Professor Nicole Gillespie

KPMG Chair in Org Trust

School of Business
Faculty of Business, Economics and Law


Trust Development and Repair, Stakeholder Trust, Leadership, Teams, Organizational Change, Organisational Behaviour, Telehealth

Nicole joined UQ Business School in January 2010. Prior to this she held faculty and research positions at Melbourne Business School, Warwick Business School (UK), The Australian & New Zealand School of Government, The University of Melbourne, University of Queensland, and Swinburne University of Technology.

Nicole’s research focuses on trust development and repair in organisational contexts, and in contexts where trust or legitimacy are challenged (e.g. after a trust failure, in complex stakeholder environments, in telemedicine, during organizational change, in cross-cultural relations). She also researches in the fields of teams, leadership and workplace stress and well-being. Her research appears in leading international journals, including the Academy of Management Review, Journal of Management, Journal of Applied Psychology, Organization Studies, Business Ethics Quarterly, Human Resource Management, Sloan Management Review and Work and Stress, as well as in books and book chapters. Her work has been extensively presented in Europe, the USA and Australia. Current research projects focus on understanding stakeholder trust in organizations and industries, the repair of trust, the antecedents of trust in multicultural teams, and stakeholder trust and uptake of Telehealth. She is on the Editorial Boards of Leadership Quarterly and the Journal of Trust Research.

Nicole has over ten years lecturing experience and is skilled in leading MBA, Executive MBA, specialist masters and undergraduate courses. She has consulted and researched on organisational trust, workplace stress and well-being, leadership and teams to a range of public and private sector organisations. Nicole is an active member of the Academy of Management, the European Group of Organisational Studies, the European Institute of Advanced Studies in Management, and the Australian & New Zealand Academy of Management.

Research Impacts

Nicole is dedicated to translating her research into practice and she has written commissioned reports on Building and Repairing Organizational Trust for the Institute of Business Ethics in London (sponsored by PriceWaterhouseCoopers) and a policy note on restoring trust in the financial sector for the House of Lords, UK Parliament, as well as numerous research reports for industry. Her research has been featured in numerous media articles and she has consulted and conducted research for a range of public and private sector organisations (e.g. UBS Bank, Barclays, CSIRO, BHP-Billiton, Origin Energy, Santos, The Royal Brisbane & Women’s Hospital, The Australian Army etc). She is a regular speaker at conferences and round-tables for industry and government.


  • PG Cert in Post-Compulsory Education, University of Warwick
  • Bachelor of Arts (Honours), The University of Queensland
  • Bachelor of Arts, The University of Queensland
  • PhD, University of Melbourne


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View all Supervision


Featured Publications


Book Chapter

  • Kho, Joanna, Spee, Andreas Paul and Gillespie, Nicole (2019). Enacting relational expertise to change professional routines in technology-mediated service settings. In Martha S. Feldman, Luciana D’Aderio, Katharina Dittrich and Paula Jarzabkowski (Ed.), Routine Dynamics in Action: Replication and Transformation (pp. 191-213) Bingley, United Kingdom: Emerald Publishing. doi:10.1108/s0733-558x20190000061010

  • Gillespie, Nicole and Siebert, Sabina (2018). Organizational trust repair. In Rosalind H. Searle, Ann-Marie Nienaber and Sim B. Sitkin (Ed.), The Routledge companion to trust (pp. 284-301) London, United Kingdom: Routledge. doi:10.4324/9781315745572

  • Gillespie, Nicole (2015). Survey measures of trust in organizational contexts: An overview. In Fergus Lyon, Guido Mollering and Mark N.K. Saunders (Ed.), Handbook of Research Methods on Trust 2nd ed. (pp. 225-239) Cheltenham U.K.: Edward Elgar. doi:10.4337/9781782547419.00031

  • Gillespie, Nicole and Hurley, Robert (2013). Trust and the Global Financial Crisis. In Reinhard Bachmann and Akbar Zaheer (Ed.), Handbook of Advances in Trust Research (pp. 177-203) Cheltenham, United Kingdom: Edward Elgar. doi:10.4337/9780857931382.00019

  • Gillespie, Nicole (2012). Measuring trust in organizational contexts: An overview of survey-based measures. In Fergus Lyon, Guido Möllering and Mark N. K. Saunders (Ed.), Handbook of research methods on trust (pp. 175-188) Cheltenham, UK: Edward Elgar.

  • Gillespie, Nicole, Hurley, Robert, Dietz, Graham and Bachmann, Reinhard (2012). Restoring institutional trust after the global financial crisis: a systemic approach. In Roderick M. Kramer and Todd L. Pittinsky (Ed.), Restoring trust in organizations and leaders: enduring challenges and emerging answers (pp. 1-43) Oxford, U.K.: Oxford University Press. doi:10.1093/acprof:oso/9780199756087.003.0010

  • Ferrin, Donald L. and Gillespie, Nicole (2010). Trust differences across national-societal cultures: Much to do, or much ado about nothing?. In Mark N. Saunders, Denise Skinner, Graham Dietz, Nicole Gillespie and Roy J. Lewicki (Ed.), Organizational Trust: A cultural perspective (pp. 42-86) Cambridge, U.K. ; New York, U.S.A.: Cambridge University Press.

  • Dietz, Graham, Gillespie, Nicole and Chao, Georgia T. (2010). Unravelling the complexities of trust and culture. In Mark N. K. Saunders, Denise Skinner, Graham Dietz, Nicole Gillespie and Roy J. Lewicki (Ed.), Organizational Trust: A cultural perspective (pp. 3-41) Cambridge: Cambridge University Press. doi:10.1017/CBO9780511763106.002

  • Gillespie, Nicole and Mann, Leon (2005). How trustworthy is your leader? Implications for leadership, team processes and outcomes in R&D teams. In Leon Mann (Ed.), Leadership, management and innovation in R&D project teams (pp. 93-122) Westport, CT, U.S.A.: Praeger.

  • Mann, Leon and Gillespie, Nicole (2005). Transformational leaders of project teams: Who are they and what difference do they make?. In Leon Mann (Ed.), Leadership, management and innovation in R&D project teams (pp. 71-92) Westport, CT, U.S.A.: Praeger.

Journal Article

Conference Publication

Other Outputs

Grants (Administered at UQ)

PhD and MPhil Supervision

Current Supervision

  • Doctor Philosophy — Principal Advisor

  • Doctor Philosophy — Principal Advisor

  • Master Philosophy — Principal Advisor

    Other advisors:

  • Doctor Philosophy — Associate Advisor

    Other advisors:

  • Doctor Philosophy — Associate Advisor