The University of Queensland

Service Management Principles for Hospitality and Tourism

Kandampully, Jay and Solnet, David (2018). Service Management Principles for Hospitality and Tourism. 3rd ed. Dubuque, IA, United States: Kendall Hunt.

How contemporary scholarship addresses service management practices

Ford, Robert C. and Solnet, David (2022). How contemporary scholarship addresses service management practices. The Palgrave handbook of service management. (pp. 223-245) edited by Bo Edvardsson and Bård Tronvoll. Cham, Switzerland: Palgrave Macmillan. doi: 10.1007/978-3-030-91828-6_12

Service management and tourism

Solnet, David and Golubovskaya, Maria (2018). Service management and tourism. The SAGE handbook of tourism management: theories, concepts and disciplinary approaches to tourism. (pp. 269-294) edited by Chris Cooper, Serena Volo, William C. Gartner and Noel Scott. London, United Kingdom: SAGE Publications. doi: 10.4135/9781526461452.n17

Brand as the beacon to guide employee-customer interactions

Solnet, David and King, Ceridwyn A. (2014). Brand as the beacon to guide employee-customer interactions. Customer Experience Management: Enhancing Experience and Value Through Service Management. (pp. 9-28) edited by Jay Kandampully. Dubuque, IA, United States: Kendall Hunt Publishing.

Supporting the contemporary tourism product: Service management

Solnet, D. (2008). Supporting the contemporary tourism product: Service management. Contemporary tourism: An international approach. (pp. 307-343) edited by Chris Cooper and C. Michael Hall. Jordan Hill, Oxford, U.K.: Butterworth-Heinemann.

Research on service frontline employees: a science – practice perspective

Solnet, David and Golubovskaya, Maria (2023). Research on service frontline employees: a science – practice perspective. Journal of Service Management, ahead-of-print (ahead-of-print). doi: 10.1108/josm-07-2023-0321

The Missing Voice of Adolescent Service Workers: A Qualitative Study

Golubovskaya, Maria, Solnet, David and Robinson, Richard (2023). The Missing Voice of Adolescent Service Workers: A Qualitative Study. Academy of Management Proceedings, 2023 (1). doi: 10.5465/amproc.2023.17263abstract

A review of research into tourism work and employment: Launching the annals of tourism research curated collection on tourism work and employment

Ladkin, Adele, Mooney, Shelagh, Solnet, David, Baum, Tom, Robinson, Richard and Yan, Hongmin (2023). A review of research into tourism work and employment: Launching the annals of tourism research curated collection on tourism work and employment. Annals of Tourism Research, 100 103554, 103554. doi: 10.1016/j.annals.2023.103554

Helping the organization but harming customers: a social identity perspective of unethical pro-organizational behavior

Yan, Hongmin, Solnet, David and Okimoto, Tyler G. (2023). Helping the organization but harming customers: a social identity perspective of unethical pro-organizational behavior. Journal of Services Marketing, 37 (7), 927-943. doi: 10.1108/JSM-01-2023-0004

Tourism work, media & COVID-19: a changed narrative?

Solnet, David, Robinson, Richard N. S., Baum, Tom and Yan, Hongmin (2022). Tourism work, media & COVID-19: a changed narrative?. Annals of Tourism Research, 97 103492, 1-17. doi: 10.1016/j.annals.2022.103492

The influence of pandemic-related workplace safety practices on frontline service employee wellbeing outcomes

Subramony, Mahesh, Golubovskaya, Maria, Keating, Byron, Solnet, David, Field, Joy and Witheriff, Melissa (2022). The influence of pandemic-related workplace safety practices on frontline service employee wellbeing outcomes. Journal of Business Research, 149, 363-374. doi: 10.1016/j.jbusres.2022.05.040

Rethinking tourism’s definition, scope and future of sustainable work and employment

Mooney, Shelagh, Robinson, Richard, Solnet, David and Baum, Tom (2022). Rethinking tourism’s definition, scope and future of sustainable work and employment. Journal of Sustainable Tourism, 30 (12), 2707-2725. doi: 10.1080/09669582.2022.2078338

Rethinking tourism’s definition, scope and future of sustainable work and employment: editorial for the Journal of Sustainable Tourism special issue on “locating workforce at the heart of sustainable tourism discourse”

Mooney, Shelagh, Robinson, Richard, Solnet, David and Baum, Tom (2022). Rethinking tourism’s definition, scope and future of sustainable work and employment: editorial for the Journal of Sustainable Tourism special issue on “locating workforce at the heart of sustainable tourism discourse”. Journal of Sustainable Tourism, 1-19. doi: 10.1080/09669582.2022.2078338

Reimagining attraction and retention of hospitality management talent– a multilevel identity perspective

King, Ceridwyn, Madera, Juan M., Lee, Lindsey, Murillo, Enrique, Baum, Tom and Solnet, David (2021). Reimagining attraction and retention of hospitality management talent– a multilevel identity perspective. Journal of Business Research, 136, 251-262. doi: 10.1016/j.jbusres.2021.07.044

Do personal values matter? The effects of personal values on hospitality employees’ service climate perceptions

Saito, Hiroaki, Solnet, David, Robinson, Richard and Paulsen, Neil (2021). Do personal values matter? The effects of personal values on hospitality employees’ service climate perceptions. Journal of Hospitality and Tourism Management, 47, 190-201. doi: 10.1016/j.jhtm.2021.03.016

Understanding Generation Z through collective consciousness: Impacts for hospitality work and employment

Sakdiyakorn, Malinvisa, Golubovskaya, Maria and Solnet, David (2021). Understanding Generation Z through collective consciousness: Impacts for hospitality work and employment. International Journal of Hospitality Management, 94 102822, 102822. doi: 10.1016/j.ijhm.2020.102822

COVID-19’s impact on the hospitality workforce – new crisis or amplification of the norm?

Baum, Tom, Mooney, Shelagh K.K., Robinson, Richard N.S. and Solnet, David (2020). COVID-19’s impact on the hospitality workforce – new crisis or amplification of the norm?. International Journal of Contemporary Hospitality Management, 32 (9), 2813-2829. doi: 10.1108/IJCHM-04-2020-0314

Introduction to Special Issue, Robert C. Ford & David Solnet, editors

Ford, Robert C. and Solnet, David J. (2020). Introduction to Special Issue, Robert C. Ford & David Solnet, editors. Organizational Dynamics, 49 (3) 100722. doi: 10.1016/j.orgdyn.2019.04.008

Competitive advantage through service in hospitality and tourism: a perspective article

Kandampully, Jay and Solnet, David (2020). Competitive advantage through service in hospitality and tourism: a perspective article. Tourism Review, 75 (1), 247-251. doi: 10.1108/TR-05-2019-0175

Employee wellness on the frontline: an interactional psychology perspective

Solnet, David, Subramony, Mahesh, Golubovskaya, Maria, Snyder, Hannah, Gray, Whitney, Liberman, Olga and Verma, Rohit (2020). Employee wellness on the frontline: an interactional psychology perspective. Journal of Service Management, 31 (5), 939-952. doi: 10.1108/JOSM-12-2019-0377

Tourism employment paradoxes, 1946-2095: a perspective article

Baum, Tom, Solnet, David, Robinson, Richard and Mooney, Shelagh K. (2019). Tourism employment paradoxes, 1946-2095: a perspective article. Tourism Review, 75 (1), 252-255. doi: 10.1108/TR-05-2019-0188

Applying endosymbiosis theory: tourism and its young workers

Robinson, Richard N.S., Baum, Tom, Golubovskaya, Maria, Solnet, David J. and Callan, Victor (2019). Applying endosymbiosis theory: tourism and its young workers. Annals of Tourism Research, 78 102751, 102751. doi: 10.1016/j.annals.2019.102751

Leveraging human touch in service interactions: lessons from hospitality

Solnet, David, Subramony, Mahesh, Ford, Robert C., Golubovskaya, Maria, Kang, Hee Jung (Annette) and Hancer, Murat (2019). Leveraging human touch in service interactions: lessons from hospitality. Journal of Service Management, 30 (3), 392-409. doi: 10.1108/JOSM-12-2018-0380

Recalibrating talent management for hospitality: a youth development perspective

Golubovskaya, Maria, Solnet, David and Robinson, Richard N.S. (2019). Recalibrating talent management for hospitality: a youth development perspective. International Journal of Contemporary Hospitality Management, ahead-of-print (ahead-of-print), 4105-4125. doi: 10.1108/IJCHM-11-2018-0911

Sustaining precarity: critically examining tourism and employment

Robinson, Richard N.S., Martins, Antje, Solnet, David and Baum, Tom (2019). Sustaining precarity: critically examining tourism and employment. Journal of Sustainable Tourism, 27 (7), 1-18. doi: 10.1080/09669582.2018.1538230

Resistance to the adoption of ICTs in independent restaurants: insights from China & the UK

Ashcroft, Elizabeth, Tuomi, Aarni, Wang, Mingsheng and Solnet, David (2019). Resistance to the adoption of ICTs in independent restaurants: insights from China & the UK. e-Review of Tourism Research, 16 (2-3), 105-114.

Theorizing beyond the horizon: service research in 2050

Keating, Byron W., McColl-Kennedy, Janet R. and Solnet, David (2018). Theorizing beyond the horizon: service research in 2050. Journal of Service Management, 29 (5), 766-775. doi: 10.1108/josm-08-2018-0264

Service work in 2050: toward a work ecosystems perspective

Subramony, Mahesh, Solnet, David, Groth, Markus, Yagil, Dana, Hartley, Nicole, Beomcheol Kim, Peter and Golubovskaya, Maria (2018). Service work in 2050: toward a work ecosystems perspective. Journal of Service Management, 29 (5), 956-974. doi: 10.1108/JOSM-05-2018-0131

What matters most in the service-profit chain? An empirical test in a restaurant company

Solnet, David, Ford, Robert and McLennan, Char-Lee (2018). What matters most in the service-profit chain? An empirical test in a restaurant company. International Journal of Contemporary Hospitality Management, 30 (1), 260-285. doi: 10.1108/IJCHM-05-2016-0267

The meaning of hospitality: do employees understand?

Golubovskaya, Maria, Robinson, Richard N. S. and Solnet, David (2017). The meaning of hospitality: do employees understand?. International Journal of Contemporary Hospitality Management, 29 (5), 1282-1304. doi: 10.1108/IJCHM-11-2015-0667

Tourism workforce research: a review, taxonomy and agenda

Baum, Tom, Kralj, Anna, Robinson, Richard N. S. and Solnet, David J. (2016). Tourism workforce research: a review, taxonomy and agenda. Annals of Tourism Research, 60, 1-22. doi: 10.1016/j.annals.2016.04.003

An untapped gold mine? Exploring the potential of market basket analysis to grow hotel revenue

Solnet, David, Boztug, Yasemin and Dolnicar, Sara (2016). An untapped gold mine? Exploring the potential of market basket analysis to grow hotel revenue. International Journal of Hospitality Management, 56, 119-125. doi: 10.1016/j.ijhm.2016.04.013

What about the workers? Roles and skills for employees in hotels of the future

Solnet, David, Baum, Tom, Robinson, Richard N.S. and Lockstone-Binney, Leonie (2016). What about the workers? Roles and skills for employees in hotels of the future. Journal of Vacation Marketing, 22 (3), 212-226. doi: 10.1177/1356766715617403

Attitudinal similarities and differences of hotel frontline occupations

Robinson, Richard N.S., Kralj, Anna, Solnet, David J., Goh, Edmund and Callan, Victor J. (2016). Attitudinal similarities and differences of hotel frontline occupations. International Journal of Contemporary Hospitality Management, 28 (5), 1051-1072. doi: 10.1108/IJCHM-08-2014-0391

A phenomenological approach to hospitality management research: chefs' occupational commitment

Robinson, Richard N. S., Solnet, David J. and Breakey, Noreen (2014). A phenomenological approach to hospitality management research: chefs' occupational commitment. International Journal of Hospitality Management, 43, 65-75. doi: 10.1016/j.ijhm.2014.08.004

Service research in the hospitality literature: insights from a systematic review

Kandampully, Jay, Keating, Byron Wlliam, Kim, BeomCheol, Mattila, Anna and Solnet, David (2014). Service research in the hospitality literature: insights from a systematic review. Cornell Hospitality Quarterly, 55 (3), 287-299. doi: 10.1177/1938965514536778

Discourse about workforce development in tourism- an analysis of public policy, planning, and implementation in Australia and Scotland: Hot air or making a difference?

Solnet, David, Nickson, Dennis, Robinson, Richard N. S., Kralj, Anna and Baum, Tom (2014). Discourse about workforce development in tourism- an analysis of public policy, planning, and implementation in Australia and Scotland: Hot air or making a difference?. Tourism Analysis, 19 (5), 609-623. doi: 10.3727/108354214X14116690097936

Modeling locational factors for tourism employment

Solnet, David J., Ford, Robert C., Robinson, Richard N. S., Ritchie, Brent W. and Olsen, Mark (2014). Modeling locational factors for tourism employment. Annals of Tourism Research, 45, 30-45. doi: 10.1016/j.annals.2013.11.005

Thinking job embeddedness not turnover: towards a better understanding of frontline hotel worker retention

Robinson, Richard N. S., Kralj, Anna, Solnet, David J., Goh, Edmund and Callan, Victor (2014). Thinking job embeddedness not turnover: towards a better understanding of frontline hotel worker retention. International Journal of Hospitality Management, 36, 101-109. doi: 10.1016/j.ijhm.2013.08.008

An Asia-Pacific core–periphery futures paradox: divergent worker and tourist mobilities

Robinson, Richard N.S., Ritchie, Brent W., Kralj, Anna, Solnet, David J., Baum, Tom and Ford, Robert C. (2013). An Asia-Pacific core–periphery futures paradox: divergent worker and tourist mobilities. Journal of Travel Research, 53 (6), 805-818. doi: 10.1177/0047287513513164

Understanding Generation Y and their use of social media: a review and research agenda

Bolton, Ruth N., Parasuraman, A., Hoefnagels, Ankie, Migchels, Nanne, Kabadayi, Sertan, Gruber, Thorsten, Loureiro, Yuliya Komarova and Solnet, David (2013). Understanding Generation Y and their use of social media: a review and research agenda. Journal of Service Management, 24 (3), 245-267. doi: 10.1108/09564231311326987

360 degrees of pressure: the changing role of the HR professional in the hospitality industry

Solnet, David, Kralj, Anna and Baum, Tom (2013). 360 degrees of pressure: the changing role of the HR professional in the hospitality industry. Journal of Hospitality and Tourism Research, 39 (2), 271-292. doi: 10.1177/1096348012471380

The Asia-Pacific tourism workforce of the future: using Delphi techniques to identify possible scenarios

Solnet, David J., Baum, Tom, Kralj, Anna, Robinson, Richard N. S., Ritchie, Brent W. and Olsen, Mark (2013). The Asia-Pacific tourism workforce of the future: using Delphi techniques to identify possible scenarios. Journal of Travel Research, 53 (6), 693-704. doi: 10.1177/0047287513513163

Generation Y employees: an examination of work attitude differences

Solnet, David, Kralj, Anna and Kandampully, Jay (2012). Generation Y employees: an examination of work attitude differences. The Journal of Applied Management and Entrepreneurship, 17 (3), 36-54.

Service management in hospitality education: review and reflection

Solnet, David (2012). Service management in hospitality education: review and reflection. Journal of Hospitality Marketing and Management, 21 (2), 184-214. doi: 10.1080/19368623.2011.584267

Generational differences in work attitudes: Evidence from the hospitality industry

Solnet, David and Kralj, Anna (2011). Generational differences in work attitudes: Evidence from the hospitality industry. Florida International University Hospitality Review, 29 (2), 37-54.

Formal education relevance and effectiveness: Lodging manager perceptions

Solnet, David J., Kralj, Anna L., Moncarz, Eliza and Kay, Christine (2010). Formal education relevance and effectiveness: Lodging manager perceptions. Journal of Hospitality and Tourism Education, 22 (4), 15-24. doi: 10.1080/10963758.2010.10696988

Service climate and customer satisfaction in a casino hotel: An exploratory case study

Kralj, Anna and Solnet, David (2010). Service climate and customer satisfaction in a casino hotel: An exploratory case study. International Journal of Hospitality Management, 29 (4), 711-719. doi: 10.1016/j.ijhm.2010.01.005

Exploring consumer perceptions of green restaurants in the US

Schubert, Franziska, Kandampully, Jay, Solnet, David and Kralj, Anna (2010). Exploring consumer perceptions of green restaurants in the US. Tourism and Hospitality Research, 10 (4), 286-300. doi: 10.1057/thr.2010.17

Legends of service excellence: the habits of seven highly effective hospitality companies

Solnet, David, Kandampully, Jay and Kralj, Anna (2010). Legends of service excellence: the habits of seven highly effective hospitality companies. Journal of Hospitality Marketing and Management, 19 (8), 889-908. doi: 10.1080/19368623.2010.514562

Human resource practices system differentiation: A hotel industry study

Ahmad, Rozila, Solnet, David and Scott, Noel (2010). Human resource practices system differentiation: A hotel industry study. Journal of Hospitality and Tourism Management, 17 (1), 84-94. doi: 10.1375/jhtm.17.1.72

Hotel restaurant dining: The relationship between perceived value and intention to purchase

Ashton, Ann Suwaree, Scott, Noel, Solnet, David and Breakey, Noreen (2010). Hotel restaurant dining: The relationship between perceived value and intention to purchase. Tourism and Hospitality Research: the Surrey quarterly review, 10 (3), 206-218. doi: 10.1057/thr.2010.5

Decline and turnaround: a literature review and proposed research agenda for the hotel sector

Solnet, David Jay, Paulsen, Neil and Cooper, Chris (2010). Decline and turnaround: a literature review and proposed research agenda for the hotel sector. Current Issues in Tourism, 13 (2), 139-159. doi: 10.1080/13683500802638219

A lodging internship competency model: Enhancing educational outcomes through work integrated learning

Solnet, D., Kralj, A., Kay, C. and DeVeau, L. (2009). A lodging internship competency model: Enhancing educational outcomes through work integrated learning. Journal of Hospitality and Tourism Education, 21 (4), 16-24. doi: 10.1080/10963758.2009.10696956

Innovative approaches to event management education in career development: A study of student experiences

Robinson, Richard, Barron, Paul and Solnet, David (2008). Innovative approaches to event management education in career development: A study of student experiences. Journal of Hospitality, Leisure, Sport and Tourism Education, 7 (1), 4-17. doi: 10.3794/johlste.71.170

Generation Y as hospitality employees: Framing a research agenda

Solnet, D. and Hood, A. (2008). Generation Y as hospitality employees: Framing a research agenda. Journal of Hospitality and Tourism Management, 15, 59-68. doi: 10.1375/jhtm.15.4.59

Generation Y as hospitality employees: Framing a research agenda

Solnet, David and Hood, Anna (2008). Generation Y as hospitality employees: Framing a research agenda. Journal of Hospitality and Tourism Management, 15 (1), 59-68. doi: 10.1375/jhtm.15.59

How some service firms have become part of “service excellence” folklore: An exploratory study

Solnet, D. and Kandampully, J. (2008). How some service firms have become part of “service excellence” folklore: An exploratory study. Managing Service Quality, 18 (2), 179-193. doi: 10.1108/09604520810859229

Employee customer linkages: A social identification perspective in a hotel industry context

Solnet, David (2007). Employee customer linkages: A social identification perspective in a hotel industry context. Journal of Hospitality and Tourism Management, 14 (2), 129-143. doi: 10.1375/jhtm.14.2.129

An industry partnerships approach to tourism education

Solnet, David (2007). An industry partnerships approach to tourism education. The Journal of Hospitality Leisure Sport and Tourism, 6 (1), 66-70. doi: 10.3794/johlste.61.140

An industry partnership approach in tourism education

Solnet, David, Robinson, Richard and Cooper, Chris (2007). An industry partnership approach in tourism education. The Journal of Hospitality, Leisure, Sport & Tourism Education, 6 (1), 66-70.

Service climate, employee identification and customer outcomes

Solnet, D. and Paulsen, N. (2006). Service climate, employee identification and customer outcomes. Journal of Hospitality Marketing and Management, 13 (3/4), 3-27. doi: 10.1300/J150v13n03_02

Introducing employee social identification to customer satisfaction research: a hotel industry study

Solnet, David (2006). Introducing employee social identification to customer satisfaction research: a hotel industry study. Managing Service Quality, 16 (6), 575-594. doi: 10.1108/09604520610711918

Service Orientation as a Strategic Initiative: A Conceptual Model with Examplars

Kandampully, J. and Solnet, D. (2005). Service Orientation as a Strategic Initiative: A Conceptual Model with Examplars. Alliance Journal of Business Research, 1 (2), 1-20.

Developing a Tourism Labour Barometer for the Asia-Pacific Region

Driml, Sally, Martins, Antje, Milosavljevic, Filip, Moore, Stewart, Silva, Claudia Moreno, Robinson, Richard and Solnet, David (2019). Developing a Tourism Labour Barometer for the Asia-Pacific Region. CAUTHE 2019: Sustainability of Tourism, Hospitality & Events in a Disruptive Digital Age, Cairns, QLD, Australia, 11-14 February 2019. Melbourne: CAUTHE.

Hospitable hospitality workers: a study of hospitality industry worker perceptions

Golubovskaya, Maria, Robinson, Richard and Solnet, David (2014). Hospitable hospitality workers: a study of hospitality industry worker perceptions. CAUTHE Conference 2014, Brisbane, Australia, 10-13 February 2014. Brisbane, Australia: School of Tourism, The University of Queensland.

Comparing workforce development policy in Australia and Scotland: hot air or making a difference?

Baum, Thomas, Solnet, David, Robinson, Richard, Nickson, Dennis and Kraljk, Anna (2013). Comparing workforce development policy in Australia and Scotland: hot air or making a difference?. CAUTHE 2013: Council for Australasian University Tourism and Hospitality Education Annual Conference, Canterbury, NZ, 11-14 February, 2013. Christchurch, NZ: CAUTHE (Council for Australasian University Tourism and Hospitality Education).

The influence of perceived organizational support on engagement: A cross-generational investigation in the hospitality industry

Kralj, Anna L. and Solnet, David (2011). The influence of perceived organizational support on engagement: A cross-generational investigation in the hospitality industry. 9th APacCHRIE Conference 2011, Hong Kong, 2-5 June 2011. Amherst, MA, USA: ScholarWorks, UMass Amherst.

"Gen-gagement": Generational differences in employee enagagement

Solnet, David and Hood, Anna (2010). "Gen-gagement": Generational differences in employee enagagement. 20th Annual Council for Australian University Tourism and Hospitality Education (CAUTHE) Conference, Hobart, TAS, Australia, 8-11 February 2010. Hobart, TAS, Australia: University of Tasmania.

Can't get no satisfaction: An examination of Gen Y work attitudes

Solnet, David and Kralj, Anna L. (2010). Can't get no satisfaction: An examination of Gen Y work attitudes. International Council on Hospitality Restaurant and Institutional Education, San Juan, Puerto Rico, 28-31 July 2010. Amherst, MA, United States: Hospitality and Tourism Management, University of Massachusetts Amherst.

Generation Y employee attitudes in hospitality: a preliminary publication

Solnet, David and Kralj, Anna (2010). Generation Y employee attitudes in hospitality: a preliminary publication. CHME2010: The 19th Annual Research Conference, Surrey, United Kingdom, 5-7 May, 2010. Council for Hospitality Management Education.

Hotel restaurant dining: The relationship between perceived value and intention to purchase

Ashton, Ann Suwaree, Scott, Noel, Solnet, David and Breaky, Noreen (2010). Hotel restaurant dining: The relationship between perceived value and intention to purchase. 20th Annual Council for Australian University Tourism and Hospitality Education (CAUTHE) Conference, Hobart, Tasmania, Australia, 8-11 February 2010. Hobart, TAS, Australia: University of Tasmania.

Service Management education: Review and reflection

Solnet, David (2010). Service Management education: Review and reflection. IRSSM 2010: International Research Symposium in Service Management, Pointes Aux Piments, Mauritius, 24-27 August 2010. Mauritius: International Research Symposium in Service Management.

Strategic human resource management in Malaysian five star hotels: “Best practise” or environmental “fit”?

Ahmad, Rozila, Scott, Noel and Solnet, David (2010). Strategic human resource management in Malaysian five star hotels: “Best practise” or environmental “fit”?. 20th Annual Council for Australian University Tourism and Hospitality Education (CAUTHE) Conference, Hobart, TAS, Australia, 8-11 February 2010. Hobart, TAS, Australia: University of Tasmania.

Formal education and lodging managers' competence: An industry update

Kralj, A., Downey, J., Solnet, D. and Brown, K. (2009). Formal education and lodging managers' competence: An industry update. 2009 ICHRIE Annual Summer Conference, San Francisco, USA, 29 July - 1 August 2009. Amherst, USA: University of Massachusetts.

Hotel restaurant dining: An examination of the relationship between consumer socio-demographic characteristics and purchase goals

Ashton, Ann, Scott, Noel, Breakey, Noreen and Solnet, David (2009). Hotel restaurant dining: An examination of the relationship between consumer socio-demographic characteristics and purchase goals. 2009 8th Asia Pacific Forum for Graduate Students Research in Tourism, Seoul, Korea, 7-9 July 2009. Seoul, Korea: Sejong University, Korea.

The new kids on the block: Generational changes in the contemporary hospitality workplace

Solnet, David and Kralj, Anna (2009). The new kids on the block: Generational changes in the contemporary hospitality workplace. 18th Annual CAUTHE Conference, Fremantle, Australia, 10-13 February 2009. Perth, Australia: Curtin University of Technology.

How does the introduction of strategic jobs in four and five star hotels affect organisational commitment and organisational citizenship behaviour: A theoretical framework

Ahmed, R., Scott, N. and Solnet, D. (2008). How does the introduction of strategic jobs in four and five star hotels affect organisational commitment and organisational citizenship behaviour: A theoretical framework. Proceedings of the 18th Anuual Council for Australian University Tourism and Hospitality Education, CAUTHE, Conference, Gold Coast, Australia, 11-14 February, 2008. Griffith University, Gold Coast: Griffith University.

Yet another challenge for hospitality managers - Generation Y: A literature review and future research agenda

Solnet, D., Hood, A. and Barron, P. (2008). Yet another challenge for hospitality managers - Generation Y: A literature review and future research agenda. 2008 International CHRIE Conference, Atlanta, GA, USA, 30 July - 2 August, 2008. Richmond VA, USA: International CHRIE.

Social identity theory: A role in hotel industry research

Solnet, D. (2007). Social identity theory: A role in hotel industry research. 2007 I-Chrie Conference, Dallas, Texas USA, 25-29 July 2007. Dallas, TX USA: International Council on Hospitality Restaurant and Institutional Education.

Antecedents and Dimensions of Service Orientation: A Conceptual Framework

Solnet, D and Kandampully, (2006). Antecedents and Dimensions of Service Orientation: A Conceptual Framework. CAUTHE 2006 Conference: To the City and Beyond., Sofitel - Melbourne, 6-9 February 2006. Melbourne Australia: Victoria University.

Competitive Advantage Through Service-Orientation: Strategic Directions for the Hospitality Industry

Solnet, D and Kandampully, (2006). Competitive Advantage Through Service-Orientation: Strategic Directions for the Hospitality Industry. 2006 Annual I-CHRIE Conference Proceedings, Virginia USA, 26-30 July 2006. Pennsylvania USA: International Council on Hospitality Restaurant and Institutional Education.

Innovations in tourism education industry partnerships: An analysis of event management student experiences

Solnet, D, Robinson, R N S and Barron, P E (2006). Innovations in tourism education industry partnerships: An analysis of event management student experiences. Global Events Congress and Event Educators' Forum, Brisbane, Australia, 27-29 September, 2006. Brisbane Queensland: The University of Queensland Press.

Rebranded Hotel Properties: The role of service climate and employee identity in predicting customer satisfaction

Solnet, D. and Paulsen, N. (2005). Rebranded Hotel Properties: The role of service climate and employee identity in predicting customer satisfaction. 2005 I-CHRIE Annual Conference, Las Vegas, NV USA, 27-31 July 2005. Virginia USA: International CHRIE.

Linking Industry and Education Providers: A Relationship Management Approach

Solnet, D. (2004). Linking Industry and Education Providers: A Relationship Management Approach. Cauthe 2004: Creating Tourism Knowledge, Brisbane Convention & Exhibition Centre, 10-13 February 2004. Victoria: University of Queensland.

The Missing in Action Workforce

Solnet, D. (2003). The Missing in Action Workforce. The International Council for Hotel, Resturant and Institutional Education, Palm Springs, 6-9 August, 2003. Palm Springs, U.S.A.: CHRIE.

Digital Service Transformation: Pathways to human and economic wellbeing White Paper

Andreassen, Tor W., Archibald, Gordon, Beekhuyzen, Jenine, Bongiovanni, Ivano, Brea, Edgar, Breidbach, Christoph, Burchill, Keith, Burgers, Henri, Cao, Selina, Coote, Len, Coram, Brendan, Cunningham, Claire, Feast, George, Field, Mitch, Ford, Jerad, Fouche, Leon, Gain, Alexandria, Gooding, Glen, Goyeneche Ramirez, David, Green, Teegan, Gschwind, Daniel, Hall, Thomas, Hartley, Nicole, Heinz, Daniel, Hine, Damian, Indulska, Marta, Kapernick, Brett, Kastelle, Tim, Ko, Ryan ... Zhang, Wenlu (2023). Digital Service Transformation: Pathways to human and economic wellbeing White Paper. Brisbane, QLD Australia: The University of Queensland Business School - Service Innovation Alliance. doi: 10.14264/aed4918

Hospitality & events workforce report

Robinson, Richard and Solnet, David (2018). Hospitality & events workforce report. Brisbane, QLD, Australia: The University of Queensland.

Tourism workforce report

Robinson, Richard and Solnet, David (2018). Tourism workforce report. Brisbane, QLD, Australia: Queensland Tourism Industry Council.

Tropical North Queensland: Tourism Employment Plan 2014-2017

Olsen, Mark, Kavadias, Spiro, Read, Evan, Burn, Arthur, Jones, Mark, Phillips, Therese, Robinson, Richard, Solnet, David, Brennan, Tamilyn, Brydon, Sharyn, Harrington, Kim and Hardwicke, Renee (2014). Tropical North Queensland: Tourism Employment Plan 2014-2017. EC3 Global Parker Travel Collection The University of Queensland Brisbane, QLD Australia: Queensland Government.

The Red Centre Tourism Employment Plan

Solnet, David, Olsen, Mark and Robinson, Richard (2013). The Red Centre Tourism Employment Plan. St Lucia, QLD, Australia: School of Tourism, The University of Queensland.

Generation Y as hospitality industry employees: An examination of work attitude differences

Solnet, David and Charleton, P. (2011). Generation Y as hospitality industry employees: An examination of work attitude differences. Brisbane, Qld Australia: The University of Queensand, UQ Business School.

Hospitality industry turnarounds: An examination of service climate and employee identification in the hotel industry

Solnet, David (2006). Hospitality industry turnarounds: An examination of service climate and employee identification in the hotel industry. PhD Thesis, School of Tourism, University of Queensland.

Service Climate, Employee Identification, and Customer Outcomes in Hotel Property Rebrandings

Solnet, David and Paulsen, Neil (2005). Service Climate, Employee Identification, and Customer Outcomes in Hotel Property Rebrandings.

Service Climate, Employee Identification, and Customer Outcomes in Hotel Property Rebranding

Solnet, David and Paulsen, Neil (2004). Service Climate, Employee Identification, and Customer Outcomes in Hotel Property Rebranding.