearing loss and hearing technologies towards understanding interaction. Hearing aids communication: Integrating social interaction, audiology and user centered design to improve communication with hearing loss and hearing technologies. (pp. 48-55) edited by Maria Egbert and Arnulf Deppermann. Mannheim, Germany: Verlag für Gesprächsforschung.

  • Matthews, Ben (2009). Intersections of social order and brainstorming rules. About: designing: Analysing design meetings. (pp. ?-?) edited by Janet McDonnell and Peter Lloyd. Boca Raton: CRC Press.

Journal Article

Conference Publication

  • Matthews, Ben, Salisbury, Isaac, Schlosser, Paul, Smith, Francine and Sanderson, Penelope (2020). High tempo work: design challenges for head-worn displays in quick service restaurants. CHI 2020, Honolulu, HI, United States, 25–30 April 2020. New York, NY, United States: ACM. doi: 10.1145/3313831.3376200

  • Khan, Awais Hameed and Matthews, Ben (2019). Democratizing soap: the methodological value of using Constructive Assemblies as a Participatory Design tool. 13th International Conference on Tangible, Embedded, and Embodied Interaction, TEI 2019, Tempe, AZ, United States, 17-20 March 2019. New York, NY, United States: ACM Press. doi: 10.1145/3294109.3295641

  • Khan, Awais Hameed, Heiner, Scott and Matthews, Ben (2019). Disconnect: a proposal for reclaiming control in HCI. 2019 CHI Conference on Human Factors in Computing Systems, Glasgow, Scotland, 4 May 2019. New York, NY, USA: ACM Press. doi: 10.1145/3290607.3313048

  • Khan, Awais Hameed and Matthews, Ben (2019). The semantics of design and why they matter. Academy for Design Innovation Management Conference, London, United Kingdom, 18-21 June 2019. London, United Kingdom: Academy for Design Innovation Management. doi: 10.33114/adim.2019.03.405

  • Zheng, Chunnan, Khan, Awais Hameed and Matthews, Ben (2018). Bridging the cross-cultural language divide through design. 30th Australian Conference on Computer-Human Interaction, OzCHI 2018, Melbourne, VIC, Australia, 4-7 December 2018. New York, NY, United States: ACM Press. doi: 10.1145/3292147.3292222

  • Bodén, Marie, Pretorius, Bianca, Matthews, Ben and Viller, Stephen (2018). DBugs: large-scale artefacts for collaborative computer programming. 17th ACM Conference on Interaction Design and Children, IDC 2018, Trondheim, Norway, 19-22 June 2018. New York, NY, United States: Association for Computing Machinery, Inc. doi: 10.1145/3202185.3210773

  • Hunter, Trevor, Worthy, Peter, Viller, Stephen and Matthews, Ben (2018). Designing for citizen-centric smart cities: supporting people's needs of a community garden. OzCHI '18: 30th Australian Computer-Human Interaction Conference, Melbourne, Australia, 4-7 December 2018. New York, United States: ACM Press. doi: 10.1145/3292147.3292217

  • McInnes, Paul and Matthews, Ben (2018). Pirate dice : an ethnomethodological analysis of paired playing. CHI PLAY '18 The annual symposium on Computer-Human Interaction in Play, Melbourne, Australia, 28-31 October 2018. New York, United States: ACM Press. doi: 10.1145/3270316.3272049

  • Hunter, Trevor, Balachandran, Shiva, Worthy, Peter, Matthews, Ben and Viller, Stephen (2017). Soundscape: building connection between digital musicians and their audience. 29th Australian Computer-Human Interaction Conference, OzCHI 2017, Brisbane, QLD Australia, 28 November-1 December 2017. New York, NY, USA: Association for Computing Machinery. doi: 10.1145/3152771.3156176

  • Karimi, Arafeh, Worthy, Peter, McInnes, Paul, Bodén, Marie, Matthews, Ben and Viller, Stephen (2017). The community garden hack: Participatory experiments in facilitating primary school teacher's appropriation of technology. 29th Australian Computer-Human Interaction Conference, OzCHI 2017, Brisbane, Australia, November 28-1, 2017. New York, New York, USA: Association for Computing Machinery. doi: 10.1145/3152771.3152787

  • Cervantes, Maria, Ramani, Ramya, Worthy, Peter, Weigel, Jason, Viller, Stephen A. and Matthews, Benjamin Robert (2016). Could the inherent nature of the internet of things inhibit person-to-person connection?. 11th ACM SIGCHI Conference on Designing Interactive Systems, DIS 2016, Brisbane, QLD, Australia, 4 - 8 June, 2016. New York, NY, United States: Association for Computing Machinery. doi: 10.1145/2908805.2909418

  • Viller, Stephen, Worthy, Peter, Boden, Marie, Weigel, Jason, Fitzpatrick, Geraldine, Rodden, Tom and Matthews, Ben (2016). IoT: designing for human values. 11th ACM SIGCHI Conference on Designing Interactive Systems, DIS 2016, Brisbane, Australia, 4 - 8 June 2016. New York, NY, United States: Association for Computing Machinery. doi: 10.1145/2908805.2913019

  • Horst, Willem and Matthews, Ben (2016). Live prototyping. DIS 2016 - Proceedings of the 2016 ACM Conference on Designing Interactive Systems: Fuse, Brisbane, Australia, 4-8 June 2016. New York: ACM Press. doi: 10.1145/2901790.2901807

  • Disalvo, Alyssa, Watson, Leila, Yu, Zishan, Worthy, Peter, Weigel, Jason, Viller, Stephen and Matthews, Ben (2016). StoryLamp: Sentimentality is killing the world. 11th ACM SIGCHI Conference on Designing Interactive Systems, DIS 2016, Brisbane, Australia, 4-8 June, 2016. New York, United States: Association for Computing Machinery. doi: 10.1145/2908805.2909409

  • Worthy, Peter, Matthews, Ben and Viller, Stephen A. (2016). Trust me: doubts and concerns living with the internet of things. DIS 2016 - Proceedings of the 2016 ACM Conference on Designing Interactive Systems: Fuse, Brisbane, Australia, 4-8 June 2016. New York, NY, United States: Association for Computing Machinery. doi: 10.1145/2901790.2901890

  • Worthy, Peter, Boden, Marie, Karimi, Arafeh, Weigel, Jason, Matthews, Ben, Hensby, Kristyn, Heath, Scott, Pounds, Paul, Taufatofua, Jonathon, Smith, Michael, Viller, Stephen and Wiles, Janet (2015). Children's expectations and strategies in interacting with a Wizard of Oz Robot. OZCHI '15, Melbourne, Australia, 7-10 December 2015. New York, NY, United States: ACM. doi: 10.1145/2838739.2838793

  • Epifani, Andrea, Boden, Marie, Meinicke, Larissa, Matthews, Ben and Viller, Stephen (2015). Designing for visually impaired developers. World Conference of the International Association of Design Research, Brisbane, Australia, 2-5 November 2015. The International Association of Societies of Design Research.

  • Lu, Zeqing, Matthews, Ben and Viller, Stephen (2014). Designing for reducing procrastination on side projects. Australian Computer-Human Interaction Conference (OzCHI 2014), Sydney, NSW, Australia, 2-5 December 2014. New York, NY, United States: ACM. doi: 10.1145/2686612.2686673

  • Boden, Marie, Dekker, Andrew, Viller, Stephen and Matthews, Ben (2013). Augmenting play and learning in the primary classroom. IDC 2013, New York, NY, United States, 24-27 June 2013. Danvers, MA, United States: ACM Press. doi: 10.1145/2485760.2485767

  • Matthews, Ben and Heinemann, Trine (2012). When words fail: the description of hearing problems in audiology clinics. AIEMCA 2012 Biennial Conference, Brisbane, Australia, 29-30 November 2012.

  • Kelly, Janet and Matthews, Ben (2010). Taking transition into account: designing with pre-users of medical devices. 11th Biennial Participatory Design Conference (PDC'10), Sydney, Australia, 29 November - 3 December 2010. New York, United States: ACM Press. doi: 10.1145/1900441.1900452

  • Jaffari, Svenja D. and Matthews, Ben (2009). From occupying to inhabiting - A change in conceptualising comfort. Beyond Kyoto Conference, Aarhus, Denmark, 5-7 March 2009. Bristol, United Kingdom: Institute of Physics Publishing. doi: 10.1088/1755-1315/8/1/012008

  • Mattelmaki, Tuuli and Matthews, Ben (2009). Peeling apples: prototyping design experiments as research. Nordic Design Research Conference: Engaging Artefacts, Oslo, Norway, 30 August – 1 September 2009. Oslo, Norway: AHO.

  • Buur, Jacob and Matthews, Ben (2008). Participatory innovation: A research agenda. 10th Conference on Participatory Design, PDC 2008, Bloomington, Indiana, 1- 4 October 2008. New York, NY: ACM Press.

  • Kjeldsen, Malene and Matthews, Ben (2008). Talking about hearing: Designing from users' problematisations. 5th Nordic Conference on Human-Computer Interaction (NordiCHI'08), Lund, Sweden, 18 - 22 October 2008. New York, United States: ACM Press. doi: 10.1145/1463160.1463237

  • Matthews, Ben (2006). Grammar, meaning and movement based interaction. OZCHI 2006, Sydney, Australia, 20 -24 November 2006. New York, United States: ACM Digital Library.

  • Matthews, Ben and Clark, Brendon (2005). Practical action as inquiry - facilitating appropriation in a design handover event. 6th International Confernce of the European Academy of Design, Bremen, Germany, 29-31 March 2005. Bremen, Germany: European Academy of Design.

  • Matthews, Ben and Buur, Jacob (2005). Teaching design research in the studio. Nordic Design Research Conference: In the Making, Copenhagen, Denmark, 29 - 31 May 2005.

  • Matthews, B, Brereton, M and Buur, J (2001). Brick games in boardrooms: Making use context tangible. 5th Design Thinking Research Symposium, Delft Netherlands, 18-20 December 2001. Delft, The Netherlands: DUP Science.

  • Matthews, B. R. and Brereton, M. F. (2000). Knowledge and inspiration: Concept generation in engineering design. Engineering Design Conference 2000, Brunel University, UK, 27-29 June 2000. London: Professional Engineering Publishing.

  • Mcgarry, B., Matthews, B. and Brereton, M. (2000). Reflections on a candidate user-interface for a wireless vital signs monitor. DARE 2000, Elsinore, Denmark, 12-14 April 2000. Elsinore, Denmark: Association for Computing Machinery (ACM). doi: 10.1145/354666.354670

  • Matthews, B. and Brereton, M. F. (2000). The role of social and physical interaction in engineering concept generation. CoDesigning 2000, Coventry, UK, 11-13 September 2000. Great Britain: Coventry University.

Other Outputs

Grants (Administered at UQ)

PhD and MPhil Supervision

Current Supervision

  • Master Philosophy — Principal Advisor

    Other advisors:

  • Doctor Philosophy — Principal Advisor

  • Doctor Philosophy — Principal Advisor

    Other advisors:

  • Doctor Philosophy — Principal Advisor

  • Doctor Philosophy — Principal Advisor

  • Doctor Philosophy — Principal Advisor

    Other advisors:

  • Doctor Philosophy — Associate Advisor

  • Master Philosophy — Associate Advisor

    Other advisors:

  • Doctor Philosophy — Associate Advisor

  • Doctor Philosophy — Associate Advisor

    Other advisors:

  • Doctor Philosophy — Associate Advisor

    Other advisors:

  • Doctor Philosophy — Associate Advisor