Senior Lecturer
Overview
Dr Jie Wang completed a PhD in the field of crisis management at the University of Queensland. Her research interests are associated with risk, crisis and disaster management in tourism and hospitality. Her research focuses on how humans perceive and act in relation to risk, crisis and disaster, with the aim of understanding how behaviour changes can improve the resilience of people, organisations and tourism destinations.
Her research on enhancing crisis preparedness won the Outstanding Doctoral Research Award from the European Foundation for Management Development (EFMD) and Emerald Publishing. Dr Wang has also received Early Career Researcher Excellence Award (in Research) from UQ Business School in 2019. She works across disciplinary boundaries including management, strategy, psychology, economics and medicine. She also works with international collaborators from North America, Europe and Asia. She has received an Australian Government grant in 2021 to establish the 'Australia-Indonesia Business Resilience Hub' focusing on tourism thriving and capability building.
Dr Wang has been actively involved in a number of teaching and learning innovation projects. In 2019, she received a Commendation for UQ Citation for Outstanding Contributions to Student Learning from the University of Queensland. In 2018, she received Excellence in Education Award for Enhancing Employability from UQ Faculty of Business, Economics & Law.
Research Interests
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Reducing Travel-related Risks and Enhancing Travel Accessibility
Dr Wang’s second research interest is tourism risk reduction. Her research aims to understand how tourists perceive and act in relation to travel-related risk. Her research focuses on health risk and privacy risk, theorizing the role of risk perception, emotion, and social norm in risk and health communication for travellers. Her research interests also include travel accessibility to enhance equity, diversity and inclusion. In 2023, Dr Wang has been worked on several research projects related to inclusive risk management and inclusive travel design for people with disabilities. -
Business Disaster Resilience and Capability Building
Dr Wang’s third research interest is disaster resilience and capability building. Her study attempts to understand transformative capability building to enable effective crisis response, disaster recovery and proactive planning. She is interested in the topics such as social capital, social media, critical thinking, and the role of positive psychology. -
Organisational Crisis Preparedness
Dr Wang’s first research interest is organisational crisis preparedness, which is her PhD topic. Her research aims to examine the factors that constrain or facilitate organisational crisis preparedness. Examples of these factors can be individual psychological factors (such as attitudes, beliefs, feelings, past experience), organisational factors (such as organisational culture, learning, leadership, social capital, empowerment, digital adoption) and environmental contextual factors (such as national culture and other geographic, political, social, ethical and economic context). She continues working in this area to advance her framework titled the Onion Model for Strategic Crisis Planning.
Qualifications
- Doctor of Philosophy, The University of Queensland
- Master of Arts, University of Canberra
Publications
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Journal Article: The effect of algorithmic management and workers’ coping behavior: an exploratory qualitative research of Chinese food-delivery platform
Wu, Xiaoyi, Liu, Qilin, Qu, Hailin and Wang, Jie (2023). The effect of algorithmic management and workers’ coping behavior: an exploratory qualitative research of Chinese food-delivery platform. Tourism Management, 96 104716, 1-14. doi: 10.1016/j.tourman.2022.104716
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Journal Article: Travel live-streaming empowerment amid crises: a processual and psychological view
Deng, Zhiming, Jiang, Yawei and Wang, Jie (2023). Travel live-streaming empowerment amid crises: a processual and psychological view. Current Issues in Tourism, 1-9. doi: 10.1080/13683500.2023.2214355
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Journal Article: Leveraging emotional solidarity in disaster recovery
Wang, Jie and Zhai, Xueting (2023). Leveraging emotional solidarity in disaster recovery. Annals of Tourism Research, 99 103530, 1-4. doi: 10.1016/j.annals.2023.103530
Grants
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Australia-Indonesia Business Resilience Hub: Tourism Thriving and Capability Building
(2022) Commonwealth Department of Foreign Affairs & Trade
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(2020) Partnership for Australia-Indonesia Research (PAIR) - Small and Rapid Research (SRR) Grants
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Healthy travel: health risk perception, protective behaviour and effective communication
(2018) UQ Early Career Researcher
Supervision
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Beyond the Privacy Calculus: Understanding the Role of Anticipated Regret in Self-Disclosure Behaviour
Doctor Philosophy
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Understanding the Relationship between Destination Image and Young Tourists¿ Risk-taking: Considering Roles of Psycho-social Factors
Doctor Philosophy
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(2023) Doctor Philosophy
Available Projects
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Tourism Risk Management
Projects aim to understand how tourists perceive and act in relation to travel-related risks. For example, travel-related health risk, privacy risk, safety risk, or disaster risk. These studies attempt to theorize the role of risk perception, emotion, individual identity, and social norm in risk communication and management in the tourism, hospitality and event context.
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Travel Accessibility and Inclusion
I am interested in travel accessibility to enhance equity, diversity and inclusion. My projects are related to inclusive risk management and/or inclusive travel design for people with disabilities, with the aim to enhance the travel experience and safety for individuals with mobility, vision, or intellectual impairments. A few aspects can be related to accessibility and universal design; digital accessibility; evaluation, sensitization and empathy; and compliance.
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Disaster Resilience
Projects attempt to understand capability building to enable proactive planning and prevention, effective crisis response, and disaster recovery with innovation. Topics such as social capital, the role of technology and social media, positive psychology, and social inclusion for vulnerable groups and communities.
Publications
Book Chapter
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Understanding how tourists perceive and respond to risk: a focus on health risk
Wang, Jie and Karl, Marion (2021). Understanding how tourists perceive and respond to risk: a focus on health risk. Tourist health, safety and wellbeing in the new normal. (pp. 347-371) edited by Jeff Wilks, Donna Pendergast, Peter A. Leggat and Damian Morgan. Singapore: Springer Singapore. doi: 10.1007/978-981-16-5415-2_14
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Wang, Jie and Ritchie, Brent W. (2014). The influence of organizational culture in crisis planning: an application of the competing value framework (CVF) in Chinese Hotels. Tourism Crisis and Disaster Management in the Asia-Pacific. (pp. 44-61) edited by Brent W. Ritchie and Kom Campiranon. Wallingford, Oxfordshire, UK: CABI International. doi: 10.1079/9781780643250.0044
Journal Article
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Wu, Xiaoyi, Liu, Qilin, Qu, Hailin and Wang, Jie (2023). The effect of algorithmic management and workers’ coping behavior: an exploratory qualitative research of Chinese food-delivery platform. Tourism Management, 96 104716, 1-14. doi: 10.1016/j.tourman.2022.104716
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Travel live-streaming empowerment amid crises: a processual and psychological view
Deng, Zhiming, Jiang, Yawei and Wang, Jie (2023). Travel live-streaming empowerment amid crises: a processual and psychological view. Current Issues in Tourism, 1-9. doi: 10.1080/13683500.2023.2214355
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Leveraging emotional solidarity in disaster recovery
Wang, Jie and Zhai, Xueting (2023). Leveraging emotional solidarity in disaster recovery. Annals of Tourism Research, 99 103530, 1-4. doi: 10.1016/j.annals.2023.103530
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COVID-19, tourism, and China: seeking certainties in uncertain times
Huang, Songshan, Bao, Jigang, Jin, Xin and Wang, Jie (2023). COVID-19, tourism, and China: seeking certainties in uncertain times. Journal of China Tourism Research, 19 (1), 1-6. doi: 10.1080/19388160.2023.2174644
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From interaction to relationship: rethinking parasocial phenomena in travel live streaming
Deng, Zhiming, Benckendorff, Pierre and Wang, Jie (2022). From interaction to relationship: rethinking parasocial phenomena in travel live streaming. Tourism Management, 93 104583, 104583. doi: 10.1016/j.tourman.2022.104583
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Wu, Mao-Ying, Wu, Xinfang, Li, Qiu-cheng, Wang, Jie and Wang, Yi (2022). Justice and community citizenship behavior for the environment: small tourism business entrepreneurs’ perspectives. Journal of Sustainable Tourism, 31 (12), 1-18. doi: 10.1080/09669582.2022.2122061
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Effective mentoring in a work-integrated learning (WIL) program
Wang, Jie, Gill, Chelsea and Lee, Kuan-Huei (2022). Effective mentoring in a work-integrated learning (WIL) program. Journal of Teaching in Travel and Tourism, 23 (1), 1-19. doi: 10.1080/15313220.2022.2056561
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Sun, Ya-Yen, Sie, Lintje, Faturay, Futu, Auwalin, Ilmiawan and Wang, Jie (2021). Who are vulnerable in a tourism crisis? A tourism employment vulnerability analysis for the COVID-19 management. Journal of Hospitality and Tourism Management, 49, 304-308. doi: 10.1016/j.jhtm.2021.08.014
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Managing internal service quality in hotels: determinants and implications
Wu, Xiaoyi, Wang, Jie and Ling, Qian (2021). Managing internal service quality in hotels: determinants and implications. Tourism Management, 86 104329, 104329. doi: 10.1016/j.tourman.2021.104329
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Pham, Le Diem Quynh, Coles, Tim, Ritchie, Brent W. and Wang, Jie (2021). Building business resilience to external shocks: conceptualising the role of social networks to small tourism and hospitality businesses. Journal of Hospitality and Tourism Management, 48, 210-219. doi: 10.1016/j.jhtm.2021.06.012
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Wu, Xiaoyi, Lin, Lan and Wang, Jie (2021). When does breach not lead to violation? A dual perspective of psychological contract in hotels in times of crisis. International Journal of Hospitality Management, 95 102887, 102887. doi: 10.1016/j.ijhm.2021.102887
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Travel live streaming: an affordance perspective
Deng, Zhiming, Benckendorff, Pierre and Wang, Jie (2021). Travel live streaming: an affordance perspective. Information Technology and Tourism, 23 (2), 189-207. doi: 10.1007/s40558-021-00199-1
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Wang, Jie, Liu-Lastres, Bingjie, Ritchie, Brent W. and Pan, Dong-Zi (2019). Risk reduction and adventure tourism safety: an extension of the risk perception attitude framework (RPAF). Tourism Management, 74, 247-257. doi: 10.1016/j.tourman.2019.03.012
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Wang, Jie, Liu-Lastres, Bingjie, Ritchie, Brent W. and Mills, Deborah J. (2019). Travellers' self-protections against health risks: an application of the full Protection Motivation Theory. Annals of Tourism Research, 78 102743, 102743. doi: 10.1016/j.annals.2019.102743
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The construction of home feeling by Airbnb guests in the sharing economy: a semantics perspective
Zhu, Yunxia, Cheng, Mingming, Wang, Jie, Ma, Laikun and Jiang, Ruochen (2019). The construction of home feeling by Airbnb guests in the sharing economy: a semantics perspective. Annals of Tourism Research, 75, 308-321. doi: 10.1016/j.annals.2018.12.013
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Wang, Jie, Liu-Lastres, Bingjie, Shi, Yong and Li, Tingting (2019). Thirty years of research on tourism safety and security: a comparative automated content analysis approach. Journal of China Tourism Research, 15 (3), 1-19. doi: 10.1080/19388160.2019.1575779
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Möller, Cecilia, Wang, Jie and Nguyen, Hanh Thuy (2018). #Strongerthanwinston: tourism and crisis communication through Facebook following tropical cyclones in Fiji. Tourism Management, 69, 272-284. doi: 10.1016/j.tourman.2018.05.014
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Top-down or outside-in? Culturally diverse approaches to hotel crisis planning
Wang, Jie and Wu, Xiaoyi (2018). Top-down or outside-in? Culturally diverse approaches to hotel crisis planning. Journal of Hospitality and Tourism Management, 36, 76-84. doi: 10.1016/j.jhtm.2018.08.002
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Goh, Edmund, Ritchie, Brent and Wang, Jie (2017). Non-compliance in national parks: An extension of the theory of planned behaviours model with pro-environmental values. Tourism Management, 59 (April), 123-127. doi: 10.1016/j.tourman.2016.07.004
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From lost space to third place: the visitor's perspective
Luo, Qiuju, Wang, Jie and Yun, Weijia (2016). From lost space to third place: the visitor's perspective. Tourism Management, 57, 106-117. doi: 10.1016/j.tourman.2016.05.012
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Hughes, Karen, Wang, Jie and Shu, Mengya (2015). Exploring the travel patterns, preferences and recommendations of Chinese university students living in Australia. Journal of Hospitality and Tourism Management, 23 31, 12-22. doi: 10.1016/j.jhtm.2015.03.002
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Wang, Jie and Ritchie, Brent W. (2013). Attitudes and perceptions of crisis planning among the accommodation managers: results from an Australian study. Safety Science, 52, 81-91. doi: 10.1016/j.ssci.2012.02.005
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Wang, Jie and Ritchie, Brent W. (2012). Understanding accommodation managers' crisis planning intention: An application of the theory of planned behaviour. Tourism Management, 33 (5), 1057-1067. doi: 10.1016/j.tourman.2011.12.006
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Proactive crisis planning: lessons for the accommodation industry
Ritchie, Brent W., Bentley, Guy, Krouth, Thomas and Wang, Jie (2011). Proactive crisis planning: lessons for the accommodation industry. Scandinavian Journal of Hospitality and Tourism, 11 (3), 367-386. doi: 10.1080/15022250.2011.600591
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Evaluating undergraduate courses in tourism management: A comparison between Australia and China
Wang, J, Huyton, J, Gao, XC and Ayres, H (2010). Evaluating undergraduate courses in tourism management: A comparison between Australia and China. Journal of Hospitality, Leisure, Sports and Tourism Education, 9 (2), 46-62. doi: 10.3794/johlste.92.258
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Wang, Jie and Ritchie, Brent (2010). A theoretical model for strategic crisis planning: Factors influencing crisis planning in the hotel industry. International Journal of Tourism Policy, 3 (4), 297-317. doi: 10.1504/IJTP.2010.040390
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Is tourism education meeting the needs of the tourism industry? An Australian case study
Wang, Jie, Ayres, Helen and Huyton, Jeremy (2010). Is tourism education meeting the needs of the tourism industry? An Australian case study. Journal of Hospitality and Tourism Education, 22 (1), 8-14. doi: 10.1080/10963758.2010.10696964
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Job Ready Graduates: A Tourism Industry Perspective
Wang, J., Ayres, H. and Huyton, J. (2009). Job Ready Graduates: A Tourism Industry Perspective. Journal of Hospitality and Tourism Management, 16 (1), 62-72. doi: 10.1375/jhtm.16.1.62
Conference Publication
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Sun, Ya-Yen, Wang, Jie, Faturay, Futu, Auwalin, Ilmiawan and Sie, Lintje (2022). Road to recovery: Assessing job risk and the impact on the most vulnerable in Indonesia’s pandemic-hit tourism industry. The 17th IRSA International Conference, Mataram, Lombok, Indonesia, 18-19 July 2022. Online:
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Blended Tourism Experiencescape: A Conceptualisation of Live-Streaming Tourism
Deng, Zhiming, Benckendorff, Pierre and Wang, Jie (2019). Blended Tourism Experiencescape: A Conceptualisation of Live-Streaming Tourism. eTourism Conference (ENTER) - eTourism - Towards a Sustainable Digital Society, Nicosia Cyprus, 30 January - 1 February 2019. Cham, Switzerland: Springer. doi: 10.1007/978-3-030-05940-8_17
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Health and safety risk perceptions and behaviour of Australian outbound travellers
Wang, Jie, Ritchie, Brent, Watson, Bernadette and Chien, Monica (2013). Health and safety risk perceptions and behaviour of Australian outbound travellers. CAUTHE 2013: Council for Australasian University Tourism and Hospitality Education Annual Conference, Canterbury, NZ, 11-14 February, 2013. Christchurch, NZ: CAUTHE (Council for Australasian University Tourism and Hospitality Education).
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Thunder down under? Chinese students' preferences for Australia's tourism experiences
Hughes, Karen, Wang, Jie and Shu, Lavender (2013). Thunder down under? Chinese students' preferences for Australia's tourism experiences. CAUTHE 2013: Council for Australasian University Tourism and Hospitality Education Annual Conference, Canterbury, NZ, 11-14 February, 2013. Christchurch, NZ: CAUTHE (Council for Australasian University Tourism and Hospitality Education).
Other Outputs
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Hiller, Michael, Jenkinson, Lisa, Kastelle, Tim, Barrett, Andrew, Shaun Bond, Miller, Andy, Bongiovanni, Ivano, Wilson, Andrew, Brown, Dan, Ellie Hubbard, McLennan, Kelly, Schleicher, Sabine, Clark, Samantha, Wang, Jie, Gabby Walters and Meath, Cristyn (2022). Building business resilience. Brisbane, QLD Australia: KPMG/The University of Queensland.
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HE001558-The role of social media opinion leaders in travel health communication
Zhao, Yimeng and Wang, Jie (2022). HE001558-The role of social media opinion leaders in travel health communication. The University of Queensland. (Dataset) doi: 10.48610/24401e1
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Sun, Ya-Yen, Auwalin, Ilmiawan, Wang, Jie, Sie, Lintje, Wijanarko, Andri, Sebastian, Eugene, Brown, Helen and Downes, Mary (2021). Road to recovery: assessing job risk and the impact on the most vulnerable in Indonesia’s pandemic-hit tourism industry. Canberra, ACT, Australia: Australia-Indonesia Centre.
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Sun, Ya-Yen, Futuray, Futu, Auwalin, Ilmiawan, Wang, Jie and Sie, Lintje (2021, 09 08). Tanpa turis di Indonesia; perempuan, pemuda, dan pekerja berpendidikan rendah kehilangan pekerjaan besar-besaran The Conversation
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Sun, Ya-Yen, Futuray, Futu, Auwalin, Ilmiawan, Wang, Jie and Sie, Lintje (2021, 09 08). Women, youth and low-education workers bear the worst job losses in Indonesia when there are no tourists The Conversation
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Jie Wang (2011). Planning for the inevitable: an examination of strategic crisis planning in the Australian accommodation industry. PhD Thesis, School of Tourism, The University of Queensland.
Grants (Administered at UQ)
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Australia-Indonesia Business Resilience Hub: Tourism Thriving and Capability Building
(2022) Commonwealth Department of Foreign Affairs & Trade
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(2020) Partnership for Australia-Indonesia Research (PAIR) - Small and Rapid Research (SRR) Grants
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Healthy travel: health risk perception, protective behaviour and effective communication
(2018) UQ Early Career Researcher
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(2013) UQ Faculty Co-Funding
PhD and MPhil Supervision
Current Supervision
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Beyond the Privacy Calculus: Understanding the Role of Anticipated Regret in Self-Disclosure Behaviour
Doctor Philosophy — Principal Advisor
Other advisors:
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Understanding the Relationship between Destination Image and Young Tourists¿ Risk-taking: Considering Roles of Psycho-social Factors
Doctor Philosophy — Principal Advisor
Other advisors:
Completed Supervision
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(2023) Doctor Philosophy — Associate Advisor
Other advisors:
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Being there without being there: Exploring technology affordances in travel live streaming
(2022) Doctor Philosophy — Associate Advisor
Other advisors:
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Essays in environmentally sustainable tourist behaviour
(2015) Doctor Philosophy — Associate Advisor
Other advisors:
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Understanding Non-compliance in National Parks: An Extension of the Theory of Planned Behaviour
(2015) Doctor Philosophy — Associate Advisor
Other advisors:
Possible Research Projects
Note for students: The possible research projects listed on this page may not be comprehensive or up to date. Always feel free to contact the staff for more information, and also with your own research ideas.
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Tourism Risk Management
Projects aim to understand how tourists perceive and act in relation to travel-related risks. For example, travel-related health risk, privacy risk, safety risk, or disaster risk. These studies attempt to theorize the role of risk perception, emotion, individual identity, and social norm in risk communication and management in the tourism, hospitality and event context.
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Travel Accessibility and Inclusion
I am interested in travel accessibility to enhance equity, diversity and inclusion. My projects are related to inclusive risk management and/or inclusive travel design for people with disabilities, with the aim to enhance the travel experience and safety for individuals with mobility, vision, or intellectual impairments. A few aspects can be related to accessibility and universal design; digital accessibility; evaluation, sensitization and empathy; and compliance.
-
Disaster Resilience
Projects attempt to understand capability building to enable proactive planning and prevention, effective crisis response, and disaster recovery with innovation. Topics such as social capital, the role of technology and social media, positive psychology, and social inclusion for vulnerable groups and communities.
