Dr Ben Matthews

Senior Lecturer

School of Information Technology and Electrical Engineering
Faculty of Engineering, Architecture and Information Technology
matthews@uq.edu.au
+61 7 336 52185

Overview

I study design as a collaborative process that materialises alternative social futures. Those futures are sometimes new products, systems, services, infrastructures and technologies. But they can also be social contracts, agreements, processes, ways of working and new possibilities for our collective lives together.

I currently lead research projects in three broad domains: designing advocacy, designing the materials of participation, and augmenting skill and expertise through design.

The designing advocacy project has worked with a range of stakeholders with reduced agency such as people with mental health needs, chronic illnesses, injured workers, and other stigmatised or at-risk groups. We have developed methods for the inclusion of their perspectives in design processes, insights about their specific conditions and needs, critical analyses of how they are conceptualised from the perspectives of technologists and service providers, and design proposals for services and technologies that amplify their agency.

The designing the materials of participation project develops formats and processes for participatory design—the inclusion of stakeholders in the design of systems that will affect the organisation of their work and life. In this project we study how technologies and systems are used in microanalytic detail, analysing how tools and materials shape people's interactions. We use this understanding as a basis for the design of new methods and processes (and sometimes new matierals) for involving people in the design process, and giving them greater autonomy over the systems they will use.

The augmenting skill and expertise through design project studies specialist work practices for the purposes of developing technology support for that work. We have worked with aeromedical teams, audiologists, passport officers, emergency first responders, quck service chefs, primary school teachers, and other professional contexts of use to understand the local and particular skills that enable those workplaces to function effectively and collaboratively. We use these understandings to inform the deisgn of technologies and work practices that support, and preserve, those core professional skills.

The constants across these projects relate to the design process—the methods used to understand people, identify design opportunities, facilitate collaboration between project stakeholders, champion users' contexts and requirements, prototype early solutions, evaluate concepts in the field, and build new technologies. This results in a variety of research contributions: new design methods and perspectives that have been tailored for specific contexts of use, identification of the potentials and limitations of different approaches to design and analysis, the discovery of context-specific issues for the design of new systems, new understandings of people, their work and contexts of use, and the design and evaluation of bespoke technologies.

Research Interests

  • Interaction design
    Ben's research focuses on the human and social aspects of designing technologies. His research develops methods for studying design, for studying how people use technologies, and for designing interactive products and systems. His work has developed methods and approaches for involving users and other stakeholders in technology design processes, designing new products and systems, as well as case studies of design processes in organisations and analyses of technology use in people's everyday lives.

Qualifications

  • Doctor of Philosophy, The University of Queensland
  • B Eng (Hons I), The University of Queensland

Publications

View all Publications

Grants

View all Grants

Supervision

  • Doctor Philosophy

  • Doctor Philosophy

  • Doctor Philosophy

View all Supervision

Publications

Featured Publications

Book Chapter

  • Loke, Lian and Matthews, Ben (2020). Scaffolding of interaction design education towards ethical design thinking. Design thinking in higher education: interdisciplinary encounters. (pp. 165-181) edited by Gavin Melles. Singapore: Springer Singapore. doi: 10.1007/978-981-15-5780-4_8

  • Heinemann, Trine and Matthews, Ben (2018). Innovation communication. Handbuch sprache in organisationen. (pp. 45-64) edited by Stephan Habscheid, Andreas P. Müller, Britta Thörle and Antje Wilton. Boston, Massachusetts: De Gruyter Mouton.

  • Matthews, Ben and Heinemann, Trine (2015). Concessions in audiology. Producing and managing restricted activities: avoidance and withholding in institutional interaction. (pp. 337-367) edited by Fabienne H. C. Chevalier and John Moore. Amsterdam, The Netherlands: John Benjamins Publishing Company. doi: 10.1075/pbns.255

  • Matthews, Ben and Brereton, Margot (2015). Navigating the methodological mire: practical epistemology in design research. Routledge Companion to Design Research. (pp. 151-162) edited by Paul A. Rodgers and Joyce Yee. London, United Kingdom: Routledge.

  • Wensveen, Stephan and Matthews, Ben (2015). Prototypes and prototyping in design research. Routledge Companion to Design Research. (pp. 262-276) edited by Paul A. Rodgers and Joyce Yee. London, United Kingdom: Routledge.

  • Matthews, Ben (2014). Designing assumptions. Software designers in action: a human-centric look at design work. (pp. 249-265) edited by André van der Hoek and Marian Petre. Boca Raton, FL, United States: CRC Press.

  • Matthews, Ben (2014). Trajectories of the object in interaction. Interacting with Objects: Language, Materiality and Social Activity. (pp. 381-388) edited by Maurice Nevile, Pentti Haddington, Trine Heinemann and Mirka Rauniomaa. Amsterdam, Netherlands: John Benjamins Publishing. doi: 10.1075/z.186.17mat

  • Matthews, Ben (2013). Conversation analysis and design. The encyclopedia of applied linguistics. (pp. 967-971) edited by Carol A. Chapelle. Oxford, United Kingdom: Wiley - Blackwell. doi: 10.1002/9781405198431.wbeal1306

  • Matthews, Ben (2013). Designing assumptions. Software designers in action: a human-centric look at design work. (pp. 247-263) edited by André van der Hoek and Marian Petre. Boca Raton, FL USA: CRC Press. doi: 10.1201/b15530

  • Heinemann, Trine, Matthews, Ben and Raudaskoski, Pirkko (2012). Hearing aid adjustment: Translating symptom descriptions into treatment and dealing with expectations. Hearing aids communication: Integrating social interaction, audiology and user centrered desighn to improve communication with hearing loss and hearing technologies. (pp. 113-124) edited by Maria Egbert and Arnulf Deppermann. Mannheim, Germany: Verlag für Gesprächsforschung.

  • Egbert, Maria and Matthews, Ben (2012). User centered design: From understanding hearing loss and hearing technologies towards understanding interaction. Hearing aids communication: Integrating social interaction, audiology and user centered design to improve communication with hearing loss and hearing technologies. (pp. 48-55) edited by Maria Egbert and Arnulf Deppermann. Mannheim, Germany: Verlag für Gesprächsforschung.

  • Matthews, Ben (2009). Intersections of social order and brainstorming rules. About: designing: Analysing design meetings. (pp. 33-47) edited by Janet McDonnell and Peter Lloyd. Boca Raton: CRC Press.

Journal Article

Conference Publication

  • Schlosser, Paul, Matthews, Ben, Salisbury, Isaac, Sanderson, Penelope and Hayes, Sass (2021). Head-worn displays for emergency medical services staff : properties of prehospital work, use cases, and design considerations. CHI '21: CHI Conference on Human Factors in Computing Systems, Yokohama, Japan, May, 2021. New York, NY, United States: ACM. doi: 10.1145/3411764.3445614

  • Macdonald, Lorna, Matthews, Ben and Viller, Stephen (2020). Design guidance for location-based play: a review of research frameworks. DRS2020, Brisbane, QLD, Australia, 11-14 August, 2020. London, United Kingdom: Design Research Society. doi: 10.21606/drs.2020.174

  • Khan, Awais Hameed, Snow, Stephen, Heiner, Scott, Hardgrove, Robert, Matthews, Sarah and Matthews, Ben (2020). The politics of materiality: exploring participatory design methods, tools and practices. DRS2020, Brisbane, QLD, Australia, 11 - 14 August, 2020. London, United Kingdom: Design Research Society. doi: 10.21606/drs.2020.246

  • Anderson, India and Matthews, Ben (2020). Living with RITA: Tenants, landlords and agents trusting agents. 2020 ACM Conference on Designing Interactive Systems, DIS 2020, Eindhoven, Netherlands, 6 - 10 July 2020. New York, NY, United States: Association for Computing Machinery. doi: 10.1145/3393914.3395887

  • Khan, Awais Hameed, Snow, Stephen, Heiner, Scott and Matthews, Ben (2020). Disconnecting: towards a semiotic framework for personal data trails. 2020 ACM Designing Interactive Systems Conference, Eindhoven, Netherlands, 6-10 July 2020. New York, United States: Association for Computing Machinery. doi: 10.1145/3357236.3395580

  • Khan, Awais Hameed, Snow, Stephen and Matthews, Ben (2020). Tracing design: practitioner accounts of design value, documentation and practices. 2020 ACM Designing Interactive Systems Conference, Eindhoven, Netherlands, 6-10 July 2020. New York, United States: Association for Computing Machinery. doi: 10.1145/3357236.3395537

  • Snow, Stephen, Khan, Awais Hameed, Viller, Stephen, Matthews, Ben, Heiner, Scott, Pierce, James, Luger, Ewa, Gomer, Richard and Filipczuk, Dorota (2020). Speculative designs for emergent personal data trails: signs, signals and signifiers. 2020 CHI Conference on Human Factors in Computing Systems, Honolulu, HI, United States, 25-30 April 2020. New York, United States: Association for Computing Machinery. doi: 10.1145/3334480.3375173

  • Matthews, Ben, Salisbury, Isaac, Schlosser, Paul, Smith, Francine and Sanderson, Penelope (2020). High tempo work: design challenges for head-worn displays in quick service restaurants. CHI 2020, Honolulu, HI, United States, 25–30 April 2020. New York, NY, United States: ACM. doi: 10.1145/3313831.3376200

  • Doherty, Skye, Snow, Stephen, Jennings, Kathleen, Rose, Ben, Matthews, Ben and Viller, Stephen (2020). Vim: a tangible energy story. 13th International Conference on Interactive Digital Storytelling, ICIDS 2020, Bournemouth, United Kingdom, 3-6 November 2020. Cham, Switzerland: Springer Nature Switzerland. doi: 10.1007/978-3-030-62516-0_24

  • Khan, Awais Hameed and Matthews, Ben (2019). Democratizing soap: the methodological value of using Constructive Assemblies as a Participatory Design tool. 13th International Conference on Tangible, Embedded, and Embodied Interaction, TEI 2019, Tempe, AZ, United States, 17-20 March 2019. New York, NY, United States: ACM Press. doi: 10.1145/3294109.3295641

  • Khan, Awais Hameed, Heiner, Scott and Matthews, Ben (2019). Disconnect: a proposal for reclaiming control in HCI. 2019 CHI Conference on Human Factors in Computing Systems, Glasgow, Scotland, 4 May 2019. New York, NY, USA: ACM Press. doi: 10.1145/3290607.3313048

  • Hunter, Trevor, Worthy, Peter, Matthews, Ben and Viller, Stephen (2019). Soundscape : Participatory design of an interface for musical expression. 14th International Audio Mostly Conference: A Journey in Sound on ZZZ, Nottingham, United Kingdom, September 18 - 20, 2019. New York, NY, United States: ACM Press. doi: 10.1145/3356590.3356640

  • Khan, Awais Hameed and Matthews, Ben (2019). The semantics of design and why they matter. Academy for Design Innovation Management Conference, London, United Kingdom, 18-21 June 2019. London, United Kingdom: Academy for Design Innovation Management. doi: 10.33114/adim.2019.03.405

  • Hunter, Trevor, Worthy, Peter, Matthews, Ben and Viller, Stephen (2019). Using participatory design in the development of a new musical interface : Understanding musician's needs beyond usability. 14th International Audio Mostly Conference: A Journey in Sound on ZZZ, Nottingham, United Kingdom, September 18 - 20, 2019. New York, NY, United States: ACM Press. doi: 10.1145/3356590.3356635

  • Zheng, Chunnan, Khan, Awais Hameed and Matthews, Ben (2018). Bridging the cross-cultural language divide through design. 30th Australian Conference on Computer-Human Interaction, OzCHI 2018, Melbourne, VIC, Australia, 4-7 December 2018. New York, NY, United States: ACM Press. doi: 10.1145/3292147.3292222

  • Bodén, Marie, Pretorius, Bianca, Matthews, Ben and Viller, Stephen (2018). DBugs: large-scale artefacts for collaborative computer programming. 17th ACM Conference on Interaction Design and Children, IDC 2018, Trondheim, Norway, 19-22 June 2018. New York, NY, United States: Association for Computing Machinery, Inc. doi: 10.1145/3202185.3210773

  • Hunter, Trevor, Worthy, Peter, Viller, Stephen and Matthews, Ben (2018). Designing for citizen-centric smart cities: supporting people's needs of a community garden. OzCHI '18: 30th Australian Computer-Human Interaction Conference, Melbourne, Australia, 4-7 December 2018. New York, United States: ACM Press. doi: 10.1145/3292147.3292217

  • McInnes, Paul and Matthews, Ben (2018). Pirate dice : an ethnomethodological analysis of paired playing. CHI PLAY '18 The annual symposium on Computer-Human Interaction in Play, Melbourne, Australia, 28-31 October 2018. New York, United States: ACM Press. doi: 10.1145/3270316.3272049

  • Hunter, Trevor, Balachandran, Shiva, Worthy, Peter, Matthews, Ben and Viller, Stephen (2017). Soundscape: building connection between digital musicians and their audience. 29th Australian Computer-Human Interaction Conference, OzCHI 2017, Brisbane, QLD Australia, 28 November-1 December 2017. New York, NY, USA: Association for Computing Machinery. doi: 10.1145/3152771.3156176

  • Karimi, Arafeh, Worthy, Peter, McInnes, Paul, Bodén, Marie, Matthews, Ben and Viller, Stephen (2017). The community garden hack: Participatory experiments in facilitating primary school teacher's appropriation of technology. 29th Australian Computer-Human Interaction Conference, OzCHI 2017, Brisbane, Australia, November 28-1, 2017. New York, New York, USA: Association for Computing Machinery. doi: 10.1145/3152771.3152787

  • Cervantes, Maria, Ramani, Ramya, Worthy, Peter, Weigel, Jason, Viller, Stephen A. and Matthews, Benjamin Robert (2016). Could the inherent nature of the internet of things inhibit person-to-person connection?. 11th ACM SIGCHI Conference on Designing Interactive Systems, DIS 2016, Brisbane, QLD, Australia, 4 - 8 June, 2016. New York, NY, United States: Association for Computing Machinery. doi: 10.1145/2908805.2909418

  • Viller, Stephen, Worthy, Peter, Boden, Marie, Weigel, Jason, Fitzpatrick, Geraldine, Rodden, Tom and Matthews, Ben (2016). IoT: designing for human values. 11th ACM SIGCHI Conference on Designing Interactive Systems, DIS 2016, Brisbane, Australia, 4 - 8 June 2016. New York, NY, United States: Association for Computing Machinery. doi: 10.1145/2908805.2913019

  • Horst, Willem and Matthews, Ben (2016). Live prototyping. DIS 2016 - Proceedings of the 2016 ACM Conference on Designing Interactive Systems: Fuse, Brisbane, Australia, 4-8 June 2016. New York: ACM Press. doi: 10.1145/2901790.2901807

  • Disalvo, Alyssa, Watson, Leila, Yu, Zishan, Worthy, Peter, Weigel, Jason, Viller, Stephen and Matthews, Ben (2016). StoryLamp: Sentimentality is killing the world. 11th ACM SIGCHI Conference on Designing Interactive Systems, DIS 2016, Brisbane, Australia, 4-8 June, 2016. New York, United States: Association for Computing Machinery. doi: 10.1145/2908805.2909409

  • Worthy, Peter, Matthews, Ben and Viller, Stephen A. (2016). Trust me: doubts and concerns living with the internet of things. DIS 2016 - Proceedings of the 2016 ACM Conference on Designing Interactive Systems: Fuse, Brisbane, Australia, 4-8 June 2016. New York, NY, United States: Association for Computing Machinery. doi: 10.1145/2901790.2901890

  • Worthy, Peter, Boden, Marie, Karimi, Arafeh, Weigel, Jason, Matthews, Ben, Hensby, Kristyn, Heath, Scott, Pounds, Paul, Taufatofua, Jonathon, Smith, Michael, Viller, Stephen and Wiles, Janet (2015). Children's expectations and strategies in interacting with a Wizard of Oz Robot. OZCHI '15, Melbourne, Australia, 7-10 December 2015. New York, NY, United States: ACM. doi: 10.1145/2838739.2838793

  • Epifani, Andrea, Boden, Marie, Meinicke, Larissa, Matthews, Ben and Viller, Stephen (2015). Designing for visually impaired developers. World Conference of the International Association of Design Research, Brisbane, Australia, 2-5 November 2015. The International Association of Societies of Design Research.

  • Lu, Zeqing, Matthews, Ben and Viller, Stephen (2014). Designing for reducing procrastination on side projects. Australian Computer-Human Interaction Conference (OzCHI 2014), Sydney, NSW, Australia, 2-5 December 2014. New York, NY, United States: ACM. doi: 10.1145/2686612.2686673

  • Boden, Marie, Dekker, Andrew, Viller, Stephen and Matthews, Ben (2013). Augmenting play and learning in the primary classroom. IDC 2013, New York, NY, United States, 24-27 June 2013. Danvers, MA, United States: ACM Press. doi: 10.1145/2485760.2485767

  • Matthews, Ben and Heinemann, Trine (2012). When words fail: the description of hearing problems in audiology clinics. AIEMCA 2012 Biennial Conference, Brisbane, Australia, 29-30 November 2012.

  • Kelly, Janet and Matthews, Ben (2010). Taking transition into account: designing with pre-users of medical devices. 11th Biennial Participatory Design Conference (PDC'10), Sydney, Australia, 29 November - 3 December 2010. New York, United States: ACM Press. doi: 10.1145/1900441.1900452

  • Jaffari, Svenja D. and Matthews, Ben (2009). From occupying to inhabiting - A change in conceptualising comfort. Beyond Kyoto Conference, Aarhus, Denmark, 5-7 March 2009. Bristol, United Kingdom: Institute of Physics Publishing. doi: 10.1088/1755-1315/8/1/012008

  • Mattelmaki, Tuuli and Matthews, Ben (2009). Peeling apples: prototyping design experiments as research. Nordic Design Research Conference: Engaging Artefacts, Oslo, Norway, 30 August – 1 September 2009. Oslo, Norway: AHO.

  • Buur, Jacob and Matthews, Ben (2008). Participatory innovation: A research agenda. 10th Conference on Participatory Design, PDC 2008, Bloomington, Indiana, 1- 4 October 2008. New York, NY: ACM Press.

  • Kjeldsen, Malene and Matthews, Ben (2008). Talking about hearing: Designing from users' problematisations. 5th Nordic Conference on Human-Computer Interaction (NordiCHI'08), Lund, Sweden, 18 - 22 October 2008. New York, United States: ACM Press. doi: 10.1145/1463160.1463237

  • Matthews, Ben (2006). Grammar, meaning and movement based interaction. OZCHI 2006, Sydney, Australia, 20 -24 November 2006. New York, United States: ACM Digital Library.

  • Matthews, Ben and Clark, Brendon (2005). Practical action as inquiry - facilitating appropriation in a design handover event. 6th International Confernce of the European Academy of Design, Bremen, Germany, 29-31 March 2005. Bremen, Germany: European Academy of Design.

  • Matthews, Ben and Buur, Jacob (2005). Teaching design research in the studio. Nordic Design Research Conference: In the Making, Copenhagen, Denmark, 29 - 31 May 2005.

  • Matthews, B, Brereton, M and Buur, J (2001). Brick games in boardrooms: Making use context tangible. 5th Design Thinking Research Symposium, Delft Netherlands, 18-20 December 2001. Delft, The Netherlands: DUP Science.

  • Matthews, B. R. and Brereton, M. F. (2000). Knowledge and inspiration: Concept generation in engineering design. Engineering Design Conference 2000, Brunel University, UK, 27-29 June 2000. London: Professional Engineering Publishing.

  • Mcgarry, B., Matthews, B. and Brereton, M. (2000). Reflections on a candidate user-interface for a wireless vital signs monitor. DARE 2000, Elsinore, Denmark, 12-14 April 2000. Elsinore, Denmark: Association for Computing Machinery (ACM). doi: 10.1145/354666.354670

  • Matthews, B. and Brereton, M. F. (2000). The role of social and physical interaction in engineering concept generation. CoDesigning 2000, Coventry, UK, 11-13 September 2000. Great Britain: Coventry University.

Other Outputs

Grants (Administered at UQ)

PhD and MPhil Supervision

Current Supervision

  • Doctor Philosophy — Principal Advisor

    Other advisors:

  • Doctor Philosophy — Principal Advisor

    Other advisors:

  • Doctor Philosophy — Principal Advisor

  • Doctor Philosophy — Principal Advisor

    Other advisors:

  • Doctor Philosophy — Principal Advisor

    Other advisors:

  • Doctor Philosophy — Principal Advisor

  • Doctor Philosophy — Principal Advisor

  • Doctor Philosophy — Associate Advisor

    Other advisors:

  • Doctor Philosophy — Associate Advisor

    Other advisors:

  • Doctor Philosophy — Associate Advisor

  • Doctor Philosophy — Associate Advisor

    Other advisors:

  • Doctor Philosophy — Associate Advisor

  • Doctor Philosophy — Associate Advisor