Associate Professor Pierre Benckendorff is an award-winning researcher specialising in visitor behaviour, technology enhanced learning and tourism. He has held several teaching and learning leadership positions at The University of Queensland and James Cook University in Australia. His experience includes coordinating a team of teaching and learning staff, program quality assurance and accreditation, and curriculum reviews of undergraduate and postgraduate coursework programs in business, tourism, hospitality and event management. He has developed and taught undergraduate and postgraduate courses in introductory tourism management, international tourism, tourist behaviour, tourism and leisure futures, tourism transportation, tourism operations, tourism technologies, tourism analysis, business skills and marketing communications.
Pierre has been actively involved in a number of national teaching and learning projects totalling close to AUD 1 million in grant funding. In 2007, he received a national Carrick citation for outstanding contributions to student learning. Pierre was part of the national team that developed the Learning and Teaching Academic Standards for Tourism, Hospitality and Events and has continued to co-lead efforts to embed and measure these standards under the auspices of CAUTHE. He is currently the co-chair of knowledge creation for the BEST Education Network and in this capacity, has worked with the World Travel and Tourism Council to edit a book of international cases based on Tourism for Tomorrow award finalists and winners. He is the co-editor of the Handbook of Teaching and Learning in Tourism. Pierre serves regularly as an external reviewer of tourism programs in Australia and overseas institutions.
His research interests include visitor behaviour, tourism information technologies, and tourism education and training. He has authored over 80 publications in these areas in leading international journals and is a regular speaker at tourism research conferences. He is on the editorial board of several leading tourism journals and is a regular reviewer of papers. He has also co-authored one of the leading textbooks on tourism and information technology. He has served as a judge for the Queensland Tourism Awards as well as the Australian Tourism Awards. His passion for travel and tourism has taken him to some of the world’s leading theme parks and airports, the major cities of Europe and North America, the African Savannah and the bustling streets of Asia. He has also travelled extensively throughout Australia and New Zealand.
Online Profiles
Most of my research projects in the consumer behaviour area are concerned with better understanding travellers and this has management implications for the management and marketing of visitor experiences.
Journal Article: Segmenting residents based on emotional reactions to tourism performing arts development
Zheng, Danni, Ritchie, Brent W. and Benckendorff, Pierre J. (2019) Segmenting residents based on emotional reactions to tourism performing arts development. Journal of Travel & Tourism Marketing, 36 8: 877-887. doi:10.1080/10548408.2019.1657052
Journal Article: Exploring the role of language proficiency and cultural adaptation in travel risk perception: a study of Asian working holiday makers in Australia
Nagai, Hayato, Tkaczynski, Aaron and Benckendorff, Pierre J. (2019) Exploring the role of language proficiency and cultural adaptation in travel risk perception: a study of Asian working holiday makers in Australia. Journal of Vacation Marketing, . doi:10.1177/1356766719880249
Journal Article: Segmenting residents based on emotional reactions to tourism performing arts development
Zheng, Danni, Ritchie, Brent W. and Benckendorff, Pierre J. (2019) Segmenting residents based on emotional reactions to tourism performing arts development. Journal of Travel and Tourism Marketing, 36 8: 877-887. doi:10.1080/10548408.2019.1657052
North Stradbroke Island Visitor Research Program
(2017–2021) Queensland Department of Tourism, Major Events, Small Business and the Commonwealth Games
(2015–2018) OLT Innovation and Development Grants
Enhancing Student Learning Outcomes with Simulation-based Pedagogies
(2013–2015) OLT Innovation and Development Grants
Learner engagement in MOOCs: Links with learner factors, teaching context, and learning outcomes
Doctor Philosophy
ICT-enabled Value Co-Creation in the Hotels Business Model
Doctor Philosophy
The relationship between tourist personality and cancellation behaviour
Doctor Philosophy
Handbook of Teaching and Learning in Tourism
Handbook of Teaching and Learning in Tourism. Edited by Pierre Benckendorff and Anita Zehrer Cheltenham, United Kingdom: Edward Elgar Publishing, 2017. doi:10.4337/9781784714802
Education for Sustainability in Tourism: A Handbook of Processes, Resources, and Strategies
Education for Sustainability in Tourism: A Handbook of Processes, Resources, and Strategies 1 ed. Edited by Moscardo, Gianna and Benckendorff, Pierre Heidelberg: Springer-Verlag, 2015. doi:10.1007/978-3-662-47470-9
Tourism Information Technology
Benckendorff, Pierre, Sheldon, Pauline and Fesenmaier, Daniel Tourism Information Technology 2nd ed. Wallingford, Oxford, UK: CAB International, 2014.
International cases in sustainable travel & tourism
International cases in sustainable travel & tourism. Edited by Pierre Benckendorff and Dagmar Lund-Durlacher Oxford, United Kingdom: Goodfellow Publishers, 2013.
Tourist shopping villages: Forms and functions
Murphy, Laurie, Moscardo, Gianna, Benckendorff, Pierre and Pearce, Philip Tourist shopping villages: Forms and functions. New York, United States: Routledge, 2011. doi:10.4324/9780203834824
Tourism and Generation Y. Edited by Pierre Benckendorff, Gianna Moscardo and Donna Pendergast Oxfordshire, United Kingdom: CAB International, 2010.
Benckendorff, Pierre, Moscardo, Gianna and Pendergast, Donna Tourism and generation Y. CABI Publishing, 2009.
Benckendorff, Pierre (2004) Forces shaping the future of Australian tourist attractions : Trends and challenges leading up to 2020 Townsvile, Australia: James Cook University, School of Business
Planning systems in Australian tourist attractions : A qualitative study of attraction operators
Benckendorff, Pierre (2004) Planning systems in Australian tourist attractions : A qualitative study of attraction operators Townsville, Australia: James Cook University, School of Business
Marketing on the internet: A guide for tourist attractions
Benckendorff, Pierre (2001) Marketing on the internet: A guide for tourist attractions Townsville, Australia: James Cook University, School of Business
Planning for the future: A study of Australian tourist attractions : Summary report
Benckendorff, Pierre J. (2001) Planning for the future: A study of Australian tourist attractions : Summary report Townsville, Australia: James Cook University, School of Business
The future of teaching and learning in tourism
Benckendorff, Pierre and Zehrer, Anita (2017). The future of teaching and learning in tourism. In Handbook of Teaching and Learning in Tourism (pp. 609-625) : Edward Elgar Publishing Ltd..
Learning from part-time employment: reflections from Australia
Blackman, Anna and Benckendorff, Pierre (2017). Learning from part-time employment: reflections from Australia. In Pierre Benckendorff and Anita Zehrer (Ed.), Handbook of Teaching and Learning in Tourism (pp. 218-230) Cheltenham, United Kingdom: Edward Elgar Publishing. doi:10.4337/9781784714802
Standards, benchmarks and assurance of learning
Airey, David and Benckendorff, Pierre (2017). Standards, benchmarks and assurance of learning. In Pierre Benckendorff and Anita Zehrer (Ed.), Handbook of Teaching and Learning in Tourism (pp. 521-536) Cheltenham, Unite Kingdom: Edward Elgar Publishing. doi:10.4337/9781784714802
The future of teaching and learning in tourism
Benckendorff, Pierre and Zehrer, Anita (2017). The future of teaching and learning in tourism. In Pierre Benckendorff and Anita Zehrer (Ed.), Handbook of Teaching and Learning in Tourism (pp. 609-626) Cheltenham, United Kingdom: Edward Elgar Publishing. doi:10.4337/9781784714802
Well-being benefits from mindful experiences
Chen, Lynn I-Ling, Scott, Noel and Benckendorff, Pierre (2017). Well-being benefits from mindful experiences. In Noel Scott, Jun Gao and Jianyu Ma (Ed.), Visitor experience design (pp. 175-188) Boston, MA, United States: CAB International.
Education for sustainability futures
Benckendorff, Pierre and Moscardo, Gianna (2015). Education for sustainability futures. In Moscardo, Gianna and Benckendorff, Pierre (Ed.), Education for sustainability in tourism (pp. 271-283) Heidelberg, New York, Dordrecht, London: Springer Berlin Heidelberg. doi:10.1007/978-3-662-47470-9_17
Generation Y and the curriculum space
Benckendorff, Pierre and Moscardo, Gianna (2015). Generation Y and the curriculum space. In Dianne Dredge, David Airey and Michael Gross (Ed.), The Routledge Handbook of Tourism and Hospitality Education (pp. 422-439) Oxon, U. K.: Routledge (Taylor & Francis).
The philosophical practitioner and the curriculum space
Dredge, Dianne, Benckendorff, Pierre, Day, Michele, Gross, Michael J., Walo, Maree, Weeks, Paul and Whitelaw, Paul A. (2015). The philosophical practitioner and the curriculum space. In Dianne Dredge, David Airey and Michael J. Gross (Ed.), The Routledge Handbook of Tourism and Hospitality Education (pp. 55-72) New York, NY United States: Routledge.
Benckendorff, Pierre (2014). Attraction, tourism. In Encyclopedia of Tourism (pp. 1-4) Cham, Switzerland: Springer International Publishing. doi:10.1007/978-3-319-01669-6_12-1
Benchmarking, usable knowledge and tourist attractions
Pearce, Philip and Benckendorff, Pierre (2013). Benchmarking, usable knowledge and tourist attractions. In Noel Scott and Eric Laws (Ed.), Knowledge sharing and quality assurance in hospitality and tourism (pp. 29-52) New York, NY, United States: Routledge. doi:10.4324/9780203051818
Generational cohorts and ecotourism
Benckendorff, Pierre and Moscardo, Gianna (2013). Generational cohorts and ecotourism. In Roy Ballantyne and Jan Packer (Ed.), International handbook on ecotourism (pp. 135-154) Cheltenham, United Kingdom: Edward Elgar.
Understanding tourist shopping village experiences on the margins
Murphy, Laurie, Moscardo, Gianna and Benckendorff, Pierre (2013). Understanding tourist shopping village experiences on the margins. In Jenny Cave, Lee Jolliffe and Tom Baum (Ed.), Tourism and Souvenirs: Glocal Perspectives from the Margins (pp. 132-146) Bristol, United Kingdom: Channel View Publications.
Quality of life and travel motivations: integrating the two concepts in the Grevillea Model
Dolnicar, Sara, Lazarevski, Katie and Yanamandram, Venkat (2012). Quality of life and travel motivations: integrating the two concepts in the Grevillea Model. In Muzaffer Uysal, Richard R. Perdue and M. Joseph Sirgy (Ed.), Handbook of Tourism and Quality-of-Life Research: Enhancing the Lives of Tourists and Residents of Host Communities (pp. 293-308) Dordrecht, Netherlands: Springer. doi:10.1007/978-94-007-2288-0
Benckendorff, Pierre and Pearce, Philip L. (2012). The psychology of events. In Stephen J. Page and Joanne Connell (Ed.), The Routledge handbook of events (pp. 165-185) Abingdon, Oxon, U.K.: Routledge.
Tourism and quality of life: How does tourism measure up?
Liburd, Janne J., Benckendorff, Pierre and Carlsen, Jack (2012). Tourism and quality of life: How does tourism measure up?. In Muzaffer Uysal, Richard R. Perdue and M. Joseph Sirgy (Ed.), Handbook of tourism and quality-of-life research: Enhancing the lives of tourists and residents of host communities (pp. 105-132) New York, United States: Springer. doi:10.1007/978-94-007-2288-0_7
Generation Y and travel futures
Moscardo, Gianna, Murphy, Laurie and Benckendorff, Pierre (2011). Generation Y and travel futures. In Ian Yeoman, Cathy H. C. Hsu, Karen A. Smith and Sandra Watson (Ed.), Tourism and demography (pp. 87-100) Woodeaton, Oxford: Goodfellow Publishers.
Tourism management case study: Skyrail Rainforest Cableway
Benckendorff, Pierre (2011). Tourism management case study: Skyrail Rainforest Cableway. In D. Waddell, J.M. George and G.R. Jones (Ed.), Contemporary Management 2nd ed. (pp. 481-486) Australia: McGraw-Hill Australia.
Mythbusting: Generation Y and travel
Moscardo, Gianna and Benckendorff, Pierre (2010). Mythbusting: Generation Y and travel. In Pierre Benckendorff, Gianna Moscardo and Donna Pendergast (Ed.), Tourism and Generation Y (pp. 16-26) Oxfordshire, U.K.: CAB International.
Benckendorff, Pierre and Moscardo, Gianna (2010). Understanding Generation-Y tourists: Managing the risk and change associated with a new emerging market. In Pierre Benckendorff, Gianna Moscardo and Donna Pendergast (Ed.), Tourism and Generation Y (pp. 38-46) Oxfordshire, U.K.: CAB International.
Tourist shopping villages: Exploring success and failure
Murphy, Laurie, Moscardo, Gianna, Benckendorff, Pierre and Pearce, Philip (2008). Tourist shopping villages: Exploring success and failure. In Arch G. Woodside and Drew Martin (Ed.), Tourism management: Analysis, behaviour and strategy (pp. 405-423) Wallingford, UK ; Cambridge, MA: CAB International.
Benckendorff, Pierre (2006). Attractions megatrends. In Dimitrios Buhalis and Carlos Costa (Ed.), Tourism business frontiers: Consumers, products and industry (pp. 200-210) Amsterdam; Boston: Elsevier Butterworth-Heinemann.
Segmenting residents based on emotional reactions to tourism performing arts development
Zheng, Danni, Ritchie, Brent W. and Benckendorff, Pierre J. (2019) Segmenting residents based on emotional reactions to tourism performing arts development. Journal of Travel & Tourism Marketing, 36 8: 877-887. doi:10.1080/10548408.2019.1657052
Nagai, Hayato, Tkaczynski, Aaron and Benckendorff, Pierre J. (2019) Exploring the role of language proficiency and cultural adaptation in travel risk perception: a study of Asian working holiday makers in Australia. Journal of Vacation Marketing, . doi:10.1177/1356766719880249
Segmenting residents based on emotional reactions to tourism performing arts development
Zheng, Danni, Ritchie, Brent W. and Benckendorff, Pierre J. (2019) Segmenting residents based on emotional reactions to tourism performing arts development. Journal of Travel and Tourism Marketing, 36 8: 877-887. doi:10.1080/10548408.2019.1657052
Zheng, Danni, Ritchie, Brent W., Benckendorff, Pierre J. and Bao, Jigang (2019) The role of cognitive appraisal, emotion and commitment in affecting resident support toward tourism performing arts development. Journal of Sustainable Tourism, 27 11: 1-20. doi:10.1080/09669582.2019.1662029
Learner engagement in MOOCs: Scale development and validation
Deng, Ruiqi, Benckendorff, Pierre and Gannaway, Deanne (2019) Learner engagement in MOOCs: Scale development and validation. British Journal of Educational Technology, . doi:10.1111/bjet.12810
Zheng, Danni, Ritchie, Brent W., Benckendorff, Pierre J. and Bao, Jigang (2019) Emotional responses toward Tourism Performing Arts Development: a comparison of urban and rural residents in China. Tourism Management, 70 238-249. doi:10.1016/j.tourman.2018.08.019
Progress and new directions for teaching and learning in MOOCs
Deng, Ruiqi, Benckendorff, Pierre and Gannaway, Deanne (2018) Progress and new directions for teaching and learning in MOOCs. Computers and Education, 129 48-60. doi:10.1016/j.compedu.2018.10.019
Australian Honours degrees: the last bastion of quality?
Backer, Elisa and Benckendorff, Pierre (2018) Australian Honours degrees: the last bastion of quality?. Journal of Hospitality and Tourism Management, 36 49-56. doi:10.1016/j.jhtm.2018.08.001
Nagai, Hayato, Benckendorff, Pierre and Tkaczynski, Aaron (2018) Differentiating Asian working holiday makers from traditional backpackers on the basis of accommodation preferences. Journal of Hospitality and Tourism Management, 35 66-74. doi:10.1016/j.jhtm.2018.03.003
Research impact benchmarks for tourism, hospitality and events scholars in Australia and New Zealand
Benckendorff, Pierre and Shu, Mengya (Lavender) (2018) Research impact benchmarks for tourism, hospitality and events scholars in Australia and New Zealand. Journal of Hospitality and Tourism Management, . doi:10.1016/j.jhtm.2018.04.005
Online business simulations: authentic teamwork, learning outcomes, and satisfaction
Lohmann, Gui, Pratt, Marlene A., Benckendorff, Pierre, Strickland, Paul, Reynolds, Paul and Whitelaw, Paul A. (2018) Online business simulations: authentic teamwork, learning outcomes, and satisfaction. Higher Education, . doi:10.1007/s10734-018-0282-x
Zarezadeh, Zohreh (Zara), Benckendorff, Pierre and Gretzel, Ulrike (2018) Lack of progress in tourist information search research: a critique of citation behaviour and knowledge development. Current Issues in Tourism, 1-15. doi:10.1080/13683500.2018.1459511
Exploring the motivations of Asian working holiday makers travelling to Australia
Nagai, Hayato, Benckendorff, Pierre and Tkaczynski, Aaron (2018) Exploring the motivations of Asian working holiday makers travelling to Australia. Tourism Studies, 18 43-53.
Deng, Ruiqi and Benckendorff, Pierre (2017) A contemporary review of research methods adopted to understand students’ and instructors’ use of Massive Open Online Courses (MOOCs). International Journal of Information and Education Technology, 7 8: 601-607. doi:10.18178/ijiet.2017.7.8.939
Bibliometric visualisation: an application in tourism crisis and disaster management research
Jiang, Yawei, Ritchie, Brent W. and Benckendorff, Pierre (2017) Bibliometric visualisation: an application in tourism crisis and disaster management research. Current Issues in Tourism, 22 16: 1-33. doi:10.1080/13683500.2017.1408574
Mindful tourist experiences: a Buddhist perspective
Chen, Lynn, Scott, Noel and Benckendorff, Pierre (2017) Mindful tourist experiences: a Buddhist perspective. Annals of Tourism Research, 63 1-12. doi:10.1016/j.annals.2017.01.013
Hospitality higher education quality: establishing standards in Australia
Gross, Michael J., Benckendorff, Pierre, Mair, Judith and Whitelaw, Paul A. (2017) Hospitality higher education quality: establishing standards in Australia. Journal of Hospitality and Tourism Management, 30 4-14. doi:10.1016/j.jhtm.2017.01.007
Trends and Issues in Tourism Education in Australia
Gao, Lihua, Benckendorff, Pierre and Scott, Noel (2015) Trends and Issues in Tourism Education in Australia. Tourism Tribune, 30 9: 9-13. doi:10.3969/j.issn.1002-5006.2015.09.001
Philip L. Pearce: foundation professor of tourism
Filep, Sebastian and Benckendorff, Pierre (2015) Philip L. Pearce: foundation professor of tourism. Anatolia: An International Journal of Tourism and Hospitality Research, 27 2: 1-8. doi:10.1080/13032917.2015.1058572
The Managerial Gaze: The Long Tail of Tourism Education and Research
Airey, David, Tribe, John, Benckendorff, Pierre and Xiao, Honggen (2015) The Managerial Gaze: The Long Tail of Tourism Education and Research. Journal of Travel Research, 54 2: 139-151. doi:10.1177/0047287514522877
Career and collaboration patterns in tourism research
Benckendorff, Pierre and Zehrer, Anita (2014) Career and collaboration patterns in tourism research. Current Issues in Tourism, 19 14: 1-19. doi:10.1080/13683500.2014.896320
A network analysis of tourism research
Benckendorff, Pierre and Zehrer, Anita (2013) A network analysis of tourism research. Annals of Tourism Research, 43 121-149. doi:10.1016/j.annals.2013.04.005
Determinants and perceived outcomes of tourism research collaboration
Zehrer, Anita and Benckendorff, Pierre (2013) Determinants and perceived outcomes of tourism research collaboration. Tourism Analysis, 18 4: 355-370. doi:10.3727/108354213X13736372325830
Drivers of change in tourism, hospitality and event management Education: an Australian perspectives
Dredge, Dianne, Benckendorff, Pierre, Day, Michele, Gross, Michael J., Walo, Maree, Weeks, Paul and Whitelaw, Paul A. (2013) Drivers of change in tourism, hospitality and event management Education: an Australian perspectives. Journal of Hospitality and Tourism Education, 25 2: 89-102. doi:10.1080/10963758.2013.805091
Hughes, Karen, Mylonas, Aliisa and Benckendorff, Pierre (2013) Students’ reflections on industry placement: comparing four undergraduate work integrated learning streams. Asia-Pacific Journal of Cooperative Education, 14 4: 265-279.
The philosophic practitioner and the curriculum space
Dredge, Dianne, Benckendorff, Pierre, Day, Michele, Gross, Michael J., Walo, Maree, Weeks, Paul and Whitelaw, Paul (2012) The philosophic practitioner and the curriculum space. Annals of Tourism Research, 39 4: 2154-2176. doi:10.1016/j.annals.2012.07.017
Travel and learning: A neglected tourism research area
Falk, John H., Ballantyne, Roy, Packer, Jan and Benckendorff, Pierre (2012) Travel and learning: A neglected tourism research area. Annals of Tourism Research, 39 2: 908-927. doi:10.1016/j.annals.2011.11.016
A stakeholder approach to curriculum development in tourism, hospitality and events (TH&E) education
Benckendorff, Pierre, Whitelaw, Paul, Dredge, Dianne, Day, Michele, Gross, Michael J., Walo, Maree and Weeks, Paul (2012) A stakeholder approach to curriculum development in tourism, hospitality and events (TH&E) education Sydney, NSW Australia: Office for Learning and Teaching
Analysis of Australian tourism, hospitality and events undergraduate education programs
Day, Michele, Walo, Maree, Weeks, Paul, Dredge, Dianne, Benckendorff, Pierre, Gross, Michael J. and Whitelaw, Paul (2012) Analysis of Australian tourism, hospitality and events undergraduate education programs Sydney, NSW Australia: Office for Learning and Teaching
Benckendorff, Pierre, Moscardo, Gianna and Murphy, Laurie (2012) Environmental attitudes of Generation Y students: Foundations for sustainability education in tourism. Journal of Teaching in Travel and Tourism, 12 1: 44-69. doi:10.1080/15313220.2012.650063
Influences on Australian tourism, hospitality and events undergraduate education
Dredge, Dianne, Benckendorff, Pierre, Day, Michele, Gross, Michael J., Walo, Maree, Weeks, Paul and Whitelaw, Paul A. (2012) Influences on Australian tourism, hospitality and events undergraduate education Sydney, Australia: Department of Industry, Innovation, Science, Research and Tertiary Education
Key issues in tourism, hospitality and events curriculum design and development
Dredge, Dianne, Benckendorff, Pierre, Day, Michele, Gross, Michael J., Walo, Maree, Weeks, Paul and Whitelaw, Paul A. (2012) Key issues in tourism, hospitality and events curriculum design and development Sydney, Australia: Department of Industry, Innovation, Science, Research and Tertiary Education
Evaluating tourist satisfaction with the retail experience in a typical tourist shopping village
Murphy, Laurie, Moscardo, Gianna, Benckendorff, Pierre and Pearce, Pierre (2011) Evaluating tourist satisfaction with the retail experience in a typical tourist shopping village. Journal of Retailing and Consumer Services, 18 4: 302-310. doi:10.1016/j.jretconser.2011.02.004
Benckendorff, Pierre, Moscardo, Gianna and Pendergast, Donna (2009) Introduction. Tourism and Generation Y, .
The Student Experience: Applications to tourism and hospitality education
Ruhanen, Lisa, Scott, Noel, Benckendorff, Pierre and Roberts, Elizabeth (2009) The Student Experience: Applications to tourism and hospitality education. Journal of Hospitality and Tourism Management, 16 1: 82-83. doi:10.1375/jhtm.16.1.82
Deconstructing the student experience: A conceptual framework
Benckendorff, P. J, Ruhanen, L., and Scott , N. (2009) Deconstructing the student experience: A conceptual framework. Journal of Hospitality and Tourism Management, 16 1: 84-91. doi:10.1375/jhtm.16.1.84
Evaluating wikis as an assessment tool for developing collaboration and knowledge management skills
Benckendorff, Pierre (2009) Evaluating wikis as an assessment tool for developing collaboration and knowledge management skills. Journal of Hospitality and Tourism Management, 16 1: 102-112. doi:10.1375/jhtm.16.1.102
Exploring the future of tourism and quality of life
Benckendorff, Pierre, Edwards, Deborah, Jurowski, Claudia, Liburd, Janne J., Miller, Graham and Moscardo, Gianna (2009) Exploring the future of tourism and quality of life. Tourism and Hospitality Research, 9 2: 171-183. doi:10.1057/thr.2009.7
Benckendorff, Pierre (2009) Themes and trends in Australian and New Zealand tourism research: A social network analysis of citations in two leading journals (1994-2007). Journal of Hospitality and Tourism Management, 16 1: 1-15. doi:10.1375/jhtm.16.1.1
Envisioning sustainable tourism futures: An evaluation of the futures wheel method
Benckendorff, Pierre (2008) Envisioning sustainable tourism futures: An evaluation of the futures wheel method. Tourism and Hospitality Research, 8 1: 25-36. doi:10.1057/thr.2008.2
Exploring word of mouth influences on travel decisions: Friends and relatives vs. other travellers
Murphy, Laurie, Moscardo, Gianna and Benckendorff, Pierre (2007) Exploring word of mouth influences on travel decisions: Friends and relatives vs. other travellers. International Journal of Consumer Studies, 31 5: 517-527. doi:10.1111/j.1470-6431.2007.00608.x
Exploring word-of-mouth influences on travel decisions: friends and relatives vs. other travellers
Murphy, Laurie, Mascardo, Gianna and Benckendorff, Pierre (2007) Exploring word-of-mouth influences on travel decisions: friends and relatives vs. other travellers. International Journal of Consumer Studies, 31 5: 517-527. doi:10.1111/j.1470-6431.2007.00608.x
Using brand personality to differentiate regional tourism destinations
Murphy, L., Moscardo, G. and Benckendorff, P. (2007) Using brand personality to differentiate regional tourism destinations. Journal of Travel Research, 46 1: 5-14. doi:10.1177/0047287507302371
Destination brand personality: visitor perceptions of a regional tourism destination
Murphy, L., Benckendorff, P. and Moscardo, G. (2007) Destination brand personality: visitor perceptions of a regional tourism destination. Tourism Analysis, 12 5/6: 419-432. doi:10.3727/108354207783227948
Linking travel motivation, tourist self-image and destination brand personality
Murphy, Laurie, Benckendorff, Pierre and Moscardo, Gianna (2007) Linking travel motivation, tourist self-image and destination brand personality. Journal of Travel and Tourism Marketing, 22 2: 45-59. doi:10.1300/J073v22n02_04
An exploratory analysis of planning characteristics in Australian visitor attractions
Benckendorff, Pierre J. (2006) An exploratory analysis of planning characteristics in Australian visitor attractions. Asia Pacific Journal of Tourism Research, 11 1: 43-63. doi:10.1080/10941660500500683
An exploratory analysis of traveler preferences for airline website content
Benckendorff, Pierre (2006) An exploratory analysis of traveler preferences for airline website content. Information Technology and Tourism, 8 3-4: 149-159. doi:10.3727/109830506778690867
Benchmarking, usable knowledge and tourist attractions
Pearce, Philip and Benckendorff, Pierre (2006) Benchmarking, usable knowledge and tourist attractions. Journal of Quality Assurance in Hospitality and Tourism, 7 1-2: 29-52. doi:10.1300/J162v07n01_03
High tech versus high touch: Visitor responses to the use of technology in tourist attractions
Benckendorff, Pierre, Moscardo, Gianna and Murphy, Laurie (2005) High tech versus high touch: Visitor responses to the use of technology in tourist attractions. Tourism Recreation Research, 30 3: 37-47. doi:10.1080/02508281.2005.11081485
Australian tourist attractions: The links between organizational characteristics and planning
Benckendorff, Pierre J. and Pearce, Philip L. (2003) Australian tourist attractions: The links between organizational characteristics and planning. Journal of Travel Research, 42 1: 24-35. doi:10.1177/0047287503253948
Destination marketing on the Internet: A case study of Australian Regional Tourism Authorities
Benckendorff, Pierre J. and Black, Neil L. (2000) Destination marketing on the Internet: A case study of Australian Regional Tourism Authorities. Journal of Tourism Studies, 11 2: 11-21.
Benckendorff, Pierre, Gibbons, Belina and Pratt, Marlene (2019). Using expectation confirmation theory to understand the learning outcomes of online business simulations. In: , , (379-383). .
Deng, Ruiqi, Benckendorff, Pierre and Gannaway, Deanne (2017). Understanding learning and teaching in MOOCs from the perspectives of students and instructors: A review of literature from 2014 to 2016. In: Carlos Delgado Kloos, Patrick Jermann, Mar Pérez-Sanagustin, Daniel T. Seaton and Su White, Digital Education: Out to the World and Back to the Campus - 5th European MOOCs Stakeholders Summit, EMOOCs 2017, Proceedings. 5th European MOOCs Stakeholders Summit, EMOOCs 2017, Madrid, Spain, (176-181). 22-26 May 2017. doi:10.1007/978-3-319-59044-8_20
Enhancing student learning outcomes with simulation-based pedagogies
Benckendorff, Pierre, Lohmann, Gui, Pratt, Marlene, Reynolds, Paul, Strickland, Paul and Whitelaw, Paul (2015). Enhancing student learning outcomes with simulation-based pedagogies. In: T. Reiners, B. R. von Konsky, D. Gibson, V. Chang, L. Irving and K. Clarke, Globally connected, digitally enabled: proceedings ascilite 2015 in Perth. Australasian Society for Computers in Learning and Tertiary Education (ascilite), Perth, WA, Australia, (618-620). 29 November - 2 December 2015.
Benckendorff, Pierre (2015). Using expectation confirmation theory to understand the learning outcomes of online business simulations. In: T. Reiners, B. R. von Konsky, D. Gibson, V. Chang, L. Irving and K. Clarke, Globally connected, digitally enabled: proceedings ascilite 2015 in Perth. Australasian Society for Computers in Learning and Tertiary Education (ascilite), Perth, WA, Australia, (379-383). 29 November - 2 December 2015.
An exploration of mindfulness theories in Eastern and Western philosophies
Chen, I-Ling (Lynn), Scott, Noel and Benckendorff, Pierre (2014). An exploration of mindfulness theories in Eastern and Western philosophies. In: P. Monica Chien, Tourism and Hospitality in the Contemporary World: Trends, Changes & Complexity Proceedings of the 24th Annual Conference CAUTHE 2014. CAUTHE Conference 2014, Brisbane, Australia, (164-175). 10-13 February 2014.
Exploring language and communication problems among Asian working holiday makers in Australia
Nagai, Hayato, Benckendorff, Pierre and Tkaczynski, Aaron (2014). Exploring language and communication problems among Asian working holiday makers in Australia. In: Yueh-Hsiu Lin, Proceedings of the 13th Asia Pacific Forum for Graduate Students Research in Tourism. The 13th Asia Pacific Forum for Graduate Students Research in Tourism, Kaohsiung, Taiwan, (4D12-4D19). 14-16 May 2014.
Nagai, Hayato, Benckendorff, Pierre and Tkaczynski, Aaron (2014). Exploring travel risk perceptions among Asian working holiday makers in Australia: a qualitative approach. In: P. Monica Chien, Tourism and Hospitality in the Contemporary World: Trends, Changes & Complexity Proceedings of the 24th Annual Conference CAUTHE 2014. CAUTHE Conference 2014, Brisbane, Australia, (434-448). 10-13 February 2014.
Dredge, Dianne, Benckendorff, Pierre, Day, Michele, Gross, Michael, Walo, Maree, Weeks, Paul and Whitelaw, Paul (2012). Crises, conundrums and curricula: A new golden age for tourism, hospitality and event management education?. In: Clare Lade and Lisa Melsen, CAUTHE 2012: The new golden age of tourism and hospitality; Book 1; Proceedings of the 22nd Annual Conference. 22nd Annual CAUTHE Conference 2012, Melbourne, Australia, (152-170). 6-9 February 2012.
Day, Michele, Walo, Maree, Weeks, Paul, Dredge, Dianne, Benckendorff, Pierre, Gross, Michael J. and Whitelaw, Paul (2011). Blending the vocational and the liberal: A snapshot of tourism and hospitality undergraduate degrees at Australian universities. In: Michael J. Gross, Tourism: Creating a Brilliant Blend: Proceedings of the 21st Annual CAUTHE Conference. Council of Australian University Tourism and Hospitality Educators National Conference, Adelaide, SA, Australia, (1-6). 8-11 February 2011.
Conceptualising the perfect blend in the tourism and hospitality education curriculum space
Dredge, Dianne, Benckendorff, Pierre, Day, Michele, Gross, Michael J., Walo, Maree, Weeks, Paul and Whitelaw, Paul (2011). Conceptualising the perfect blend in the tourism and hospitality education curriculum space. In: Michael J. Gross, Tourism: Creating a Brilliant Blend: Proceedings of the 21st Annual CAUTHE Conference. Council of Australian University Tourism and Hospitality Educators National Conference, Adelaide, Australia, (1-19). 8-11 February 2011.
Exploring patterns of satisfaction and shopping motivation in a tourist shopping village
Moscardo, Gianna, Benckendorff, Pierre and Murphy, Laurie (2011). Exploring patterns of satisfaction and shopping motivation in a tourist shopping village. In: M. Joppe, 2011 TTRA Proceedings. 42nd Annual Travel and Tourism Research Association (TTRA) International Conference, London, Ontario, Canada, (). 19-21 June 2011.
Benckendorff, Pierre (2010). Exploring the limits of tourism research collaboration: A social network analysis of co-authorship patterns in Australian and New Zealand tourism research. In: Proceedings of CAUTHE 2010: Challenge the Limits. 20th Annual Council for Australian University Tourism and Hospitality Education Conference (CAUTHE 2010), Hobart, Australia, (). 8-11 February 2010.
Learning and earning: What can business students learn from part-time employment
Benckendorff, Pierre and Blackman, Anna (2010). Learning and earning: What can business students learn from part-time employment. In: Matthew Campbell, Proceedings: Work Integrated Learning – Responding to Challenges. 2010 ACEN National Conference, Perth, WA, Australia, (20-32). 29 September-1 October, 2010.
Sustainable luxury: oxymoron or comfortable bedfellows?
Moscardo, Gianna and Benckendorff, Pierre (2010). Sustainable luxury: oxymoron or comfortable bedfellows?. In: Mathilda van Niekerk, Willie Coetzee and Sue Geldenhuys, Proceedings of Global Sustainable Tourism Conference. Global Sustainable Tourism, Nelspruit, South Africa, (709-728). 15-19 November, 2010.
The role of local government in developing small tourism enterprises in regional destinations
Givney, Sarah and Benckendorff, Pierre (2009). The role of local government in developing small tourism enterprises in regional destinations. In: J. Carlsen, M. Hughes, K. Holmes and R. Jones, CAUTHE 2009 : See Change : Tourism & Hospitality in a Dynamic World. CAUTHE International Research Conference: See Change: Tourism & Hospitality in a Dynamic World, Fremantle, NSW, Australia, (68-96). 10-13 February 2009.
Benckendorff, Pierre (2009). Using wikis to help first year students develop collaborative knowledge management skills for tomorrow. In: Jason Thomas, First Year in Higher Education Conference 2008 : aspiration, access, achivement. Pacific Rim Conference on the First Year in Higher Education, Townsville, QLD, Australia, (1-10). 29 June -1 July 2008.
Benckendorff, Pierre (2009). What do sustainable tourism researchers value? An analysis of citations from the Journal of Sustainable Tourism (1999-2008). In: Think Tank IX, Singapore, (). 15-18 June 2009.
Tourist shopping villages: Challenges and issues in developing regional tourism
Murphy, Laurie, Pearce, Philip, Benckendorff, Pierre and Moscardo, Gianna (2008). Tourist shopping villages: Challenges and issues in developing regional tourism. In: S. Richardson, L. Fredline, A. Patiar and M. Ternel, Proceedings of the 18th Annual Council for Australian University Tourism and Hospitality Education (CAUTHE) Conference. CAUTHE 2008 Conference, Gold Coast, QLD, Australia, (1-14). 11-14 February 2008.
Benckendorff, Pierre (2008). Using wikis to enhance the creative collaboration and knowledge management skills of tourism students. In: Scott Richardson, Liz Fredline, Anoop Patiar and Megan Ternel, Proceedings of the 18th Annual Council for Australian University Tourism and Hospitality Education (CAUTHE) Conference. Tourism and Hospitality Research, Training and Practice: Where the 'Bloody Hell' Are We?, Gold Coast, QLD, Australia, (1-14). 11-14 February 2008.
Contrasting online and onsite sampling methods: Results of visitor responses to a destination survey
Benckendorff, P., Moscardo, G. and Murphy, L. (2007). Contrasting online and onsite sampling methods: Results of visitor responses to a destination survey. In: R. Neil Moisey and William C. Norman, Beating the odds with tourism research : 38th annual conference proceedings, Travel and Tourism Research Association. Beating the Odds with Tourism Research: Travel and Tourism Research Association 38th Annual Conference, Las Vegas, Nevada, U.S.A, (13-22). 17-20 June.
Benckendorff, P. (2007). Exploring the flexible learning preferences of business and commerce students using a learner segmentation approach. In: Davies, Martin and Lever, Rebecca, Forum proceedings of the Quantitative Analysis of Teaching and Learning in Higher Education in Business, Economics and Commerce. Quantitative Analysis of Teaching and Learning in Higher Education in Business, Economics and Commerce 3rd Annual Forum, Melbourne, Australia, (153-173). 9 February 2007.
Exploring the flexible learning preferences of tourism and hospitality management students
Benckendorff, Pierre (2007). Exploring the flexible learning preferences of tourism and hospitality management students. In: Ian McDonnell, Simone Grabowski and Roger March, CAUTHE 2007 : Tourism - past acheivements, future challenges. Past Achievements, Future Challenges : 17th Annual CAUTHE Conference, Manly, Australia, (1-16). 11-14 February.
Misunderstanding Generation Y: Risks for tourism managers
Moscardo, G. and Benckendorff, P. (2007). Misunderstanding Generation Y: Risks for tourism managers. In: Moisey, R.N. and Norman, W.C., Travel and Tourism Research Association 38th Annual Conference Proceedings. Beating the Odds with Tourism Research: Travel and Tourism Research Association 38th Annual Conference, Las Vegas, Nevada, United States, (203-211). 17-20 June 2007.
Approaches to monitoring change in the business environment of tourist attractions
Benckendorff, Pierre (2006). Approaches to monitoring change in the business environment of tourist attractions. In: Paul A. Whitelaw and G. Barry O’Mahony, To the City and Beyond: Proceedings of the 2006 Council for Hospitality and Tourism Educators Conference. CAUTHE 2006 Conference: To the City and Beyond, Melbourne, VIC, Australia, (249-265). 6-9 February 2006.
Can regional destinations really have a brand personality?
Murphy, Laurie, Moscardo, Gianna and Benckendorff, Pierre (2006). Can regional destinations really have a brand personality?. In: Papageorgiou, G., Cutting Edge Research in Tourism: New directions, challenges and applications. Cutting Edge Research in Tourism: New directions, challenges and applications, Surrey, United Kingdom, (1-16). 6-9 June 2006.
Profiling users of airline web sites based on their content preferences
Benckendorff, P. (2006). Profiling users of airline web sites based on their content preferences. In: Jennings, G.R. and Beeton, S., 37th annual conference proceedings : Travel and Tourism Research Association. New frontiers in global tourism: Trends and competitive challenges, Dublin, Ireland, (51-62). June 18-20 2006.
Murphy, Laurie, Moscardo, Gianna and Benckendorff, Pierre (2006). Visitor and stakeholder perceptions of destination brand personality: An analysis of a regional Australian tourism destination. In: Gayle R. Jennings and Sue Beeton, 37th Annual Conferenc Proceedings : Travel and Tourism Research Association : New frontiers in Global Tourism - Trends and Competitive Challenges. Travel and Tourism Research Association 37th Annual Conference, Dublin, Ireland, (508-516). 18-20 June 2006.
Visitor perceptions of technology use in tourist attraction experiences
Benckendorff, Pierre, Moscardo, Gianna and Murphy, Laurie (2006). Visitor perceptions of technology use in tourist attraction experiences. In: G. Papageorgiou and E. Szivas, Cutting Edge Research in Tourism: New Directions, Challenges and Applications. Cutting Edge Research in Tourism: New Directions, Challenges and Applications, Guildford, U.K., (1-17). 6-9 June 2006.
Contrasting high-tech and high touch experiences in tourist attractions
Benckendorff, P., Moscardo, G. and Murphy, L. (2005). Contrasting high-tech and high touch experiences in tourist attractions. In: Suh, Seung-Jin and Hwang, Yeong-Hyeon, The 11th APTA conference proceedings : new tourism for Asia-Pacific. New Tourism for Asia-Pacific, Goyang, Korea, (638-649). 7-10 July 2005.
Murphy, L., Moscardo, G. and Benckendorff, P. (2005). Do destination brands really have a personality? A comparison of two coastal tourism destinations in Australia. In: Moisey, R.N. and McGehee, N.G., 36th Annual Conference Proceedings Travel and Tourism Research Association; The Three R's: Research, Results, Rewards. The three R's: research, results, rewards, New Orleans, Louisiana, United States, (76-85). 12-15 June 2005.
Online business simulations: good practice guide
Benckendorff, Pierre, Lohmann, Gui, Pratt, Marlene, Reynolds, Paul, Strickland, Paul and Whitelaw, Paul (2015) Online business simulations: good practice guide :
Tourism, hospitality and events learning and teaching academic standards
Whitelaw, Paul, Benckendorff, Pierre, Gross, Michael, Mair, Judith and Jose, Penny (2015) Tourism, hospitality and events learning and teaching academic standards Melbourne, VIC, Australia: Victoria University
Destination marketing on the internet: A guide for Australia’s Regional Tourism Authorities
Benckendorff, Pierre (1999) Destination marketing on the internet: A guide for Australia’s Regional Tourism Authorities Townsville, Qld., Australia: James Cook University of North Queensland
North Stradbroke Island Visitor Research Program
(2017–2021) Queensland Department of Tourism, Major Events, Small Business and the Commonwealth Games
(2015–2018) OLT Innovation and Development Grants
Enhancing Student Learning Outcomes with Simulation-based Pedagogies
(2013–2015) OLT Innovation and Development Grants
(2013–2015) OLT Innovation and Development Grants
(2012–2013) OLT Innovation and Development Grants
(2009–2010) ALTC Competitive Grants
Learner engagement in MOOCs: Links with learner factors, teaching context, and learning outcomes
Doctor Philosophy — Principal Advisor
Other advisors:
ICT-enabled Value Co-Creation in the Hotels Business Model
Doctor Philosophy — Principal Advisor
Other advisors:
The relationship between tourist personality and cancellation behaviour
Doctor Philosophy — Principal Advisor
The effects of LCC tourist behaviour on a tourist destination
Doctor Philosophy — Principal Advisor
Other advisors:
Exploring young Chinese female travelers' emotional responses and value-in-experience with travel vlog
Doctor Philosophy — Principal Advisor
Other advisors:
The authenticity paradox: Tourism communication in an era of curated perfection.
Doctor Philosophy — Associate Advisor
Other advisors:
(2018) Doctor Philosophy — Principal Advisor
Other advisors:
The Influence of Social Media on Study Destination Selection: A Study of Chinese Outbound Students
(2016) Doctor Philosophy — Principal Advisor
(2016) Doctor Philosophy — Principal Advisor
Other advisors:
An Exploration of Mindfulness and its Experiential Benefits: Taiwanese Backpackers in Australia
(2015) Doctor Philosophy — Principal Advisor
The Role of Emotion in Resident Perceptions of Tourism performing arts developments
(2019) Doctor Philosophy — Associate Advisor
Other advisors: