Professor Nicole Gillespie

KPMG Chair in Org Trust

School of Business
Faculty of Business, Economics and Law

Overview

Nicole Gillespie is the KPMG Chair in Organizational Trust and Professor of Management at the University of Queensland Business School, and an International Research Fellow at the Centre for Corporate Reputation, Oxford University.

Nicole joined UQ Business School in January 2010. Prior to this she held faculty and research positions at Melbourne Business School, Warwick Business School (UK), The Australian & New Zealand School of Government, The University of Melbourne, University of Queensland, and Swinburne University of Technology.

Trained as an organizational psychologist, Nicole’s research focuses on trust development and repair in organisational contexts, and in contexts where trust is challenged (e.g. after a trust failure, in complex stakeholder environments, during organizational transformation and digital disruption, in virtual healthcare and Artificial Intelligence, in cross-cultural relations). Current research projects focus on understanding stakeholder trust in organizations and industries, organizational trust repair, designing trustworthy organizations, trust in Artificial Intelligence, and stakeholder trust and uptake of telemedicine. Her research appears in leading international journals, including the Academy of Management Review, Journal of Management, Journal of Applied Psychology, Organization Studies, Accounting Organizations and Society, Business Ethics Quarterly, Human Resource Management, Sloan Management Review and Work and Stress, as well as in books and book chapters. Her work has been extensively presented in Europe, the USA and Australia. She is Deputy Editor of the Journal of Trust Research and on the editorial board of Leadership Quarterly.

Her research spans the Health, Finance, Resources, Higher Education, R&D, Defence and Not-for-Profit industries. Nicole has written commissioned reports on building and repairing trust for the Institute of Business Ethics (sponsored by PwC) and a policy note on restoring trust in the financial sector for the UK Parliament. She has consulted to and/or conducted research in a range of private and public sector organisations including Barclays Bank, UBS Bank, the Royal Brisbane and Women’s Hospital, the Royal Flying Doctor Service, Santos, Origin Energy, CSIRO, and the Australian Army. Nicole is an active member of the Academy of Management, the European Group of Organisational Studies, the European Institute of Advanced Studies in Management, and the Australian & New Zealand Academy of Management.

Nicole has over fifteen years experience in designing and delivering MBA, Executive MBA, specialist masters and undergraduate courses. She is the recipient of five teaching excellence awards and, together with her PhD student, two best paper awards from the Academy of Management.

Research Impacts

Nicole is dedicated to translating her research into practice and she has written commissioned reports, as well as numerous research reports for industry. Her research has been featured in numerous media articles and she has consulted and conducted research for a range of public and private sector organisations. She is a regular speaker at conferences and round-tables for industry and government.

Qualifications

  • PG Cert in Post-Compulsory Education, University of Warwick
  • Bachelor of Arts (Honours), The University of Queensland
  • Bachelor of Arts, The University of Queensland
  • PhD, University of Melbourne

Publications

View all Publications

Supervision

  • Doctor Philosophy

  • Doctor Philosophy

  • Doctor Philosophy

View all Supervision

Publications

Featured Publications

Book

Book Chapter

  • Kho, Joanna, Spee, Andreas Paul and Gillespie, Nicole (2019). Enacting relational expertise to change professional routines in technology-mediated service settings. In Martha S. Feldman, Luciana D’Aderio, Katharina Dittrich and Paula Jarzabkowski (Ed.), Routine Dynamics in Action: Replication and Transformation (pp. 191-213) Bingley, United Kingdom: Emerald Publishing. doi:10.1108/s0733-558x20190000061010

  • Gillespie, Nicole and Siebert, Sabina (2018). Organizational trust repair. In Rosalind H. Searle, Ann-Marie Nienaber and Sim B. Sitkin (Ed.), The Routledge companion to trust (pp. 284-301) London, United Kingdom: Routledge. doi:10.4324/9781315745572

  • Gillespie, Nicole (2015). Survey measures of trust in organizational contexts: An overview. In Fergus Lyon, Guido Mollering and Mark N.K. Saunders (Ed.), Handbook of Research Methods on Trust 2nd ed. (pp. 225-239) Cheltenham U.K.: Edward Elgar. doi:10.4337/9781782547419.00031

  • Gillespie, Nicole and Hurley, Robert (2013). Trust and the Global Financial Crisis. In Reinhard Bachmann and Akbar Zaheer (Ed.), Handbook of Advances in Trust Research (pp. 177-203) Cheltenham, United Kingdom: Edward Elgar. doi:10.4337/9780857931382.00019

  • Gillespie, Nicole (2012). Measuring trust in organizational contexts: An overview of survey-based measures. In Fergus Lyon, Guido Möllering and Mark N. K. Saunders (Ed.), Handbook of research methods on trust (pp. 175-188) Cheltenham, UK: Edward Elgar.

  • Gillespie, Nicole, Hurley, Robert, Dietz, Graham and Bachmann, Reinhard (2012). Restoring institutional trust after the global financial crisis: a systemic approach. In Roderick M. Kramer and Todd L. Pittinsky (Ed.), Restoring trust in organizations and leaders: enduring challenges and emerging answers (pp. 1-43) Oxford, U.K.: Oxford University Press. doi:10.1093/acprof:oso/9780199756087.003.0010

  • Ferrin, Donald L. and Gillespie, Nicole (2010). Trust differences across national-societal cultures: Much to do, or much ado about nothing?. In Mark N. Saunders, Denise Skinner, Graham Dietz, Nicole Gillespie and Roy J. Lewicki (Ed.), Organizational Trust: A cultural perspective (pp. 42-86) Cambridge, U.K. ; New York, U.S.A.: Cambridge University Press.

  • Dietz, Graham, Gillespie, Nicole and Chao, Georgia T. (2010). Unravelling the complexities of trust and culture. In Mark N. K. Saunders, Denise Skinner, Graham Dietz, Nicole Gillespie and Roy J. Lewicki (Ed.), Organizational Trust: A cultural perspective (pp. 3-41) Cambridge: Cambridge University Press. doi:10.1017/CBO9780511763106.002

  • Gillespie, Nicole and Mann, Leon (2005). How trustworthy is your leader? Implications for leadership, team processes and outcomes in R&D teams. In Leon Mann (Ed.), Leadership, management and innovation in R&D project teams (pp. 93-122) Westport, CT, U.S.A.: Praeger.

  • Mann, Leon and Gillespie, Nicole (2005). Transformational leaders of project teams: Who are they and what difference do they make?. In Leon Mann (Ed.), Leadership, management and innovation in R&D project teams (pp. 71-92) Westport, CT, U.S.A.: Praeger.

Journal Article

Conference Publication

Other Outputs

Grants (Administered at UQ)

PhD and MPhil Supervision

Current Supervision

  • Doctor Philosophy — Principal Advisor

    Other advisors:

  • Doctor Philosophy — Principal Advisor

  • Doctor Philosophy — Principal Advisor

  • Doctor Philosophy — Associate Advisor

  • Doctor Philosophy — Associate Advisor

    Other advisors:

  • Doctor Philosophy — Associate Advisor

    Other advisors:

Completed Supervision