The University of Queensland

Unethical but not illegal! A critical look at two-sided disinformation platforms: Justifications, critique, and a way forward

Soliman, Wael and Rinta-Kahila, Tapani (2023). Unethical but not illegal! A critical look at two-sided disinformation platforms: Justifications, critique, and a way forward. Journal of Information Technology, 026839622311811. doi: 10.1177/02683962231181145

Managing unintended consequences of algorithmic decision-making: the case of Robodebt

Rinta-Kahila, Tapani, Someh, Ida, Gillespie, Nicole, Indulska, Marta and Gregor, Shirley (2023). Managing unintended consequences of algorithmic decision-making: the case of Robodebt. Journal of Information Technology Teaching Cases. doi: 10.1177/20438869231165538

Getting Trapped in Technical Debt: Sociotechnical Analysis of a Legacy System’s Replacement

Rinta-Kahila, Tapani, The University of Queensland, Penttinen, Esko, Lyytinen, Kalle, Aalto University and Case Western Reserve University (2023). Getting Trapped in Technical Debt: Sociotechnical Analysis of a Legacy System’s Replacement. MIS Quarterly, 47 (1), 1-32. doi: 10.25300/misq/2022/16711

Algorithmic decision-making and system destructiveness: a case of automatic debt recovery

Rinta-Kahila, Tapani, Someh, Ida, Gillespie, Nicole, Indulska, Marta and Gregor, Shirley (2021). Algorithmic decision-making and system destructiveness: a case of automatic debt recovery. European Journal of Information Systems, 31 (3), 1-26. doi: 10.1080/0960085X.2021.1960905

Customer reactions to self-checkout discontinuance

Rinta-Kahila, Tapani, Penttinen, Esko, Kumar, Ashish and Janakiraman, Ramkumar (2021). Customer reactions to self-checkout discontinuance. Journal of Retailing and Consumer Services, 61 102498, 102498. doi: 10.1016/j.jretconser.2021.102498

Organizational transformation with intelligent automation: Case Nokia Software

Rinta-Kahila, Tapani, Penttinen, Esko and Lyytinen, Kalle (2021). Organizational transformation with intelligent automation: Case Nokia Software. Journal of Information Technology Teaching Cases, 11 (2), 204388692095487-109. doi: 10.1177/2043886920954874

Four flavours of customers: a dual-system perspective on self-service technology use

Rinta-Kahila, Tapani and Penttinen, Esko (2021). Four flavours of customers: a dual-system perspective on self-service technology use. Australasian Journal of Information Systems, 25, 1-27. doi: 10.3127/ajis.v25i0.2671

Sociotechnical envelopment of artificial intelligence: an approach to organizational deployment of inscrutable artificial intelligence systems

Asatiani, Aleksandre, Malo, Pekka, Nagbol, Per Radberg, Penttinen, Esko, Rinta-Kahila, Tapani and Salovaara, Antti (2021). Sociotechnical envelopment of artificial intelligence: an approach to organizational deployment of inscrutable artificial intelligence systems. Journal of the Association for Information Systems, 22 (2), 325-352. doi: 10.17705/1jais.00664

Challenges of explaining the behavior of black-box AI systems

Asatiani, Aleksandre, Malo, Pekka, Nagb, Per Radberg, Penttinen, Esko, Rinta-Kahila, Tapani and Salovaara, Antti (2020). Challenges of explaining the behavior of black-box AI systems. MIS Quarterly Executive, 19 (4), 259-278. doi: 10.17705/2msqe.00037

Toward a refined conceptualization of IS discontinuance: reflection on the past and a way forward

Soliman, Wael and Rinta-Kahila, Tapani (2019). Toward a refined conceptualization of IS discontinuance: reflection on the past and a way forward. Information and Management, 57 (2) 103167, 103167. doi: 10.1016/j.im.2019.05.002

Onboarding customer companies to electronic invoicing platform - developing a marketing and a partnering strategy for Tieto, an e-invoicing service provider

Penttinen, Esko and Rinta-Kahila, Tapani (2017). Onboarding customer companies to electronic invoicing platform - developing a marketing and a partnering strategy for Tieto, an e-invoicing service provider. Journal of Information Technology Teaching Cases, 7 (1), 43-50. doi: 10.1057/s41266-016-0015-x

A Domino Effect: Interdependencies among Different Types of Technical Debt

Mäki, Netta, Penttinen, Esko and Rinta-Kahila, Tapani (2023). A Domino Effect: Interdependencies among Different Types of Technical Debt. IEEE Computer Society.

Robotic Process Automation from the Design-Capital Perspective - Effects on Technical Debt and Digital Options

Ruha, Lauri, Rinta-Kahila, Tapani and Penttinen, Esko (2023). Robotic Process Automation from the Design-Capital Perspective - Effects on Technical Debt and Digital Options. IEEE Computer Society.

Pressuring trading partners to adopt a business-to-business connectivity platform - stick or carrot?

Esko Penttinen, Tapani Rinta-Kahila and Jukka Sihvonen (2021). Pressuring trading partners to adopt a business-to-business connectivity platform - stick or carrot?. Hawaii International Conference on System Sciences, Maui, HI, United States, 4-8 January 2021. Honolulu, HI, United States: University of Hawai'i at Manoa.

How to enforce presenteeism with ICT while mitigating technostress – a case study

Luoma, Roni, Penttinen, Esko and Rinta-Kahila, Tapani (2020). How to enforce presenteeism with ICT while mitigating technostress – a case study. Hawaii International Conference on System Sciences , Maui, HI, United States, 7-10 January 2020. Maui, HI, United States: Hawaii International Conference on System Sciences. doi: 10.24251/hicss.2020.749

Implementation of automation as distributed cognition in knowledge work organizations: six recommendations for managers

Asatiani, Aleksandre, Penttinen, Esko, Rinta-Kahila, Tapani and Salovaara, Antti (2019). Implementation of automation as distributed cognition in knowledge work organizations: six recommendations for managers. 40th International Conference on Information Systems (ICIS 2019), Munich, Germany, 15-18 December 2019. Atlanta, GA USA: Association for Information Systems.

Why is your crowd abandoning you? Exploring crowdsourcing discontinuance through the lens of motivation theory

Soliman, Wael, Rinta-Kahila, Tapani and Kaikkonen, Joona (2019). Why is your crowd abandoning you? Exploring crowdsourcing discontinuance through the lens of motivation theory. Australasian Conference on Information Systems, Perth, WA, Australia, 8-11 December 2019. New York, United States: Association for Information Systems.

Caught in between: how an organization became a prisoner of its legacy system after is change

Rinta-Kahila, Tapani (2018). Caught in between: how an organization became a prisoner of its legacy system after is change. 39th International Conference on Information Systems (ICIS 2018), San Francisco, CA United States, 13-16 December 2018. Atlanta, GA United States: Association for Information Systems.

Consequences of discontinuing knowledge work automation - surfacing of deskilling effects and methods of recovery

Rinta-Kahila, Tapani, Penttinen, Esko, Salovaara, Antti and Soliman, Wael (2018). Consequences of discontinuing knowledge work automation - surfacing of deskilling effects and methods of recovery. 51st Hawaii International Conference on System Sciences (HICSS 2018), Waikoloa Village, Big Island, HI, United States, 2-6 January 2018. Hawaii International Conference on System Sciences. doi: 10.24251/hicss.2018.654

How to check out?: an empirical exploration of customers’ different cognitive processes in retailing context

Rinta-Kahila, Tapani, Penttinen, Esko and Pääsky, Hans-Petteri (2018). How to check out?: an empirical exploration of customers’ different cognitive processes in retailing context. 51st Hawaii International Conference on System Sciences (HICSS 2018), Waikoloa Village, Big Island, HI, United States, 2-6 January 2018. Hawaii International Conference on System Sciences. doi: 10.24251/hicss.2018.487

Unethical but not illegal: uncovering the persuasive messages leveraged by providers of the “real” online social impressions

Soliman, Wael and Rinta-Kahila, Tapani (2018). Unethical but not illegal: uncovering the persuasive messages leveraged by providers of the “real” online social impressions. 26th European Conference on Information Systems (ECIS 2018), Portsmouth, United Kingdom, 23-28 June 2018. Association for Information Systems.

Understanding crowdturfing: the different ethical logics behind the clandestine industry of deception

Rinta-Kahila, Tapani and Soliman, Wael (2017). Understanding crowdturfing: the different ethical logics behind the clandestine industry of deception. 25th European Conference on Information Systems (ECIS 2017), Guimaraes, Portugal, 5-10 June 2017. Association for Information Systems.

Unfolding the types of organizational inertia in information systems adoption

Rinta-Kahila, Tapani, Penttinen, Esko and Nevalainen, Anssi (2016). Unfolding the types of organizational inertia in information systems adoption. 49th Hawaii International Conference on System Sciences (HICSS 2016), Koloa, Kauai, HI, United States, 5-8 January 2016. Los Alamitos, CA, United States: IEEE Computer Society. doi: 10.1109/hicss.2016.486

Triggering intention to use to actual use - empirical evidence from self-service checkout (SCO) systems

Penttinen, Esko, Kahila, Tapani-Rinta, Ronkko, Mikko and Saarinen, Timo (2014). Triggering intention to use to actual use - empirical evidence from self-service checkout (SCO) systems. 47th Annual Hawaii International Conference on System Sciences (HICSS 2014), Waikoloa, HI, United States, 06-09 January 2014. Washington, DC, United States: IEEE Computer Society. doi: 10.1109/hicss.2014.414

Redesigning work with Artificial Intelligence

Bidar, Reihaneh, Someh, Ida, Rinta-Kahila, Tapani, Williams, Katie, Indulska, Marta and Ryan, Ian (2023). Redesigning work with Artificial Intelligence. SAP Thought Leadership Paper: Public Sector Brisbane, Australia; Canberra, Australia: The University of Queensland; SAP Institute for Digital Government. doi: 10.14264/6428cca

Building Artificial Intelligence capability in the public sector

Rinta-Kahila, Tapani, Someh, Ida, Indulska, Marta and Ryan, I. (2022). Building Artificial Intelligence capability in the public sector. SAP Thought Leadership Paper: Public Sector Brisbane, Australia; Canberra, Australia: The University of Queensland; SAP Institute for Digital Government. doi: 10.14264/91738b9

Building explainability into public sector artificial intelligence: helping stakeholders understand the thinking behind AI decision-making

Rinta-Kahila, Tapani, Someh, Ida, Indulska, Marta, Ryan, Ian and van Leent, Ryan (2021). Building explainability into public sector artificial intelligence: helping stakeholders understand the thinking behind AI decision-making. SAP Thought Leadership Paper: Public Sector Brisbane, Australia: The University of Queensland; SAP SE.

Delivering AI programs in the public sector: guidelines for government leaders

Rinta-Kahila, Tapani, Someh, Ida, Gillespie, Nicole, Indulska, Marta, Gregor, Shirley , Van Leent, Ryan and Ryan, Ian (2020). Delivering AI programs in the public sector: guidelines for government leaders. Brisbane, Australia: The University of Queensland and SAP SE.