Annie's background is in Public Health. Her PhD focused on using telehealth to improve the health literacy of older people with chronic diseases. Annie has experience developing, implementing, and evaluating telehealth interventions for patient education and overcoming social isolation.
Annie's part-time role at the Centre of Online Health includes leading consultancy projects that evaluate telehealth use in complex care settings. These large-scale evaluations have provided in-depth knowledge of multi-disciplinary clinician and consumer perspectives on telehealth's acceptability, feasibility, and effectiveness in different settings. Her research interest is understanding how practitioners can implement telehealth to transform and improve consumer access to health and social care, leading to better patient outcomes. Her research interest in using telehealth for clinical and social care spans professions, conditions, settings and sectors, including allied health professionals, chronic disease, oncology, dementia, aged care, addiction, and the disability sector.
Annie is also an active researcher in developing AI and machine-based learning applications to augment clinical decision-making for telehealth systems. She is the Head of Research at Coviu, the telehealth platform that powers the government's Healthdirect Video Call. Coviu is part of several telehealth implementation research projects in which Annie is involved.
Annie is currently part of the Australasian Institute of Digital Health's Women in Digital Health Leadership program. She brings over 30 years of experience in health care. She has worked in diverse roles in Australia and the UK, collaborating with health, education, social care and housing professionals.
Annie is passionate about creating workflows, interventions and technology that meet end-user needs, whether health professionals or consumers.
In 2021/22 Annie led nationwide research into clinician and consumer experiences in using telehealth for cancer care services and management during COVID-19 commissioned by Cancer Australia. The outcomes of this study have informed Cancer Australia's work in determining the appropriate use of telehealth for cancer care in Australia. Annie was a team member on Queensland Health's Evaluation of Telehealth Services project informing strategic decisions on statewide telehealth services.
Annie led the co-design of a telehealth peer support program for carers of people living with dementia. Using an innovative approach, Annie bought together a group of dementia caregivers who lived across NSW and Queensland using videoconferencing. During the life of the project, the group developed a strong connection with each other which transformed into a virtual peer support network. Following the end of the project, the group continued to meet virtually for another 2.5 years. Annie delivered the 6-week co-designed program to 16 dementia caregiver groups across Australia, most of whom had never used videoconferencing previously. Of those who took part in the groups, 76% indicated that they would like to continue meeting using videoconferencing with other dementia caregivers and eight of the groups continued to do so on a self-organised basis.
Annie's PhD focused on working with an aged care industry partner, Feros Care to develop and pilot the implementation of a group-based health literacy program that was delivered by videoconferencing. Outcomes from the study indicated older people's increase in health and chronic disease management as well as reductions in social isolation. The Telehealth Literacy program became adopted for routine care and was offered to all Feros care customers via their social engagement program.
Journal Article: Development and validation of the Digital Health Acceptability Questionnaire
Haydon, Helen M., Major, Taylor, Kelly, Jaimon T., Catapan, Soraia de C., Caffery, Liam J., Smith, Anthony C., Gallegos-Rejas, Victor, Thomas, Emma E., Banbury, Annie and Snoswell, Centaine L. (2023). Development and validation of the Digital Health Acceptability Questionnaire. Journal of Telemedicine and Telecare, 29 (10_suppl), 8S-15S. doi: 10.1177/1357633X231202279
Gallegos-Rejas, Victor M., Kelly, Jaimon T., Snoswell, Centaine L., Haydon, Helen M., Banbury, Annie, Thomas, Emma E., Major, Taylor, Caffery, Liam J., Smith, Anthony C. and de Camargo Catapan, Soraia (2023). Does the requirement for an interpreter impact experience with telehealth modalities, acceptability and trust in telehealth? Results from a national survey including people requiring interpreter services. Journal of Telemedicine and Telecare, 29 (10_suppl), 24S-29S. doi: 10.1177/1357633X231197945
Journal Article: Sustaining and expanding telehealth activity: training requirements for Australian residential aged care front-line staff
Banbury, Annie, Taylor, Monica L., Gray, Leonard C., Reid, Natasha and Smith, Anthony C. (2023). Sustaining and expanding telehealth activity: training requirements for Australian residential aged care front-line staff. PEC Innovation, 2 100109, 1-6. doi: 10.1016/j.pecinn.2022.100109
Digital nutrition model of care to improve Chronic Kidney Disease management in Northern Australia
(2023–2026) CRC for Developing Northern Australia
(2023–2025) QGC Pty Limited
Development and validation of the Digital Health Acceptability Questionnaire
Haydon, Helen M., Major, Taylor, Kelly, Jaimon T., Catapan, Soraia de C., Caffery, Liam J., Smith, Anthony C., Gallegos-Rejas, Victor, Thomas, Emma E., Banbury, Annie and Snoswell, Centaine L. (2023). Development and validation of the Digital Health Acceptability Questionnaire. Journal of Telemedicine and Telecare, 29 (10_suppl), 8S-15S. doi: 10.1177/1357633X231202279
Gallegos-Rejas, Victor M., Kelly, Jaimon T., Snoswell, Centaine L., Haydon, Helen M., Banbury, Annie, Thomas, Emma E., Major, Taylor, Caffery, Liam J., Smith, Anthony C. and de Camargo Catapan, Soraia (2023). Does the requirement for an interpreter impact experience with telehealth modalities, acceptability and trust in telehealth? Results from a national survey including people requiring interpreter services. Journal of Telemedicine and Telecare, 29 (10_suppl), 24S-29S. doi: 10.1177/1357633X231197945
Banbury, Annie, Taylor, Monica L., Gray, Leonard C., Reid, Natasha and Smith, Anthony C. (2023). Sustaining and expanding telehealth activity: training requirements for Australian residential aged care front-line staff. PEC Innovation, 2 100109, 1-6. doi: 10.1016/j.pecinn.2022.100109
Haydon, Helen M., Snoswell, Centaine L, Jones, Cindy, Carey, Melissa, Taylor, Melissa, Horstmanshof, Louise, Hicks, Richard, Lotfaliany, Mojtaba and Banbury, Annie (2023). Digital health literacy to enhance workforce skills and clinical effectiveness: a response to 'Digital health literacy: helpful today, dependency tomorrow? Contingency planning in a digital age'. Australasian Journal on Ageing, 42 (4), 803-804. doi: 10.1111/ajag.13257
Banbury, Annie, Taylor, Monica, Caffery, Liam, Der Vartanian, Carolyn, Haydon, Helen, Mendis, Roshni, Ng, Kawai and Smith, Anthony (2023). Consumers' experiences, preferences, and perceptions of effectiveness in using telehealth for cancer care in Australia. Asia - Pacific Journal of Clinical Oncology, 19 (6), 752-761. doi: 10.1111/ajco.14002
Telehealth adoption in cancer clinical trials: an Australian perspective
Thomas, Emma E., Kelly, Jaimon T., Taylor, Monica L., Mendis, Roshni, Banbury, Annie, Haydon, Helen, Catto, Janessa, Der Vartanian, Carolyn, Smith, Anthony C. and Caffery, Liam J. (2023). Telehealth adoption in cancer clinical trials: an Australian perspective. Asia - Pacific Journal of Clinical Oncology, 19 (4), 549-558. doi: 10.1111/ajco.13899
Banbury, Annie, Smith, Anthony C., Taylor, Monica L., Der Vartanian, Carolyn, Ng, Kawai, Vitangcol, Kathryn, Haydon, Helen M., Thomas, Emma E. and Caffery, Liam J. (2022). Cancer care and management during COVID-19: A comparison of in-person, video and telephone consultations. Journal of Telemedicine and Telecare, 28 (10), 733-739. doi: 10.1177/1357633x221123409
Haydon, Helen M., Lotfaliany, Mojtaba, Jones, Cindy, Chelberg, Georgina R., Horstmanshof, Louise, Taylor, Melissa, Carey, Melissa, Snoswell, Centaine L., Hicks, Richard and Banbury, Annie (2022). Health literacy, dementia knowledge and perceived utility of digital health modalities among future health professionals. Australasian Journal on Ageing, 42 (2), 392-400. doi: 10.1111/ajag.13149
Snoswell, Centaine L., Caffery, Liam J., Haydon, Helen M., Banbury, Annie and Smith, Anthony C. (2022). Implications of increased telehealth use on organisations providing mental health services during COVID-19. Australian Health Review, 46 (3), 381-382. doi: 10.1071/ah22088
Using the Double Diamond model to co-design a dementia caregivers telehealth peer support program
Banbury, Annie, Pedell, Sonja, Parkinson, Lynne and Byrne, Louise (2021). Using the Double Diamond model to co-design a dementia caregivers telehealth peer support program. Journal of Telemedicine and Telecare, 27 (10), 667-673. doi: 10.1177/1357633x211048980
Factors influencing the effectiveness of remote patient monitoring interventions: a realist review
Thomas, Emma E., Taylor, Monica L., Banbury, Annie, Snoswell, Centaine L., Haydon, Helen M., Gallegos Rejas, Victor M., Smith, Anthony C. and Caffery, Liam J. (2021). Factors influencing the effectiveness of remote patient monitoring interventions: a realist review. BMJ Open, 11 (8) e051844, 1-9. doi: 10.1136/bmjopen-2021-051844
Banbury, Annie, Smith, Anthony C., Mehrotra, Ateev, Page, Matthew and Caffery, Liam J. (2021). A comparison study between metropolitan and rural hospital-based telehealth activity to inform adoption and expansion. Journal of Telemedicine and Telecare, 29 (7), 1357633X2199820-551. doi: 10.1177/1357633x21998201
Building on the momentum: sustaining telehealth beyond COVID-19
Thomas, Emma E, Haydon, Helen M, Mehrotra, Ateev, Caffery, Liam J, Snoswell, Centaine L, Banbury, Annie and Smith, Anthony C (2020). Building on the momentum: sustaining telehealth beyond COVID-19. Journal of Telemedicine and Telecare, 28 (4), 1357633X20960638-308. doi: 10.1177/1357633x20960638
What are older people and their families looking for in an aged care services provider?
Parkinson, Lynne, Banbury, Annie, Hillman, Wendy and Lee, Julie (2019). What are older people and their families looking for in an aged care services provider?. Australasian Journal on Ageing, 39 (3) ajag.12738, 244-253. doi: 10.1111/ajag.12738
Banbury, Annie, Nancarrow, Susan, Dart, Jared, Gray, Len, Dodson, Sarity, Osborne, Richard and Parkinson, Lynne (2019). Adding value to remote monitoring: co-design of a health literacy intervention for older people with chronic disease delivered by telehealth - The telehealth literacy project. Patient Education and Counseling, 103 (3), 597-606. doi: 10.1016/j.pec.2019.10.005
Banbury, Annie, Parkinson, Lynne, Gordon, Steven and Wood, Denise (2019). Implementing a peer-support programme by group videoconferencing for isolated carers of people with dementia. Journal of Telemedicine and Telecare, 25 (9), 572-577. doi: 10.1177/1357633X19873793
After the care journey: exploring the experiences of family carers of people living with dementia
Jameson, Sonja, Parkinson, Lynne and Banbury, Annie (2019). After the care journey: exploring the experiences of family carers of people living with dementia. Ageing and Society, 40 (11), 1-19. doi: 10.1017/s0144686x19000667
Telehealth Interventions Delivering Home-based Support Group Videoconferencing: Systematic Review
Banbury, Annie, Nancarrow, Susan, Dart, Jared, Gray, Leonard and Parkinson, Lynne (2018). Telehealth Interventions Delivering Home-based Support Group Videoconferencing: Systematic Review. Journal of Medical Internet Research, 20 (2) ARTN e25, 1-17. doi: 10.2196/jmir.8090
Banbury, Annie, Chamberlain, Daniel, Nancarrow, Susan, Dart, Jared, Gray, Len and Parkinson, Lynne (2017). Can videoconferencing affect older people’s engagement and perception of their social support in long-term conditions management: a social network analysis from the Telehealth Literacy Project. Health and Social Care in the Community, 25 (3), 938-950. doi: 10.1111/hsc.12382
Banbury, Annie, Parkinson, Lynne, Nancarrow, Susan, Dart, Jared, Gray, Leonard C. and Buckley, Jennene (2016). Delivering patient education by group videoconferencing into the home: lessons learnt from the Telehealth Literacy Project. Journal of Telemedicine and Telecare, 22 (8), 483-488. doi: 10.1177/1357633X16674359
Nancarrow, Susan, Banbury, Annie and Buckley, Jennene (2016). Evaluation of a National Broadband Network-enabled Telehealth trial for older people with chronic disease. Australian Health Review, 40 (6), 641-648. doi: 10.1071/ah15201
Dick, Bob, Sankaran, Shankar, Shaw, Kelly, Kelly, Jacqueline, Soar, Jeffrey, Davies, Alan and Banbury, Annie (2015). Value co-creation with stakeholders using action research as a meta-methodology in a funded research project. Project Management Journal, 46 (2), 36-46. doi: 10.1002/pmj.21483
Banbury, Annie, Parkinson, Lynne, Nancarrow, Susan, Dart, Jared, Gray, Len and Buckley, Jennene (2014). Multi-site videoconferencing for home-based education of older people with chronic conditions: the Telehealth Literacy Project. Journal of Telemedicine and Telecare, 20 (7), 353-359. doi: 10.1177/1357633X14552369
Rapid review of applications of e-health and remote monitoring for rural residents
Banbury, Annie, Roots, Alison and Nancarrow, Susan (2014). Rapid review of applications of e-health and remote monitoring for rural residents. Australian Journal of Rural Health, 22 (5), 211-222. doi: 10.1111/ajr.12127
Cartwright, C., Montgomery, J., Rhee, J., Zwar, N. and Banbury, A. (2014). Medical practitioners' knowledge and self-reported practices of substitute decision making and implementation of advance care plans. Internal Medicine Journal, 44 (3), 234-239. doi: 10.1111/imj.12354
Banbury, A., Zask, A., Carter, S. M., van Beurden, E., Tokley, R., Passey, M. and Copeland, J. (2013). Smoking mull: a grounded theory model on the dynamics of combined tobacco and cannabis use among adult men. Health Promotion Journal of Australia, 24 (2), 143-150. doi: 10.1071/he13037
Development and validation of the Research-based Acceptability Questionnaire (RAQ)
Haydon H.M., Major, T., Kelly, J., Catapan, S.C., Caffery, L., Smith, A.C., Gallegos-Rejas, V., Thomas, E.E., Banbury, A. and Snoswell, C.L. (2023). Development and validation of the Research-based Acceptability Questionnaire (RAQ). 23rd Conference on Successes and Failures in Telehealth (SFT-23), Adelaide, SA Australia, 27 - 29 November 2023.
Gallegos-Rejas, Victor, Kelly, Jaimon, Snoswell, Centaine, Haydon, Helen, Banbury, Annie, Thomas, Emma, Major, Taylor, Caffery, Liam, Smith, Anthony and De Camargo Catapan, Soraia (2023). Does the digital divide impact acceptability and trust in telehealth? Results from a national survey including people requiring interpreter services. 23rd Conference on Successes and Failures in Telehealth, Adelaide, SA Australia, 27 - 29 November 2023.
Ng, Kawai, Vartanian, Carolyn Der, Austen, Melissa, Milch, Vivienne, Catto, Janessa, Paynter, Sophia, Biondi, Christine, Ryan, Regina, Banbury, Annie, Smith, Anthony C. and Boltong, Anna (2022). Supporting best practice telehealth in cancer care: findings from a national study of telehealth use by cancer services and consumers during the COVID-19 pandemic. Unknown, Unknown, Unknown. Chichester, West Sussex, United Kingdom: Wiley-Blackwell Publishing.
Parkinson, Lynne, Banbury, Annie, Livingstone, Anne, Gordon, Steven, Ray, Biplob, Byrne, Louise, Nancarrow, Susan, Doran, Chris, McAllister, Margaret, Petersen, Carrie, Pedell, Sonja and Wood, Denise (2018). Caring for carers of people with dementia: A protocol for harnessing innovation through deploying leading edge technologies to enable virtual support groups and services. 5th Global Telehealth conference, Adelaide, SA Australia, November 2017. Amsterdam, Netherlands: IOS Press. doi: 10.3233/978-1-61499-845-7-29
Banbury, A., Parkinson, L., Nancarrow, S., Dart, J., Gray, L. and Buckley, J. (2016). Delivering patient education by group videoconferencing into the home: Lessons learnt from the Telehealth Literacy Project. Successes and Failures in Telehealth 2016, Auckland, New Zealand, 1-3 November 2016.
Evaluation of the Queensland Health Telehealth Strategy: Final report
Caffery, Liam, Smith, Anthony, Banbury, Annie and Snoswell, Centaine (2020). Evaluation of the Queensland Health Telehealth Strategy: Final report. Brisbane, QLD, Australia: Centre for Online Health, The University of Queensland.
Feros Care's My Health Clinic at Home pilot: Final report
Nancarrow, Susan, Roots, Alison, Banbury, Annie and Barlo, Kegan (2014). Feros Care's My Health Clinic at Home pilot: Final report. Coolangatta, Qld, Australia: Southern Cross University.
Digital nutrition model of care to improve Chronic Kidney Disease management in Northern Australia
(2023–2026) CRC for Developing Northern Australia
(2023–2025) QGC Pty Limited